DRAFT_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

APPLICATION SERVICE PROVIDER AND LICENSING FOR VIDEO STORAGE AND

STREAMING SERVICE FOR U.S. ARMY CADET COMMAND (USACC)

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Video Storage and Streaming Service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Video Storage and Streaming Service as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: United States Army Cadet Command requires a Video Storage and Streaming Service that combines and provides video hosting, that enables Cadre, Cadets/Students, and Staff to easily record, upload, manage, clip, transcode, publish, and deliver high-quality video content to any device in order to deliver its Senior Army ROTC curriculum to over 275 Colleges and 1,400 partnership schools.

1.3. Objectives:

For Cadet Command to continue improving and moving forward into the 21st Century with its education initiatives it is imperative they continue to have a web-based system that provides an unconventional approach in reaching all of its required colleges and partnership schools.

In addition to hosting the Senior ROTC curriculum video content, USACC, will use this system as a means to provide best practices instructions for Cadets attending Basic and Advance Camp), Cadre (instructors), eight brigade headquarters (HQs), and Cadet Command HQ. Cadet Command’s current system is utilized continuously throughout the year by the Curriculum Developers, Brigades, Cadre, and Cadets. Therefore, it is imperative that Cadet Command continue to maintain continuity of this service as the primary method for delivering asynchronous lesson materials and other pertinent information to each of the colleges and partnership schools

1.4. Scope: The contractor shall provide a Video Hosting System (VHS) that offers a fully hosted edition of its video platform. Manage the daily operations and maintenance for the VHS, providing data security, virus protection and manage firewall service; as well as, manage software installation and apply updates/upgrades to application software as needed.

1.4.1 The Computer Learning Content Information Management System must be capable of simultaneously hosting over 2,500 courses on the instructor and student interface sides, and support a simultaneous connection of up to 50,000 users nationwide to include Guam, Hawaii, and Alaska; with the ability to grow and expand.

1.4.2 Contracted Vendor will provide 120TB storage space/hosting, with the backup capability and/or redundancy to prevent loss of data. Provide the capability for increased expansion of data storage/hosting capacity for Cadet Command in the future. The CV must own or provide a secure hosting facility, for USACC data, with secured access and requisite firewalls and information system security measures to protect USACC data. Hosting facilities will provide fully redundant and conditioned power for data servers.

1.4.3 Contracted Vendor will provide continuous, uninterrupted, redundant high-bandwidth connectivity /availability for users between 256Kbps to 512Kbps or higher.

1.4.4 Contracted Vendor will provide continuous upgrades and migrations as they become available at no additional charge to USACC.

1.4.5 Contracted Vendor will provide initial training for Cadet Command system administrators, and training as required when new versions or updates are fielded. Contracted Vendor’s VHS system should require minimal formal training for Cadet Command Cadre and Students (Cadets).

1.4.6 Contracted Vendor will restore lost or inadvertently erased data within five days when upon requested.

1.4.7 Contracted Vendor will clean up users’ database twice a year when requested by Cadet Command Administrator.

1.4.8 The VHS platform must be able to perform the following (at a minimum):

1.4.9 Provide several levels of administrator privileges:

1) Top Level: Cadet Command Administrator has access to all data and functions. Has the ability to create and change content, in one step, for all universities. Cadet Command retains the ultimate control on content and access, in order to protect core curriculum and functions.

2) Intermediate Level: Brigade Headquarters: have the ability to access information on Cadets in their Brigade Area of Operation (AO).

3) Program (University) Level:

(a) Instructors/Cadre have the ability to modify their site and some content, but not content protected by the Top Level.

(b) Students (Cadets) can access all course and homework materials issued by their instructors and certain professional development and information sites allowed by Cadet Command.

1.4.10 The Contracted Vendor’s VHS must interface with USACC current Learning Management System facilitate exchange of data between USACC system and the CV system.

1.5. RESERVED

1.6. General Information

1.6.1. Quality Control (QC): Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2. Reserved

1.6.3. Recognized Holidays: Contractor shall not be required to perform services on any of the recognized holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4. Hours of Operation: The contractor shall provide twenty-four hour a day, seven-days a week monitoring, service availability and customer support except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at contractor facilities.

1.6.6. Type of Contract: The government will award a firm fixed price contract.

1.6.7. Reserved

1.6.8. Reserved

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Reserved

1.6.12. Reserved

1.6.13. Reserved

1.6.14. Reserved

1.6.15. Reserved

1.6.16. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17. Reserved

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to assist in the administration of the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS AND ABBREVIATIONS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit VHS Video Hosting System

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3. Materials. The Contractor shall provide all materials.

4.3.1. N/A

4.3.2. N/A

4.4. Equipment. The Contractor shall provide all equipment.

4.4.1. N/A

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Video Storage and Streaming Service as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

5.2. Task Heading. N/A

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PERFORMANCE STANDARD PERFORMANCE

THRESHOLD

INCENTIVE /

DISINCENTIVE

Hosted VHS environment Environment delivery and system uptime of no less than 99.9% at no less than 20 Mbps of bandwidth with a weekly full / daily incremental back up.

System Integration Output Interface to other Information Management Systems utilized by the numerous universities hosting ROTC programs in order to facilitate data exchange between the USACC system and the local campus/university systems.

Reporting The VHS shall provide the capability for Cadet Command to access data and create custom reports with no impact to the production database environment.

Licensing Licenses will support an anticipated user load of 50,000

Project Management Coordinate, plan and provide all deliverables

Content Library The LCMS learning content library must support both standard learning content meta-tagging (aka Dublin Core) as well as the DoD and Army defined meta-data elements.

Content in the content library must be fully indexable and searchable.

The content library must support access controls allowing content owners to control / define access.

The content library must support exporting of content, to include meta-data elements.

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Initial Planning Meeting. This serves as the first meeting to coordinate efforts, identify timeline and milestone requirements and to develop initial project plan. This meeting will occur within 20 working of contract effective date.

Weekly Summary Report. Vendor shall provide a weekly statistical report to the Government representatives containing usage data to include, but not limited to, number of active/inactive users, number of courses, size of data stored, number and status of trouble tickets. In addition, the vendor shall provide weekly update notes containing application or system information or technical actions from the previous week and pending notifications for future weeks.

Monthly Status Report. Vendor shall provide a monthly status report to the Government representatives which will address infrastructure design, hardware inventory, monitoring and management infrastructure, change management logs and other relevant materials.

Additional reports may be required as often as necessary to improve system stability and utilization which include performance graphs, user activities summaries, and systems performance analysis.

Delivery Provisions. All deliverable products in response to this PSW shall be provided to:

United States Army Cadet Command 522 Knox St, Building 1475 Fort Knox, KY 40121