PWS_MANAGEMENT_CERTIFICATE_TRAINING_FY2017_v3_6Mar2017.pdf

PERFORMANCE WORK STATEMENT (PWS)

Management Certificate Training Program Human Resources Command

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide a Management Certificate Training Program required by the Army’s Human Resources Command (HRC) for its Department of the Army Civilian (DAC) employees at Fort Knox, KY, as well as other government agency partners. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to develop and present a Management Certificate Training Program as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: Currently, DAC employees receive training through the Civilian Education System, civilian career program opportunities, and self-development activities. The Army Human Resources Command (HRC) has identified an additional need for management and leadership development of its mid-grade DAC employees. Based on an informal needs assessment, mid-grade employees require training and development in management, leadership, communication, and change management skills. HRC seeks to provide centrally managed contract support for training solutions.

1.3. Objectives: Provide a management certificate training solution for mid-grade DAC employees that addresses management, leadership, communication, and change management competencies.

1.4. Scope: Services include training and development in management, leadership, communication skills, and change management. The contractor shall accomplish development and presentation of a curriculum that addresses these competencies, as well as evaluation of mastery and assistance with group projects.

1.5. RESERVED

1.6. General Information

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. NLT 15 calendar days of this procurement’s full performance, the contractor shall submit its comprehensive QCP to the Government for review. The QCP that contact at a minimum:

• Contract number.

• Description of processes and controls used to verify quality performance.

• Contractor developed metrics used to verify performance level of the procurement objective.

• Metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical values used to calculate the percent or reportable outcome.

After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: [Contractor is not required to perform service on holidays.]

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4. Hours of Operation: The contractor shall conduct business between the hours of 8:00 a.m. ET and 4:30 p.m. ET Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at Government Furnished Facilities (GFF) at Fort Knox, KY.

1.6.6. Type of Contract: The government will award a Firm Fixed Price contract.

1.6.7. Security Requirements: Contractor personnel performing work under this contract does not require a security clearance at time of the proposal submission. The security requirements are in accordance with the attached DD254 (The unit security manager is responsible for initiating this form).

1.6.7.1. PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3. Anti-Terrorism and Information Assurance Training.

1.6.7.3.1. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/

1.6.7.4. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.5. iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.7.6. Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) https://atc.us.army.mil/iastar/index.php at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.6.7.7. OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training. All contractor employees will abide by HRC OPSEC Policies.

1.6.7.8. RESERVED

1.6.7.9. Threat Awareness and Reporting Program (TARP). IAW AR 381-12, 1-10 all DA contract employees possessing a security clearance shall receive annual TARP training instructed by a CI agent or other trainer as specified in AR381-12,2-4b. Training shall be accomplished annually during the organization's scheduled TARP training session. In those instances where live training is not possible, such as in deployed theaters of operation, CI units may, in coordination with appropriate commanders, develop alternative means to conduct threat awareness training and meet the requirements of this AR 381-12.

1.6.7.10. Information assurance (IA)/information technology (IT) training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within 30 days of starting employment.

1.6.7.11. Annual Cyber Awareness Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete the Annual Cyber Awareness Training located at the US Army IA Training Center web site listed below: Link:

https://ia.signal.army.mil/DoDIAA/default.asp.

1.6.7.12. Acceptable Use Policy: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete a new Acceptable Use Policy (Annual Requirement) at the same web site: Link: https://ia.signal.army.mil/DoDIAA/default.asp.

(Click “Login”, Log in with CAC, confirm information on page, click on “View and Sign AUP”.

1.6.8. Special Qualifications: Reserved.

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Key Personnel: The follow personnel are considered key personnel by the government: Training Program Contract Manager / Alternate Manager, Instructor(s). The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. ET to 4:30 p.m. ET, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.11.1 Contract Manager and Alternate. The Contract Manager and Alternate must have at least 3 years of experience in workforce development, occupational training and development, adult education, or related fields. The Contract Manager and Alternate must have a knowledge of Army structure, organizations, terminology, processes, and procedures.

1.6.11.2. Instructor(s). The Instructor(s) must have at least 3 years of experience in workforce development, occupational training and development, instructional systems, adult education, vocational education, or related fields. The Instructor(s) must have a knowledge of Army structure, organizations, terminology, processes, and procedures. The Instructor(s) must have a demonstrated expertise in the areas/competencies to be taught (management, leadership, communication skills, and change management).

1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service based on the security and badge requirements of the location(s) in which training and presentations are conducted. FAR 37.114(c), DFARS 211.106

1.6.13. Contractor Travel: Contractor will be required to travel to Fort Knox, KY, during the performance of this contract to provide training, conduct walk-through of GFF site, and support end-of-course student presentations to HRC leadership.

1.6.14. Other Direct Costs: The contractor shall include all costs associated with training materials, reproduction, and shipping expenses associated with training activities and visits to GFFfacilities as part of the Firm Fixed Price.

1.6.15. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All student documents and student materialsproduced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. This right does not abrogate any other Government rights.

1.6.16. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts, the Contractor shall have identified a instructor with demonstrated expertise.

The Contractor shall coordinate with the COR, and provide the instructor with a Human Resources Command POC for unforeseen problems and a classroom POC to address classroom issues related to equipment, lighting and temperature, ETC. During the phase in period, the Contractor shall become familiar with customized curriculum and performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. ACCEPTABLE. An end product which meets the minimum professional, industrial and Army standards in terms of workmanship, suitability for intended use, data content, and where applicable, pictorial impact and educational soundness. To be considered acceptable, all products shall meet work order specifications of quality, classification and samples of work specified at appropriate Technical Exhibits.

2.1.2. APPROVAL. A completed product that meets established objectives and technical standards, and is accepted for release by the KO and the requester.

2.1.3. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. DUE DATE. The time, day and year that the product or service is required.

2.1.7. DAY. Represents one calendar day.

2.1.8. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.9. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.10 GOVERNMENT FURNISHED PROPERTY. Government facilities and equipment on hand, programmed for use in support of the mission and offered to prospective bidders “as is”.

Specifically, property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract.

2.1.11. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.13 PRIVACY ACT. Establishes an individual's right to privacy and right to request access to and amendments of records maintained on them which are contained in systems of records subject to specified restrictions as defined in AR 340-21.

2.1.14 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.15 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.16. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.18. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CEU Continuing Education Unit CFR Code of Federal Regulations CMR Contractor Management Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DAC Department of the Army Civilian DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FY Fiscal Year GFE Government Furnished Equipment GFF Government Furnished Facility HIPAA Health Insurance Portability and Accountability Act of 1996 HRC Human Resources Command IT Information Technology KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSI Office of Strategy and Innovation PIPO Phase In/Phase Out POC Point of Contact

POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide logistical support for set-up and close-out of GFF. The Government will provide training space, standard business equipment and utilities (e.g., access to copier, telephones, and internet access capabilities), computer workstations, software and resources required to complete the specified tasks to contractor personnel supporting this contract.

3.2. Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include training facility, computers, and other items necessary to maintain a training environment. The Contractor shall conduct an on-site walk-through / inspection of the GFF not later than one (1) day prior to the initial training event.

3.3. Utilities: The Government will provide all utilities available in the GFF for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The Government will provide computers and appropriate network access to present training.

3.5. Materials: Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials. The Contractor shall furnish materials and supplies necessary to meet the requirements under this PWS. This includes electronic and/or hard copies of training materials, butcher paper, and markers. The cost associated with these materials and supplies shall be included in the Firm Fixed Price.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide training on management, leadership, communication skills, and change management for mid-grade Army Civilian employees of Human Resources Command (HRC) and other government agency partners. The Contractor must identify key performance drivers, assess existing issues and diagnose root causes in order to develop a comprehensive curriculum for closing performance gaps that would sustain results for the employees and the organization.

5.2. Post-Award Kick-off Meeting and Assessment. The contactor shall conduct assessment to determine the gaps and prioritizes to maximize the training sessions. The findings and the proposed curriculum shall be discussed with the Government. The contractor and the Government will finalize the training schedule that maximizes employee engagement with minimal operational impact for the organization.

5.3. Curriculum. The contractor shall provide a curriculum that supports the inclusion of real-world human resources problems and group projects. The contractor shall include evaluative activities and methods that measure the level of student learning and mastery, so students have feedback to further independent growth The curriculum shall be based on instructional design and development techniques for adult learners, and shall include facilitated individual and group activities. The curriculum will identify terminal and enabling learning objectives for each competency (management, leadership, communication, and change management). The government will approve the curriculum at least 10 workdays prior to the initial training event.

5.4. Instructors. The contractor shall provide instructor(s) who have a demonstrated expertise in the areas/competencies to be taught (management, leadership, communication skills, and change management).

The contractor shall provide instructor(s) who have experience in facilitating individual and group training for adult learners in a workforce or occupational environment. If the contractor utilizes multiple instructors, the contractor shall ensure that the instructors coordinate and collaborate to eliminate duplication and redundancy.

5.5. Training Activities. The contractor will present training activities that may include, but are not limited to, facilitated discussion, individual and/or small group activities, brainstorming, lecture, role-playing, student-led presentations, and guest speakers.

5.6. Training Delivery. Training delivery must be flexible and adaptable to HRC’s time-driven mission needs. The contractor shall provide group training in a face-to-face or virtual environment one full workday per week until completed. A full workday is defined as eight (8) classroom hours, allowing at least 30 minutes for students to take lunch. This model allows for adequate learner preparation, reflection, and completion of activities and projects, as well as supporting HRC’s mission.

Virtual solutions will not be considered.

5.7. Student Records. The contractor shall maintain attendance rosters and completion records for all attendees for a period of one year after the completion of the period of performance.

5.7.1 The contractor shall maintain grades and other associated student records including, but not limited to, participant end-of-course evaluations for a period of one year after the completion of the period of performance.

5.7.2 The contractor shall provide certificates of completion to participants. The contractor shall provide electronic copies of requested student records to the government.

5.8. Student Support. The contractor shall support up to fifteen (15) attendees.

5.8.1 The contractor shall provide coaching and assistance to students during the training period with role play and feedback. The intent is stretch the student and move the student to a new plane

5.8.2 The contractor shall assist students during the training period with Government-assigned projects to include presentations and/or out-briefs to HRC and other government agency partner leadership.

5.9. Program Evaluation Report. The contractor shall provide an electronic comprehensive program evaluation report, including recommendations of training elements to sustain and improve. The report will include training syllabus, training schedule, all student materials, student rosters, participant end-of-course survey results, lessons learned, and recommendations for future training events. The purpose of the report is to allow the Government to determine return on investment and employee performance improvement.

5.9.1 The contractor shall consider the government’s input and participant end-of-course evaluations when determining elements to sustain and improve, so the government can determine value from a return on investment perspective. Therefore, the Contractor shall seek input from the HRC POC/COR for the end-of-course evaluation no later than two weeks before the last class.

5.10. Other Government Agency Partners. The contractor shall allow HRC the ability to partner with other government agencies for attendees and cost-sharing.

5.11. Continuing Education Units (CEUs). The contractor shall provide a training solution that awards CEUs that may be applied as recommended college credit for a baccalaureate-level degree program.

5.12. Make-up Training. If a participant is unable to attend a specific module of training, the contractor shall allow the participant to attend any future similar programming delivered by the contractor either on-site at Fort Knox, KY, at the contractor’s location.

5.13. CONTRACTOR MANAGEMENT REPORTING (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the HRC via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website".

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) The contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures. The contractor may identify additional guidance to be provided. Access the Army Publication Directorate (APD) website for the latest DoD and Army forms, regulations, and other documents. The website is at http://www.apd.army.mil/.

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

• AR 190-13 The Army Physical Security Program

• AR 190-51 Security of Army Property (Sensitive and Non-Sensitive)

• AR 25-1 Army Knowledge Management and Information Technology Management

• AR 25-2 Information Assurance

• AR 25-400-2, Army Records Information Management System.

• AR 310-50, Authorized Abbreviations, Brevity Codes, and Acronyms

• AR 340-21 The Army Privacy Program

• AR 380-5 Department of the Army Information Security Program

• AR 380-53 Information Systems Security Monitoring

• AR 525-13, Antiterrorism.

• AR 530-1, Operations Security.

• AR 600-7, Non-discrimination on the Basis of Handicap Programs and Activities.

• AR 735-5 Policies and Procedures for Property Accountability

• Army Federal Acquisition Regulation Supplement (AFARS)

• Contractor Manpower Reporting (CMR) website is at http://www.ecmra.mil/.

• DA PAM 25-1-1 Information Management IT Support and Services

• DA PAM 25-403 Guide to Record Keeping in the Army

• DA PAM 25-6 Configuration Management for Automated Services

• Defense Information Processing System

• Defense Personnel Records Information Retrieval System

• Department of Defense Federal Acquisition Regulation Supplement (DFARS)

• DoD Directive 5015.2 Design Criteria Standard for Electronic Records Management

Applications

• DoD Directive 5200.1-R Information Security Program

• DoD directive 5400.11-R, DoD Privacy Program.

• DoD Directive 8500.1 Information Assurance

• DoD Directive 8500.2 Information Assurance Implementation

• DoD Directive 8570.1 Information Assurance Training Certification and Workforce Management

• DoD Directive 8570.1-M Information Assurance Workforce Improvement Program

• DoD Instruction 5200-40 Information Technology Security Certification and Accreditation

Process

• DoD Instruction 8580.1 Information Assurance (IA) in the Defense Acquisition System

• Federal Acquisition Regulation (FAR)

• Federal Information Processing Standards Publication (FIPS PUB) 201 w/ change 1 dated March

2006.

http://www.apd.army.mil/ http://www.ecmra.mil/

• Memorandum from the OSD, Subject: Safeguarding against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009

• Statute and Public Law

• http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentType=GSA_BASIC&contentId=24030

• Title 5 Part I, Chapter V Subchapter II, § 552 Records maintained on individuals

• Training – Antiterrorism Level I Training is at https://jkodirect.jten.mil

• Training – Combating Trafficking in Persons training is at http://www.combat-trafficking.army.mil/training.htm

• Training - DoD Cyber Awareness Challenge training is at https://ia.signal.army.mil/DoDIAA/default.asp.

• Training - Sexual Harassment and Assault Response Prevention (SHARP) training is at http://www.sexualassault.army.mil/ http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentType=GSA_BASIC&contentId=24030 https://jkodirect.jten.mil/ http://www.combat-trafficking.army.mil/training.htm http://www.combat-trafficking.army.mil/training.htm https://ia.signal.army.mil/DoDIAA/default.asp http://www.sexualassault.army.mil/

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables

7.3. Technical Exhibit C – Estimated Workload

TECHNICAL EXHIBIT A

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives

Performance Standards

Acceptable Quality Level (AQL)

Surveillance Method Rating Remedy

PRS #1

Provide curriculum

Deliverables submitted IAW PWS Para 5.3

Timeliness:

Curriculum delivered NLT 10 workdays prior to the start of training.

Quality: Strict adherence to the approved curriculum rejected because of inaccurate or incomplete information.

Curriculum includes syllabus, daily training schedule, evaluation activities and methods, individual and group activities, terminal and enabling learning objectives, checks on learning, and student materials/handouts.

Complete: 95% of curriculum deliverables completed IAW the

PWS.

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional expense to the Government.

PRS #2

Provide instructors

Contractor will provide instructor(s) with a demonstrated expertise in area(s) to be taught, and experience in teaching or training adult learners

Timeliness: 95% of instructor names are provided NLT ten

(10) workdays prior to initial training event.

Quality: At least 95% of instructor(s) will have a minimum of a bachelor’s degree specializing in the area(s) or a related discipline, plus a minimum of two years’ experience delivering training to adult learners.

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional expense to the Government.

Complete: Instructor name(s) are provided IAW the PWS.

PRS #3

Deliver training activities

Contractor will deliver training in accordance with approved daily training schedule

Timeliness: 95% of training events are delivered IAW training schedule.

Quality: No more than 5% of training events are not conducted as scheduled because of inaccurate or incomplete information.

Schedule includes topics, learning activities, times, instructor name(s), guest speaker names (if applicable), and location.

Complete: 100% of scheduled training is delivered.

Weekly review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional expense to the Government.

PRS #4

Maintain and provide student records

Secure, safeguard and account for any participant PII data throughout the life of the contract

Timeliness: 95% of records delivered IAW identified timelines.

Quality: 100% security, safeguard, and accountability of all sensitive information.

Complete: 95% of personnel trained on proper handling procedures.

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional expense to the Government.

PRS #5

Provide and administer an end-of-course survey

Timeliness: Survey provided when curriculum is delivered NLT 10 workdays prior to the start of training.

Quality: Likert-based participant end-of-course survey with questions pertaining to (at a minimum) quality of overall training, individual training modules, training materials, instructor(s), and venue; and open-ended / free text questions on (at a

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional minimum) areas to sustain and areas to improve.

Complete:

Contractor collects completed end-of-course survey from 95% of participants.

PRS #6

Provide program evaluation report

Contractor will provide a comprehensive program evaluation report

Timeliness: Report delivered NLT 30 calendar days after completion of training.

Quality: Report includes syllabus, daily training schedule, student handouts, instructor information, guest speaker list, student roster, participant end-of-course survey results, lessons learned, and recommendations for future training events.

Complete: Report is submitted to FPM and COR.

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional expense to the Government.

PRS #7

Provide a training solution that awards Continuing Education Units (CEUs)

Contractor will provide a training solution with identified CEUs that may be applied as recommended college credit for a baccalaureate-level degree program

Timeliness: CEU Information provided when curriculum is delivered NLT 10 workdays prior to the start of training.

Quality: At least 75% of topic areas have associated CEUs at the baccalaureate level Complete:

Information is submitted to FPM and COR.

Review and feedback by FPM, Random Inspection by

COR

___Excellent ___Very Good ___Satisfactory ___Marginal ___Unsatisfactory

Contractor shall develop a corrective action plan and submit it to the Government

FPM, COR

and KO.

Contractor shall correct performance deficiencies at no additional

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

PWS 5.2

Post-award kick-off meeting minutes

NLT five (5) workdays of meeting completion.

One (1). Electronic copy. Government POC, to be determined.

PWS 1.6.17

Phase-in plan

Within five (5) workdays of contract award.

One (1). Electronic copy. Government POC, to be determined.

PWS 1.6.11.1

Project Manager and Alternate Manager names

Within five (5) workdays days of contract award.

One (1). Electronic copy. Government POC, to be determined.

PWS 1.6.11.2

Instructor name(s)

NLT ten (10) workdays prior to initial training event

One (1). Electronic copy. Government POC, to be determined.

PWS 3.2

GFF site walk-through

NLT one (1) workday prior to initial training event.

One (1). Physical walk-through.

Government POC, to be determined.

PWS 5.3

Curriculum

NLT ten (10) workdays prior to initial training event.

One (1). Electronic copy. Government POC, to be determined.

PWS 5.7

Participant attendance rosters

Electronic copy to Government POC within one (1) working day of training session.

Weekly for the duration of the training.

Electronic copy. Government POC, to be determined.

PWS 5.7

Participant certificates of completion

Within 7 workdays of course completion

One (1) per student. One hard copy per student; electronic copies of all certificates to Government POC.

Government POC or participants, to be determined.

PWS 5.7

Participant grades

Within 30 calendar days of course completion

One (1). Electronic copy. Government POC, to be determined.

PWS 5.7

Participant end-of-course evaluations

Within 30 calendar days of course completion

One (1). Electronic copy. Government POC, to be determined.

PWS 5.9

Program Evaluation Report

Within 30 calendar days of course completion

One (1). Electronic copy. Government POC, to be determined.

TECHNICAL EXHIBIT A