Attachment 1 81st RD DPW BASOPS Support Services PWS_20200821.pdf

PERFORMANCE WORK STATEMENT (PWS)

Base Operations Support Services

General Information

1. GENERAL: This is a non-personal services contract to provide Base Operations Support Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Base Support and Maintenance Support, Real Property Management Support, and Environmental Compliance Support as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract

1.2 Background: The 81st Readiness Divis ion (RD), Insta l lat ion Support Agency (ISA), Directorate of Public Works, (DPW),located at Fort Jackson, SC, with facilities located in nine (9) states and the Commonwealth of Puerto Rico, provides Base Operations Support to Army Reserve units at facilities throughout the Southeastern United States and the Caribbean. These facilities include Army Reserve Centers (ARCs), Armed Forces Reserve Centers (AFRCs), Area Maintenance Support Activities (AMSAs), Equipment Concentration Sites (ECSs), New Equipment Fielding Facilities (NEFFs), and Aviation Support Facilities (ASFs). Inherent to the Government is the responsibility to ensure the b u i l d i n g s and grounds are properly monitored and maintained to meet the functional, appearance, safety, security and environmental standards within the 81st RD Area of Responsibility (AOR). In addition, numerous types of information in various media (checklists, databases, spreadsheets, reports, studies and evaluations) as well as customer/vendor interfaces are required on a continuous basis. The Contractor shall assist the 81st RD with the execution and implementation of a multi-faceted, comprehensive environmental base operations, asset management, and sustainment program for the 81st RD.

1.3 Objectives: The Contractor shall provide all management, supervision, personnel, training, travel, equipment, supplies, tools, materials, and other items and non-personal services necessary to perform base operations support as defined in this PWS. Base Operations support services shall include:

Environmental program support, real property management support, and Base Operations (BASOPS) program support. Base Operations Support will consist of three areas:

1.3.1 Base Operations and Maintenance Support: Support to the operation and maintenance of Army Reserve facilities.

1.3.2 Real Property Management Support: Support to the management and documentation of Army Reserve Real Property assets.

1.3.3 Environmental Program Support: Support to the management and execution of environmental compliance and training.

1.4 Scope: This PWS provides for comprehensive BASOPS technical support for the 81st RD DPW at all 81st RD facilities, to include Environmental Program support, Real Property Management support, and Base Operations and Maintenance program support at U.S. Army Reserve facilities. The Contractor shall assist the Government in the management and evaluation of activities associated with the installation, operation, and maintenance of buildings, equipment, utilities, structures, grounds, and roads often located in remote areas.

1.5 Period of Performance: The period of performance shall be for one (1) Base

Year of 12 months and four (4) 12-month option years and one 6-month extension. The Period of Performance reads as follows:

Base Year 17 October 2020 – 16 October 2021 Option Year I 17 October 2021 – 16 October 2022 Option Year II 17 October 2022 – 16 October 2023 Option Year III 17 October 2023 – 16 October 2024 Option Year IV 17 October 2024 – 16 October 2025 6-month extension 17 October 2025 – 16 April 2025

1.6 Quality Control Plan (QCP): Quality control is the responsibility of the Contractor. The QCP is developed by the Contractor to validate it performs and delivers high- quality service and products (see Federal Acquisition Regulation (FAR) Part 46.105 and 52.246-1, Contractor Inspection Requirements). The Contractor shall submit their QCP to the COR no later than 30 calendar days after notice to proceed for COR review and approval. The QCP shall include, but not be limited to the following:

a. Emphasize deficiency prevention over deficiency detection.

b. How the Contractor shall make available to the Government documentation and records, including internal audit reports, Corrective Action Reports, and Preventive Action Reports that impact the quality of products or services offered.

c. Support of all Government continuous improvement efforts.

d. How the Contractor shall utilize “Best Practices”.

e. Methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the COR/ACOR for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

f. Performance indicators (e.g., management goals relative to cost, schedule, and quality of technical and administrative service provided).

g. Inspection and test methods (e.g., accepted techniques and procedures) to include establishing procedures to document and record all inspections or tests conducted by the Contractor and any corrective actions taken, and their effectiveness, during the performance period.

h. Method used to ensure service deficiencies are not repetitive in nature (e.g., root cause identified and corrected, and problem does not reoccur).

i. Deficiency identification (e.g., areas exceeding acceptable tolerance limits).

j. Deficiency correction (e.g., establish and implement corrective actions).

k. Documentation and enforcement (e.g., document/enforce corrective actions).

l. Trend analysis (e.g., evaluate and record trends in performance results).

m. Surveillance methods (e.g., collect real time, on-line performance metrics).

n. Customer complaint program: system for identification and correction of validated complaints and to provide feedback to the COR/ACOR and customer of corrective actions taken.

o. Interdepartmental and other Governmental activity coordination.

p. Require QC staff to be independent of the Contractor production and supervisory staff and to report directly to top management.

q. Process control and process performance measurement procedures to include how the Contractor plans to effect preventive actions and corrective actions, as opposed to reliance on Government or customer identification of deficiencies prior to resolving the problem.

r. Customer Satisfaction Survey instruments which can include electronic survey instruments or hard copy survey instruments. The Contractor shall not use a similar survey or survey the same customer base as it is used under the Government’s system and shall not include any customer satisfaction survey instruments in their Quality Control Program or their Quality Control Plan.

On a monthly basis, deliverable with the invoice, the Contractor shall provide the COR, all reports generated as a result of the Contractor’s quality control efforts.

This shall include any summary information used to track quality control.

1.6.1. Inspection System. The contractor shall develop, implement and maintain a system to inspect their services as well as their subcontractor services and products to ensure compliance with PWS requirements, and applicable laws and regulations. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis.

1.6.2. Inspection Files. The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be made available to the COR/ACOR.

1.6.3. Deficiency Identification, Prevention and Correction. The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PWS without dependence upon Government direction. The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable and before they are provided to the Government. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances;

procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.7. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.7.1. Non-conforming Services: When a contractor’s performance is identified as unsatisfactory (e.g. does not meet contract PWS requirements and/or work schedules and/or timeframes) it is considered a non-conformance. The contractor shall reply within the specified timeframe upon receipt of a non-conformance report (NCR) from the COR or Contracting Officer (KO). Non-conformance shall be classified in one of three categories:

1.7.1.1 Level I (Minor) non-conformance: is defined as a non-conformance that is a departure from established standards having little bearing on the effective use or operation of the services. Minor non-conformance usually can be corrected by the contractor within a short timeframe, where no further corrective action (CA) response is necessary, and can be issued by the COR to the contractor either through a verbal or written NCR. Minor non-conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the KO.

1.7.1.2 Level II (Major) non-conformance: is defined as a non-conformance, other than critical, that is likely to result in failure of services, or to materially reduce the usability of the services for their intended purpose, or it is a recurring Minor non-conformances, or a non-responsive contractor indicating a trend or failure of the contractor’s quality control. Major non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor in accordance with (IAW) the performance requirements summary (PRS), or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.7.1.3. Level III (Critical) non-conformance: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II NCR’s; or is for a non-responsive contractor to a level II NCR. Critical non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor IAW the PRS, or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.8 Quality Assurance: The Contracting Officer Representative (COR) will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document focused on what the COR must do to assure that the contractor has performed in accordance with the performance requirements within this PWS.

1.9 Recognized Holidays: The Contractor is normally not required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.9.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.9.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.9.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.9.2.2. Reschedule the work on any day that is mutually satisfactory.

1.10 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700 - 1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.10.1. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.11 Place of Performance: The work to be performed under this contract will be performed at various locations within the 81st RD AOR. Specific locations are listed in TE 2.

1.12 Security Requirements: Contractor personnel performing work under this contract must have a NACI Security Level at time of the proposal submission, and must maintain the level of security required for the life of the contract.

1.12.1 Common Access Card Issuance:

All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

Reference CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014

Contractor personnel shall be required to obtain a CAC at least ten (10) work days prior to start of base contract period or prior to performance under this contract, whichever comes first.

The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after commencement of base period of performance.

The Contractor shall immediately report any lost CAC or government issued identification cards to the COR/ACOR or delegated Government representative and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR/ACOR or delegated Government representative within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.12.2 National Industrial Security Program (NISP).

The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

--Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1. Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

--Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

--In-processing and out-processing Contractor personnel for security matters.

--Obtaining Contractor personnel security clearances.

--Documenting and reporting actual and potential security problems.

--Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

--Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400- 2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S. Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.12.3 Physical Security Plan: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work day government facilities, equipment, and materials shall be secured. This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI) 5100.76 and DODI 5220.22, and applicable policies. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13.

1.12.4 Key Control: The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the

COR.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.12.5. Information Security Plan.

The Contractor shall develop and implement an Information Security Plan IAW AR 380-5 AR 380-67, and AR 380-5, for the control of classified information. The Contractor’s information security program shall include applicable provisions of AR 380-series regulations.

Information assurance (IA)/information technology (IT) training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoDD 8570.01-M and AR 25-2 within 180 days of employment.

1.12.6. Access and General Protection/Security Policy and Procedures:

All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13 Training:

1) AT Level I Training: All Contractor employees, including Subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee, to the COR or to the KO, within 15 calendar days after completion of training. AT Level I awareness training is available at the following website: (Select Link, Log In, Select search, Type in Security, Select Search, Find Information Security Program Training, and select begin registration) https://www.lms.army.mil

2) The Contractor will be briefed on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/KO. This training will be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days after training.

3) Per AR 530-1, Operations Security, technical support staff shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. The technical support staff shall complete annual OPSEC awareness training and adhere to organization’s security program. https://www.lms.army.mil

4) All technical support staff shall complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

https://ia.signal.army.mil/DoDIAA/default.asp

5) Per DODi 2200.01, Combat Trafficking in Persons (CTIP) training deals frankly and candidly with the realities of trafficking in persons (TIP), which capitalizes on human misery and exploitation. This training will be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days after training. (Select Link, Log In, Select search, Type in CTIP, Select Search, Find Combating Trafficking in Persons (CTIP), Select Begin Registration) https://www.lms.army.mil

6) The Contractor will be responsible for ensuring Sexual Harassment/Assault Response and Prevention (SHARP) training is completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days after training. (Select Link, Log In, Select search, Type in SHARP, Select Search, Select Version: FY15, Select Begin Registration) https://www.lms.army.mil

1.14. Safety:

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.14.1. Environment and OSHA:

The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.15 Special Qualifications: The Contractor shall utilize personnel with skill sets, experience and qualifications appropriate to the mission and scope of work, with sufficient quantities to accomplish the work required by this contract. Specific Qualifications include:

1.15.1 Base Operations and Maintenance Support

1.15.1.1 Base Operations and Maintenance Field Support: This support requires 3 years’ experience in facilities management and operations and application of Occupational Safety and Health law (29 CFR). The candidate must be able to utilize Microsoft Office programs

1.15.1.2 Base Operations and Maintenance Project Support: This support requires 5 years’ experience in facilities repair and renovation.

The candidate must be able to utilize Microsoft Office programs.

1.15.1.3 Base Operations Database Support: This support requires 3 years’ experience in database management and Microsoft SharePoint administration.

1.15.1.4 The contractor shall be familiar with facility drawings, reports and real estate files. Contractor must be able to read, interpret and utilize shop drawings, computer aid design drawings (CADD), Micro Station, manufactures-owner’s manuals, blue prints and warranty/guarantee certificates in order to perform PWS requirements.

1.15.1.5 The Contractor shall be able to operate the Direct Digital Control (DDC) systems. The Contractor shall possess the technical skills or knowledge/experience to provide recommendations to upgrade existing HVAC systems to COR/ACOR.

1.15.2 Real Property Management Support

1.15.2.1 Real Property Asset Management Support: This support requires 3 years’ experience in real estate and asset management techniques, as well as Army (or DOD equivalent) real property management procedures and policies.

The candidate must be able to utilize Microsoft Office programs.

1.15.2.2 Real Property Planning and Programming Support: This support requires 3 years’ experience in project planning, to include Army Reserve (or DOD-equivalent) space allocation and requirements IAW AR 140-483. The candidate must be able to utilize Microsoft Office programs.

1.15.2.3 Real Property Technical Support: This support require 3 years’ experience in technical engineering and architecture techniques, including the ability to create and review drawings and other renderings.

The candidate must have a Bachelor’s Degree or higher in Civil Engineering, Mechanical Engineering or Architecture. The candidate must be able to utilize Microsoft Office programs.

1.15.3 Environmental Program Support

1.15.3.1 Environmental Outreach & Training Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science or a related field of study from an accredited university; possess superior organizational and project management skills; have at least 5 years of experience in environmental training.

1.15.3.2 Environmental Performance Assessment System (EPAS) Support:

This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science or a related field of study from an accredited university;

possess superior organizational and project management skills; ability to draft inspection reports and memos, have at least 10 years of experience in environmental compliance audits and inspections.

1.15.3.3 Clean Air Act Compliance and Spill Prevention Program Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science or a related field of study from an accredited university;

demonstrated experience with environmental compliance; and possess excellent organizational and project management skills, have at least 5 years of experience with environmental compliance and demonstrated experience completing Title V Permit applications (Fluency in written and spoken Spanish is desired, air permits and applications are in Spanish-all current air permits are in Puerto Rico).

1.15.3.4 Environmental Project Review Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science, or a related field from an accredited university and possess demonstrated experience in organizational, and project management. Minimum of 5 years’ experience in environmental compliance, to include reviewing projects for DoD compliance with environmental regulatory conservation.

1.15.3.5 Environmental Clean-up and Toxics Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science, or a related field from an accredited university with at least 5 years of experience in environmental clean-up programs, including site investigations, clean-up (RCRA/CERCLA), reporting requirements for DoD Environmental in support of Environmental Liabilities. The contractor shall maintain a level of expertise on restoration regulations to include state, federal, local, IMA-E, DA, and DOD policy. The contractor shall maintain a level of expertise on toxics (ACM, LBP, radon, PCB) regulations to include state, federal, local, IMA-E, DA, and DOD policy.

1.15.3.6 National Environmental Policy Act (NEPA)/Natural-Cultural Resources Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science, or a related field from an accredited university with at least 10 years of experience in environmental compliance, analysis of NEPA documentation and Phase I and II Environmental Site Assessments in support of property transactions.

1.15.3.7 Water Program Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science, or a related field from an accredited university with at least 10 years of experience in Storm water requirements and sanitary and industrial wastewater requirements under the Clean Water Act and drinking water requirements under the Safe Drinking Water Act. The contractor shall maintain a level of expertise in Clean Water Act (CWA) regulations to include state, federal, local, DA, and DOD policy. The contractor shall maintain a level of expertise in Safe Drinking Water Act (SDWA) regulations to include state, federal, local, DA, and DOD policy.

1.15.3.8 Environmental Reporting, Data Management and Analytics, and Budgeting Support: This support requires a Bachelor’s Degree in Environmental Planning, Environmental Science, or a related field from an accredited university and possess demonstrated experience in organizational, writing, and project management, 10 years of experience in environmental compliance, data and database management, and reporting. The contractor shall maintain a level of expertise or working knowledge of all 81st RD environmental programs, including CAA, CWA, RCRA, TSCA, NEPA, and other environmental regulations to include state, federal, local, DA, and DOD policy.

The contractor shall have a level of expertise in Environmental Management Systems (EMS) planning and implementation, and environmental reporting, permitting, inspections, and compliance management. Maintain proficiency in environmental budget-related databases.

1.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart

9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.17 General

1.17.1 The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.17.2 Contract personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to properly, clearly and effectively communicate in person or via electronic devices (telephone or Email) with workers, customers and the general public.

1.17.3 Contractor personnel performing work under this contract shall be U.S.

Citizens unless the provisions of AR 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S.

citizen to perform the required support.

1.17.4 All Contractor Employees performing services under this PWS and utilizing Government provided GSA vehicles will possess and maintain a U.S.

issued driver’s license. The Contractor is authorized to provide accommodation IAW applicable ADA regulations at their own expense.

1.17.5 Contractor shall provide professional, courteous customer assistance to ALL customers and personnel. All customer assistance will be of the highest standard – effective, expeditious, respectful, polite and focused on the issues.

1.17.6 Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the COR within ten (10) calendar days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 calendar days the Contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

1.17.6.1 The following are considered key personnel by the Government: The Contractor shall designate, in writing a minimum of one Program Manager (PM) and one Quality Control Manager (QCM) to serve as the central Contractor points of contact for the Government. The PM shall be authorized to act on behalf of the Contractor for all matters relating to this contract to include the authority to bind the Contractor for matters pertaining to this contract. The PM may be hands-on and hold collateral duties in performance of the contract, however PM duties shall be the priority when conflicts arise. The Contractor shall confirm key personnel to the COR no later than five (5) working days after contract award. The PM shall be the individual designated in the offeror’s proposal unless written approval is obtained from the COR. The Contractor shall have the PM available on the phase-in start date and throughout the term of the contract. The Contractor shall designate an individual(s) with the authority to act for the key personnel in their temporary absence. While the Government has no specific location requirement for the PM, it is the Governments expectation that the PM is located where travel can be conducted with ease and minimal cost.

The PM and the QCM shall not be the same person.

1.17.7 Qualifications for Key Personnel:

1.17.7.1 Program Manager: The PM shall have a minimum of five (5) years’ experience as indicated below. Minimum of five (5) years of documented experience in directing and/or managing multi-functional Army Reserve organizations (or DOD equivalent) Facility Operations and Maintenance activities as well as experience in facility management, contract management, maintenance trade and building systems is also required. Ability to operate independently and make timely decisions to effectively manage a contract, on-site operations and geographically dispersed locations. Highly skilled in organizing, developing, coordinating and evaluating plans for multiple activities to identify specific requirements and develop/adjust plans to meet each requirement on time. Ability to analyze organizational/operational problems and develop timely and economical solutions. Minimum of two (2) years of documented experience of financial management. Highly skilled in verbal and written communications in order to professionally conduct meetings, execute plans and memorandums of instruction.

1.17.7.2 Quality Control Manager: The QCM shall possess, Minimum of three (3) years documented experience in quality control management. Ability to operate independently and make timely decisions to effectively manage an effective Quality Control Program. Ability to analyze organizational and operational problems and develop timely and economical solutions. Highly skilled in verbal and written communications in order to conduct professional meetings, execute plans and memorandums of instruction.

1.17.8 Identification of Contractor Personnel: All Contractor personnel will be required to clearly identify themselves as contracted employees by wearing company identification badges or clothing clearly displaying contract company insignia to distinguish themselves from Government employees. Where available, Contractor employees will wear Government issued access badges with coloration that distinguishes Contractors from Government employees and “Contractor” designation clearly displayed on the badge. These badges must be visible at all times when working with Government personnel. For Contractor personnel who routinely are unable to wear badges due to safety or health reasons, the Contractor shall provide clothing that identifies the contract company. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, Contractor personnel will identify themselves as such to avoid any perception that they may be Government employees and to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Electronic mail signature blocks will identify Contractor/company affiliation. Documents or reports produced by Contractors will be suitably marked as Contractor products or Contractor participation appropriately disclosed. Contractor personnel occupying co-located space in a Government facility will identify their workspace area with their name and Contractor/company affiliation. It is the Contractor’s responsibility to avoid inadvertent Organizational Conflicts of Interest (OCI) caused by its employees being mistakenly given Government-only information.

1.17.9 Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal, prescribed drugs or any other incapacitating agents.

1.17.10 The Contractor shall develop a plan to explain how it will satisfy the drug-free work force requirement as stated in Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 252.223-7004. This plan shall be provided to the

COR 30 calendar days after performance start date and five (5) calendar days prior to any change.

1.17.11 Contractor Appearance/Dress Code: The Government expects contracted employees to dress appropriately in business attire of a casual nature.

All Contractor/sub-Contractor employees working under this contract shall be identified by a distinctive name plate, emblem, or patch attached in a prominent place on an outer garment. The work environment encourages employees to dress comfortably for the nature of work they are tasked with completing.

Contracted employees shall not wear anything that other employees may find offensive or that might make coworkers uncomfortable. This includes clothing with profane language, statements or clothing which promotes causes that includes, but are not limited to: politics, religion, sexuality, race, age, gender, and ethnicity. Employees shall not wear oversized clothing which causes a “sagging or sagged” look, wear unnecessary head gear or sunglasses in interior places.

Grills are not permitted during business hours. Nose piercings and certain other facial piercings may be permitted by the COR if determined the piercing will not negatively impact the employees work or the work environment. Our goal is to provide a workplace environment that is comfortable and inclusive for all employees and customers. The Government expects that business attire, although casual, will exhibit common sense and professionalism. The COR reserves the right to determine the acceptability of any clothing worn.

1.17.12 Conduct of Personnel: The COR may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government IAW Joint Ethics Regulations, DoD 5500.7-R, and 187 U.S.C 1382 (1972), Entering Military Property. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this PWS.

1.18. Contractor Travel: Contractor shall be required to travel CONUS and OCONUS during the performance of this contract to meet the PWS requirements.

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR), FAR 31.205-46, and the limitation of funds specified in this contract. All travel requires advanced approval/authorization by the COR.

1.18.1. Travel Templates. The Contractor shall produce a long distance travel request template, and local travel log template. The templates shall be submitted to the COR within ten (10) days after contract award for approval.

The long distance travel request template shall include, at a minimum: Name, duty position, justification for travel, mode of travel, distance of travel, estimated time of travel, and POC of travel at the support site. The Contractor may submit general travel schedules for routine, repetitive travel to the COR for authorization/approval. Any deviations from those schedules will require a separate COR approval.

1.18.1.1. The Local Travel Log template shall include, at a minimum: Name, duty position, reason for travel, key personnel assisted (name, position, and phone number), significant activities accomplished during visit, follow-up requirements, recommendations/comments and signature block.

1.18.2. The Contractor shall submit a report monthly detailing travel expenses to date, purpose of trip, name of traveler, balance remaining, and projected time remaining funds will support travel activities under this PWS.

1.18.3 The technical support staff shall perform travel, as required, to attend meetings and conferences. All travel shall be coordinated and approved by the COR prior to execution of travel. The Contractor’s technical support staff may be directed by the Government to travel to other Government and Non-Government sites CONUS. Travel and per diem charges shall be determined in accordance with JTR travel policy. The Government, prior to execution, shall approve all travel in support of this PWS.

1.20 Data Rights: The Government has unlimited rights to all

documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.21 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.