DRAFT_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Knowledge Management Section

KNOWLEDGE MANAGEMENT TRAINING AND CERTIFICATION

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide training for 42 students, 12 in the Certified Knowledge Management (CKM) course and 30 in the

Certified Knowledge Practitioner (CKP) Training and Certification Courses. The contract will also include two Knowledge Management 101 (KM101) seminars that will be approximately 3 hours long given in a venue that can seat up to 200 people. The

Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform a fully functioning, customizable, and expandable task management capability as defined in this Performance Work

Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The United States Army Central (USARCENT) is an operational level Army force designated by the Secretary of the Army (SA) as the Army Service

Component Command (ASCC) of the United States Central Command (USCENTCOM).

USARCENT provides command and control for all Army elements and logistics and requires the effective and efficient flow of information and knowledge through and between all of its command and control nodes, both forward deployed and CONUS.

USARCENT must become more proficient at knowledge creation, organization, application, and transfer while providing and leveraging a myriad of knowledge-enabling services and net-enabled solutions. Knowledge Management (KM) enhances Mission

Command, facilitates the exchange of knowledge, supports decision making, fosters team development, supports lessons learned capture and transfer, and supports training and organizational performance. The knowledge management staff helps units implement processes and practices to provide commanders with the knowledge and understanding to make decisions. KM has significantly increased situational awareness while enabling

Army leaders, leader teams, units, and organizations operating in a unified action framework to out-think, out-innovate, out-learn, and out-perform intelligent, adaptive enemies. Army Operational Knowledge Management is defined as applying KM to military actions or carrying out a strategic, operational, tactical, service, training, or administrative military mission.

1.3 Objectives: The objective is to provide an advanced understanding and hands-on experience with best-practice KM principles for those tasked to lead KM initiatives as well as provide an introduction and solid foundation for the USARCENT Knowledge

Management Representatives.

1.4 Scope: The Contractor shall provide training that will assist USARCENT Knowledge

Management Professionals in transforming the organization into a rapid learning environment, to develop innovative ways to motivate the staff with quick wins, to create the KM vision and strategy for the organization, to build collaborative environments to foster better communication and encourage innovation, to initiate and create successful communities of practice, to seek out usable, real world Knowledge Management principles and keys to success. Provide a learning environment where the students are set up for success to take and pass the Certified Knowledge Management (CKM) and the

Certified Knowledge Practitioner (CKP) Certification exams. Provide study material prior to the beginning of training so that the students have a baseline understanding of concepts and terms. After the training is completed provide an online continuous learning environment where the students can continue to develop their skills and keep current on the ever changing environment of the Knowledge Management Profession.

These course materials should be accessible/downloadable from online sources for later reference. At the completion of the CKP and CKM exams all students that passed will be provided a certificate of completion. The contractor will also provide two 3 hour blocks of instruction that will cover general overview to KM concepts and practices.

1.5 Period of Performance: The period of performance shall be for one week.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP should be delivered within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP system.

1.6.3 Recognized Holidays: Federal holidays are observed and contractor’s routine work will not be performed on observed Federal holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation: The Contractor shall work the normal eight hours of operation which are Monday through Friday as determined by the USARCENT Battle

Rhythm. The hours of operation for all areas may change due to tasks and mission requirements. Typically, the hours of operation start at 0800-1700 (local time), Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.5 Place of Performance: The performance will be at the USARCENT HQ located at

Shaw AFB, SC 29152.

1.6.6 Type of Contract: The government will award a Firm Fixed Price contract.

1.6.7 Security Requirements: The Contractors will be escorted at all times.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Identification Badges: NOTE: All references to keys include key cards and access badges. The Government will provide each contract personnel an

Identification/Building Access (ID) badge on contract start date or on employment start date. USARCENT issues Dual Proximity/PIN badges, vice magnetic stripe (Johnson

Control) badges for access. The contractor will be issued a “Red” badge and will be escorted for the entirety of the contract. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 USARCENT Access Control Badges will be worn at all times the Contractor is on-site (inside of the facility).

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The follow personnel are considered key personnel by the government: Primary Instructor / Mentor. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between

0800-1700 (local), Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The Government will be required to provide Access Control

Badges to Contractor personnel who will be working on this project within designated/controlled areas. Access will be recommended by the COR and approved by the building security manager or alternate. Contractors shall immediately report lost or stolen access control badges to the USARCENT Security Manager. Contractors who need to facilitate immediate access to any USARCENT building or who have questions about their authorized access will contact their first line supervisor. A visitor is defined as anyone without authorized USARCENT access control badge access to the facility/area.

1.6.12 Installation Access: Contractors will be required to submit their social security number and date of birth to the USARCENT Knowledge Management division at least

14 days prior to scheduled training so that it may be submitted to Shaw Air Force Base security office in order for NCIC background checks to be conducted that will either grant or deny unsupervised access to Shaw Airforce Base.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the

U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key

Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

ATO Authority to Operate

CAC Common Access Card

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CKM Certified Knowledge Management

CKP Certified Knowledge Professional

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

CRM Customer Relationship Management

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DISA Defense Information Systems Agency

DISN Defense Information Systems Network

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

FLIPL Financial Liability Investigations of Property Loss

FOIA Freedom of Information Act

GAL Global Address List

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

KM Knowledge Management

LOE Lines of Effort

NETCOM Network Command

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

PKI Public Key Infrastructure

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SHADE Shared Data Environment

STIG Security Technical Implementation Guide

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services N/A.

3.2 Facilities: The Government will provide Classroom, Podium, Computer and

Projector. The Government’s property shall be used only in performance of this task, unless otherwise provided in this contract and unless otherwise approved by the KO. The

Government shall provide Contractors adequate working space and furnishings similar to that provided for other Contractor personnel in support of the USARCENT. This includes computers, network services, phones, and other data collection equipment/software as determined necessary by the Government.

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide necessary office equipment, computers, software, and communications equipment to accomplish the tasks associated with the

PWS. The Government will provide contractor access to databases and documents related to the projects supported.

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: N/A.

4.2 Secret Facility Clearance: N/A

4.3. Materials: Handouts as required for training.

4.4. Equipment: N/A.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall provide training that will assist USARCENT

Knowledge Management Professionals in transforming the organization into a rapid learning environment, to develop innovative ways to motivate the staff with quick wins, to create the KM vision and strategy for the organization, to build collaborative environments to foster better communication and encourage innovation, to initiate and create successful communities of practice, to seek out usable, real world Knowledge

Management principles and keys to success. Provide a learning environment where the students are set up for success to take and pass the Certified Knowledge Management

(CKM) and the Certified Knowledge Practitioner (CKP) Certification exams. Provide study material prior to the beginning of training so that the students have a baseline understanding of concepts and terms. After the training is completed provide a continuous learning environment where the students can continue to develop their skills and keep current on the ever changing environment of the Knowledge Management

Profession.

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR) The contractor will report

ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT

(e.g., Department of the Army)] via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.”

Reporting period will be for the period of performance not to exceed 12 months ending

30 September of each government fiscal year and must be reported by 31 October of each calendar year. Contractors filing their Contractor Manpower Reports will receive immediate e-mail confirmation that their reports have been received in the system. This should facilitate final payment to Contractors and expedite contract closeout.

Administrative contracting staff should accept this confirmation as proof of completion of this contract deliverable. The Army CMRA website also maintains a “Frequently

Asked Questions and Answers” https://cmra.army.mil/ that is updated periodically.

Detailed instructions can also be found on the Army CMRA website in the various “User

Guides”. For Army requirements, any technical or implementation questions not addressed on this site can be discussed and coordinated through the Army CMRA Help

Desk at 703-377-6199, or Contractormanpower@hqda.army.mil.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures below:

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance

Threshold

Method of

Surveillance

PRS # 1

The contractor shall provide deliverables in an accurate and timely manner.

The contractor provided On-time delivery with accurate information

95% of the time;

Periodic

Surveillance

(Daily)

PRS #2

The contractor shall develop and administer an end of course test to ensure the students have a basic understanding of the course material.

The contractor provided On-time delivery with accurate information

95% of the time

100 percent inspection

PRS #3

The contractor shall provide certificates of completion to all students that pass the end of course test.

The contractor provided On-time delivery with accurate information

95% of the time

100 percent inspection

PRS #4

The contractor shall develop an end of course critique / survey to assess effectiveness of the delivery of the training material for the students to fill out on the final day of the course. There will need to be two surveys created and completed; one for the CKP training and one for the

CKM training.

The contractor provided On-time delivery with accurate information

95% of the time;

deficiencies correctable within five working days.

100 percent inspection