SOW.pdf

Statement of Work

Commercial Internet Service

W91242-19-Q-5029

Non personal services: Provide all plant, labor, new and current material, transportation, tools, equipment, appliances, supplies, services, permits, insurance and supervision necessary to provide direct access to commercial internet services and Point to Point (P2P) access between both locations of the North Carolina Air National Guard in accordance with this statement of work attached to the solicitation.

1. Direct Internet Access (DIA) fiber commercial internet services at the following locations:

a. NCANG 145th AW located at 4930 Minuteman Way, Charlotte, NC 28208 - (Primary location)

i. 500 Mbps minimum, scalable to 1000 Mbps upon request of customer

b. NCANG 145th AW Geographically Separated Unit (GSU) located at 39563 Warrior Way, New London, NC 28127 - (Secondary location)

i. 200 Mbps minimum, scalable to 1000 Mbps upon request of customer

2. Point to Point/MetroE access between both the Primary and Secondary locations.

a. 20 Mbps minimum, scalable to 200 Mbps upon request of customer

3. The NCANG requires minimum 5 static IPs for uses associated with provided services

4. The provider/contractor shall furnish any supplies, labor, and services required to complete the install. This includes any equipment, cabling, and materials required to provide direct internet access (DIA) via fiber and P2P services to the 145th AW and 145th AW GSU.

5. The Commercial Internet Service Provider DIA and P2P/MetroE service level agreements (SLA) will provide Service Availability end to end at minimum 99.99%, Latency at or better than 45ms (round trip), Pack Loss less than 0.1%, and Jitter less than 2ms. Outages resulting in total service loss for the customer or degradation will be restored within MTTR (mean time to restore) of 4 hours.

6. Once service is provided, provider will provide means of customer support to respond to degradation or total loss of service to the 145th AW and 145th AW GSU.

SECURITY REQUIREMENTS: Contractor personnel shall obtain pass and individual picture identification items in accordance with NCANG Base and Air Force regulations. These may be obtained at Pass & ID, Bldg 45, Security Forces Section, Tuesday's and Thursday's 0800-1130 and 1230-1500. All Contractors working on base will be required to submit a background check and complete the required access paperwork before obtaining an access badge. "All contractors/sub-contractor personnel will follow the vetting process for the NC Air National Guard as outlined in the 145th Airlift Wing Instruction 31-101 and

Contractors Handbook. Access will not be permitted until all personnel are vetted and approved for unescorted entry to the installation".

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.