Team_Lead_PWS.doc

PERFORMANCE WORK STATEMENT (PWS)

FOR

Clinician Team Lead SERVICES

1.0 Organizational Analysis:

Army National Guard (ARNG):

Source: (http://www.arng.army.mil/)

Vision is to be “Always Ready Always There.”

Mission:

· Federal: “Maintain properly trained and equipped units available for prompt mobilization for war, national emergency or as otherwise needed.

· State: To provide trained and disciplined forces for domestic emergencies or as required by state law.

Air National Guard (ANG):

Source: (http://www.ang.af.mil/)

Vision is to be “A ready, reliable, and relevant force, now and into the future.”

Mission: "To provide combat capability to the war fighter and security to the homeland.” Specifically, to provide ready units to the state and nation in three critical roles:

· Federal Role: To maintain well-trained, well-equipped units available for prompt mobilization during war and provide assistance during national emergencies.

· State Role: To protect life and property, and to preserve peace, order, and public safety.

· Community Role: To participate in local, state, and national programs that add value to America

2.0 Technical Specifications: The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided but an example of what is required to successfully support the task order objective. The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

The Contractor(s) Shall:

2.1 Maintain good standing in all applicable accreditations, licenses and certifications required by, but not limited to, the appropriate agencies and/or Boards.

2.1.1 Continuously during the period of performance of this contract, will meet all credentialing and privileging/competency standards as described in this contract, standard operating procedures, or as required by law, policy, regulation and licensing Board’s code of ethics.

2.1.2 Maintain active professional liability insurance.

2.2 Assist case managers and clinicians in properly maintaining case records for each individual served in accordance with the documentation standards set forth by the state or federal law, and North Carolina National Guard (NCNG) Integrated Behavioral Health System (IBHS) Standard Operating Procedures (SOP).

2.2.1 Ensure that Service Members medical records are in accordance with Army Regulation (AR) 40-66, AFI 41-210: Patient Administration Functions as well as DoDI Number: 6490.08 Command Notification Requirements to Dispel Stigma in Providing Mental Health Care to Service Members.

2.2.2 If for any reason the contractor is unable to maintain documentation standards, the contractor will contact the State Behavioral Health Programs Director to facilitate an appropriate resolution.

2.3 Conduct activities in a manner that shall deter, prevent, and avoid abuse, neglect, and/or exploitation of individuals in its care and to ensure compliance with all state and federal requirements and in accordance with the policies of the NCNG and IBHS SOP.

2.4 Be prohibited from arbitrarily declining or refusing to serve individuals served under the IBHS program mandate and SOP.

2.4.1 In the event that a contractor declines a referral or refuses to serve an individual, the contactor shall give the SBHPD and State Behavioral Health Officer (SBHO) specific reason for the decline, refusal or denial.

2.5 Provide clinical supervision for all performance level professional counseling work at the licensed Clinical Professional Counselor level, Licensed Clinical Social Worker level, and Licensed Clinical Addiction Specialist level who are providing counseling services to clients with mental disorders by using assessment, evaluation, intervention, and rehabilitation regimens.

2.5.1 Provide clinical supervision on the practices of screening and evaluation of individual clients who call into the IBHS 24 hour helpline through the use of accepted psychological principles, theories, methods, and research.

2.5.1.1 Ensure that the responses to the helpline are effectively handled in a time-sensitive manner as they are received, to include during off-hours as directed by IBHS SOP.

2.5.2 Provide clinical oversight on crisis intervention, psychological assessment, brief interventions, rehabilitative/educational/vocational counseling and treatment (EBT).

2.5.3 Develop and maintain a quality assurance process for clinicians assigned to staff the queue for the 24/7/365 IBHS 1-855 Helpline without interruption outlined in an SOP.

2.5.3.1 The quality assurance process for clinicians should be in accordance with accepted psychological principles, practices, and protocols outlined in the IBHS SOP that will be updated as required.

2.5.3.2 Ensure adherence to the IBHS Clinician Mentorship Program for new clinicians outlined in the IBHS SOP.

2.5.4 Ensure that treatment plans and all referrals are being resourced through the IBHS Psychological Service Section (PSS) – IBHS and G1 Medical Behavioral Health Operations Program (BHOP) SOPs. This includes consults for those initially using the Military Treatment Facilities (MTF), VA, TRICARE network providers, and/or other non-network providers.

2.6 Coordinate with and provide Program oversight for clinical and non-clinical staff within the IBHS and coordinate with internal and external networks of service providers that are composed of Medical and Behavioral Health Case Managers, Behavioral Health Officers, volunteer providers, National Guard Bureau’s Directors of Psychological Health, Air National Guard Wing Director of Psychological Health, Veteran Administration’s system of support, community organizations and other internal programs housed under the purview of the G1 Staff Sections.

2.7 Develop and implement a network of agencies and organizations which will provide rehabilitative services to Veterans, Service Members and their families as a referral. This also includes those not eligible for military health benefits.

2.7.1 Coordinate with and maintain a good working relationship with federal, state, local government agencies, and J9 staff section programs that include but are not limited to Substance Abuse Program (SAP), Sexual Harassment and Sexual Assault Program (SHARP), Resilience Risk Reduction Suicide Prevention (R3SP), Yellow Ribbon Program, Casualty Operations, and Survivor Outreach Services (SOS).

2.8 Provide consultation services to Command upon request that include making appropriate recommendations for counseling and resources available to improve medical readiness.

2.9 Keep case records data in the development of metrics that identify trends needing command influence or visibility, program measure of effectiveness assessments, and supporting documentation for unfunded requests.

2.9.1 Provide metrics or consultation services in an appropriate manner and format that will ensure the anonymity of the individual client is sustained and within HIPPA privacy rules.

2.9.2 Provide reports and updates to the G1 on the status of the IBHS and the services the Program provides.

2.9.3 Provide secure handling and storage of all completed case records, reports, logs and communications records. All deliverables shall meet required professional and technical standards.

2.10 Assist in evaluating potential candidates to fill positions within the IBHS’s PSS.

2.11 Assist in attaining or requesting appropriate resources to maintain or better facilitate the mission of NCNG’s IBHS.

2.12 Serve on committees, councils, work groups, or task forces as appropriate or requested for the NCNG as the representative subject matter expert for IBHS and provide slides or supportive data as necessary or upon request. Appropriate replacement for attendance can be assigned upon prior approval from the SBHPD and Program Manager.

2.12.1 Required council meetings to attend include but are not limited to R3SP and SAPR-C Council meetings as directed by SBHPD.

3.0 Additional Requirements and Notes:

3.1 Education: Must have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE).

3.1.1 Licensure: Must have a current and unrestricted clinical license in the state of North Carolina at the advanced practice level. (COPY OF LICENSE REQUIRED) 3.1.2 Experience: In addition to education and licensure, the Clinician Team Lead must have at a minimum, ten years of full-time post-licensure experience providing direct clinical care/treatment for patients diagnosed with behavioral health disorders. Five of the years must include full-time clinical care/treatment of military. Also at least two years of direct supervision of clinicians providing treatment to military.

3.1.3 Must meet the following knowledge, skills and abilities of a senior level Clinical Social Worker:

* Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex physical or mental illness.

* Advanced and expert skill in a range of specialized interventions and treatment modalities used with National Guard Soldiers and families.

* Advanced knowledge and expert skill in developing and implementing methods for measuring effectiveness of social work practice and services within the National Guard, utilizing outcome evaluations to improve treatment services.

* Ability to provide subject matter consultation to colleagues and military leadership on the psychosocial treatment of patients treated in the National Guard, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills.

* Ability to expand clinical knowledge in the profession, demonstrating innovation in the creation of new models of psychosocial assessment or intervention to identify and address specialized clinical needs.

3.2.

Possess additional experience documenting directly into electronic military medical record systems.

3.2.1 Desired knowledge of Army/Air Force medical terminology and regulations 3.3 Able to comply with the following DOD regulations in order to successfully complete the task:

· AR 25-50 , Army Correspondence and AFMAN 33-326, Preparing Official Communication

· AR 40-501, Standards of Medical Fitness and AFI 48-123, Medical Examinations and Standards

· AR 40-66, Medical Records Administration and AFI 41-210, Patient Administration Functions

· DoDI Number: 6490.08 Command Notification Requirements to Dispel Stigma in Providing Mental Health Care to Service Members

3.4 Possess a thorough knowledge of laws protecting health information (HIPPA and Privacy Acts) in civilian and military settings as well as the professional ethics surrounding the behavioral health career field.

3.5 Demonstrated knowledge of data collection and verification is required, as well as the ability to prepare and provide timely and accurate summaries of information pertinent to the delivery of mental health.

3.6 Ability to participate in research and performance improvement studies.

3.7 Ability to operate a personal and/or government computer to input, store, retrieve and manipulate data for various reports as required.

3.8 Vendor company must demonstrate by submission of resume' and NC licensure, one (1) readily available, licensed, insured and qualified (minimum ten years of post-licensure clinical experience with 5 years of direct clinical care of military and two years of supervision of embedded military clinicians) applicant.

3.8.1 Applicant must possess current Public Trust clearance (SF 85).

3.9 Additional skill set: In order to successfully meet the performance objectives of this task order, the Contractor will possess these additional knowledge base and skill sets:

· Strong organizational skills

· Strong communication skills, both written and verbal

· Basic knowledge of standard office procedures and the ability to interpret general direction

· The ability to use Microsoft Office Suite Software (Power Point, Excel, Word, Access)

· Experience with computerized client management systems is required.

· Experience and high degree of competence in program development, marketing, and public education

· Direct clinical care of military population with specific experience of working with Reserve Component Soldiers/Airmen

· Documented clinical expertise utilizing diagnostic skills in areas of psychopathology and psychosocial dynamics for clients experiencing severe psychological trauma.

· Current certification in evidence based treatment for psychological trauma

· Consultation, treatment program development, teaching, and counseling.

· Knowledge of legal information pertaining to patient confidentiality for behavioral health counseling.

3.10 Location of work is JFHQ-NC Raleigh, NC. Alternative work locations may be available in the future.

3.11 Services will be monthly. Work hours may vary. Average 40 hours per week. Flexibility with working schedule is mandatory because it impacts the ability to support Service Members.

3.11.1 Anticipate travel and expenses associated with this position estimated around $5,000 for facilitating in the field training at unit locations

4.0 Security Requirements:

4.1 Current possession of a Common Access Card (CAC) is required for Base access and the Local Access Network (LAN).

4.2 Contractor shall work with the sponsoring office to complete local requirements for gaining access to the network. Contractor shall work with the contracting office for processing into the Trusted Associate Sponsorship System (TASS).

4.4.1

1. AT Level I Training.All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at.

4.4.2

3. Access and General Protection/Security Policy and Procedures Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.4.3

4. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after contract award.

4.4.4

5. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

4.4.5

7. OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

4.4.6

8. Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

4.4.7

9. Information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS

252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

4.5 FOUO AND PII LANGUAGE: “The Contractor may have the need to access Personally Identifiable Information (PII) and/or For Official Use Only (FOUO) information in the performance of official duties. The Contractor shall work with the sponsoring office to complete local requirements, to include training, prior to accessing PII and/or FOUO information. PII and FOUO information must be protected under the Freedom of Information Act (5 U.S.C. 552) and/or the Privacy Act of 1974 (5 U.S.C. 552a). Unauthorized disclosure or misuse of FOUO or PII may result in disciplinary action, criminal and/or civil penalties.”

4.11 Health Insurance Portability and Accountability Act (HIPPA) and Privacy Act Regulations will be strictly followed to ensure confidentiality and right to privacy is maintained 100% of the time.

5.0 Miscellaneous:

5.1 Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander is NOT applicable to this Task Order.

5.2 The contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and

National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

5.3 Hours of Operation: The contractor shall perform the services required under this contract within core operating hours which are 0800-1730 Monday – Friday; with some weekend work to support Drilling

Units and events. Work hours will also include after hours on call rotation of IBHS help line.

5.4 Contractor Manpower Reporting (CMR): The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for both ARMY and AIR FORCE collection site. The contractor is required to completely fill in all required data fields using the following web ad-dress: http://www.ecmra.mil/.

5.4.1 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil/.

5.4.2 Unit Identification Code (UIC) for the Requiring Activity: W802JL

Issuing Office DoDAAC: W91242 Task Order Objective: The objective of this contract is to provide the North Carolina National Guard (NCNG) Integrated Behavioral Health System (IBHS or Program) a Team Lead to ensure the NCNG’s Soldiers, Airmen, and Families receive a quality, 24 hour, effective mental health program using continuous quality improvement measures, overseeing and providing staff support and providing a coordinated effort to a supportive network of local, state and federal programs as directed by the State Behavioral Health Programs Director (SBHPD).

Ensure Coverage as Acting Director in the absence of the SBHPD

Spot Checks / Monthly

2.2; 2.9;

2.9.1

· Program case records & documentation are 95% accurate when checked.

· Program case records data readily available and 95% accurate when checked.

2.3; 2.5.1;

2.5.1.1

· Program customer feedback on the level of care provided by the contractor meets or exceeds the positive response goal of 95%.

· Ensure accepted psychological principles, theories, methods, and research identified in the IBHS SOP are the only methods of Clinical care being utilized.

· Unless experiencing technical difficulties, ensure the IBHS 24 hour helpline response time to its clients are within 30 minutes as directed by the SBHPD.

· Ensure Clinical & Case Management Staff meet their Productivity Benchmark outlined in the SOP

2.5.4; 2.7.1;

2.7.2

· Develop the staff’s understanding and proper utilization of internal and external support networks.

· Ensure that good working relationships with member programs and agencies of supportive networks are maintained and meet or exceed the positive feedback goal of 95%.

2.5.3;

2.5.3.2

· Research or develop professional training opportunities and keep updated all required training identified within the IBHS SOP.

· Ensure active participation in the completion or mentorship of clinicians enrolled in the IBHS Mentorship Program.

DELIVERABLES SCHEDULE