PWS_211th_Linen_Cleaning_Service_V2.docx

W9127Q-17-T-0029

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY CLEANING SERVICES

1.0 Scope: The Contractor shall provide linen cleaning services. The types of linens to be cleaned include, but are not limited to, sheets, pillowcases, mattress covers, blankets, comforters, and bath towels. All work shall be accomplished in accordance with the best commercial practices for laundry cleaning services. The contractor shall furnish all management, labor, transportation, pickup and delivery service, and facility operation in accordance with the terms and conditions of this Performance Work Statement (PWS). This includes all laundry and all other tasks and responsibilities deemed necessary and spelled out in this PWS. The contractor shall receive, account for, process, and return all items tendered for cleaning.

2.0 Period of Performance (PoP): The Period of Performance shall be for one (1) year (12 months) from the date of award, followed by two (2) additional one (1) year (12 months) option years. Contract will be awarded in March 2018 and if options are exercised, contract could continue to March 2021.

The contractor shall provide services to the 211th Regiment (RTI) located at Camp Blanding Joint Training Center (CBJTC), Starke, Florida. Services will be provided in accordance with the terms and conditions of this contract. The contractor shall process and finish all linen and other items in accordance with the requirements contained in the contract and PWS.

3.0 General Information:

3.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

3.2 Sanitation: All soil, spots and stains shall be removed during processing. Delivered finished articles shall conform to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging. Each item should be cleaned, thoroughly dried, and free from lint. White fabrics should be free of yellow and gray tints and other unsightly appearances. Colored fabrics shall be bright and clean. Each item shall be free of objectionable odors, completely dry, and soft. There shall be no trace of Contractor’s laundering supplies left in or on any of the items. All items processed on flatwork ironers, such as sheets, pillowcases, etc.., shall be finished so that all surfaces are smooth, free of wrinkles, and retain their original shapes and sizes. All work performed shall be done under sanitary conditions. The contract facility shall be open to inspection of conditions at any time by a representative of the government, and the government reserves the right to perform or cause to have performed any test necessary to determine the sanitary condition of the articles delivered by the contractor.

3.3 Re-performance: Any article found to not meet the requirements of the PWS shall be re-cleaned at no additional cost to the Government. After the articles are re-cleaned, the Contractor shall pack these articles separately and identify them as “Re-performed.” In situations where re-performance is not practical, the Government reserves the right to request an adjusted invoice as appropriate.

3.4 Non-Reimbursable Repairs and Replacements. The Contractor shall repair at no cost to the Government all rips, tears, etc., caused by contractor’s personnel negligence, using materials of the same quality, compatible color, colorfastness, and texture as that used in manufacture of the articles. In the event the contractor damaged articles are no longer usable for the purpose intended, or in the event an article is lost by the contractor, the articles will be replaced at no cost to the Government with an article similar in size, quality, and color. The Government personnel will identify all repair/replacement requirements.

3.5 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

3.6 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day

3.7 Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA, JFH FLARNG, and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

3.8 Unscheduled gate closures: Security Police checks may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

3.9 Installation Regulations: The contractor’s employees shall become familiar with and obey the regulations of the installation: including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

3.10 Place and Performance of Services: The contractor shall provide services between the hours of 0730 - 1500 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

The contractor shall provide pickup and delivery service at RTI, Buildings 3406 and 3404. Articles requiring cleaning will be picked up by the contractor within 48 hours of notification by the government representative, or upon a mutually agreed upon recurring schedule (i.e., every Thursday, every other Wednesday, etc). Cleaned items will be returned within 72 hours of pickup. In case of holiday, or severe inclement weather, contractor shall contact RTI representative to coordinate for alternate pick up and/or delivery date/time.

The amount of articles to be picked up and laundered vary throughout the year based upon the training population at RTI, and tend to spike significantly in the summer months. The current average is approximately 90,000 pounds per year. The government cannot guarantee a minimum amount of articles, and the services provided by the Contractor will be on an as needed basis only.

This service shall include loading, unloading, segregating, transporting, counting and obtaining necessary documentation for items picked up or delivered. The contractor shall provide his own vehicles and they shall be maintained in safe operating condition at all times. All clean articles are to be protected from contamination and soiling during transit to designated delivery points. The contractor shall establish routes so as to gain access to the base for pick-up and delivery operations shall be made between the hours of 0730 - 1500 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Contractor shall be able to perform next day pickup, including weekends, at no additional charge during busy season. Contractor shall be able to load and unload linen without assistance from RTI Staff.

The contractor shall establish a stock inventory system to track all incoming and outgoing linen. The contractor shall perform a search for missing items in order to reconcile inventory with stock records.

Items being turned into the contractor will be weighed in the presence of the government representative and contractor representative and agreement reached on the weight before the totals are permanently affixed to the laundry list. Both attesting parties shall sign the laundry list.

Linen will be packaged in plastic and separated by types of laundry as identified below:

Queen Fitted Sheets Queen Fitted Striped Sheets Standard Pillow Cases

Type 3: BEDSPREADS/PADS/BLANKETS Twin Comforter Queen Comforter Twin Blankets Queen Blankets Twin Mattress Pads Queen Mattress Pads

Cleaned, finished items will be weighed in the presence of the Contractor’s Representative. All unserviceable articles and non-repairable articles will be returned after laundering to the Government by the Contractor in a separate marked bundle, clearly identified as “unserviceable.”

Contractor shall provide at least twelve (12) linen carts which will be used for pickup and delivery of linen, as well as storage out of sight of used laundry during peak times. Contractor may increase above nine bins at their discretion. Contractor shall not place clean linen in dirty linen carts. Contractor shall maintain linen cart wheels in a manner that does not damage VTC flooring in barracks.

3.11 Contaminated Laundry: All contaminated laundry (i.e. Chicken Pox, bloodstained, bodily fluids) will be identified by Government personnel and placed in separate plastic bags for transport to the contractor. The Contractor is responsible for properly handling this contaminated laundry, in accordance with the generally accepted industry standards.

3.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

3.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

3.14 GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES: The US Government will not provide any equipment, fuel, personnel, utilities or facilities to the contractor for the execution of this contract. Should an emergency arise, only the necessary basic life-saving and life support measures will be provided during the emergency.

4.0 Definitions and Acronyms:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes nonmanufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

ACRONYMS:

AEI

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf CSTS Camp Shelby Training Site DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PCS Post Central Supply PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

5.0 Contractor Manpower Reporting Application (CMRA): The contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

NONE Applicable.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Quality Levels (AQL)

Surveillance Method / By Whom

cleaning will be picked up by the contractor.

within 48 hours of notification by the government representative, or upon a mutually agreed upon recurring schedule.

The contractor shall perform within the established timeframes 95% of the time each month.

5 % failure to perform timely pickup within the established guidelines each month.

Periodic inspection & spot checks / COR.

to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging.

99% of all delivered finished articles will conform to the following standards each month.

· All soil, spots, & stains shall be removed during processing.

· White fabrics shall be free of yellow & gray tints & other unsightly appearances.

· Colored fabrics shall be bright & clean.

· Each item shall be free of objectionable odors.

· There shall be no trace of Contractor’s laundering supplies left in or on any of the items.

· All items shall be completely dry & soft.

· All items shall be inventoried 1% failure of articles to conform to the established standards each month.

Periodic inspection & spot checks / COR.

and accounted for at pick up & delivery.

· All items shall be bundled separately, by size.

· Items processed on flatwork ironers, such as sheets, pillowcases, etc., shall be finished so that all surfaces are smooth, free of wrinkles, and retain their original shapes and sizes.

established timeframes 95% of the time each month.

5 % failure to perform timely return of cleaned items within the established guidelines each month.

Periodic inspection & spot checks / COR.

TECHNICAL EXHIBIT 2

Estimated Workload Data

(This information is provided for historical background only. It is not a guarantee of workload quantities.)

ITEM

ANNUAL ESTIMATED QUANTITY

Queen Fitted Sheets Queen Fitted Striped Sheets Standard Pillow Cases

Type 3: BEDSPREADS/PADS/BLANKETS