Performance_Work_Statement.pdf

PERFORMANCE BASED SERVICE CONTRACT

OPERATION OF SERVICE ORDER DESK

1. GENERAL:

Scope of Work: The Contractor shall provide all services, supplies, supervision, labor and equipment, except as specified as Government furnished, to operate the Directorate of Public Works (DPW) Service Order Desk for Fort Leonard Wood (FLW), Missouri and the Lake of the Ozarks Army Recreation Area

(LORA).

1.1.1. Primary Installation Mission: MSCoE & FLW is a major subordinate command of the United States Army Training and Doctrine Command (TRADOC) with the mission of commanding, operating and administering use of MSCoE & FLW resources to accomplish all assigned missions. FLW provides support to Commanding Generals and Commanding Officers of Reserve Commands, Advisory Groups, Active Army and Reserve Component units, Army Reserve Centers, tenant units, activities and individuals located both on-installation and off-installation within the geographic area as specified by AR 5-9. The primary objective is the establishment and operation of an effective training program to qualify personnel for advanced individual training or for assignment to active Army units and reserve components. Soldiers undergoing training receive instruction in basic, combat and advanced individual training. Additionally, instruction is presented in specialized training to include technical engineer, chemical and military police training courses. The primary objective of Table of Organizational Equipment (TOE) unit training is to attain and maintain the directed operational readiness capability.

MSCoE & FLW prepares and coordinates with appropriate agencies and implements when directed, operations, mobilization, defense, contingency, emergency, disaster and civil disturbance plans.

1.1.2. The Contractor shall conduct work in-accordance-with (IAW) this contract and all applicable federal, state and local laws, regulations, or directives. The Contractor shall provide all work meets critical reliability rates or tolerances specified in the Performance Requirements Summary (PRS).

1.1.1. The Government reserves the right to utilize Government personnel to accomplish the same type or similar work as solicited for in this contract.

1.1.2. Period and Place of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The site of the proposed work is on Fort Leonard Wood Military Installation, Fort Leonard Wood, Missouri. United States Maneuver Support Center (MSCoE) and Fort Leonard Wood (FLW) is located in south central Missouri and contained within the southern part of Pulaski County, with the exception of a very small portion lying within Laclede and Texas Counties. Installation is located approximately one mile south of Interstate 44 in a rural area bordered on three sides by the Mark Twain National Forest and on the north by the small towns of Saint Robert and Waynesville. Nearest urban centers are Springfield, Missouri, located 85 miles southwest of installation and Saint Louis, Missouri, located 120 miles to the northeast. MSCoE & FLW installation consists of and includes:

1.1.2.1. Approximately 61,410 acres within the FLW Military Reservation Boundary.

1.1.2.2. Railroad: A railroad spur that connects the installation with the Burlington Northern/Santa Fe Railway Company mainline at Bundy Junction near Newburg, Missouri.

1.1.2.3. A 0.021 acre leased area for the operation of an outer marker for the Forney Army Airfield, located in Pulaski County, in Waynesville, Missouri, (SW1/4 NW1/4 S25 T36N R12W of the 5th Principle Meridian)

1.1.2.4. A 359.3 acre leased recreational area located on the Lake of the Ozarks in Camden County. This facility is known as the Lake of the Ozarks Recreation Area (LORA) and is located on the Grand Glaize Arm of the Lake of the Ozarks, 4.7 miles north of Missouri State Route A, 16 miles southeast of Camdenton, MO, and 50 miles northwest of FLW, Missouri. LORA is divided in two major sections. The north area is primarily used by travel camp and vacationing personnel, and includes lodging, camping, boating, fishing, and swimming facilities. The south area is primarily used for command-sponsored soldiers in the training program.

1.1.2.5. A 4.94 mile roadway known as road "A-5" under agreement with Camden County. This roadway is located in Camden County and connects State Road "A" to LORA.

1.1.2.6. An Agreement with the Forest Service to use National Forest Land within the Mark Twain National Forest for training activities not limited to but including:

1.1.2.6.1. A 1.9 mile portion of FLW 10 known as the East Gate Road as an access road.

1.1.2.6.2. A portion of Forest Service Land located in Pulaski County, Section 17, T35N, R10W of the 5th Principle Meridian for a dam abutment on the Big Piney River near TA 250.

1.1.2.6.3. A portion of National Forest Land in Section 12, T35N, R11W of the 5th Principle Meridian for use as a shot fall area for the Rod and Gun Club Skeet Range.

1.1.2.6.4. Stone Mill Spring Recreational Area.

1.1.2.7. Location Exceptions

1.1.2.7.1. Family Housing Areas: The family housing quarters and associated facilities located in the housing areas (e.g. streets, playgrounds, tennis courts, basketball courts, etc.) on Fort Leonard Wood were privatized on May 1, 2005. The Contractor is not responsible for processing service orders for these facilities, but is responsible for processing service orders for the water distribution system and wastewater collection systems serving the housing areas pending privatization actions of these utility systems.

1.1.2.7.2. Electrical Distribution and Street Lighting Systems: The electrical distribution and street lighting systems on Fort Leonard Wood were privatized on September 1, 2003.

The Contractor is responsible for processing service orders for these Utility owned systems.

1.1.2.7.3. Natural Gas Distribution System: The natural gas distribution on Fort Leonard Wood has been privatized since its installation in the mid ‘80’s. The Contractor is not responsible for processing emergency service orders for this Utility owned system; however the contractor shall notify Omega Gas Company at the following number if a leak is identified IAW Technical Exhibit 1.

1.1.2.7.4. Privatized Lodging Facilities. The contractor is not responsible for receiving and processing service requests for privatized lodging facilities.

Quality Control: The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor shall establish a quality control plan to ensure that the requirements of this contract are met and provide a copy of the plan to the Contracting Officer at the pre-performance conference, or within 10 days of contract award if a pre-performance conference is not performed. The plan, including changes, shall be subject to the approval of the Contracting Officer, the COR, and the Quality Assurance Specialist (QAS). The QCP’s purpose is to provide a plan for meeting all requirements of this contract. The QCP is intended to identify and correct deficiencies before contract performance becomes unacceptable. The QCP must be kept current, reflecting the pertinent contract modifications and conditions. The Contractor shall review the plan with his onsite personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished. The QCP must be IAW Technical Exhibit 2, “Performance Requirements Summary” of this contract. The plan shall include the following general features:

1.1.3. Communications: A communication plan, which shall be approved by the government, prior to the commencement of work. It shall describe methods of direct and indirect communication with the Government regarding performance of the contract. The contractor shall provide a telephone number that will allow the Government twenty-four hour, seven day per week contact to initiate service calls.

1.1.4. Inspection System: An inspection system covering the services stated herein. The plan shall specify areas to be inspected, on either a scheduled or unscheduled basis, and the name and title of the individual performing the inspection. (At a minimum, all maintenance work shall be reviewed by the Contractor’s Service Manager quarterly and all testing shall be performed in the Service Manager’s presence.)

1.1.5. Identification of deficiencies and corrective actions: A method for identifying deficiencies and discrepancies in the quality of services performed prior to the level of performance becoming unsatisfactory. A method for correcting discrepancies and deficiencies. The Contractor shall not rely on Government direction in correcting discovered deficiencies, but shall identify and correct problem areas on his own.

1.1.5.1. The Contractor shall ensure that the Contractor’s employees, or Sub-contractor’s employees, are notified of all deficiencies in their area of responsibility.

1.1.5.2. The Contractor shall give immediate written notice to the KO or COR, of any condition, which is discovered, that may present a hazard to either the equipment or passengers.

1.1.5.3. Corrective Actions: The QCP shall include corrective action procedures to include procedures for addressing Government discovered non-conformances and procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies.

1.1.6. Contingency Plan: A contingency plan to provide for continuous service order desk operation in the event of employees' absences, strikes, or work stoppages. Work stoppage or strike participation by Contractor personnel against the Contractor does not relieve the Contractor of his responsibility to fulfill the requirements of these specifications.

1.1.6.1. The Contractor shall retrain employees to ensure that deficiencies do not reoccur when there is a change in staffing.

Quality Assurance: The DPW Business Operations and Integration Division, herein referred to as DPW, will use the quality assurance procedures specified in the performance requirements summary (PRS) found at Technical Exhibit 2 to monitor and evaluate the Contractor's performance under this contract.

The Government reserves the right to perform inspections as and when it deems necessary to ascertain that requirements are being fulfilled.

1.1.7. Performance Requirements Summary (PRS): This PWS includes a performance PRS table (see Technical Exhibit 2). The performance standards establish the performance level required by the Government to meet the contract requirements. The performance standard column of the PRS lists a brief summary of verifiable, measurable levels of service. The PRS includes evaluation and assessment techniques, and applicable incentives/disincentives. Government reserves the right to change the metrics and measures, in order to optimize efforts and insure that we are measuring the right thing. When used, the performance incentives shall correspond to the performance standards set forth in the contract.

Performance metrics shall be negotiable, and wherever possible, address quality concerns by exception, not inspection. Less than acceptable performance could result in reductions in monthly payments at the discretion of the Contracting Officer or IAW established deduct plan. In event of repeated unsatisfactory performance, the entire contract may be terminated or the contract option may not be renewed.

1.1.7.1. Surveillance Method: DPW may receive complaints from customers about the quality of service provided by the Contractor during the inspection period. When received, DPW will investigate the complaint to verify validity. If the complaint is found to be valid the Contractor will be notified of the findings and expected to adjust their work procedures accordingly to minimize the chance of the unsatisfactory service reoccurring. The Government will document the findings.

1.1.8. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.1.9. The DPW Business Operations and Integration Division, herein referred to as DPW, will use the quality assurance procedures specified in the QASP and the PRS to monitor and evaluate the Contractor's performance under this contract. FLW reserves the right to make inspections and tests as and when deemed advisable. If performance or quality measures are not being met by the Contractor, the Government retains the right to review the QCP and related documents, and modify the QASP and PRS as needed. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

1.1.10. Performing quality assurance in accordance with the PRS does not preclude the Government from conducting inspections as defined in FAR 52.212-4 Contract Terms and Conditions for Commercial Items for Inspection/Acceptance, Termination for the Government’s Convenience and Termination for Cause.

1.1.11. Performance Evaluation Meetings. The Contractor shall meet with the Contracting Officer, or the Contracting Officer’s Representative, as requested throughout the contract period.

Meetings may be held as determined beneficial by the Government and Contractor. Mutual effort will be made to resolve any and all problems identified.

Work Standards and Personnel: The Contractor shall perform all work in a safe and orderly manner, with due regard for the building occupants and visitors.

1.1.11.1. The Contractor is required to conduct business in a professional and customer service oriented manner. Contractor personnel shall conduct all operations in such a manner as to minimize any inconvenience to the building occupants.

1.1.11.2. Customer Service: The Contractor shall ensure that all DPW Customers are provided prompt and courteous service. During both normal duty hours and other-than-normal duty hours of operations, the Contractor shall ensure that service order phones are answered within three (3) rings, and prior to the automated attendant system’s placing the caller into the queue, unless all service order clerks are currently assisting other service order customers. Calls which have been placed in the queue by the automated attendant system shall be answered immediately upon transfer to a clerk.

1.1.11.3. Employee Appearances: While on duty or at the Service Order Desk location, Contractor employees shall be well groomed and neat in appearance. Shorts or undershirts as outer garments shall not be permitted. Outerwear with obscene, sexually suggestive, vulgar, or other inappropriate language or graphics shall not be worn while on site.

1.1.12. Key Personnel:

1.1.12.1. Project Manager: The contractor shall provide a project manager who shall be responsible for the performance of the work. The project manager shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under this contract. The name of this person and an alternate who shall act for the contractor when the project manager is absent shall be designated in writing to the contracting officer no more than five days prior to the start of the contract. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.1.12.1.1. The project manager shall be authorized to receive any notices of deficiency in contract performance. The notices may include, but not be limited to, the following: non-performance of work, deficiencies in work performed and notices of proposed payment deductions due to the above.

1.1.12.2. DPW Service Order Desk Staffing and Hours of Operation: The Contractor shall provide personnel necessary to operate the DPW service order desk as follows:

1.1.12.2.1. The Contractor’s on-site personnel shall occupy the Service Order Desk location provided in Facility Number 2202.

1.1.12.2.2. The contractor is responsible for processing all service calls, regardless of whether they are placed during duty or non-duty hours, however, the contractor shall conduct business at the Service Order Desk location provided in Facility 2202 between the hours of 0700 hours and 1630 hours, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.1.12.2.3. Installation Closings: Installation closings are not to interfere with the Contractor’s continual operations of the DPW Service Order Desk. As the DPW emergency call center, the service order desk shall be operated regardless of weather, natural or man-made events or disasters, road or travel conditions, etc.

1.1.12.2.4. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.1.12.2.5. During normal duty hours the Contractor shall provide a minimum staffing of two (2) service order clerks on-site for answering the service order phone system and operation of the Service Order Desk. It will be permissible for only one (1) service order clerk to be on-duty from 0700 hours to 0730 hours, from 1130 hours to 1230 hours, and from 1600 hours to 1630 hours, and as may be required to provide time for breaks, however, two (2) clerks shall be on duty at all other times.

During other-than-normal duty hours the Contractor shall provide a minimum of one (1) service order clerk on-site for answering the service order phone system and operation of the service order desk as specified herein.

1.1.12.3. Off-Site Call Center Service: During other-than-normal duty hours, in-lieu-of the on-site staffing and Service Order Desk operations, the Contractor, at their option, may elect to utilize an off-site call center service to receive and process service order calls, and to provide immediate notification to the responsible contractor, utility, or other party for all work that is emergency-in-nature.

Off-site services shall be by an established call center service provider who routinely provides similar type service call and emergency notification and dispatch services for other customers. Any changes of the off-site call center service provider shall require Government approval

1.1.12.4. Contracting Officer Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications;

monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order

1.1.13. Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.1.13.1. Contractor employees shall visibly display their Government issued Frequent Visitor Access Card (FVAC), or Common Access Card (CAC), to provide for their readily identification at all times while on duty. A Contractor provided employee identification card (ID), with the Company’s name and logo, the employee’s name and picture, and other relevant information may be used for this purpose provided the ID is approved by the Government as being adequate for the readily identification of the individual as the Contractor’s employee.

1.1.13.2. Contractor employees shall identify themselves as the Contractor’s employee when answering the DPW Service Order Desk telephone, receiving calls on other Government telephone lines, and when sending or providing responses to emails on the Government’s LAN system.

Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

Antiterrorism, Training, Operations Security, General Security

1.1.14. AT Level I Training. This provision/contract text is for contractor employees with an area of performance within an Army-controlled installation, facility or area. All contractor/subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR (or KO if no COR is appointed) within 45 calendar days after completion of training by all employees and subcontractor personnel. AT Level I Awareness Training (JS-US007-14: Level I Antiterrorism Awareness Training) is available at the following website: http://jko.jten.mil/.

1.1.14.1. In the event that the automated system at https://atlevel1.dtic.mil/at is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (ATO) (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

1.1.14.2. AT performance (Level I AT Awareness Training attendance and compliance) may be documented as a performance metric under this contract, and be part of past performance information in support of future source selections.

1.1.15. Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility or area. Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander, installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Directorate of Emergency Services or Security Office. The requesting contractor will submit their request for an installation pass to their sponsor using the following link:

https://vcc1.icmvcc.com/im3500/. A valid sponsor may be either the COR, COTR, or KO if neither is appointed. Contractor workforce must comply with all personal identity verification requirements as https://atlevel1.dtic.mil/at directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.1.16. iWatch Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors are required to review the Fort Leonard Wood, Directorate of Emergency Services (DES) Web link on iWatch. This locally developed Web-linked training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity. Suspicious Activity will also be reported to the COR (or KO if no COR is appointed). This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR (or KO if no COR is appointed) NLT 30 calendar days after contract award. The following iWatch Web link is provided http://www.wood.army.mil/LEC/iWatch/iWatch.htm.

1.1.17. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to Government information systems. All contractor employees with access to a Government information system must be registered in the ATCTS at commencement of services and must successfully complete the DoD Information Assurance Awareness prior to access to the information system and annually thereafter.

1.1.18. OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training within 30 calendar days of their reporting for duty. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.1.18.1. The MSCoE OPSEC Officer will provide a one hour training session conducted on FLW for Contractor personnel working on this installation. The COR will coordinate this training at the time of task order modification or award.

1.1.18.2. Contractor shall reimburse the Government for classroom OPSEC training.

The established fee is $30 per face-to-face training session conducted. Contractor personnel may all attend the same training session; however, in the event of new hires, additional session(s) shall be required. Contractor shall submit payment to the US Treasury, Attention: Managerial Accounting Officer, MSCoE G-8, 14000 MSCoE Loop, Ste. 341, Fort Leonard Wood, MO 65473.

1.1.18.3. Contractor personnel working at installations other than FLW shall coordinate with the COR and local OPSEC Offices to obtain training applicable to that installation.

1.1.18.4. Contractor shall provide a list of personnel trained to the COR within five (5) business days of completion of training.

1.1.18.5. The OPSEC Plan and User Agreement will be available for Contractors to review at the Contracting Office located in Building 11400, Fort Leonard Wood, MO, from the hours of 0730 to 1600. The COR will ensure the Contractor is aware of the Installation’s OPSEC Plan and is in compliance with the Installation’s OPSEC Plan during contract performance.

1.1.19. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.1.20. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.1.20.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.1.20.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.1.21. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.1.22. Conflicts of Interests: Contractor management and service order operations personnel shall not be an employee of, nor have other potentially conflicting interests with the contractor or contractor’s business to which DPW service order work directives are issued for execution.

Installation and Government Information Technology (IT) System/Network Access

1.1.23. All Contractor and sub-contractor personnel requiring network access to Government information systems shall successfully complete DoD IA Awareness training available at https://ia.signal.army.mil/ prior to accessing systems and annually thereafter. Training certificates shall be provided to the COR immediately upon completion. Contractor employees will be registered in the Army Training Certification Tracking System (ATCTS) by the organization’s Information Assurance Officer prior to commencement of work and shall sign the acceptable use policy IAW AR 25-2, Para. 3-3.

The COR or KO will coordinate with the requiring activity Information Assurance Support Officer or ATCTS Folder Manager to input contractor information into the ATCTS and verify compliance.

1.1.24. Frequent Visitor Access Card. Contractor employees that do not require access to Government Information Technology (IT) systems/networks must obtain a Frequent Visitor Access Card (FVAC) to access the installation in accordance with DOD Reg 5200.2R. The employee will be required to submit personnel data (name, SSN, DOB, etc.) at which time a Military Police (MP) background check will be performed. If no adverse issues result from the background check, the employee will be provided the necessary paperwork to be issued a FVAC.

1.1.25. Common Access Card: All Contractor personnel that require access to Department Of Defense Information Technology (IT) systems/networks (GFEBS, LAN, etc.) are required to obtain a Common Access Card (CAC) in accordance with AR 25-1, AR 25-2, DOD Reg. 5200.2R, and as amended by Fort Leonard Wood (FLW) Regulations. For the employee requiring IT system access; a National Agency Check (NAC), an Army Knowledge Online (AKO) account, and an executed FLW IT Use Agreement will be required. Once the NAC has been completed, the employee will be issued the CAC, an AKO account, a FLW LAN account, and if required, a GFEBS account. If adverse issues result from the NAC background check, the Government reserves the right to not issue the CAC or allow access to systems; the Government also reserves the right to revoke the CAC and systems access as outlined in AR25-1, AR25-2 and DOD Reg. 5200.2R, and as amended by FLW Regulations.

1.1.26. Information Technology (IT) System/Network Access Security: All Contractor personnel shall comply with the Department of Defense, Department of Army, and FLW IT security regulations and requirements. No employee shall permit access to or use of their Common Access Card (CAC) or AKO, FLW LAN, or GFEBS accounts by any other Contractor employee or person.

Fire Prevention and Protection: The Contractor shall establish and implement a fire prevention and protection program in compliance with AR 420-1, FLW Regulation 420-2, and other FLW Fire Protection and Prevention Division requirements.

Occupational Safety and Health Plan: The Contractor shall establish and implement an occupational safety and health plan in compliance with AR 385-10, OSHA, and FLW Regulations, and other MSCoE Safety Office requirements. The Contractor shall comply with OSHA and other regulatory agency requirements for record keeping and reporting of all accidents resulting in death, trauma, occupational disease or environmental damage. The Contractor shall provide a verbal report to the Contracting Officer within four hours of occurrence and a written follow-up report within three (3) workdays of occurrence whenever an accident involving personal injury occurs.

2. DEFINITIONS AND ACRONYMS:

Definitions https://ia.signal.army.mil/

2.1.1. Acceptable Quality Level (AQL): Maximum percent defective (or maximum number of defects per hundred units) that can be considered as a satisfactory performance average. Government will accept the great majority of lots provided percent defective (or defects per 100 units) in these lots is no greater than designated value of AQL. However, Contractor shall not intentionally perform in a defective manner and shall re-perform any service found to be defective whenever possible. Only the Contracting Officer or his designated representative shall make decisions regarding re-performance of defective work.

2.1.2. Account Processing Code (APC): A locally developed four-position alphanumeric code that abbreviates accounting classification and relates to Army Management Structure (AMS) and other codes used in computer processing.

2.1.3. Addition-Expansion-Extension: A change to a real property that adds to its overall external dimension.

2.1.4. Alteration: A change to interior or exterior facility arrangements to improve its current purpose. This includes installed equipment made a part of existing facility. Additions, expansions and extensions are not alterations.

2.1.5. Betterments: Any portions of the accepted proposal which conform to and exceed the minimum requirements of the Performance Work Statement.

2.1.6. Construction: Erection, installation or assembly of a new facility; addition, expansion, extension, alteration, conversion, or replacement of an existing facility; or relocation of a facility from one location to another. Includes equipment installed and made a part of such facilities, and related site preparation, excavation, filling, and landscaping, or other land improvements.

2.1.7. Contract administrator: The official government representative delegated authority by the contracting officer to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.8. Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.9. Contracting officer: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: the only individual who can legally bind the government.

2.1.10. Contracting officer's representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.1.11. Defective service: A service output that does not meet the standard of performance associated with the performance work statement.

2.1.12. Facilities: All items of Real Property other than land.

2.1.13. Family Housing (FH): Housing provided for eligible personnel with dependents and for chaplains without family members.

2.1.14. Fiscal Year (FY): A period of 12 months beginning 1 October and ending 30 September of the following year. Fiscal year is designated by calendar year in which it ends.

2.1.15. General Fund Enterprise Business System (GFEBS): A multi-command, automated information and evaluation system which encompasses life-cycle management of real property resources from conception through design, construction, operation, maintenance and disposal.

2.1.16. Government-furnished property (GFP) or government property (GP): Property in the possession of, or directly acquired by, the government and subsequently made available to the contractor.

2.1.17. Housing Area: A group of dwelling units which form an identifiable entity or community, defined by geographic features, or year of construction or grade of occupant, or other logical separation. Included are streets, drainage ways, open recreational areas or unused land. A housing area also includes common use areas serving units and other real property.

2.1.18. Improved Grounds: Grounds on which intensive development and maintenance measures are performed.

2.1.19. Improvement: Alteration, conversions, modernizations, renewals, additions, expansions and extensions that are for the purpose of enhancing rather than repairing a facility or system associated with established housing facilities or areas.

2.1.20. Individual Job Order: DA Form 4283/4284; Directive for those minor maintenance, repair, and construction jobs for which detailed estimating of work hours and other resources is necessary.

2.1.21. Installed Equipment: Items of equipment or furnishings including materials for installing, which are required to make facility usable and are affixed as a permanent part of structure;

these items include but are not limited to plumbing fixtures and equipment, fixed fire protection systems, elevators and escalators, overhead-crane runways, lavatory counters, cabinets, fans, air conditioners, furnaces, and similar fixed equipment. Machine tools, production and research equipment, and their foundations are excluded.

2.1.22. Intra/Inter-service Support Agreement (ISSA): An agreement, used for coordinating and providing support to component units, activities and individuals located outside installation real property boundaries.

2.1.23. Key personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.24. Physical security: Actions that prevent the loss or damage of government property.

2.1.25. Planned Sampling: Based on some subjective rationale and sample size arbitrarily determined.

2.1.26. Property: Property, both real and personal. It includes facilities, material, special tooling, special test equipment, and agency-peculiar property.

2.1.27. Public Works: That activity which includes: All of general Real Property Maintenance Activity (RPMA) types of work and functions for functional categories of expenses described in Army

Management Structure (AMS) (AR 37-100-xx Series) as .J0000 (Operation of Utilities); .K0000 (Maintenance and Repair of Real Property); .L0000 (Minor Construction); .M0000 (other Engineering Support to include entomology and custodial).

2.1.28. Quality Assurance Surveillance Plan (QASP): An organized written document used by Government for quality assurance surveillance. Document contains sampling/evaluation guides, checklists and the performance requirements summary (PRS).

2.1.29. Quality assurance: The government procedures to verify that services being performed by the contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.30. Quality assurance specialist: An official government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the contracting officer in these areas.

2.1.31. Quality control: All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.32. Real Property (RP): Land and rights in land, ground improvements, utility distribution systems, and buildings and other structures. It does not include foundations and other work necessary for installing special tooling, special test equipment, or plant equipment.

2.1.33. Real Property Facility (RPF): A RPF is a separate and individual building, structure, utility system, or other real property improvement identifiable in the three-digit Category Codes (Cat Code) listed in AR 415-28. Examples are as follows:

2.1.33.1. Buildings: One enlisted personnel barrack (Cat Code 721) represents a single

RPF.

2.1.33.2. Utilities: A single (physically or geographically identifiable) water supply, treatment and storage facility (Cat Code 841) represents a single RPF. Items such as wells or water storage tanks may be considered as component parts of this RPF.

2.1.34. Real Property Inventory (RPI): (RPI) is defined as inventory of land, improvement to land, buildings, structures and items permanently affixed to land, building or structure.

2.1.35. Repair: Restoration of a RPF to such condition that it may effectively be used for its designated functional purpose. Repair may be overhaul, reprocessing, replacement of deteriorated component parts or materials or replacement of deteriorated equipment.

2.1.35.1. Repair includes correction of deficiencies in failed or failing components of existing facilities or systems to meet current Department of the Army standards and codes where such work, for reasons of economy, should be done concurrently with restoration of failed or failing components. Corrective work may involve incidental increases in quantities and/or capacities.

2.1.35.2. Replacement parts or materials which are more durable and provide longer life may be substituted for original parts and materials. Intent is to provide the most durable, energy efficient, low maintenance, cost effective items.

2.1.35.3. Repair may involve replacement of installed equipment should repair and reuse of existing equipment be determined by Government to be economically unfeasible or otherwise un-desirable.

2.1.35.4. Replacement of a complete RPF is construction, not repair.

2.1.36. Sampling Plan: A plan that indicates AQL, number of units from each lot that are to be inspected (sample size) and criteria for determining acceptability of the lots (acceptance and rejection numbers). This plan is used to develop sampling guide.

2.1.37. Self-Help: Performance of minor maintenance tasks by facilities occupants to maintain or improve living conditions and appearance of facilities.

2.1.38. Self-Help Program: Self-Help Program involves military personnel and unaccompanied enlisted personnel in accomplishing limited maintenance and repair work and minor improvements.

2.1.39. Service Order (SO): DA Form 4287. Directive for minor maintenance, repair and construction jobs for which work hours and other resources are such that detailed estimating and schedu-ling are not economically justified, if originally estimated to require no more than 32 labor hours to complete. More than one shop, craft, or trade may be required to complete a SO.

2.1.40. Service Order Desk Operation: For the purpose of this contract the operation of the Service Order Desk includes all processes specified herein whether accomplished on the Installation or off the Installation.

2.1.41. Standing Operating Orders (SOO’s): Standing Operating Orders are issued for plant operation, operator maintenance and recurring preventive maintenance services or other services where specific work and manpower requirements are relatively constant and predictable in advance.

2.1.42. Subcontractor: One that enters into a contract with a prime contractor. The government does not have privacy of contract with the subcontractor.

2.1.43. Unaccompanied Enlisted Quarters (UEQ): All quarters used to house bachelor enlisted personnel who would receive BAQ at the "without dependents" rate if not assigned Government quarters.

2.1.44. Unaccompanied Officers Quarters (UOQ): Buildings designated for occupancy by Officers in grades W01 through 02 and authorized comparable grade civilian employees not eligible for assignment to family housing, or visiting Officers and authorized civilian employees on official temporary duty (TDY), regardless of marital status.

2.1.45. Unaccompanied Personnel Housing (UPH): Housing provided for those unmarried, di-vorced, or legally separated officers and senior enlisted personnel permanently assigned to Fort Leonard Wood and those military and civilian personnel who are temporarily assigned to Fort…