EUSTIS-24-SC-001 - PWS v5.docx

PERFORMANCE WORK STATEMENT (PWS)

ENTERPRISE MULTIMEDIA CENTER (EMC)

JOINT BASE LANGLEY-EUSTIS, VIRGINIA

PART 1

GENERAL INFORMATION

1 GENERAL. This is a non-personal services contract to provide support for the Enterprise Multimedia Center (EMC), Fort Eustis. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services. The Contractor shall provide non-personal services necessary to perform various mission-funded and specific baseline Visual Information (VI) services, Visual Information Ordering Site (VIOS) management, and Department of the Army (DA) photography to the United States Army and various Department of Defense (DoD) agencies. The Contractor shall perform to the standards identified in this contract.

1.2 Background. The EMC is located at Joint Base Langley-Fort Eustis (JBLE) and its reporting chain is the Army Support Activity (ASA), Installation Management Command Directorate-Training (IMCOM Directorate-Training (ID–T)). The EMC is responsible for providing various mission-funded and specific baseline VI services to the United States Army and various DoD agencies.

1.3 Objectives. The EMC operates in a variety of VI technology environments to support U.S. Army and DoD agency mission objectives. The purpose of this contract is for the EMC to provide Army Information Technology Portfolio (AITP) baseline and various mission-funded services to the United States Army and various DoD agencies.

1.4 Scope. Types of services provided by the EMC.

1.4.1 Baseline Visual Information Services. Baseline Visual Information services include management and operation of the Visual Information Ordering Site (VIOS) and DA official photography, including Head and Shoulder photos and command photos. These tasks shall be performed in accordance with (IAW) the current approved and published Army regulations and HQDA CIO/G6 AITP task list of multimedia services.

1.4.2 Mission-Funded VI Services. Mission-funded VI services include VI multimedia production, TV/video production and editing; VI broadcast support; graphics art services and animation/3D motion graphics; event photography; audiovisual (AV) multimedia presentation support and AV equipment support; non-linear interactive multimedia content development and digital signage; custom fabrication and installation; and large format printing services.

1.5 Period of Performance. The period of performance (PoP) for this contract shall consist of a ten (10) day phase-in/transition period followed by an eleven (11) month, twenty (20) day Base Year, and four (4) twelve (12)-month Option Years.

1.5.1 Phase-In / Transition Period. A phase-in / transition period shall be provided to the incoming contractor to ensure a smooth transition of the contracted operations. Phase-in is for a period of ten (10) business days, which commences on the performance start date as stated in the contract period of performance and continues for the first ten (10) business days of the Period of Performance. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operations and begin performance IAW the terms and conditions of the contract. During the transition, the Contractor shall, at a minimum:

a. Recruit, hire, and/or retain necessary personnel.

b. Initiate all required certifications and clearances, including personnel security clearances.

c. Accomplish any training required by or necessary to support the functions listed in the Performance Work Statement (PWS).

d. Develop and submit any required deliverables.

e. Attend post-award meetings as required.

1.5.2 Phase-Out Period. Thirty (30) days prior to the completion of this contract, an observation period shall occur at which time key personnel of the incoming Contractor work force may observe operations and performance methods of the incumbent contract. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure the continuity of services. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the Contractor shall be responsible for the following issues: employee notification; turnover of works-in-progress; inventories; Government property accountability; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period.

1.6 Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

1.6.1 Quality Control Plan. The Contractor shall develop, implement, and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement a standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting, and documenting inspections; identifying and correcting discrepancies and non-conformances, whether discovered by the Contractor or the Government; procedures for identifying and correcting the root cause of discrepancies and non-conformances to prevent reoccurrence; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The Contractor shall deliver its QCP to the Contracting Officer (KO) and Contracting Officer's Representative (COR) by electronic mail (email) within thirty (30) days after contract award and within five (5) business/working days of making proposed changes to its QCP. The COR shall review the initial QCP and notify the Contractor if issues are identified. The Contractor shall revise the QCP to resolve issues identified. The Contractor shall receive the COR’s acceptance of the proposed changes, in writing, prior to implementing the revised QCP. The Contractor shall provide to the Government quality control documentation generated as part of its Quality Control System under this contract upon request by the COR.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Contractor Performance Expectation. Contractor performance expectations will be monitored throughout the period of performance under the contract. Performance expectations will be monitored using the following criteria:

a. Work planning and organization, setting priorities, and coordinating work efforts with serviced programs and other employees

b. Available during the required hours

c. Presents a professional demeanor, appearance, and manner

d. Handles heavy workload by setting priorities effectively

e. Uses initiative in resolving problems

f. Wears Contractor ID badge at all times

g. Reports all labor hours in VIOS

h. Provides monthly VIOS hours report to COR.

1.6.4 Monthly Meetings. The Project Manager or the Production Manager/On-site Representative (PM/OSR) shall meet with the COR monthly. Additional meetings shall be held as often as necessary. A mutual effort shall be made by the Contractor and COR to resolve performance problems. The Contractor shall submit a written statement to the KO within twenty-four (24) hours (one (1) business day) of any issues the Contractor and COR have been unable to resolve.

1.7 Recognized Holidays. When a Federal holiday falls on a Saturday, the preceding Friday shall be considered the holiday. When a Federal holiday falls on a Sunday, the succeeding Monday shall be considered the holiday. Routine work shall not be performed on approved Federal holidays. The following shall be observed as Federal holidays.

1.8 Hours of Operations. The Enterprise Multimedia Center’s normal hours of operation are 0700 to 1700, Monday through Friday (excluding recognized Federal holidays). Certain projects may require the contractor to perform duties outside the normal hours of operation, including evenings and weekends.

1.8.1 Response Time. The PM/OSR, or alternate, shall return all calls from the COR within thirty (30) minutes during normal working hours 0700 – 1700.

1.8.2 Installation Closure. The Contractor shall report for duty unless otherwise notified by the COR.

1.9 Place of Performance. The work to be performed under this contract shall be performed at the EMC located on Joint Base Langley-Eustis, VA, and other various CONUS locations to include, but not limited to, Fort Adam-Gregg, VA.

1.10 Type of Contract. The Government intends to award one Firm Fixed Price Single Award IDIQ Contract.

1.11 Security Requirements. Contractor personnel performing work under this contract are required to initiate an application for Secret clearance within one (1) week of contract performance start date or employment start date and shall obtain interim Secret or Secret clearances no later than six (6) months from the date of application. The Contractor shall initiate the process to obtain Secret Clearance for employees and must ensure a clearance is secured within 6 months. In special circumstances, the Contractor may request extending the 6 month period allotted for gaining Secret Clearance. All extensions shall be submitted in writing to the COR and approved by the COR and KO. Contractor personnel shall maintain the level of security required for the life of the contract or length of employment under the contract. The security requirements are IAW the attached DD Form 254, Contract Security Classification Specification. Contractors shall ensure an owning relationship is established in Defense Information Systems for Security (DISS) for each individual performing duty in support of this contract. The Contractor shall initiate all background check procedures and provide monthly updates to the COR regarding the Clearance status of all contract employees. Visit requests shall be sent to the COR.

1.11.1 Access and General Protection / Security Policy and Procedures. Contractor and all associated Subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements in accordance with Federal Acquisition Regulation (FAR) Clause 52.204–9, Personal Identity Verification of Contractor Personnel, as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.11.2 Common Access Card. The Government will submit background investigations for positions that require Common Access Card (CAC) and/or Information Technology (IT) access only. Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive (AD) 2014–05, Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks onsite or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD Federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.11.3 Installation Access for Non-CAC Holders. For Contractor personnel that do not require CAC, but require access to a DoD facility or installation, the Contractor and all associated Subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC–III) and Terrorist Screening Database (TSDB) (AD 2014–05; Army Regulation (AR) 190–13, The Army Physical Security Program); applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative); or at OCONUS locations in accordance with Defense Federal Acquisition Regulation (DFAR) and Procedures, Guidance, and Information (PGI) 225.370, Contracts Requiring Performance or Delivery in a Foreign Country; FAR 52.222–50, Combatting Trafficking in Persons; and status of forces agreements and other theater regulations. Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted IAW AR 25–2, Information Assurance; and Homeland Security Presidential Directive (HSPD)–12, Policy for a Common Identification Standard for Federal Employees and Contractors. Installation Security Office will submit all background investigations on prospective Contractors requiring CAC and/or network access; 733d Security Forces Squadron will conduct background checks on all personnel requiring installation access.

1.11.4 Security Clearances. Contractor personnel that have their clearance suspended, denied, revoked, or interim eligibility declined and, therefore, cannot be granted a waiver from the Designated Approving Authority (DAA) will be determined as unacceptable for fulfilling the requirements of this contract.

1.11.5 Access to Classified Material and Communications Security. Contract personnel shall only be allowed access to classified information and key material (KEYMAT) when they possess the appropriate security clearance for the information and access required as part of the performance of their duties. Contractor personnel are required to have an Interim Secret or Secret security clearance no later than six (6) months from contract performance start date/employment start date unless an exception has been requested and approved in writing by the COR. Cleared Contractor personnel may require access to SIPRNET or other classified systems in support of this work effort IAW the DD Form 254. Access to classified systems will only be at specified Government work locations and will be sponsored by the COR. If security clearance processing is going to take Contractor longer than six (6) months, the Contractor will request an extension from the COR for personnel not meeting the security clearance requirement within the six (6) months of start date.

1.11.6 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.11.7 Security Briefings. All Contractor personnel are required to attend security briefings and training as scheduled by the Army Support Activity, Fort Eustis, or as coordinated by the local Security Manager at other locations. Contractor personnel may attend other briefings and training open to Contractors as their workload permits. Contractor personnel shall also read and sign the Acceptable Use Policy (AUP) which governs the use of Government computers and equipment. The COR will notify the Contractor personnel at least one (1) day in advance of briefings.

1.11.8 Search and Seizure. All Contractor personnel and property shall be subject to search and seizure upon entering, while on, and when leaving the confines of Fort Eustis and any other Government installation in the performance of their duties IAW AR 190–22, Searches, Seizures, and Disposition of Property.

1.11.9 Facility Access. The Contractor shall notify the COR by phone of any unannounced inspection visit by an agent or agents of any regulatory agency other than Occupational, Safety, and Health Administration (OSHA). The Contractor shall submit a written report by close of business the next working day following completion of the inspection or visit, to include the name(s), identification number(s), agency(-ies) or the inspector(s), and the reason for the visit. The Contractor shall include a copy of all reports received.

1.12 Smoking Policy. The Contractor shall comply with DoD Directive (DoDD) 1010.10, Health Promotion and Disease/Injury Prevention, and AR 600–63, Army Health Promotion, for controlling smoking in Government buildings and facilities. Smoking is permitted only in designated areas.

1.13 Safety Equipment. The Contractor shall provide and ensure the use of employee’s safety equipment and personal protective equipment (PPE) and devices necessary to protect the individual. All safety equipment used, such as safety boots, respirators, hardhats, safety glasses, goggles, and ear protectors, shall be IAW OSHA standards. The Contractor shall provide prescription safety glasses if needed by employees. All work shall be conducted in a safe manner and in compliance with Federal, OSHA, Environmental Protection Agency (EPA), State, and the Installation Safety Office requirements. If the Contractor fails or refuses to promptly comply with safety requirements, the KO will issue an order stopping all or part of the work until satisfactory corrective action has been taken.

1.13.1 Safety Plan and Program. The Contractor shall develop a Safety Plan that delineates processes and procedures the Contractor shall use to prevent accidents and preserve the life and safety of Contractor and Government personnel. The Contractor shall implement a Safety Program based on its Safety Plan to be implemented on contract start date. The Safety Program shall be implemented for the purpose of preventing accidents and preserving the life and health of Contractor personnel and Government personnel involved in performance of the contract. The Contractor’s Safety Program shall fully comply with provisions of AR 385–10, The Army Safety Program, and all other applicable Army, Federal installation, and OSHA regulations and directives. In cases where standards conflict in directives, the stricter requirement shall apply. The Contractor shall designate personnel responsible for the administration of safety and OSHA programs. The Contractor shall submit the plan to the COR/KO for approval ten (10) calendar days after contract award. The Contractor shall update the plan as changes occur and shall submit a copy of the proposed plan to the KO for approval not later than thirty (30) calendar days prior to proposed effective date of updated plan.

1.13.2 Safety Procedures. The Contractor shall develop procedures and practices that minimize accident risks. Any Contractor internal safety directives or standard operating procedures (SOP) shall be submitted to the COR within ten (10) business days after contract award, and within two (2) business days when directives or operating procedures are implemented or changed during the contract period of performance.

1.13.3 Safety Training. The Contractor shall provide and document initial and refresher instructions to enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions. Initial training shall include instructions in safe practices; proper use, care, and maintenance of tools and equipment; accident reports and individual responsibility for accident prevention; and known hazards in work areas. The Contractor shall complete initial training within thirty (30) calendar days after contract start date and shall maintain a file of Contractor employees, by name, who have attended the training. The Contractor shall conduct refresher training as required, or at a minimum annually, with notification to the COR within ten (10) calendar days after completion. The Contractor shall develop procedures to ensure employees are trained prior to work assignment. The Contractor shall conduct quarterly safety training for Contractor employees working in all applicable functional areas. The training shall include, but not be limited to, the following topics as applicable: vehicle operations; driver safety; packing and shipping; hazardous materials (HAZMAT) storage, shipping, and handling; respiratory protection; hazard communication (HAZCOM); lock out/tag out; and utilization of PPE.

1.13.4 Occupational Health Services. The Contractor shall require employees exposed to hazardous chemicals and materials to receive a physical examination annually. The Contractor shall require employee medical examinations and evaluation services, including initial employment physicals. The Contractor shall provide PPE as needed and train employees on the proper wear and fit of each item.

1.13.5 Safety Equipment Use. The Contractor shall provide employees safety equipment, to include PPE and safety devices necessary to protect the individual from workplace hazards. All safety equipment shall be in accordance with OSHA standards. The Contractor shall ensure all employees always comply with the proper use of safety equipment.

1.13.6 Shop Safety. The Contractor shall ensure that workers observe installation and shop safety precautions.

1.14 Key Control. The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. Keys issued to the Contractor by the Government shall not be duplicated. The Contractor shall develop procedures covering key control, which shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR. Key control shall be administered IAW the following Government publications:

a. AR 380–5

b. AR 190–51

c. Site-specific SOPs.

1.14.1 Lost Keys. In the event keys, other than master keys, are lost or duplicated the Contractor shall, upon direction of the COR, re-key or replace the affected lock or locks. However, the Government, as its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of replacement or re-keying of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due to the Contractor.

1.14.2 Prohibited Use. The Contractor shall prohibit the use of Government-issued keys by any persons other than Contractor employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas or personnel authorized entrance by the COR.

1.14.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.15 Housekeeping. The Contractor shall be responsible to keep their workspace(s) and common areas, such as the lobby and kitchen/lunchroom, clean. The Contractor shall be responsible to keep outside areas, such as the courtyard and exterior storage areas, clean and free of debris. The Contractor shall conduct daily housekeeping prior to securing.

1.16 Automated Information Systems. Contractor shall use only Government-provided Automated Information Systems (AIS) when on Government networks. Government AIS configurations shall conform to AR 25–2, Information Assurance, and all other appropriate DoD, DA, and IMCOM regulations.

1.16.1 Connection of a Contractor-Owned or Personally Owned Computer. Connection of a Contractor-owned or personally owned computer to a Government network or computer is specifically prohibited. Examples of such devices include, but are not limited to, personal digital assistants (PDAs), thumb drives, universal serial bus (USB) hard drives, cameras, tablets, iPads, and iPods.

1.16.2 Non-Governmental Software. Use of any software not owned by the Government is specifically prohibited on any Government-owned AIS. Software not permitted on Government information systems (IS) includes, but is not limited to, Contractor-owned software, personally owned software, shareware, freeware, and public domain software.

1.16.3 Special Qualifications. The Contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level II and Level III professional certification training requirements throughout the duration of this contract.

1.16.4 Utilizing Electronic Mail. When Contractors email messages to Government personnel while performing on this contract, the Contractor’s email signature block shall include the company name along with the employee’s name. The display name in the address book shall include the person’s name, “CTR”, and company name. The Contractor may only use official company or Government email in the conduct of official business; the use of personal email for official business is prohibited.

1.16.5 References / Technical Documentation. The Government possesses the references/technical documents being utilized and or maintained for performance under the contract. The references and documents will be available to the Contractor.

1.16.6 Data Rights. Data rights are controlled by DFAR Clause 252.227–7015, Technical Data–Commercial Items, and will be included in the contract.

1.17 Training. The Contractor shall maintain records of training qualifications, certifications, and licenses. The Contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract.

1.17.1 Initial Training. The Contractor shall provide personnel who possess the minimally required training in their specific fields as outlined in this PWS.

1.17.2 Mandatory / Annual Training. Contractor personnel shall complete all U.S. Army and U.S. Air Force specific mandatory/annual training as required by the Government. The PM shall coordinate training and report training completion to the COR as required.

1.17.3 Level I Anti-Terrorism Awareness Training. All Contractor employees, to include Subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level I Anti-Terrorism (AT) Awareness Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR or to the KO, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and Subcontractor personnel. Level I AT Awareness Training is available online.

1.17.4 Iwatch Training. The Contractor and all associated Subcontractors shall brief all employees on the local Iwatch program (training standards provided by the requiring activity Authority to Operate (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within fifteen (15) calendar days of new employees commencing performance with the results reported COR thirty (30) calendar days after contract award.

1.17.5 Army Training Certification Tracking System. Army Training Certification Tracking System (ATCTS) registration for Contractor employees who require access to Government information systems. All Contractor employees with access to a Government information system must be registered in the ATCTS at commencement of services and must successfully complete the DoD Information Assurance Awareness Training prior to access to the IS and then annually thereafter.

1.17.6 Army Operations Security Level I Training. Per AR 530–1, Operations Security (OPSEC), the Contractor employees must complete Army Operations Security Level I Training. New employees must be trained within thirty (30) calendar days of reporting for duty and annually thereafter. Additionally, the Contractor shall provide OPSEC Level II-certified employees who are authorized to release content to the public across all social media platforms.

1.17.7 Information Assurance / Information Technology Training. All Contractor employees and associated Subcontractor employees must complete the DoD Information Assurance (IA)/Information Technology (IT) training before issuance of network access and annually thereafter.

1.17.7.1 IA/IT Level I. All Contractor employees supporting IA/IT Level I functions shall obtain IA/IT certification within thirty (30) days of contract award as stipulated in DoDD 8570.01–M, Information Assurance Workforce Improvement Program.

1.17.7.2 IA/IT Level II and Level III. All Contractor employees working IA/IT Level II and Level III functions must comply with DoD and Army training requirements in accordance with DoD 8570.01, Certification Requirements; DoD 8570.01–M; and AR 25–2, Information Assurance, within six (6) months of appointment to IA/IT functions.

1.17.8 Threat Awareness Reporting Program Training. Per AR 381–12, Threat Awareness and Reporting Program (TARP), all Contractor employees must receive annual TARP training by a counterintelligence agent or other qualified trainer. This training shall be completed within thirty (30) calendar days of contract award.

1.17.9 New Equipment Training. The Government will fund new equipment training; however, subsequent costs associated with maintaining proficiency on new systems and software past the initial training requirement shall be funded by the Contractor.

1.18 Contracting Officer’s Representative. The Contracting Officer’s Representative (COR) will be identified by an appointment letter. The letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor’s performance and notify both the KO and Contractor of any deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.19 Post-Award Conference / Periodic Progress Meetings. The Contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5, Post-Award Orientation. The KO, COR, and other Government personnel, as appropriate, shall meet periodically with the Contractor to review the Contractor’s performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.20 Personnel. The Contractor shall provide qualified personnel to accomplish all work and services required by this contract within specified timeframes. Contractor employees shall be trained, qualified, certified, or licensed as required in this contract. The Government shall not provide initial skills training to Contractor employees. The Contractor shall provide employees who have expertise in current industry Visual Information methodologies, practices, techniques, skills, and artistic design capabilities.

1.20.1 Technical Requirements. All employees shall possess basic computer skills and be able to perform, but not limited to, the following tasks: operate a computer, use email daily, record time and materials in VIOS, conduct online research, utilize all Army Microsoft 365 applications, , create and process travel expense reports, and conduct mandatory/annual online training as required.

1.20.2 Innovation. The Requiring Activity expects all employees to exhibit imagination and originality in the field of work such as TV/Video production, Photography, Information Management and Web Development, Graphics, Large-Format Print Production, Audio visual Presentation Services, and Fabrication.

1.21 Key Personnel. The following personnel are considered key personnel by the Government. In the event a Key Personnel position becomes vacant during the period of performance, the contractor shall fill the vacated position within 45 calendar days from the final work day of the outgoing employee, unless the KO or COR grants, in writing, a longer period to fill the vacancy. Replacement employees must possess qualifications as required under this PWS for the position being filled. Prior to the final offer of employment to the replacement candidate, the contractor shall present to the KO and the COR the resume of the candidate proposed to fill a Key Personnel position. The KO or the COR shall notify the Contractor of the acceptability or rejection of the replacement candidate within 2 business days of receipt of the resume. The Government reserves the right to reject a replacement candidate whose qualifications do not meet the requirements of the PWS. If the Contractor fails to fill a vacant Key Personnel position with a qualified replacement within 45 calendar days or the timeframe established in an approved extension, the Government will issue a Non-Conformance Report (NCR). Additionally, if a vacant Key Personnel position is not filled with a qualified candidate within 45 calendar days or the timeframe established in an approved extension, there shall be a pro-rata deduction for vacant Key Personnel position(s) equal to the following: fully-burdened labor rate for the vacant position multiplied by the number of work days the position is vacant. The Contractor shall not charge the Government for any Key Personnel positions vacant for more than 45 calendar days or the timeframe established in an approved extension.

1.21.1 Project Manager. The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The Project Manager must possess a master’s degree in his or her related area of expertise, knowledgeable of providing a full range of multimedia product and services to the customer, and have a minimum of six (6) years of financial and/or program management experience. The Project Manager shall be the contract point of contact for the Government and have the authority to act or make decisions for the Contractor. The Project Manager is not required to work on site and may work from the Contractor’s office. The Project Manager or alternate shall be available between 0700 – 1530, Monday through Friday, except Federal holidays or when the Government facility is closed.

1.21.2 Production Manager/Onsite Representative. The Contractor shall provide a Production Manager/Onsite Representative (PM/OSR) to act with full authority for the Contractor during normal working hours. The PM/OSR shall possess a Bachelor’s Degree in a multimedia or an information technology related field. The PM/OSR shall have experience running an organization of similar size, scope, and complexity as the EMC. This individual shall be responsible for the supervision, overall administration, and coordination of workflow, priorities of work, and required services. The PM/OSR shall be the point of contact for all services, including all details that require approval from the COR/KO. The PM/OSR shall keep the COR informed and updated on all services. One person shall be designated by the PM/OSR to act as the Alternate PM/OSR to serve in the absence of the PM/OSR. This position requires a Secret clearance. Other specific tasks for this position are outlined in PWS paragraph 5.12.5.1.

1.21.3 Senior Video Producer/Director/Writer. See specific tasks for this position in PWS paragraph 5.3.16.1.

1.21.4 Video Engineer. See specific tasks for this position outlined in PWS paragraph 5.5.3.1.

1.21.5 Graphics Art Director. See specific tasks for this position outlined in PWS paragraph 5.6.3.1.

1.21.6 General Animation/3D Graphic Designer. See specific tasks for this position outlined in PWS paragraph 5.7.3.1.

1.21.7 VIOS System Manager. See specific tasks for this position in PWS paragraph 5.11.4.1.

1.21.8 VIOS System Assistant. See specific tasks for this position in PWS paragraph 5.11.4.2.

1.22 Other Personnel. In accordance with AR 25–2, the Contractor shall provide the names of the employees that meet or exceed the requirements of the PWS and are legal residents of the United States during the phase-in period. All tasks set forth in the PWS are the responsibility of the Contractor, except where the PWS indicates specific tasks shall be performed by the Government. Many tasks reference Government directives or regulations pertaining to the DoD, DA, Joint Base Langley-Eustis (JBLE) and other directives, regulations, manuals, pamphlets, instructions, and other guidance. The Contractor shall use such references to provide direction or guidance as appropriate in the performance of the required duties identified in specific tasks in the PWS as if references had been written toward performance by Contractor personnel. Non-key vacant positions must be filled within 45 days unless a longer period is requested and approved by the COR.

1.22.1 Offsite Personnel. The Contractor shall provide personnel to fill key positions as required at offsite locations. Offsite locations are defined as any CONUS location not located on JBLE, VA. Offsite personnel will answer and report directly to the Contractor PM/OSR via various communication methods, to include email, telephone, cell phone, and video teleconferencing (VTC).

1.22.2 Telecommute Personnel. The Contractor shall perform responsibilities via telecommuting as required and approved by the Government. Telecommute personnel will answer and report directly to the Contractor PM/OSR.

1.23 Supervision of Contractor Employees. The management of the Contractor personnel shall be the responsibility of the Contractor.

1.23.1 Conduct of Personnel. The Contractor shall be responsible for the performance and conduct of Contractor/Subcontractor employees at all times. Personnel employed by the Contractor in performance of this contract, or any representative of the Contractor entering the installation, shall abide by security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary.

1.23.2 Resignation / Termination. Upon resignation or termination, Contractor personnel shall immediately turn in any Government CAC, keys, and Government-furnished equipment. Contractor personnel shall also be subject to removal and dismissal from the Government installation immediately upon termination of employment under the contract. The KO may require the Contractor to remove any employee working under this contract for reason of misconduct or security, to include use of alcohol or drugs in the workplace. Removal of employees does not relieve the Contractor from continued performance of the tasks herein. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interests of the Government. Contractor personnel that give required notice to the Contractor prior to leaving a position must immediately turn in any Government Common Access Cards, vehicle passes, and any keys provided by the Government.

1.23.3 Personnel Appearance. Contractor personnel shall wear business casual attire when meeting VIP customers and high-ranking officials. Business casual attire includes dress trousers or khaki pants, button-down, polo shirts or shirts with tie, blouses, dresses, skirts, dress slacks or pants with proper footwear. Business attire does not include denim.

1.23.3.1 Authorized Apparel. Contractor personnel shall be authorized to wear casual and work appropriate attire when not meeting with customers. Casual attire includes trousers and pants without holes, collared shirts, blouses, dresses, skirts, and proper footwear. Non-collared shirts and denim/shorts are acceptable attire when working in Fabrication, TV/Video, AV, and Print Center environments where business attire is not appropriate for work conditions or in the conduct of field work in extreme weather or otherwise unfavorable conditions.

1.23.3.2 Unauthorized Apparel. Contractor personnel shall not wear inappropriate clothing with slogans, drawings, or language which could be construed as lewd, obscene, profane, or sexually suggestive, or which advocates or glorifies use of illegal drugs, extremist groups, or other unlawful conduct. Contractor personnel shall not wear clothing to include undergarment T-shirts or T-shirts and casual shirts with inappropriate or offensive wording; tank tops, backless tops, or muscle shirts; sweatpants; flip flops or thong sandals; and jeans with holes, frays, or patches.

1.24 Government-Owned/-Leased Vehicles. Contractor personnel operating Government-owned/-leased motor vehicles on and off the installation shall have a valid State operator’s license for the category of the vehicle being operated. Contractor vehicle operators shall also comply with the applicable vehicle operation directives and State laws regarding motor vehicle use on and off the Government installation. Contractors shall assist the Government in the daily administration of the vehicle use program, the annual vehicle management validation, and ensure all regulatory policies and forms are completed as required.

1.24.1 Drivers Licenses. Employees must have a valid State driver’s license. All Contractor personally owned vehicles shall have valid auto insurance and valid State inspection and registration. The Contractor and its employees shall comply with the site requirements and regulations established by the 733d Security Force Squadron. All Contractor/Subcontractor personnel shall return visitor passes/DBIDS cards to the Vehicle Registration Section of the 733d Security Force Squadron immediately upon the conclusion of business authorized on the installation.

1.24.2 Accident Reporting. The Contractor shall comply with AR 385–10, The Army Safety Program, for recordkeeping and reporting of all accidents resulting in death, trauma, occupational disease, or environmental insult such as oil spills, toxic fumes, asbestos, etc. The Contractor shall provide a verbal report followed by a written report to the COR within four (4) hours of occurrence when an accident involving Contractor personnel occurs. Contractor will fill out and submit to the COR all applicable accident report forms as required by DoD, Army, Air Force, and JBLE policies and regulations.

1.25 Information Dissemination. The Contractor shall not release any news (including photographs and films, public announcements, or denial or confirmation of same) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the KO. The Contractor shall not release information pertaining to the performance of this contract to any third party without prior written approval of the KO.

1.26 Environmental Laws and Regulations. The Contractor shall comply with all Federal, State, and local laws, regulations, and standards regarding environmental pollution, including the JBLE, Fort Eustis Spill Prevention Control and Countermeasures (SPCC) Plan and Installation Spill Contingency Plan prepared June 2010. All environmental protection matters shall be coordinated through the KO with the installation Environmental Engineer located in Building 1407, telephone 757–878–2590.

1.26.1 Conservation. The Contractor shall comply with all requests for conservation of utilities as deemed necessary. Examples of such requests include conserving water during droughts and conserving electricity as requested by utility providers. In the event these requests inhibit the Contractor’s ability to meet any other requirement, the Contractor shall immediately notify the COR for direction.

1.26.2 Compliance. The Contractor shall be knowledgeable of and comply with all applicable Federal, State, and local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this PWS, the Contractor is required to comply as such laws come into effect. The Contractor shall be responsible for all violations of Federal, State, and local laws, post regulations, and requirements regarding environmental protection.

1.27 Contingency Planning and Support of Contingency Mission. The Contractor shall provide a contingency plan that clearly outlines the Contractor’s plan to support contingency and mission operations as outlined in the below subparagraphs. This plan is to be delivered to the COR/KO within thirty (30) days of contract award. The Contractor’s contingency plan shall be incorporated into the resulting contract. Any changes to the Contractor’s plan following contract award shall be approved in writing by the KO prior to implementation. The Contractor shall continue normal work and expand their performance for contingencies such as:

a. A natural disaster that shall impact on either the Government or the Contractor’s ability to perform

b. Changes to threat condition levels (i.e. civil disturbances, riots, mass demonstrations, etc.)

c. Labor strikes which impact on the Government or Contractor’s ability to perform.

d. When the Contractor experiences or anticipates a personnel absence greater than 2 weeks, they must provide a qualified temporary replacement even if the employee is expected to return to work.

e. Staffing issues caused by labor shortages.

1.28 Contractor Identification. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall provide each employee a company ID badge on the contract start date or on employment start date. The ID badge shall be made of nonmetallic material. The badge shall be displayed above the waist, easily readable, and include employee’s name, Contractor’s name, functional area of assignment, and color photograph.

1.29 Contractor Travel. The Contractor will be required to travel CONUS or outside the Continental United States (OCONUS) (Hawaii and Alaska) to perform contract requirements during the performance of this contract. In addition, the Contractor may be required to travel to offsite training locations in support of this PWS. The Contractor shall notify the COR of specific travel requirement information at least ten (10) days prior to a scheduled trip. The Contractor shall not travel without the COR’s prior approval. The COR may change a scheduled trip by giving two (2) days written notice (including email) provided the Contractor has incurred no costs. Travel will be reimbursed IAW the applicable travel regulation and FAR 31.205–46, Travel Costs, Paragraph (a) (2), and the limitation of funds specified in this contract.

1.30 Other…