20170406_Draft_PWS_EMC.docx

PERFORMANCE WORK STATEMENT (PWS)

Enterprise Multimedia Center (EMC) Joint Base Langley-Eustis, Virginia

PART 1

GENERAL INFORMATION

General: This is a non-personnel services contract to provide support for Enterprise Multimedia Center (EMC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government

1.1 Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform various mission and baseline Visual Information Services to Fort Eustis units and organizations as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The Enterprise Multimedia Center (EMC) located at Joint Base Langley-Fort Eustis and its reporting chain is the Army Support Activity (ASA), Installation Management Command Directorate-Training (IMCOM Directorate-Training). The EMC is responsible for providing various mission and baseline Visual Information Services to Fort Eustis units and organizations. The EMC is further tasked with providing mission services within the Continental United States (CONUS) on a reimbursable basis to the Army and other Department of Defense (DOD) agencies. This contract shall allow the EMC to meet these obligations by providing support services on an incremental basis. The list of equipment, tools, and applicable software utilized to meet these requirements is provided in Attachment B.

1.3. Objectives: The EMC operates in a variety of Visual Information (VI) technology environments to support U.S. Army and DOD agency mission objectives. The purpose of this contract is for the EMC to provide Command, Control, Communications, Computers, and Information Management (C4IM) baseline and various mission services to the garrison and tenant units of Fort Eustis, Fort Lee, Fort Belvoir and other CONUS based DOD and government agencies.

1.4. Scope: Baseline and mission visual information Services includes Visual Information Multimedia Production, Visual Information Broadcast, Graphic Art Services, Photography, Audio/Video Multimedia Equipment Support, Non-Linear Interactive Multimedia Content development, Digital Signage, Animation/3D Motion Graphics, Video Editing, Fabrication and Installation, and large format Printing Services. The contractor shall accomplish all tasks to the satisfaction of the government.

1.5 Period of Performance: The period of performance for this contract shall consist of a 30-day phase-in period, one (1) 12-month Base Year and four (4) 12-month option years. The Period of Performance reads as follows:

Phase-In: 23 Aug 2017– 23 Sep 2017 Base Year: 24 Sep 2017 – 23 Sep 2018 Option Year I: 24 Sep 2018 – 23 Sep 2019 Option Year II: 24 Sep 2019 – 23 Sep 2020 Option Year III: 24 Sep 2020 – 23 Sep 2021 Option Year IV: 24 Sep 2021 – 23 Sep 2022

1.5.1 Phase-In/Transition Period. The phase-in/transition period shall commence on the performance start date noted above. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. During the phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation and begin performance in accordance with the terms and conditions of this contract. During the transition, the contractor shall, at a minimum:

· Recruit and hire necessary personnel;

· Obtain all required certifications and clearances, including personnel security clearances;

· Participate in joint inventories and sign for Government-furnished property (GFP) at each location, as it is phased in;

· Accomplish any training required by or necessary to support the functions listed in the performance work statement;

· Develop and submit any required deliverables; and,

· Attend post-award meetings as required.

1.5.2 Phase-Out Period. Thirty (30) days prior to the completion of this contract, an observation period shall occur at which time key personnel of the incoming contractor work force may observe operations and performance methods of the incumbent contract. This will allow for orderly turn-over of facilities, equipment, and records, and will help to ensure the continuity of services. The contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding contractor. The contractor shall fully cooperate with the succeeding contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the contractor shall be responsible for the following issues: employee notification; turnover of work-in-progress; inventories; Government property; removal of contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance will be maintained during the entire period.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

1.6.1.1 Quality Control Plan: The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement a standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documenting inspections; identifying and correcting discrepancies and non-conformances whether discovered by the contractor or the Government; procedures identifying and correcting the root cause of discrepancies and non-conformances to prevent their reoccurrence; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall deliver its QCP to the Contracting Officer and Contracting Officer Representative, by electronic mail (email), within 30 days after contract award, and within 5 business/working days of making proposed changes to its QCP. The contractor is required to receive the Contracting Officer’s acceptance of the proposed changes, in writing, prior to implementing the revised QCP. The contractor shall provide to the Government quality control documentation generated as part of its quality control system under this contract upon request by the Contracting Officer or Contracting Officer Representative.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2.1. Contractor Performance Evaluation: Contractor performance shall be monitored throughout the period of performance under the contract. The contractor shall be given an opportunity to respond to contractor performance evaluations. Performance shall be monitored using the following criteria:

● Independent action is exercised in day-to-day work planning and organization, setting priorities, and coordinating work efforts with serviced programs and other employees.

● Arrives on time, prepared for work.

● Present a professional demeanor, appearance, and manner.

● Handles heavy workload by setting priorities effectively.

● Uses initiative in resolving problems.

● Wear Contractor ID Badge at all times.

● Report all labor hours in VIOS.

1.6.2.2. Deductions to include but not limited to the following shall be assessed against the Contractor for failure to meet the performance specifications of this PWS:

● Extensive, unexcused tardiness and/or absenteeism.

● Failure to meet timeframes established for the assignment of work.

● Wear Contractor ID Badge at all times.

● Report all labor hours in VIOS.

● Customer complaints for failure to provide timely or effective service.

1.6.2.3. The Program Manager or the On-site Representative shall meet with the Contracting Officer's Representative monthly or as needed. Meetings shall be held as often as necessary. A mutual effort shall be made by the Contractor and Contracting Office Representative to resolve performance problems. Should the Contractor not concur, the Contractor shall submit a written statement to the Contracting Officer, within 24 hours, of any issues the Contractor and COR have been unable to resolve.

1.6.3. Recognized Holidays: When a federal holiday falls on a Saturday, the preceding Friday shall be considered the holiday. When a holiday falls on a Sunday, the succeeding Monday shall be considered the holiday. Routine work shall not be performed on approved federal holidays. The following shall be observed as Federal Holidays:

1.6.4. Hours of Operations: Contractor shall provide services between 0700 and 1530 daily (excluding weekends and recognized Federal holidays). Hours are subject to change, pending increased requirements for operations outside the normal workday as the mission dictates. When an unforeseen event occurs the Government shall have the option of notifying the contractor that services are required. At the convenience of the Government, assigned tasks that cannot be accomplished during normal duty hours shall be coordinated with the contractor’s on-site representative for rescheduling. If a Contractor is required to work more than 40 hours per week it must be identified, submitted in writing, and approved by the Contracting Officer prior to the work being performed.

1.6.4.1 Response Time. The on-site representative or alternate shall return all calls from the Contracting Officer or his designated representative within 30 minutes during normal working hours 0700 - 1530.

1.6.4.2 Installation Closure: The contractor shall report for duty unless otherwise notified. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Government shall have the following options:

1.6.4.3 Reschedule the work to be performed the following workday.

1.6.4.4 Reschedule the work on any day mutually satisfactory to both the Contractor and the Contracting Officer.

1.6.4.5 Continue to work in the best interest of the Government.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at the EMC located on Joint Base Langley-Eustis, Virginia. The Contractor shall notify the Onsite COR when on Temporary Duty (TDY), and/or not physically located at EMC.

1.6.6. Type of Contract: The government will award a Single Award Requirements contract.

1.6.7. Security Requirements: Contractor personnel performing work under this contract must have interim or secret clearances at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached Form DD254. Contractors shall ensure an owning relationship is established in Joint Personnel Adjudication System (JPAS) for each individual performing duty in support of this performance work statement/task order. Visit requests shall be sent to the organization's Security Management Office (SMO) Code. The Government shall submit background investigations for positions that require CAC and/or IT access only. For contractors, the minimum requirement for access to unclassified federal information systems is as follows: IT-Tier I access, a NACI (SF 85P); IT- Tier III access, a NACLC (SF 86); and IT-Tier V access, a Single Scope Background Investigation (SSBI/SF 86). Prior to CAC issuance, the NAC (FBI 10 point FBI fingerprint check) must be completed without adverse comment, and the NACI or equivalent MUST BE INITIATED. CACs shall not be issued before the fingerprint check results have been completed and the investigation has been submitted. FINGERPRINTS AND THE APPROPRIATE INVESTIGATION SHALL BE SUBMITTED BY THE GOVERNMENT. In accordance with (IAW) Army Regulation 525-13, paragraph 5-19, all prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted. IAW AR 25-2 and HSPD-12, Installation Security Office shall submit all background investigations on prospective contractors requiring Common Access Cards (CAC) and/or network access. 733d Security Forces Squadron shall conduct background checks on all personnel requiring base access.

1.6.7.1. PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.1.1. Contract personnel that have their clearance suspended, denied, revoked or interim eligibility declined; cannot been granted a waiver from the Designated Approving Authority (DAA) and are unacceptable for fulfilling the requirements of this contract.

1.6.7.1.2. Access to Classified material and COMSEC. Contract personnel shall only be allowed access to classified information and KEYMAT when they possess the appropriate security eligibility for the information and access is required as part of the performance of their duties. Designated Contractor personnel shall have the required interim secret/Secret security clearance at contract performance start date and shall maintain the required security clearance over the life of the contract. New or replacement Contractor personnel shall have, at a minimum, an interim secret security clearance at work performance start date. Cleared Contractor personnel may require access to SIPRNET or other classified systems in support of this work effort in accordance with (IAW) the DD Form 254, Contract Security Classification Specification. Access to classified systems will only be at specified Government work locations and will be sponsored by the COR.

1.6.7.1.3. Security Briefings. All contractor personnel are required to attend all security briefings and training as scheduled by the Army Support Activity, Fort Eustis, and coordinated by the Security Manager, or his representative, in the Staff Office in which he or she is assigned. Contract personnel shall attend other briefings and training open to contractors as their workload permits. Contract personnel shall also read and sign the Acceptable Use Policy (AUP), which governs the use of Government PCs and equipment. The EMC shall notify the contractor personnel at least one day in advance of briefings.

1.6.7.1.4. Search and Seizure. All Contractor personnel and property shall be subject to search and seizure upon entering, while on, and leaving the confines of Fort Eustis, and any other government installations in the performance of their duties in accordance with AR 190-22.

1.6.7.1.5. Facility Access. The Contractor shall notify the Contracting Officer within 5 minutes by phone of any inspection visit by an agent or agents of any regulatory agency, other than Occupational, Safety, and Health Administration (OSHA). The Contracting Officer shall issue instructions as to how to proceed in cooperating with the inspector. The Contractor shall submit a written report, by close of business the next working day following completion of the inspection or visit, to include the name(s), identification number(s), agency (ices) or the inspector(s), and the reason for the visit. The Contractor shall include a copy of all reports received.

1.6.7.1.6. Security and Accountability of Government Provided Equipment. Contractor personnel shall comply with all applicable security regulations. The government has the right to conduct unannounced security inspections at any time on government equipment and facilities. Contractor shall be liable for any damages to government property caused by its personnel and shall provide measures to preclude the misuse, loss or damage of assigned facilities. Should any loss, destruction, misuse, or damage to government facilities or property, other than normal wear and tear, be caused by Contractor personnel, the repair or replacement costs shall be borne by the Contractor. Contractor shall cooperate in any investigations of theft, misuse, damage, or loss of government property.

1.6.7.1.7. Contractor shall use only Government provided Automated Information Systems (AIS) when on Government networks. Government AIS configuration shall conform to AR 25-2 and all other appropriate Department of Defense (DOD), Department of Army (DA), and Installation Management Command (IMCOM) regulations.

1.6.7.1.8. Connection of a contractor owned or personally owned computer to a government network or computer is specifically prohibited. Examples of such devices include, but are not limited to, personal digital assistants (PDA), thumb drives, universal serial bus (USB) hard drives, cameras, tablets, iPads, and iPods.

1.6.7.1.9. Use of any software not owned by the government is specifically prohibited. Software not permitted on government information systems (IS) includes, but is not limited to, contractor owned software, personally owned software, shareware, freeware, and public domain software.

1.6.7.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.2.3. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.2.4. Key Control. Key control shall be administered in accordance with the following government publications.

a. AR 380-5, Department of the Army Information Security Program, 29 September 2000

b. AR 190-51, Security of Army Property, 31 March 1986

c. TCFE Supplement I to AR 190-31, Department of the Army Crime Prevention Program, 31 December 1987

d. Site-specific SOPs

1.6.8. Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification as well as other mandatory training requirements during the execution of this contract.

1.6.8.1. Initial Training. The Contractor shall provide personnel who possess the minimally required training in their specific fields as outlined in this PWS.

1.6.8..2. Mandatory/Annual Training. The Contractor personnel shall complete all U.S. Army and Air Force specific mandatory/annual training as required by the government. The PM shall coordinate training and report training completion to the Contracting Officer as required.

1.6.8.3. New/Emerging Technology Systems and Software Training. Upon the fielding of new technological systems and software, the Contractor shall fund the travel and training costs associated with the initial training on the new system and software. The Contractor shall also be responsible for funding subsequent costs associated with maintaining proficiency on the new systems and software past the initial training requirement.

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. SMOKING POLICY. The Contractor shall comply with DOD Directive 1010.10 and AR 600-63 for controlling smoking in Government buildings and facilities. Smoke breaks shall be limited to two breaks on a daily basis, not to exceed 15 minutes.

1.6.12. Key Personnel: The follow personnel are considered key personnel by the government: The Program Manager and On-Site Representative/Production Manager (OSR/PM) are considered to be key personnel. The contractor shall provide a program manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the program manager is absent shall be designated in writing to the contracting officer. The program manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The program manager or alternate shall be available between 0700-1530 Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6. 12.1. Program Manager. The Program Manager must possess a Master’s Degree in his or her related area of expertise and a minimum of 6 years of financial and/or program management experience. The Program Manager must possess an active Certified Public Accountant (CPA) license in the state of Virginia, and must possess an active Project Management Professional (PMP) certification. The Program Manager shall be the contract point of contact for the Government and have the authority to act or make decisions for the Contractor. This position requires a Secret clearance.

1.6. 12.2. On-Site Representative/Production Manager (OSR/PM). The Contractor shall provide an On-Site Representative/Production Manager (OSR/PM) to act with full authority for the Contractor during normal working hours. The OSR/PM must possess a Master’s Degree in a multimedia or information technology related field. The OSR/PM must have experience running an organization of similar size, scope and complexity as the EMC. This individual shall be responsible for the supervision, overall administration, and coordination of workflow, priorities of work, and required services. The OSR/PM shall be the point of contact for all creative services including all details that require approval from the Contracting Officer (KO). The OSR/PM shall keep the COR informed and updated on all creative services including all details that the Contractor has accepted. One person shall be designated by the OSR/PM to act as the Alternate On-Site Representative to serve in the absence of the OSR/PM. This position requires a Secret clearance.

1.6. 12.3. Personnel. The Contractor shall provide employees who have expertise in current industry Visual Information methodologies, practices, techniques, skills, and artistic design capabilities. Employees are expected to exercise independent decision making in all situations due to the varied and complex nature of visual information work. All employees shall possess basic computer skills, and be able to perform but not limited to the following tasks: operate a computer, use e-mail daily, record time and materials in VIOS, conduct online research, create and use Excel spreadsheets, create and process travel expense reports, and conduct mandatory/annual online training as required. All employees shall exhibit imagination and originality in the field of work such as graphics, photography, video production, web development, fabrication and audio visual presentation services. The contractor shall provide qualified personnel to accomplish all work and services required by this contract within specified time frames. The Contractor is encouraged to employ Veterans when possible. Contractor employees shall be trained, qualified, certified, or licensed as required in this contract prior to starting work. The government shall not provide initial skills training to contractor employees. The contractor shall maintain records of training qualifications, certifications, and licenses. The contractor shall maintain the workforce in such a manner as to ensure that employees remain fully qualified to perform work assigned. Personnel performing under this contract shall be employees of the contractor and not the government. The contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract.

1.6.12.4. Other Personnel. In accordance with AR 25-2 - Information Assurance, three days after notification of award the contractor shall provide the names of the employees that meet or exceed the requirements of the PWS and are legal residents of the United States. All tasks set forth in the PWS are the responsibility of the Contractor, except where the PWS indicates specific tasks shall be performed by the government. Many tasks reference government directives or regulations pertaining to the Department of Defense, Department of the Army, JBLE and other directives, regulations, manuals, pamphlets, instructions and other guidance. The Contractor shall use such references to provide direction or guidance as appropriate in the performance of the required duties identified in specific task orders and the PWS as if references had been written toward performance by Contractor personnel.

1.6.12.5. Off-site Personnel. The Contractor shall provide personnel to fill key positions as required at off-site locations. Off-site locations are defined as any location not located on Joint Base Langley-Eustis, Virginia. These personnel will answer and report directly to the Contractor PM via various communication methods to include E-mail, telephone, smart phone, and VTC. These personnel will be managed locally by a government site representative and coordinate daily workflow with that government site representative.

1.6.12.6. Telecommute Personnel. The Contractor shall perform responsibilities via telecommuting as required and approved by the government. Telecommute personnel will answer and report directly to the Contractor PM.

1.6.12.7. Supervision of Contractor Employees. The management of the contractor personnel shall be the responsibility of the Contractor.

1.6.12.8. Conduct of Personnel. The contractor shall be responsible for the performance and conduct of contractor/subcontractor employees at all times. Personnel employed by the contractor in performance of this contract, or any representative of the contractor entering the installation, shall abide by security regulations listed in the contract and shall be subject to such checks by the government as deemed necessary. The Contracting Officer may require the Contractor to remove any employee working under this Contract for reason of misconduct or security to include use of alcohol or drugs in the workplace. Removal of employees does not relieve the Contractor from continued performance of the tasks herein. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. Contractor personnel that give required notice to the contractor prior to leaving a position must immediately turn in any government Common Access Cards (CAC) cards and vehicle decals/passes provided by the Government. They shall also be subject to removal and dismissal from the Government installation immediately upon termination of employment under the contract.

1.6.12.9. Appearance of Personnel. Contractor personnel shall wear business casual attire when meeting customers and high ranking officials. Business attire includes suits, dress trousers, shirts with tie, jackets, dresses, skirts, dress slacks or pants with proper footwear. Business attire does not include denim. Contractor personnel shall wear casual and work appropriate attire when not meeting customers. Casual attire includes nice trousers, pants, collared shirts, dresses, skirts, and proper footwear. Casual attire does not include denim. Non-collared shirts and denim are acceptable attire when working in the Fabrication, Video, AV, and Print Center section when business attire is not appropriate for work conditions. Contractor shall wear personal protective clothing and equipment with proper footwear required for the job and environmental conditions. Contractor personnel shall not wear clothing, to include hats or knitted caps, with slogans, drawings, or language which could be construed as being lewd, obscene, profane, or sexually suggestive, or which advocates or glorifies use of illegal drugs, extremists groups, or other unlawful conduct. Contractor personnel shall not wear clothing to include undergarment T-shirts, or T-shirts and casual shirts with inappropriate or offensive wording, tank tops, backless tops, muscle shirts, non-collared shirts, sweatpants, shorts, flip flops or thong sandals, jeans with holes, frays or patches. Contractors shall not wear hats inside building unless required by job description to maintain a safe working environment.

1.6.12.10. Removal for Misconduct or Security. The Contracting Officer may require the Contractor to remove any employee, working under this Contract, for reason of misconduct or security, to include use of alcohol or drugs in the workplace. Removal of employees does not relieve the Contractor from total performance of tasks herein. Contractor employees shall be subject to removal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government.

1.6.12.11. Resignation. Contractor personnel leaving of their own volition shall present a resignation letter to the Program Manager prior to leaving a position. Upon leaving the contract, Contractor personnel must immediately turn in any government CAC cards, keys, government furnished equipment, and vehicle decals provided by the Government. They shall also be subject to removal and dismissal from the Government installation immediately upon termination of employment under the contract.

1.6.12.12. Utilizing Electronic Mail. When Contractor personnel are sending e-mail messages to Government personnel while performing on this contract, the Contractor’s e-mail signature block shall include the company name along with the employee’s name. The display name in the address book shall include the person’s name, “CTR” and company name.

1.6.12.13 Contractor personnel operating government owned/leased motor vehicles on and off the installation shall have a valid state operator's license for the category of the vehicle being operated. Contractor Vehicle Operators shall also comply with the applicable vehicle operation directives and state laws regarding motor vehicle use on and off the government installation. Contractors shall complete the US Army online Accident Avoidance Training annually in order to operate government owned/leased vehicles. Contractors shall assist the government in the daily administration of the vehicle use program, the annual Vehicle management validation, and insure all regulatory policies and forms are completed as required.

1.6.12.14 All Contractor personally owned vehicles shall have a valid state inspection, state registration. The Contractor and its employees shall comply with the site requirements and regulations established by the 733d Security Force Squadron. All Contractor personnel shall return visitor passes to the Vehicle Registration Section of the 733d Security Force Squadron immediately upon the conclusion of business authorized on the installation.

1.6.12.15 No correspondence which is directive in nature or presents a Government position shall be prepared or signed by the Contractor.

1.6.12.16 The Contractor shall comply with AR 385-10 for record keeping and reporting of all accidents resulting in death, trauma, occupational disease, or environmental insult, such as oil spills, toxic fumes, asbestos, etc. The Contractor shall provide a verbal report to the Contracting Officer within 4 hours of occurrence whenever an accident involving contracting personnel occurs.

1.6.12.17. The Contractor shall not release any news (including photographs and films, public announcements or denial or confirmation of same) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the Contracting Officer. The contractor shall not release information pertaining to the performance of this contract to any third party without prior written approval of the Contracting Officer.

1.6.12.18 The Contractor shall comply with all Federal, State and local laws, regulations and standards regarding environmental pollution, including the Joint Base Langley Eustis, Fort Eustis Spill Prevention Control and Countermeasures (SPCC) Plan and Installation Spill Contingency Plan prepared on 4 March 1987. All environmental protection matters shall be coordinated through the Contracting Officer with the Post Environmental Engineer. The Post Environmental Engineer is located in Building 1407, telephone 878-2590. The Contractor shall comply with all requests for conservation of utilities as deemed necessary. Examples of such requests include conserving water during droughts and conserving electricity when requested by utility companies. In the event these requests inhibit the Contractor’s ability to meet any other requirement, the Contractor shall immediately notify the COR for direction.

1.6.12.19 Compliance with Laws/Regulations. The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this PWS, the Contractor is required to comply as such laws come into effect. The Contractor shall be responsible for all violations of federal, state, and local laws, Post regulations and requirements regarding environmental protection.

1.6.12.20 CONTINGENCY PLANNING AND SUPPORT OF CONTINGENCY MISSION. The Contractor shall provide a contingency plan that clearly outlines the contractor’s plan to support contingency and mission operations as outlined in under subparagraphs.

1.6.12.20.1 The contractor’s contingency plan shall be incorporated into the resulting contract. Any changes to the contractor’s plan after contract award shall be approved in writing by the Contracting Officer prior to implementation.

1.6.12. 20.2 The Contractor shall continue normal work and expand his performance for contingencies such as:

1.6.12. 20.3 A natural disaster that shall impact on either the Government or the Contractor's ability to perform.

1.6.12. 20.4 Changes to threat condition levels (i.e. civil disturbances, riots, mass demonstrations, etc.).

1.6.12. 20.5 Labor strikes which impact on the Government or Contractor's ability to perform.

1.6.12.20.6. Support of Mobilization. Upon declaration of mobilization by the National Command Authority, the contractor shall provide operation and maintenance services to all activities covered under the declaration, until termination of declaration.

1.6.12.20.7 Local Government emergencies, such as accidents, fires, etc. in all cases, the Contractor shall assume that the Army cannot provide any supplemental support to the Contractor, and shall continue to need the same level of support under the contract.

1.6.12.20.8. Transportation Center mobilization/deployment missions.

1.6.13. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13.1. The Contractor shall provide each employee a Company Identification (ID) badge on the contract start date or on employment start date. The ID badge shall be made of nonmetallic material. The badge shall be easily readable and include employee’s name, Contractor’s name, functional area of assignment, security clearance if applicable, and color photograph.

1.6.13.2. Contractor personnel shall wear the ID badge at all times when performing work under the contract to include attending on and off post Government meetings and conferences. The only exception of wearing the ID Badge is when wearing the ID Badge is a safety concern. Unless otherwise specified in the contract, each Contractor employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health prohibits such placement. All primary office spaces where contractor employees maintain an office environment shall display the Contractor’s company name, employee name, and functional area of assignment. Contractor personnel shall identify themselves as Contractor employees when answering Government telephones.

1.6.14. Contractor Travel: The Contractor will be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. In addition, the contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. The contractor shall notify the COR of specific travel requirement information at least ten (10) days prior to a scheduled trip. The Contractor shall not travel without the COR’s prior approval. The COR may change a scheduled trip by giving two (2) days written notice (including E-Mail) provided the Contractor has incurred no costs. Travel shall be reimbursed IAW the applicable travel regulation and FAR 31.205-46 (Travel Costs), paragraph (a)(2) and the limitation of funds specified in this contract.

1.6.15. Other Direct Costs: Travel, as outlined in 1.6.13, reproduction, and shipping expenses associated with training activities, subcontractor costs, lease of equipment, visits to contractor facilities, equipment maintenance and upgrades.

1.6.16. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. The Contractor shall not employ any person whose employment shall violate the requirements of the Joint Ethics Regulation (JER), DoD 5500.7.

1.6.18. Phase-In /Phase-Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS AND ACRONYMS:

2.1. GENERAL. Reference: AR 310-25 and AR 310-50. Definitions and acronyms of terms/phrases used in connection with this PWS are included in Attachment A.

2.1. DEFINITIONS:

2.1.1. Attribute The property a unit has of being either good or bad. That is, the quality characteristic of a unit is either within the specified requirement or it is not.

2.1.2. Acceptance shall mean Government’s acceptance of Work provided by Contractor. Acceptance shall be in accordance with, and subject to, the acceptance procedures set forth in the applicable Task Order.

2.1.3. Acceptance Date shall mean the actual date on which Government accepts the Work.

2.1.4. Change Order shall mean a written document setting forth additions, deletions, or revisions in the Work or Order, and the equitable adjustment if any in the Fees, Schedule or Payments and Completion Date agreed to by the Government and Contractor in the applicable Order.

2.1.5. Commencement Date The Contractor shall mean the date on which Contractor is to commence the Work under a particular Order as set forth in the Notice to Proceed or, if no such date is specified, the date of Contractor’s receipt of a written Notice to Proceed.

2.1.6. Communications shall mean the process of transferring information between Government and Contractor. Information can take the form of telephone conferences, on-site meetings, electronic communications and reports. The Government’s Contracting Officer shall serve as the primary point of Communications contact between Government and Contractor.

2.1.7. Completion Date shall mean the date as established by the terms of a particular Order for Contractor to have all Work completed.

2.1.8. Contractor is a supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.9. Contracting Officer (KO) is the person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.10. Contracting Officer’s Representative (COR) An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.11. Defective Service is a service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.12. Deliverable anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.13. Formal Complaint A formal complaint is a service output, received from an activity(s) which is validated by the COR to determine nonconformance with the standard.

2.1.14. Government Furnished Materials shall mean Materials in the possession of, or acquired directly by the Government and subsequently delivered or otherwise made available to Contractor specifically for use in the performance of the Work under a particular Order.

2.1.15. Identification Card is a device with a picture used to identify Contractor employees.

2.1.16. Key Personnel Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.17. Notice to Proceed shall mean a notice, either written or verbal, delivered by the Government to Contractor which establishes the Commencement Date under a particular Order. The Notice to Proceed for any Task Order Statement of Work shall be in the form of a written purchase order.

2.1.18. Physical Security Actions that prevent the loss or damage of Government property.

2.1.19. Procedures Manual is a comprehensive narrative description of the Contractor's management and operations procedures written by the Contractor.

2.1.20. Quality Assurance is The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.21. Quality Assurance Surveillance Plan (QASP) An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.22. Quality Control all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.22. Subcontractor One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.23. Task Order shall mean a contract for goods and/or services that does not procure or specify a firm quantity of goods and/or services (other than a minimum or maximum quantity) and that provides for the issuance of orders for the performance of tasks during the period of the…