LLC_TechSptFY16_Draft_PWS.docx

Lifelong Learning Center Base Performance Work Statement Dated 26 January 2016

26 January 2016

BASE PERFORMANCE WORK STATEMENT

For

LIFELONG LEARNING CENTER (LLC) CONTRACTOR TECHNICAL SUPPORT

For

COMBINED ARMS CENTER-TRAINING

ARMY TRAINING SUPPORT CENTER

FORT EUSTIS, VA 23604

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide US Army Training and Doctrine Command (TRADOC) Proponent-Lifelong Learning Center (LLC) Technical Support for the LLC Program. The purpose of the LLC Program is to provide lifelong learning capability at TRADOC schools. Lifelong learning gives TRADOC the ability to create a training and education environment that takes advantage of major developments in information technologies and training and education methodologies. It provides the ability to support a force in transformation by providing relevant, standardized training and education, on demand, to the right Soldier, leader, or unit, at the teachable moment, regardless of location. The LLCs specifically address that portion of TRADOC’s mission to train and educate the Army’s Soldiers; develop leaders; and support training in units. Key in the development of the lifelong learning process is ensuring the process is user-friendly. All players associated with the mission to train and educate the force will improve their ability to perform their jobs and more importantly, the Soldier and leader will benefit from a process that allows them to learn, grow, and achieve in their profession throughout their career, wherever they serve.

The LLC is the technical hub of the lifelong learning process and is essential for all lifelong learning development. It is the community of interest for the proponent. The LLC is the portal for all Soldiers/leaders to access their proponent training and education content. The LLC provides training and education content, courses and courseware, collaboration, information, discussions, all related to the professional needs of the user. The LLC has a student management function to monitor, manage, and provide relevant training content to a Soldier throughout their career. The LLC has a digital library for creation, storage and delivery of all standardized proponent training and education content, and has a human element with support available 24 hours/7 days a week. LLC Technical support is currently provided at the following locations: Ft. Eustis, VA; Ft. Gordon, GA; Ft. Leavenworth, KS; Ft. Leonard Wood, MO; and the Judge Advocate General Legal Center and School (TJAGLCS), Charlottesville, VA.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, supervision, and other items necessary to perform TRADOC Proponent-LLC Technical Support as outlined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in the contract.

1.2 Background: The initial execution of lifelong learning in the Army was done at the Army Signal School at Fort Gordon, GA. A year-long study was conducted for Ft. Gordon in 2001 to examine current training and education methodologies and proposed a plan to take their training mission into the future. The result was a plan created in July 2001 titled “The University of Information Technology and Digital Training Master Plan”. The plan was the birth of the lifelong learning process. The LLC program was extended to Ft. Leavenworth, KS and Ft. Leonard Wood, MO in 2006. The enterprise LLC was established at Ft. Eustis, VA in 2007. An enterprise technical support contract was awarded in FY06 as an Indefinite Delivery, Indefinite Quantity (IDIQ) contract. A follow-on IDIQ contract was awarded in FY12.

It is TRADOC’s methodology of providing training and education along with the opportunity to acquire the skills, knowledge, and attributes needed to perform the missions of the Army’s Future Forces. The four established LLCs (Forts Eustis, Gordon, Leonard Wood, & Leavenworth) and one separate location at JAG school in Charlottesville, VA, currently have more than 275,000 resident and non-resident registered users annually using the Learning Content Management System (LCMS) (currently Blackboard Learn™) capability on the .mil (NIPR), .smil (SIPR), and commercial (.com) networks.

1.3 Objectives: The contractor shall maintain Web Portal capability, Support Desk and Digital Library functionality, Student Management (database) and Extension Campus support capability, and LCMS (currently Blackboard Learn™) capabilities that facilitate the sustainment of the LLCs on all three networks - .mil, .smil, and .com. The LLCs will provide community of interest training support for students. The LLCs will operate on a 24-hour basis as classrooms without walls, making training content accessible on demand to Soldiers in every theater of operations. It will provide commanders in the field with Extension Campus capability, enabling them to bring training content to it, in the environment in which that training is crucial, diminishing the need to send Soldiers to the resident school.

1.4 Scope: The TRADOC Capability Manager (TCM) for Army Training Information System (ATIS) is responsible for maintaining standardized Lifelong Learning Center (LLC) capabilities for both TRADOC and non-TRADOC schools. The Combined Arms Center-Training (CAC-T), Fort Leavenworth, KS, has designated the US Army Training Support Center (ATSC) at Fort Eustis, VA to serve as the Program Manager (PM) for this effort. LLCs expand/enhance each proponent school with an “always–on” 365/24/7 capability. The LLC infrastructure leverages cutting-edge technologies and are adaptable to future technology evolutions focused on improving the lifelong learning concept. The contractor shall provide support services for four (4) LLCs and one (1) separate operating location; however, the requirement may evolve into more or less locations and work effort dependent upon DoD future needs.

This strategy uses an IDIQ contract platform, encompassing the four LLCs and other supported training detachments, becoming effective on or about 14 August 2016. The current requirement may expand or contract dependent upon Army requirements and or budgetary constraints. Task Orders (TOs) DoD-wide may be written against the IDIQ contract as projected funding becomes available and as requirements are determined.

1.4.1 In accordance with Department of the Army lifelong learning strategy and pursuant to TRADOC guidance, the LLC’s support capabilities shall be maintained at Fort Eustis, VA, Ft. Gordon, GA, Ft. Leavenworth, KS, Ft. Leonard Wood, MO, and TJAGLCS, Charlottesville, VA. The scope of this order applies to personnel required to establish, operate, and maintain LLC capability at each location.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years.

1.6 General Information

1.6.1 Deliverables: A Contract Deliverable Requirements List (CDRL) is included in future TOs written against the IDIQ contract. Typical CDRL items are monthly status reports, trip reports, in-progress reviews, lessons learned reports, etc. Unless otherwise indicated, monthly reports shall be submitted to the Contracting Officer’s Representative (COR) in the mutually agreed upon Microsoft office product format by no later than ten (10) Working Days after the end of each month. The contractor shall create or maintain the following documents for each location:

1.6.1.1 System Architecture Document: LLC system architecture document identifying the servers associated with the system and its interdependency with other systems such as Army Knowledge Online (AKO) and the Army Training Resources and Requirements System (ATRRS). This documentation shall include server topology and configuration documents as required, clearly articulating what services are being hosted. The monthly System Architecture Document report shall include system information sheets and sent to the COR.

1.6.1.2 Continuity of Operations Document: Contractor shall be required to maintain a job book articulating operations and maintenance processes and procedures. This document includes but is not limited to system and content battle drills. This continuity document serves as the document to clarify how to operate and sustain the evolving environment in accordance with best practices and experiences. Contractor shall maintain an Operational Journal to serve as a permanent record for summarizing the system architecture changes to include patches applied and system incident reports. The Continuity of Operations Document shall be submitted to COR thirty (30) calendar days after task order award and quarterly thereafter, unless circumstance dictates otherwise.

1.6.1.3 System Metrics: Contractor shall define, collect, and analyze metrics to be used as a measurement of the usefulness and effectiveness of the system to include: number of distinct logons per day and module accessed. This information will be used to determine the effectiveness of the module/component and will be the basis to reallocate resources/depreciate a module/application that is not being utilized. This report shall be produced every month and shall be submitted as part of the monthly progress reports. This shall include working with the Army Training Help Desk (ATHD) and schools to assess system usage to advise TRADOC to prioritize/consolidate resources/capabilities based upon facts.

1.6.1.4 System Accreditation: The contractor shall monitor system accreditation packets and risk assessments conducted or reviewed, including tracking accreditation renewals, etc. Contractor shall be responsible for creating, monitoring, and updating system accreditation packets that may include but are not limited to the following: operational process documents, Whitelist documentation, Security Technology Implementation Guide (STIG) execution, documentation, and Plan of Action and Milestones (POAM) for any STIGs that cannot be implemented, addressing the results of Information Assurance Vulnerability Alert (IAVA) scans, generating Certificate of Networthiness (CON) documentation for system software as needed, and any documentation required to support the Risk Management Framework (RMF) accreditation process for network Authority to Operate (ATO). Contractor shall maintain access to reporting systems. The System Accreditation report shall include all applicable information and shall be submitted to the COR monthly.

1.6.1.5 Monthly Progress Reports: Progress reports shall be provided to COR. The monthly progress report includes enterprise-level system metrics, tasks accomplished, problems/solutions, training provided, and tasks to be accomplished during the next reporting period. Subject Matter Expert (SME) critiques shall be attached to the progress report as required by the COR.

1.6.1.6 Process Documentation: Contractor shall document the procedures and processes to deliver approved services. These process documents shall provide the “how to” for system administrators to manage the technology and for customer support personnel to respond to customer requests for services, etc. The Process Documentation procedures shall be submitted to the COR within thirty (30) calendar days after task order award and subsequently within five (5) calendar days after changes occur.

1.6.1.7 Delivery Provisions: All deliverables produced as a result of work performed in response to this PWS and any correspondence shall be provided to:

Lifelong Learning Center Program Phone (DSN): 826-7001 ext. 6507 U. S. Army Training Support Center Phone (Commercial): (757) 878-7001 ext. 6507

ATTN: ATIC-SD (LLC COR)

Fort Eustis, VA 23604 Email: cheryl.s.cassell.civ@mail.mil

1.6.1.8 Contractor performance shall be reviewed by the designated COR on a routine basis and as indicated in the Quality Assurance Surveillance Plan (QASP). The provisions of FAR 37.114, Special Acquisition Requirements and OFPP Letter 92-1 are applicable to all phases of this contract.

1.6.1.9 Written Reports: The contractor shall provide the following reports to the COR.

1.6.2 Quality Assurance: The Government shall evaluate the contractor’s performance in accordance with the contract or applicable task order’s QASP. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Quality Control: The contractor shall submit a complete Quality Control Plan (QCP) to the COR within fifteen (15) working days after contract award. The QCP shall be implemented on each subsequent task order start date. Changes to the QCP shall be submitted to the COR for approval not less than seven (7) working days prior to the effective date of change. The Government will make a final review and acceptance of the QCP and any subsequent changes. The basic tenet of this plan is that the Contractor is responsible for quality. The contractor’s QCP shall:

1.6.3.1 Be a comprehensive plan to deliver quality services to the Government.

1.6.3.2 Describe a method acceptable to the Government, for identifying deficiencies in quality of service performed under this contract, before the level of performance becomes unacceptable. The QCP shall also describe the process for corrective actions, without relying on Government direction.

1.6.3.3 Include a customer feedback system to immediately notify the Government of validated complaints and corrective action taken. As a minimum, the customer complaint system shall contain: 1) procedures for the customer to file complaints with the Contractor, 2) forms for customer use, 3) procedures for investigation of complaints, and 4) methods of feedback to the customer and the COR. Feedback shall consist of corrective actions taken with results, and shall be compatible with the reporting and communication systems of the QCP.

1.6.4 Federal Government Holidays: Except as noted in the work schedule, work shall not be required on the following legal public holidays, nor on days observed in lieu thereof:

1.6.5 Hours of Operation: The hours of 0700 to 1700, EST are the projected normal operating hours over a standard five day period, excluding Government holidays. However, these operating hours and days may vary based on the requirements of the Government. Contractor personnel work schedules may be flexed five days a week to meet the manpower requirements for weekend and extended duty periods during regular training and exercises. Contractor personnel work schedules shall not be flexed for either the convenience of the contractor or contractor personnel without the expressed written consent of the COR on a case by case / individual basis.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at Government owned facilities as follows:

Army Training Support Center (ATSC) Building 3308 Wilson Avenue Ft. Eustis, VA 23604 or another designated ATSC facility

Command and General Staff College (CGSC) 100 Stimson Avenue Ft. Leavenworth, KS 66027 or another designated CGSC facility

Cyber Center of Excellence (Cyber COE) 405 Barnes Avenue Ft. Gordon, GA 30905 or another designated Cyber COE facility

Maneuver Support Center of Excellence (MSCoE) Building 3000 MSCoE Loop Ft. Leonard Wood, MO 65473 or another designated MSCoE facility

The Judge Advocate General Legal Center and School (TJAGLCS) 600 Massie Road Charlottesville, VA 22903 or another designated TJAGLCS facility

1.6.7 Type of Contract: The Government will award an Indefinite Delivery, Indefinite Quantity (IDIQ) contract.

1.6.8 Information Technology (IT) Requirements.

a. Contractor must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR or equivalent for Common Access Cards (CAC) issuance and/or network access. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. For contractors, the minimum requirement for access to federal information systems is as follows: IT- II access, a Single Scope Background Investigation (SSBI/SF 86); IT-II access, a NACLC (SF 86); and IT- III access, a NACI (SF 85). Prior to CAC issuance, the NAC (FBI 10 point FBI fingerprint check) must be completed without adverse comment, and the NACI or equivalent MUST BE SCHEDULED/OPENED AT OFFICE OF PERSONNEL MANAGEMENT (OPM). FINGERPRINTS AND THE APPROPRIATE INVESTIGATION WILL BE SUBMITTED BY THE GOVERNMENT.

b. Installation Security Office will submit all background investigations on prospective contractors requiring CAC and/or network access.

c. On Joint Base Langley Eustis (JBLE), Fort Eustis, VA the 733rd Security Force Squadron will conduct background checks on all contractor personnel requiring access to the installation. All other locations, contact the installation for access to the installation.

d. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a Contractor employee entry to all or part of the installation is absolute.

1.6.8.1 Security Requirements.

a. Contractors shall ensure an owning relationship is established in the Joint Personnel Adjudication System (JPAS) for each individual requiring access to CMI in performing duty in support of this PWS. All others will submit a Visit Authorization letter to the Army Training Support Center (ATSC) Security Management Office (SMO) Code (W3E9AA6).

b. The investigative basis for personnel security clearances shall be IAW existing DoD policy. Eligibility based on investigations that are out of date, i.e., Top Secret (5 years), SECRET (10 years), and CONFIDENTIAL (15 years) must be processed for a Periodic Reinvestigation within 10 days of being assigned to the contract. Contractors will not be allowed access to CMI until required investigations are submitted.

1.6.8.1.1 For those Contractor(s) who require access to the SIPRNET, secret eligibility is required and access must be properly reflected in JPAS. Contractor personnel must maintain the level of eligibility required for the life of the contract. The security requirements are in accordance with the attached DD 254, Department of Defense Contract Security Classification Specification. Compliance with the attached DD 254 is required.

1.6.8.1.2 Contractor personnel performing under this PWS must be US citizens and be eligible for Secret access. Eligibility access is required at the SECRET level in order to gain access to classified systems (SIPRNET). Contractors having secret access should become familiar with existing post security guidelines and local policies, as well as, all ATSC security policies and Army security regulations to include AR 25-2, 24 Oct 07, AR 380-67, 24 Jan 14 and AR 25-1,25 Jun 13.

1.6.8.1.3 IAW Air Force FAR: SUBPART 5304.4 - SAFEGUARDING CLASSIFIED INFORMATION WITHIN INDUSTRY

a. 5304.402 General

b. AFI 31-601, Industrial Security Program Management, implements the Air Force's industrial security program.

c. The contractor's employee's conduct shall be in accordance with DoD 5500.7-R Joint Ethics Regulations (JER).

1.6.8.1.4 DoD cleared contractors located on or visiting a DA installation, tenant, agency, and/or activity in support of a classified contract must comply with the DoD 5220.22-R, the DoD 5220.22-M, visit requirements, AR 380-49, and other DA policy on visit requirements of the installation to be visited. Advance notification of pending contractor visits will be provided to the Organization's Security Officer by the FSO.

1.6.8.1.5 The contractor must have a Secret Clearance granted by DISCO prior to performance. The Contractor requires a Secret Clearance to access SIPRNET information. Contractor personnel must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD 254, Department of Defense Contract Security Classification Specification. Compliance with the attached DD 254 is required.

1.6.8.2 OPSEC: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Anti-terrorism (AT) Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within fifteen (15) calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html.

a. The contractor and all associated subcontractors' employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identify Verification of Contractor Personnel), as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

b. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via login, to DoD networks on-site or remotely; (2) Remote access, via login, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

c. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards will be provided by the requiring activity AT Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within thirty (30) calendar days of new employees' commencing performance, with the results reported to the COR no later than 45 calendar days after contract award.

d. All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services and must successfully complete the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

e. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within thirty (30) calendar days of reporting for duty. All contractor employees must complete annual OPSEC awareness training.

f. All contractor employees and associated subcontractor employees must complete the Threat Awareness and Reporting Program (TARP) training within thirty (30) calendar days of reporting for duty. All contractor employees must complete annual TARP training.

g. All contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/ IT functions must comply with DoD and Army training requirements in DODD 8140.01, DoD 8570.01-M, and AR 25-2 within six (6) months of employment.

h. Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees' supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

i. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DoD 5220.22-M, notice of which has been furnished to the contractor.

1.6.8.3 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8.4 Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

a. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

b. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.9 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9.1 Quarterly In-Progress Reviews shall be hosted at ATSC or a mutually agreed upon location. The contractor’s progress, technical, management, technical support services, assurance of compliance with task order requirements, project status, funding, problem identification, and problem resolutions shall be the minimum agenda items. Actual versus expected performance of each area shall be addressed. Contractor/work group meetings shall result in written documentation of developments, concerns, and accomplishments (meeting minutes) and shall be provided to the Government as identified in CDRL A002. Tentative dates are as follows:

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10.1 The COR is Cheryl Cassell, DSN 826-7001 ext. 6507, COMM: 757-878-7001 ext. 6507, Email: cheryl.s.cassell.civ@mail.mil

1.6.10.2 Technical POC. The Technical POC is Valerie Wilkinson, DSN 826-7001 ext. 6526, COMM: 757-878-7001 ext. 6526, Email: valerie.o.wilkinson.civ@mail.mil.

1.6.11 Key Personnel: Certain special skilled/experienced professional/technical personnel are essential for the contractor's successful performance/delivery of the requirements of this acquisition. These are defined as "key personnel”. As deemed necessary the contractor shall propose that certain positions be staffed with key personnel and shall provide supporting rationale for so doing. (There is no intent on the part of the Government to require a specific number of key personnel.)

1.6.11.1 The contractor agrees that such personnel shall not be removed from the contract or replaced without compliance with this paragraph and the Contracting Officer's directions.

1.6.11.2 If one or more key personnel, for whatever reason, becomes, or is expected to become, unavailable for work under this task order for a continuous period exceeding twenty (20) days, or is expected to devote substantially less effort to the work than indicated in the contractor's proposal or as initially anticipated, the contractor shall immediately notify the Contracting Officer and COR in writing and shall, subject to the concurrence of the Contracting Officer (or the COR), promptly replace such key personnel with another of at least substantially equal ability and qualifications.

1.6.11.3 Requests for approval of substitutions hereunder (1) shall be in writing and shall include a detailed justification; (2) comply with all instructions given by the Contracting Officer. Upon review, the Contracting Officer (or the COR) shall notify the contractor, in writing, of the decision to approve or disapprove the substitution.

1.6.11.4 Should the Contracting Officer determine that suitable and timely substitution of key personnel (again, for whatever reason) is not reasonably forthcoming or that the resultant reduction of productive effort would be so substantial as to impair the successful completion of the task order, the task order may be terminated, either for reason of default or the convenience of the Government, as appropriate. Should the contractor be found to be at fault, the price of the contract may be equitably adjusted downward to compensate the Government for any resultant delay, loss, or damage.

1.6.12 Conduct of Personnel: This work effort is a “Non-personal Services Contract” as defined in FAR Part 37.101. It is, therefore, understood and agreed that the contractor and/or the contractor employees shall conduct themselves in accordance with the following guidelines. The contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this performance work statement shall remain employees of the contractor and will not be considered employees of the Government.

1.6.12.1 The contractor and/or the contractor employees shall perform the services specified herein as independent contractors, not as employees of the Government.

1.6.12.2 The contractor and/or the contractor employees shall be responsible for their own management and administration of the work required and bears sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of the contract.

1.6.12.3 The contractor and/or the contractor employees shall be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified.

1.6.12.4 The contractor and/or the contractor employees shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives.

1.6.12.5 Conduct of Personnel While on Post. The installation commander has the authority to bar individuals from the installation (AR 380-49). The contractor’s employee conduct shall be in accordance with DoD 5500.7-R Joint Ethics Regulations. The removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement. IAW AR 380-49, the authority of the Installation Commander to control and deny entry to all or part of the installation is absolute. The individual concerned has no right to appeal.

1.6.13 Identification of Contractor Employees: The contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee.

1.6.13.1 Display of ID Badges: Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.13.2 Answering Telephones: Contractor personnel shall identify themselves as contractor employees when answering Government telephones.

1.6.13.3 Utilizing Electronic Mail: When prime contractor or subcontractor personnel send email messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), email address and the name of the individual's employer.

1.6.13.4 Vehicle Registration: If Government installation policies and procedures require a vehicle registration decal, contractors shall obtain a vehicle registration decal for each contractor vehicle (contractor owned) and for each contract employee’s privately owned vehicle brought onto the installation. To register a vehicle, the operator will be required to provide proof of vehicle registration, driver’s license and proof of insurance, and adhere to local ordinances.

1.6.14 Supervision of Contractor Employees: The Government will not exercise any supervision or control over contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The contractor, in turn, shall be accountable to the Government for contractor or subcontractor employees.

1.6.15 Contractor Travel: Travel will be performed and reimbursed IAW FAR 31.205-46(a)(2). No local travel reimbursement is authorized. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires prior Government approval/authorization and notification to the COR. All travel requested by the contractor shall be submitted for approval by the COR at least two weeks prior to travel date. Contractor shall submit a travel request containing the following information: names, reason travel required, cost breakdown of travel, lodging, daily allowances. A Trip Report shall be submitted to the COR within five (5) working days of completion of travel. Costs incurred by contractor personnel for travel, including costs of lodging, other subsistence, and incidental expenses, shall be considered to be reasonable and allowable. The Federal Travel Regulations rates and amounts will be used as point of comparison to determine cost allowability, reasonableness and allocability. If required, funding for required travel outside the local area will be added after award. Contractor shall submit receipts to the COR for expenses being claimed within five (5) working days from travel completion for verification by the COR. Receipts for expenses greater than $25.00 must be submitted. Rates and clarification on travel issues can be found at the following Website: http://www.defensetravel.dod.mil/site/perdiemCalc.cfm.

1.6.16 Other Direct Costs (ODCs): Periodically, the contractor shall be required to purchase supplies (printing cartridges, replacement cables, etc.) and equipment necessary for maintaining a standardized tool set for the LLC. To facilitate the requests of the proponent schools, incidental hardware and software shall be purchased with funding provided by the Government. A Not-To-Exceed (NTE) amount for materials shall be established by the Government.

1.6.16.1 The Contracting Officer or COR must grant approval for any ODC purchases over the micro-purchase threshold ($3,500) prior to purchase. All ODCs not currently identified on the Federal Supply Schedule must comply with the requirements set forth in FAR 8.402(t) and 8.405-1. LLC systems installation, operation, training and assistance with Web Portal equipment shall be provided by the contractor.

1.6.17 Data Integrity: Data pertaining to other contracts/services may reside on automated data processing (ADP) systems utilized by the proponent directorates. The contractor shall not divulge this information or use this information for the contractor’s gain. The contractor may be required to execute nondisclosure agreements with the Government and other contractors. The contractor shall use the best commercial practices regarding software maintenance methods throughout the life of this contract and provide the deliverables specified in this PWS. The deliverables shall be protected from change except by specific authorization. Contractor personnel shall protect privacy data that are required in the performance of work in accordance with (IAW) the Privacy Act of 1974.

1.6.18 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials and documents supplied in para 1.6.1.9 to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights under the applicable Data Rights clause(s).

1.6.18.1 As specified in Clause 252.227-7020, DFARS, “The Government will have unlimited rights in works first produced, created, or generated and required to be delivered under this contract.”

1.6.18.2 Deliverable versions of reports and briefings per para 1.6.1.9 shall contain complete and substantial technical content that can be applied to Government program processes by Government personnel. The contractor shall make changes, additions, and revisions as requested by the Government and include these in subsequent deliverable work-product versions.

1.6.18.3 In the case of project briefings/presentations, the Government shall review all contractor-developed deliverables and work-products referenced in para 1.6.1.9. Each review shall consist of a subject-matter editorial and content review for completeness and writing quality.

1.6.18.4 If the contractor deems that the Government-proposed timeframe for major work is not feasible, then the contractor shall propose an alternative timeframe or solution alternative to the COR. If the Government agrees that the contractor’s proposed timeframe or alternative is acceptable then that review/revision will be changed.

1.6.19 Organizational Conflict of Interest: If any work performed under this contract creates a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5, the Contractor shall notify the Contracting Officer immediately whenever the contractor becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19.1 Contractor shall not divulge any information accessed and obtained during the course of performing this task to other contractor staff or anyone outside the Government. Specifically, in addition to any organizational conflict of interest provision, contractor employees assigned to this task order shall be required, prior to working, to sign a non-disclosure statement for the Government agreeing not to share any information or data with other contractor personnel not assigned to the project or, if assigned to the project, who has not signed such a non-disclosure statement. Signed non-disclosure statements shall be furnished to the COR prior to contract performance. The company shall include, as part of its Request for Quote (RFQ) submission, its plan to "firewall" these employees and enforce this provision (i.e., internal controls, training, etc.). Failure to adhere to these non-disclosure safeguards may result in termination of this contract. Final authorship and copyright (if required) of any deliverable shall reside with the Government. The contractor shall not gain any unfair advantage.

1.6.20 Personnel Skill Sets: The skill sets that are recommended for each LLC are included in Attachment 1. This does not prohibit any LLC from hiring additional skill sets based on the requirements of the supported activities or as deemed necessary by the Contractor for cross utilization. The skill sets for each LLC will be determined by the specific tasks identified in Part 5 of the task order (TO) for that location.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contract Administrator: The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2 Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3 Contracting Officer: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7 Government-Furnished Property (GFP) or Government Property (GP): Property in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

2.1.8 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the “Key Personnel” listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.10 Quality Assurance: The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11 Quality Assurance Specialist: An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13 Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15 Work Day: The number of hours per day the contractor provides services in accordance with the contract.

2.1.16 Work Week: Monday through Friday, except for Federal holidays unless specified otherwise.

2.2 Acronyms: