17T0292_Amend_1_correction.docx

W81XWH-17-T-0292

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS AND QASP

PERFORMANCE WORK STATEMENT

The Armed Forces Medical Examiner System currently has a need to continue the security system maintenance contract. The contract shall provide a maintenance service plan designed with parts, labor and guarantees a response and repair time to necessitate an effective security system at Armed Forces Medical Examiner System (AFMES), on Dover AFB, DE.

TABLE OF CONTENTS

1.0. GOVERNMENT STATEMENT OF OBJECTIVES

1.1. PURPOSE: SigNet will perform critical implementation functions as well as manage the team of professionals in accomplishing work components of the AFMES security system maintenance and sustainment project. The SigNet team project manager (PM) will be the single focal point held accountable for the success of the project and will provide the compulsory management and coordination to successfully execute sustainment and maintenance of the Security Control System (SCS) and any additional tasks over the life of the contract.

1.2. SCOPE: In accordance with (IAW) the listed performance objectives, the contractor or its subcontractors shall be a specialist in delivering, installing and continued coverage of integrated security system to include equipment, parts, labor and incidentals.

1.3. PERIOD OF PERFORMANCE: The service and delivery date for the equipment is on or before 19 July 2017.

2.0. BACKGROUND

The Armed Forces Medical Examiner System (AFMES), Defense Health Agency (DHA) provides mission support to the Department of Defense in the fields of human remains identification for recent and previous conflicts; medico-legal death investigations, forensic DNA analytical services; bioinformatics analysis and management services; mass-fatality specimen collection and management services; and human reference specimen collection, cataloging, archival, and retrieval repository services.

3.0. QUALITY MANAGEMENT

3.1. The SigNet contractor or its subcontractors will perform critical implementation functions as well as manage the team of professionals in accomplishing work components of the AFMES security system maintenance and sustainment projects. SigNet will present an overview of the project plans including a summary of processes to be employed, project schedule, and planned status and project reviews.

3.2. INSPECTION AND ACCEPTANCE: The inspection and acceptance point for all deliverables and services rendered under this contract will be the Contracting Officer’s Representative (COR). The performance by the contract personnel, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the COR. The customer reserves the right to inspect or test any software that has been tendered for acceptance. The COR may require repair or replacement of nonconforming software at no increase in contract price.

4.0. PERFORMANCE OBJECTIVES:

4.1. AVAILABILITY OF SYSTEMS MONTORING: Provide services 7 days a week, 24 hours and after hour emergency (including holidays) coverage as needed. Provide response time within eight working hours following receipt of service call.

4.2. INSTALLATION: Support AFMES with services that will include to provide and install all security equipment and updates in a timely manner to ensure there is no mission degradation to the facility to further enhance the safety and security of the Armed Forces Medical Examiner Systems.

4.3. STAND-ALONE APPLICATIONS: All software components are installed on stand-alone computers which control the instrument and the instrument software. Any system software, to include Microsoft Office, that requires activation must be installed and activated prior to delivery and installation. Contractor will provide training every two years unless needed sooner for five staff members.

4.4. TELEPHONIC OR ELECTRONIC TECHNICAL SUPPORT: The contractor shall provide AFMES 24/7 access to a telephonic technical support phone number as well as a website and/or email address that is available during the normal business hours of AFMES. The technical support staff must be familiar with and capable of assisting AFMES personnel with the operation of the system and applicable software. Contractor will provide training every two years for five people. Contractor will replace defective equipment with loaner equipment from available service pool if faulty equipment cannot be repaired onsite for continued service.

4.5. RESPONSE TIMES: The contractor shall respond telephonically or electronically to all telephone or electronic service calls within four (4) normal business hour of notification of a problem. The contractor shall complete all corrective measures within 24 business hours of initial notification from the Security Officer.

4.6. PREVENTATIVE MAINTENANCE: Contractor will perform a comprehensive maintenance examination and test twice annually. Contractor will provide annual software support and maintenance fees for the current Lenel and associated systems

5.0. ADMINISTRATION:

5.1. COMPUTER NETWORK: Contractors will not be allowed to access the internet and/or be granted computer access to the AFMES Network. The S-2 Technical Representative or designee will be available for requests to see specific items on the network. The representative or designee will log-in to the computer, pull-up and if necessary print out additional information as needed as long as it does not violate Information Assurance or HIPPA policy. Contractors will not enter the facility or introduce mobile or other computing devices without prior approval from the AFMES Information Assurance Manager.

5.2. SECURITY:

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental Installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured.

The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the Installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

The contractor shall submit any request for compensation on delays to the Contracting Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines of any potential delays in accordance with the terms and conditions of this requirement.

All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

5.3 Contractor Badge Policies:

All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI.

DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

Base Contracting Office or base point of contact will immediately notify 436 SFS, Pass and Registration when a contractor’s employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

5.4 Installation Access:

The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from 436 SFS, Pass and Registration, for the duration of the contract. Employees are only permitted to enter the Installation during the date and time periods indicted on their contractor badge.

Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the Installation. All vehicles entering the DAFB Main Base, Military Family Housing or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

5.5 Antiterrorism Awareness Level I Training:

DoD Contractors supporting a Base Service Contract (e.g., Custodial Services, Ground Maintenance, etc.) are highly encouraged to complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Joint Knowledge Online (JKO) Learning Management System (LMS) at http://jko.jten.mil/courses/atl1/launch.html for individuals without access to government Non-classified Internet Protocol Router Network (NIPRNET) computer and who do not possess a CAC card.

6. CONTRACTING OFFICER’S REPRESENTATIVE (COR): The COR will be the Contracting Officer’s (KO) authorized representative in administering the contract. The Contractor’s representative shall be available to discuss any problems that the Contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the Government with the Contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution.

KO:

XXXX XXXX

USAMRAA

Phone: 301-619-XXXX Email address: XXX.X.XXXX2.civ@mail.mil

Contract Specialist:

XXXXX

USAMRAA

Phone: 301-619-XXX Email address: XXXXX.civ@mail.mil

COR:

TDB

AFMES

Phone:

Email address:

6.1. CONTRACTOR MANPOWER REPORTING. "ACCOUNTING FOR CONTRACT SERVICES: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address “https://cmra.army.mil. The required information includes: (1) Contracting Office, KO, KO’s Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractor); (6) Estimated direct labor dollars paid this reporting period (including sub-contractor); (7) Total payments (including sub-contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (10) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using standardized nomenclature provided on website); (11) Presence of deployment or contingency contract language, and, (12) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). (13) As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. The contractor shall notify the KO’s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the contractor will notify the KO."

AFMES UIC =W03K06 DODAAC = W56DNH

7.0. QUALITY ASSURANCE SURVEILLANCE PLAN

7.1. PLAN OBJECTIVE: This plan provides a quality surveillance strategy for the delivery of, installation of, telephonic or electronic support, and response time to service calls for the Lenel/Signet Security infrastructure at AFMES. The primary purpose of this plan is to provide a basis for the government’s evaluation of the Contractor’s key areas of performance under this contract. The KO, in conjunction with input provided by the COR, will evaluate the Contractor’s performance. Oversight of the Contractor’s performance will assure quality and consistency of contract performance.

7.2. PERFORMANCE MEASUREMENT OBJECTIVE: The key area(s) of the Contractor’s or its subcontractors’ performance that will be evaluated during the term of the contract. The performance work statement reference will be provided for each performance measurement objective.

7.3. ASSESSMENT METHOD: Contractor or its subcontractors’ performance is inspected periodically. Method of surveillance is passive by customer feedback.

7.4. ACCEPTABLE QUALITY LEVEL (AQL): The degree to which the Government will allow the Contractor’s or its subcontractors key areas of performance to vary; the variance from the standard that the Contractor or its subcontractors is allowed and the grading/measurement associated with deviation from the specific performance standard.

7.5. KEY AREAS OF PERFORMANCE (Performance Requirements Summary):

4.5 100% review by COR of installation

3.1 100% Review by COR upon installation

4.6 Passive surveillance by customer feedback

7.6. CONTRACTOR PERFORMANCE ASSESSMENT REPORT. This report shall be submitted to the KO annually by the COR, or upon exception.

7.7. RE-PERFORMANCE OF SERVICES. If any of the services do not conform to contract requirements, the Government will require the contractor to re-perform the services in conformity with contract requirements, at no additional cost to the Government. When the defects in services cannot be corrected due to circumstances, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed. The KO may exercise appropriate contractual remedy should the contractor fail to promptly take the necessary action to ensure future performance is in conformity with contract requirements.

When apparent non-satisfactory work is identified, the COR shall prepare a Contract Discrepancy Report (CDR) and submit to the KO for review, see attached for CDR form. The Contractor shall then be required to respond to the CDR. The Contractor shall explain reasons for substandard performance, how performance will be returned to acceptable levels, and how recurrence of the same or like problems will be prevented. The KO will evaluate the Contractor's explanation, assess its validity, and determine whether it is acceptable.

The contractor shall be required to correct/eliminate any deficiencies in services in a timely manner. Notification begins when pertinent documents (e.g., Customer Complaint Record or CDR) are issued to the contractor. Time of notification and correction of all applicable deficiencies should be entered on all Government documents and retained in the contract file. The Government may execute a deduction in payment for non-compliance when validated by the KO.

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