A-01-02-PWS-MC-June2016.doc

PERFORMANCE WORK STATEMENT (PWS)

Instruction in Mission Command Systems (MCS) & Army Medical Department Business Systems U.S. Army Medical Department Center and School

Academy of Health Sciences (AHS), Fort Sam Houston, Texas

1. General. This is a non-personal service requirement to provide instructional services in Mission Command Systems (MCS) and U.S. Army Medical Department Business Systems instruction. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who in turn is responsible to the Government.

1.1. Background: The Mission Command Systems (MCS) is a group of systems including automated command and control processors, communication networks, tactical operations center redesign packages, and new procedures for business processes. The Army Medical Department (AMEDD) Business System is an advanced, complex set of information systems integrating hospital and support area information into the following functional areas: Pharmacy, Radiology, Laboratory, Nursing, Patient Administration, Medical Logistics, Preventive Medicine, Patient Appointment and Scheduling, Clinical Dietetics, Medical Documentation and Order Entry.

1.2. Scope of Work. The contractor shall provide lesson plans, instructional materials, conduct and evaluate training in MCS, AMEDD Business Systems-Garrison, AMEDD Business Systems-Theater, Medical Communications for Combat Casualty Care Unit Level Administrator Course instruction and future systems as they evolve. Mission Command Systems include: Mission Command System overview, Force Battle Command Brigade and Below (FBCB2) overview and operator, Command Post of the Future, Joint Capabilities Release (JCR), and Battle Command Sustainment Support System. AMEDD Business Systems-Garrison include: Joint Knowledge Online, Health Insurance Portability Assurance Act, Composite Health Care System (CHCS), Essentris, AHLTA, Military Health System-Genesis and Microsoft Office Suite applications. AMEDD Business Systems-Theater include: AHLTA Theater (AHLTA-T), Theater Medical Date Store (TMDS), Theater Composite Health Care System 2 (TC2), Medical Situational Awareness in the Theater (MSAT), Defense Medical Logistics Support Customer Assistance Module (DCAM), Joint Operation Medicine Information Systems (JOMIS) and Microsoft Office Suite applications.

1.3. The Contractor shall comply with all applicable laws, rules and regulations, including but not limited to those included in Section 6 of the PWS.

1.3.1. The Contractor shall comply with all applicable installation, facility and area commander installation/facility access and local security policies and procedure and shall provide all information required for background checks to meet installation access requirements of the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) at the installation change, the Government may require changes in contractor security matters or processes.

1.4. Safety Requirements: The Contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.5. Security Requirements: The Contractor shall be responsible for the security of all Service member information.

1.5.1. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.5.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the contracting officer.

1.5.3. The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the government, in writing, and updated as necessary throughout the contract period.

1.5.4. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results must be surrendered to the COR within five calendar days of request.

1.6. Joint Base Fort Sam Houston Access and Access to other Federal Installations

1.6.1. Effective 1 May 2013, access to Joint Base Fort Sam Houston (JBFSH) will be closed except for pre-vetted and approved credential holders IAW Air Force Federal Acquisition Regulation Supplement 5352.242-9000 (Contractor Access to Air Force Installations); AFI 31-101 (Integrated Defense); AFI 31-113 (Installation Perimeter Access Control); and AFI 31-502 (Defense Biometric Identification Systems (DBIDS) Operations. The CSPs providing services at JBFSH will no longer be allowed entry without approved access credentials.

1.6.2. The contractor shall obtain installation identification (access credentials) for all CSPs who make frequent visits to or perform work at JBFSH. The contractor shall submit a request for access credentials through their designated unit Requesting Authority (RA)/Authorizing Official (AO), usually the COR (sponsor), for submission to the Security Forces Visitor’s Center (VC). The request for access shall be on company’s letterhead and include every individual requesting entrance into JBFSH. The request should contain contractor/company name, project title, project number/contract number, location of work site, contract start and end dates, name of government sponsor (RA/AO) and full names of CSPs, date of birth and driver’s license number and state issued. The contractor shall email or submit in person the request to the RA/AO at least 10 days in advance of required access date to JBFSH.

1.6.3. The Visitor’s Center (VC) will contact the RA/AO with approval and /or disapproval of listed contractor personnel. The RA/AO will then contact the contactor and have them report to the VC on the Walter’s Street Access Point location to obtain access credentials within 30 days of list approval. Credentials may be issued for up to one year.

1.6.4. The CSPs accessing the installation with a privately owned or company furnished vehicle shall have the following proof: vehicle registration, liability insurance, license plate number, current State Inspection Sticker, valid State Driver License and phone number for sponsor on installation.

1.6.5. Wants and warrants checks will be conducted for every contractor and/or employee. The contractor is responsible for ensuring its employees possess VC issued credentials upon access to JBFSH and upon request by the Security Forces.

1.6.6. The contractor is responsible for ensuring all installation access credentials issued to CSPs are returned to the issuing office upon expiration, completion of contract, or termination of services. Failure to comply with these requirements may result in withholding of final payment and possible debarment from entering any JBFSH installation.

1.6.7. For access to all other federal installations, the contractor shall contact their designated unit’s RA/AO (COR) for instructions on obtaining access credentials for their employees. All federal installations access procedures vary.

1.7. Trusted Associated Sponsorship System (TASS).

1.7.1. The contractor shall comply with agency personal identity verification procedures that implement

Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-

05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.7.2. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal information system

1.7.3. The contractor shall ensure compliance with the provisions set forth below. For purposes of Federal

Acquisition Regulation (FAR) 52.204-9, the government will designate a Trusted Agent (TA) for this contract. The government reserves the right to amend or supplement these provisions pursuant to the changes clause in the contract.

1.7.4. The contractor is responsible for absences of CSPs due to expired identification and access documents.

Such absences shall not relieve the contractor of its obligation to perform the services required under this contract.

1.7.5. The government will sponsor the CSPs for an Army Knowledge Online (AKO) account. All CSP email addresses will identify them as a contractor and use the format firstname.lastname.ctr@ mail.mil. AKO will be discontinued by the government when the CSPs no longer require access.

1.7.6. The Government TA will send a notice through the TASS to the AKO e-mail address provided IAW the above requirement. The CSP’s user ID and password will be provided in the email and shall require a change at first log-in. In the event the e-mail message is not received the contractor may request the username and password from the TA and proceed to the website https://www.dmdc.osd.mil/tass to complete the process.

1.7.7. The CSP shall log into the TASS and complete the verification process by submitting the application back to the TA for approval.

1.7.8. The application will be accepted, returned, or rejected by the TA. Notice as to whether the application has been accepted, returned or rejected will be provided to the individual's e-mail address provided within 48 hours after submission. If the application is returned or rejected, the CSP shall contact the TA and comply with the TA's guidance to attempt to correct and resolve the issues.

1.7.9. Upon approval of the application, the CSP shall receive an e-mail sent to the address provided stating the

Common Access Card (CAC) application was approved. The applicant must then go to a RAPIDS Issuing Facility to have the government credential issued. The CSP must present two acceptable forms of ID which include:

Driver's License, Military ID, Contractor Company ID with picture and expiration date, charge card with picture imprinted, or passport.

1.7.10. Revalidation Requirements. The TA is required to revalidate all CSPs, in the TASS, every 180 days. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

1.7.11. Out-processing Requirements. When a CSP's performance under this contract ceases, the CSP shall personally bring the CAC to the TA and complete the DA Form 2962. The TA will revoke the CAC from the

TASS.

1.8. IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.8.1. The contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of this contract. The contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government Personnel work products that are obtained or generated in the performance of this contract.

1.9. Performance Quality: The Contractor shall maintain a complete Quality Control Plan (QCP) that shall ensure the requirements of the contract are provided as specified in Section 5 of the PWS. Within thirty calendar days after contract award, three copies of a comprehensive written QCP shall be submitted to the COR and within 5 working days when changes are made thereafter.

1.10. Performance Period. Hours of Operation. Services shall be performed between the normal duty hours of 7:30 a.m. to 4:30 p.m., not to exceed 40 hours Monday through Friday excluding federal holidays. Any services performed outside the normal duty hours will be coordinated with the COR. Specific tasks and classroom locations will be designated by the Government.

1.11. Closures.

1.11.1. In the event of an executive holiday that prevents the contractor’s personnel from performing, the contractor shall follow the same departure and reporting directions given to government personnel. The government shall not be invoiced for time not worked during an executive holiday.

1.11.2. In the event of unplanned facility closure due to natural disaster, military emergency, severe weather, or facility-related problem that prevents the contractor’s personnel from performing, the contractor shall follow the same departure and reporting directions given to government personnel. The government shall not be invoiced for time not worked during unplanned facility closures.

1.12. Meetings.

1.12.1. The Contractor's representative may be required to meet with the Contracting Officer as deemed necessary.

1.12.2. Contract personnel will attend all meetings (such as staff meetings) as directed by the COR. The contractor shall not represent the government at any meeting.

1.13. Travel

1.13.1. Local Vicinity: Travel between Ft Sam Houston and Camp Bullis is required. It is estimated that travel to and from Ft Sam Houston and Camp Bullis will be no more than five times per month and is not reimbursable.

1.13.2. Reimbursable Travel. Travel may be required to obtain additional systems training on the Mission Command Systems. MCS training maybe held at Fort Hood, Texas or Fort Leavenworth, Kansas.

1.13.3. Travel may be required to obtain knowledge of system updatesl for AMEDD Business Systems-Theater and the MC4 Unit Level Administrator Course at a military installation. The Joint Travel Regulation (JTR) is not applicable to contractor travel, however, the not-to-exceed (NTE) travel costs limitations identified within the JTR will be used as a cost ceiling limit for which the government will not exceed in reimbursing the contractor for travel costs.

1.13.4. A Contract Line Item Number (CLIN) will be established for Reimbursable Travel. The funding limit specified in the CLIN shall not be exceeded (NTE). Costs billed under this CLIN shall not include miscellaneous costs such as overhead, profit, or general and administrative (G&A) costs. Reimbursement costs shall be limited to actual costs incurred NTE JTR cost ceiling limits. The KO reserves the right to have the Defense Contract Audit Agency (DCAA) audit Contractor Invoices submitted by the contractor for costs associated with this CLIN. All requests for reimbursement are subject to the provisions contained in FAR subparts 31.205-46 and other Federal Acquisition Regulation provisions that may apply.

1.14. Quality Control: The Contractor is responsible for all quality control to ensure the requirements of the contract are provided as specified. The Contractor’s management shall ensure that employees properly comply with the performance standards outlined in the PWS. Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees shall not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 of the Federal Acquisition Regulation (FAR).

1.15. Antiterrorism (AT) Training. AT Level I Training. All CSPs, to include subcontractor CSPs, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 90 calendar days after contract start date and then annually thereafter. The contractor shall ensure that all new CSPs complete AT Level I Training within 30 days of starting work and then annually thereafter. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.The contractor shall submit certificates of completion for each CSP and subcontractor CSP to the COR within 5 calendar days after completion of training by CSPs and subcontractor CSPs.

1.16. DOD Information Assurance Awareness Training. All CSPs with access to government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness training prior to access to the information systems and then annually thereafter IAW AR 380-67, Personnel Security Program and Homeland Security Presidential Directive 12 for a Common Identification Standard for Federal Employees and Contractors. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP. DOD IA Awareness Training can be taken at: https://ia.signal.army.mil/DODIAA/default.asp.

1.17. Operations Security (OPSEC) Training. All Contractor employees will complete Level I OPSEC training within 30 calendar days of reporting for duty and must complete annual OPSEC awareness training each year thereafter. OPSEC training is available at http://cdsetrain.dtic.mil/opsec/index.htm. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP . In addition, per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training. TARP training requirement will be coordinated with the COR within 90 calendar days after contract start date and then annually thereafter.

1.18. Sexual Assault Prevention and Response Program (SHARP). The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

1.18.1. The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

1.18.2. The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. CONTRACTING OFFICER. A person with authority to enter into contract; administer, or terminate contracts. Make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.2. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.3. CONTRACTOR. The term as used in this contract refers to the prime.

2.1.4. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.5. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.6. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.7. SUBCONTRACTOR. One that enters into a subcontract and assumes some of the obligations of the primary Contractor.

2.1.8. WORK DAY. The number of hours per day the Contractor provides services.

2.1.9. WORK WEEK. Is defined as Monday through Sunday (dependent on workload and mobilization requirements).

2.2. Acronyms: List all acronyms used in the PWS that are represented in the PWS..

ACOR

Alternate Contracting Officer's Representative

AHS

Academy of Health Science

AMEDD

Army Medical Department

AMEDDC&S

Army Medical Department Center and School

AR

Army Regulation

BCS

Battle Command Server

CAC

Common Access Cards

CFR

Code of Federal Regulations

CHCS

Composite Health Care System

COR

Contracting Officer Representative

COTR

Contracting Officer's Technical Representative

COTS

Commercial Off the Shelf

DA

Department of the Army

DCAM

Defense Medical Logistics Support Customer Assistance Module

DOD

Department of Defense

FBCB2

Force Battle Command Brigade and Below

HIPAA

Health Insurance Portability and Accountability Act of 1996

JCR

Joint Capabilities Release

JOMIS

Joint Operation Medicine Information Systems

KO

Contracting Officer

MEDCOM

U.S. Army Medical Command

MC4

Medical Communications for Combat Casualty Care

MCS

Mission Command Systems

METC

Medical Education and Training Campus

MSAT

Medical Situational Awareness in Theater

MTF

Medical Treatment Facility

NAC

National Agency Check

OCONUS

Outside Continental United States (includes Alaska and Hawaii)

OPSEC

Operational Security

OTSG

Office of The Surgeon General, U.S. Army

POC

Point of Contact

POI

Program of Instruction

PWS

Performance Work Statement

QA

Quality Assurance

QAP

Quality Assurance Program

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Program

SHARP

Sexual Assault Prevention and Response Program

TARP

Threat Awareness Reporting Program

TC2

Theater Composite Health Care System 2

TE

Technical Exhibit

TMDS

Theater Medical Data Store

TRADOC

Training and Doctrine Command

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Materials.

3.1.1. The government will provide the MCS and AMEDD Business Systems manuals and materials that will be used by the contractor to provide lessons plans and instructional material for each program of instruction, including updates and revisions as necessary.

3.1.2. Government provided supplies will be used by the contractor to print handouts of MCS and AMEDD Business Systems instructional materials to be given to each student for each program of instruction as required.

3.2. Facilities.

3.2.1. The government will provide office space with furniture, phone and information technology equipment.

3.2.2. The government will provide classroom space with the required information technology equipment and software necessary for the instruction.

3.3. Government Services.

3.3.1. The Government will provide access to the training material database system or any future training material database system to the contractor to provide lesson plans and access to Microsoft Office Suite applications for developing instructional materials (slide presentations, handouts etc.).

3.3.2. The Government will provide access to the electronic Information Management Training Calendar to be used to identify the type of instruction; who is receiving instruction; the date and times of instruction and date and time of personnel absences.

3.4. Government Quality Assurance (QA).

3.4.1. The Government will perform the inspection and acceptance of the completed work in accordance with the Quality Assurance Surveillance Plan.

3.4.2. The Government will evaluate the Contractor's performance based upon continued compliance with personnel qualifications, consistent acceptable performance of the completed work, and analysis of student feedback.

3.5. The contractor shall ensure all CSPs receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after contractor personnel begin performance under this contract. Training can be obtained either online or in person. Contractor personnel can attend SHARP training provided by MEDCOM on an every other month basis by contacting (210) 221-8361 for class date/time and availability. If contract individuals have an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The Contractor shall furnish all services required to perform work under this contract that are not listed under Section 3 of this statement.

4.1. Personnel Qualifications.

4.1.1. Contractor employees shall knowledge of U.S. Army: healthcare specialties and medical operations.

4.1.2. Contractor employees providing instruction shall have a minimum of 3 years’ experience delivering instruction on using information systems to adults.

5.4.2. Contractor employees providing instruction on the AMEDD Business Systems shall have at least one year experience training AHLTA, AHLTA-T or MSAT.

5.4.2. Contractor employees providing instruction for the MC4 Unit Level Administrator Course shall have one year experience teaching the MC4 Unit Level Administrator Course.

4.1.3. Contractor employees providing instruction shall have the capability to utilize a variety of instructional technologies, training devices, and teaching methods to incorporate the principles of adult learning into teaching practices.

4.1.4. Contractor employees providing instruction shall have the ability to learn, within a 30 calendar day period of time, a new and/or revised information system.

4.1.5. Contractor employees providing instruction shall have the ability to assess the training needs of various educational disciplines, to include but not limited to, officer areas of concentration and military occupational specialties.

4.1.6. The contractor employees shall attend training for new software systems on MCS and AMEDD Business systems. Training may be in places other than Fort Sam Houston, Texas. Training shall be completed within 30 days after notification of requirement.

4.17. Contractor employees providing instruction in Mission Command System Courses will be certified in a minimum of one of the following systems: Force Battle Command Brigade and Below (FBCB2) Operator; Joint Capabilities Release; Command Post of the Future (CPOF) and Battle Command Sustainment Support System (BCS3).

4.1.8. Contractor employees providing instruction shall be able to provide, implement, evaluate, and revise training programs for the MCS, AMEDD Business Systems and MC4 Unit Level Administrator Course. Contractor employees providing instruction shall have sufficient basic knowledge of the MCS, AMEDD Business Systems and MC4 Unit Level Administration to determine the cause of and solution to an error condition.

5. DESCRIPTION OF WORK:

5.1. The contractor shall provide lesson plans, instructional materials, conduct and evaluate training in MCS, AMEDD Business Systems-Garrison, AMEDD Business Systems-Theater, and Medical Communications for Combat Casualty Care Unit Level Administrator Course instruction. Mission Command Systems include: Mission Command System overview, Force Battle Command Brigade and Below (FBCB2) overview and operator, Command Post of the Future, Joint Capabilities Release (JCR), and Battle Command Sustainment Support System. AMEDD Business Systems-Garrison include: Joint Knowledge Online, Health Insurance Portability Assurance Act, Composite Health Care System (CHCS), Essentris, AHLTA, Military Health System-Genesis and Microsoft Office Suite applications. AMEDD Business Systems-Theater include: AHLTA Theater (AHLTA-T), Theater Medical Date Store (TMDS), Theater Composite Health Care System 2 (TC2), Medical Situational Awareness in the Theater (MSAT), Defense Medical Logistics Support Customer Assistance Module (DCAM), Joint Operation Medicine Information Systems (JOMIS) and Microsoft Office Suite applications.

5.1.1. At the start of the contract the contractor shall provide instruction on the Mission Command Systems and AMEDD Business Systems-Garrison within the Medical Education Campus (METC) and the AMEDDC&S, located at Ft Sam Houston, Texas or Camp Bullis, Texas. Student to instructor ratio is dependent upon each lesson plan. If there is hands-on computer work for a lesson plan, the instruction shall be small group instruction. For small group instruction on average the ratio is one instructor for every ten (10) students. The class schedule will vary, but the contractor must be capable of providing instruction for seven (7) small groups simultaneously. Instructors may be required to travel to Ft Hood or Fort Leavenworth to receive training related to new MCS or MCS software updates.

5.1.2. Within 30 days of notification the contractor shall be prepared to provide instruction on the AMEDD Business Systems-Theater. Instructors will be required to travel to other military installations to provide instructions on the AMEDD Business Systems-Theater. Training Mobile teams may provide instruction at different sites simultaneously. Student to instructor ratio is dependent upon each lesson plan. If there is hands-on computer work for a lesson plan, the instruction shall be small group instruction. For small group instruction on average the ratio is one instructor for every ten (10) students. The class schedule will vary, but the contractor must be capable of providing instruction for twelve (12) small groups simultaneously.

5.1.3. Within 30 days of notification the contractor shall be prepared to provide Medical Communications for Combat Casualty Care (MC4) Unit Level Administrator instruction. MC4 Unit Level Administrator instruction will primarily be taught at Camp Bullis, Texas but may be taught at other military installations.

5.2. Draft Lesson Plans and Instructional Material

5.2.1. The contractor shall submit draft lesson plans, and instructional materials for each MCS, AMEDD Business Systems and MC4 Unit Level Administrator Course program of instruction (POI) to the COR 45 days prior to the start of a new POI. The draft lesson plans shall be submitted into the designated training material database.

5.2.2. Any revisions to the draft lesson plans shall be made within 15 calendar days prior to the start of each instruction. 80% of revised lesson plans and training materials must be submitted into the designated training material database, or any future training material database.

5.2.3. The contractor shall submit lesson plans, and instructional materials, for each MCS, AMEDD Business systems and MC4 Unit Level Administrator Course POI, compliant with TRADOC Regulation 350-70, and MCS, AMEDD Business Systems and MC4 Unit Level Administration manuals and materials, to the COR 15 days prior to the start of a new POI.

5.3. Approved Lesson Plan.

5.3.1 The Government will approve the lesson plan prior to input into the designated training material database.

5.3.2. The contractor shall input at least 80% of approved lesson plans and training materials into the designated training material database, or any future training material database, within 45 business days of approval.

5.3.3. The contractor shall provide training, using approved lesson plans, and instructional materials, for MCS, AMEDD Business Systems and MC4 Unit Level Administrator Course, for each program of instruction (POI).

5.4. Training

5.4.1. Contractor employees providing instruction in Mission Command Systems shall complete at least two of the Mission Command System Courses, with 65% completion within 60 days from start of contract and 100% completion within 180 days of start of contract.

5.4.3. The contractor shall provide training, using approved lesson plans, and instructional materials, for MCS, AMEDD Business systems and MC4 Unit Level Administrator Course, for each program of instruction (POI). Reference technical exhibit for course frequency.

5.4.4. The contractor shall support classroom setup to include; hardware system setup; hard drive installation; and loading of software.

5.4.5. The contractor employees shall manage and coordinate the use of training equipment and instructional materials with the government COR.

5.4.6. The contractor employees shall effectively communicate orally and in writing and utilize a variety of communication techniques for teaching and disseminating information.

5.4.7. The contractor employees shall develop and coordinate training schedules with the government project manager and teaching departments.

5.4.8. The contractor shall provide 100% of the training for the time and locations specified on the Information Management Training Branch’s training schedule, using approved lesson plans, and instructional materials, for MCS, AMEDD Business Systems and MC4 Unit Level Administrator Course, for each program of instruction (POI).

5.5. Evaluate

5.5.1. The contractor shall participate in program evaluations and after action reviews to help determine how training can be modified and/or improved.

5.5.2. The contractor shall revise and update lesson plans and training materials based upon instructor/student feedback, software upgrades, and changes in the material database system.

5.5.3. The contractor employees shall perform administrative duties related to MCS, AMEDD Business Systems, and MC4 Unit Level Administrator Course to include obtaining records of students and course evaluation feedback.

5.5.4. The contractor shall submit records of the instruction provided, student evaluations, student and instruction feedback, plus lessons learned within 5 working days of the end of each class to the COR.

5.6. Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Instruction in Mission Command Systems (MCS) & Army Medical Department Business Systems via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecrnra.mil/.

5.6.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

5.7. Deliverables.

COR

COR

6. APPLICABLE REGULATIONS AND MANUALS:

6.1. TRADOC Regulation 350-70

6.2. MCS and AMEDD Business System manuals and materials

6.3. Army Regulation 600-20, Army Command Policy, 20 Sep 2012

6.4. OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Responses Program (SHARP), 12 Nov 2013

7. Technical Exhibits and Attachments Technical Exhibits Technicl Exhibit A – Performance Requirements Summary (PRS) Technical Exhit B – Course Frequency

Attachments

Attachment 1. Quality Assurance Surveillance Plan (QASP)

Attachment 2. AMEDD Center and School Instructor Evaluation Checklist