W56HZV-23-Q-L009_NMUSA Audio Tour.pdf

SEE ADDENDUM

( No Col lect Cal ls )

W56HZV23QL009 04-Aug-2023

b. TELEPHONE NUMBER

571-588-9005

8. OFFER DUE DATE/LOCAL TIME

04:30 PM 11 Aug 2023

5. SOLICITATION NUM BER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

( SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t . Use Only)

23.

CODE 10. TH IS ACQUISI TION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W56HZV9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAM E

ASOMA AL NAJJAR

2. CONTRACT NO. 3 . AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLI CI TATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52. 212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRI ATION DATA

1. REQUISITION NUMBER

20.

ADDI TIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52. 212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDI NG ANY ADDITI ONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO I TEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THI S DOCUMENT AND RETURN

% FOR:SET ASI DE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ACC-DTA

6501 E ELEVEN MILE ROAD

DETROI T ARSENAL MI 48397-5000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DI SCOUNT TERMS11. DELIVERY FOR FOB DESTI NA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLIC ITATION

RFQ IFB RFPX

FAX:

TEL: (586) 282-1234

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$34,000,000

NAICS:

712110

X

OFFER DATED

29. AW ARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWI SE IDENTIFI ED ABOVE AND ON ANY

COPI ES TO ISSUI NG OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN- OWNED

SM ALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF77

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEI VED INSPECTED

32b. SIGNATURE OF AUTHORI ZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATI VE

32e. MAILI NG ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORI ZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FI NALPARTIALCOMPLETE

36. PAY MENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHI P NUMBER

PARTI AL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT

41b. SIGNATURE AND TITLE OF CERTIFYI NG OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC 'D (YY/ MM/DD) 42d. TOTAL CONTAI NERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W56HZV23QL009

Section SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

In accordance with FAR 13.106-1(b)(1), “Soliciting from a Single Source”, the Army Contracting Command – Detroit Arsenal (ACC-DTA) intends to award a 12-month Base Year and four (4) 12-month Option Years, Firm- Fixed-Price (FFP) contract to:

Orpheo USA Corporation (Orpheo)

UEI: GU3RPYCN6XJ3

This action is to support the National Museum of the United States Army (NMUSA) for the procurement of audio tour efforts. The contractor shall provide maintenance support for current hardware, purchase additional hardware, produce additional audio tour content, and translate the audio tour into additional languages such as French, Spanish, and Mandarin. Key requirements included the ability to buy the hardware (versus leasing), ongoing maintenance support, and the ability to support key accessibility features.

1. ELECTRONIC CONTRACTING

(a) All Army Contracting Command – Detroit Arsenal solicitations will be publicized on the System for Award Management website (https://www. sam.gov). Any additional attachments, including Technical Data Packages (TDPs) when available electronically, will be separate attachments or links embedded in the solicitation.

(b Reserved.

(c) With the recent transition from www.FBO.gov to www.beta.sam.gov and then to www.sam.gov, the www.sam.gov site has been experiencing a number of issues. Interested Offerors shall submit a proposal via email to the Contract Specialist (asoma.a.alnajjar.civ@army.mil) and cc the corresponding Contracting Officer (elida.kellezi.civ@army.mil) with the subject header: Proposal Submission - W56HZV-23-Q-L009 (company name). Once a proposal is received, the Contract Specialist/Contracting Officer will reply with the respective Offeror stating receipt of proposal submission.

(1) Maximum size of each e-mail shall be 10 megabytes. You may use multiple e-mail messages for each bid/submission, however, you must annotate the subject lines as described above for each message, and number them in this manner: “Message 1 of 3, 2 of 3, 3 of 3”. Bids can be submitted can be submitted using any of the following electronic formats:

(2) Microsoft Office Products; Word, Excel, or PowerPoint. Spreadsheets must be sent in a format that includes all formulate macro and format information. Print image is not acceptable.

(3) Files in Adobe PDF (Portable Document Format). Scanners should be set to 300 dots per inch.

(4) Files in HTML (Hypertext Markup Language). HTML documents must not contain active links to live Internet sites or pages. All linked information must be contained within your electronic bid/offer and be accessible offline.

(5) Other electronic formats are not acceptable.

Ensure that filenames of attachments DO NOT contain spaces to limit virus scanners rejecting the email as unscannable.

(d) Please pay close attention to the Issued By block location on the cover page of the solicitation for closing date and time. The closing date and time is based on the local time of the listed location of the Issued By office. In accordance with FAR 15.208(a), offerors are responsible for submitting proposals, and any revisions, and modifications, so as to be received by the Government office designated in the solicitation by the time specified.

(e) It is the responsibility of the Offeror to ensure the proposal/quote is received by the date and time specified on the cover page of this solicitation. In accordance with FAR 15.208, if the proposal/quote was not received at the initial point of entry to the Government infrastructure (in this case, received through SAM) by the exact date and time specified on the cover page of this solicitation, it will be determined late. Proposal/quote is defined to mean ALL volumes or parts required in the solicitation are included in the electronic submission.

Note: There is no "expected" or "target" length of time for proposal submission; size and content may be factors, therefore offerors are strongly cautioned when submitting proposals to allow adequate time for submission.

(f) Solicitations may remain posted on www.sam.gov after the solicitation closing date. If the response deadline has passed for the solicitation, vendors will no longer be able to submit electronic responses.

(g) Any award issued as a result of this solicitation will be distributed electronically. In the event of a FOIA request for a copy of any award issued as a result of this solicitation, or any subsequent modifications to the contract, the contract and modifications will be released, including the awarded unit price. This is the notice required by Executive Order 12600 (June 23, 1987) of the Government’s intention to release unit prices in response to any request under the Freedom of Information Act (FOIA), 5 USC 552. Unit price is defined as the contract price per unit or item purchased as it appears in Section B of the contract and is NOT referring to nor does it include Cost or Pricing data/information. If an Offeror objects to such release in the base contract or contract modifications, the Offeror must notify the contracting officer in writing prior to the closing date identified in this solicitation and include the rationale for the objection consistent with the provisions of FOIA. A release determination will be made based on rationale given.

(h) Questions pertaining to this solicitation should be directed to the Contract Specialist identified on the cover page of this solicitation. For technical assistance in doing business with the Government, and doing business electronically, please visit the Procurement Technical Assistance Center (PTAC) website at http://www.aptac-us.org/ to locate a regional center.

2. ACKNOWLEDGEMENT OF AMENDMENTS

Acknowledge all the amendments received from the Government by identifying the amendment number and its issue date below:

Amendment Number: Date:

3. ARMY CONTRACTING COMMAND – DETROIT ARSENAL (DTA) OMBUDSPERSON

Information regarding the Ombudsperson for this contract is located at the following website:

https://www.tacom.army.mil/ombudsperson. (Best viewed using Google Chrome or Microsoft Edge)

4. ALL OR NONE - COMMERCIAL ITEM ACQUISITION

(a) This provision serves as an addendum that modifies paragraph (h) of FAR 52.212-1, entitled INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS. Paragraph (h) is modified to say that the proposal or quote must offer to provide the total quantity of the items in this solicitation.

(b) Only one award will be made as a result of this solicitation. Offers submitted for less than the total quantities of all the items in this solicitation will NOT be considered for award.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job English Audio Tour Content

FFP

The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (5 minutes, 15 minutes, or 30 minutes increments). Separate pricing is required per each increment level.

Period of Performance: 30 SEP 2023 - 29 JUN 2024

FOB: Destination

PSC CD: M1JA

NET AMT

0002 1 Job Foreign Language Translations

FFP

The contractor shall take existing English tour content and produce foreign language translations of audio tour content in 150 minute increments.

Languages: German, French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese, Korean.

Period of Performance: 30 SEP 2023 - 29 JUN 2024

0003 1 Job Content Editing - European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: German, French, Spanish, Italian.

Period of Performance: 30 SEP 2023 - 29 JUN 2024

0004 1 Job Content Editing - Non-European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: Russian, Mandarin, Indian, Japanese, Korean.

Period of Performance: 30 SEP 2023 - 29 JUN 2024

0005 1 Lot Multimedia Audio Tour Devices

FFP

The contractor shall provide multimedia audio tour devices in 20 device increments. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The contractor shall also provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

0006 2,000 Each Disposable Earbuds

FFP

The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

0007 1 Job Annual Maintenance Support

FFP

The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software. The contractor shall also provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

Period of Performance: 30 SEP 2023 - 29 JUN 2024

1001 1 Job OPTION English Audio Tour Content

FFP

The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (5 minutes, 15 minutes, or 30 minutes increments). Separate pricing is required per each increment level.

Period of Performance: 30 JUN 2024 - 29 JUN 2025

1002 1 Job OPTION Foreign Language Translations

FFP

The contractor shall take existing English tour content and produce foreign language translations of audio tour content in 150 minute increments.

Languages: German, French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese, Korean.

Period of Performance: 30 JUN 2024 - 29 JUN 2025

1003 1 Job OPTION Content Editing - European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: German, French, Spanish, Italian.

Period of Performance: 30 JUN 2024 - 29 JUN 2025

1004 1 Job OPTION Content Editing - Non-European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: Russian, Mandarin, Indian, Japanese, Korean.

Period of Performance: 30 JUN 2024 - 29 JUN 2025

1005 1 Lot OPTION Multimedia Audio Tour Devices

FFP

The contractor shall provide multimedia audio tour devices in 20 device increments. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The contractor shall also provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

1006 2,000 Each OPTION Disposable Earbuds

FFP

The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

1007 1 Job OPTION Annual Maintenance Support

FFP

The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software. The contractor shall also provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

Period of Performance: 30 JUN 2024 - 29 JUN 2025

2001 1 Job OPTION English Audio Tour Content

FFP

The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (5 minutes, 15 minutes, or 30 minutes increments). Separate pricing is required per each increment level.

Period of Performance: 30 JUN 2025 - 29 JUN 2026

2002 1 Job OPTION Foreign Language Translations

FFP

The contractor shall take existing English tour content and produce foreign language translations of audio tour content in 150 minute increments.

Languages: German, French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese, Korean.

Period of Performance: 30 JUN 2025 - 29 JUN 2026

2003 1 Job OPTION Content Editing - European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: German, French, Spanish, Italian.

Period of Performance: 30 JUN 2025 - 29 JUN 2026

2004 1 Job OPTION Content Editing - Non-European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: Russian, Mandarin, Indian, Japanese, Korean.

Period of Performance: 30 JUN 2025 - 29 JUN 2026

2005 1 Lot OPTION Multimedia Audio Tour Devices

FFP

The contractor shall provide multimedia audio tour devices in 20 device increments. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The contractor shall also provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

2006 2,000 Each OPTION Disposable Earbuds

FFP

The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

2007 1 Job OPTION Annual Maintenance Support

FFP

The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software. The contractor shall also provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

Period of Performance: 30 JUN 2025 - 29 JUN 2026

3001 1 Job OPTION English Audio Tour Content

FFP

The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (5 minutes, 15 minutes, or 30 minutes increments). Separate pricing is required per each increment level.

Period of Performance: 30 JUN 2026 - 29 JUN 2027

3002 1 Job OPTION Foreign Language Translations

FFP

The contractor shall take existing English tour content and produce foreign language translations of audio tour content in 150 minute increments.

Period of Performance: 30 JUN 2026 - 29 JUN 2027

3003 1 Job OPTION Content Editing - European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: German, French, Spanish, Italian.

Period of Performance: 30 JUN 2026 - 29 JUN 2027

3004 1 Job OPTION Content Editing - Non-European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: Russian, Mandarin, Indian, Japanese, Korean.

Period of Performance: 30 JUN 2026 - 29 JUN 2027

3005 1 Lot OPTION Multimedia Audio Tour Devices

FFP

The contractor shall provide multimedia audio tour devices in 20 device increments. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The contractor shall also provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

3006 2,000 Each OPTION Disposable Earbuds

FFP

The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

3007 1 Job OPTION Annual Maintenance Support

FFP

The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software. The contractor shall also provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

Period of Performance: 30 JUN 2026 - 29 JUN 2027

4001 1 Job OPTION English Audio Tour Content

FFP

The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (5 minutes, 15 minutes, or 30 minutes increments). Separate pricing is required per each increment level.

Period of Performance: 30 JUN 2027 - 29 JUN 2028

4002 1 Job OPTION Foreign Language Translations

FFP

The contractor shall take existing English tour content and produce foreign language translations of audio tour content in 150 minute increments.

Languages: German, French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese, Korean.

Period of Performance: 30 JUN 2027 - 29 JUN 2028

4003 1 Job OPTION Content Editing - European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: German, French, Spanish, Italian.

Period of Performance: 30 JUN 2027 - 29 JUN 2028

4004 1 Job OPTION Content Editing - Non-European Languages

FFP

The contractor shall edit existing audio content in 5 minute increments.

Languages: Russian, Mandarin, Indian, Japanese, Korean.

Period of Performance: 30 JUN 2027 - 29 JUN 2028

4005 1 Lot OPTION Multimedia Audio Tour Devices

FFP

The contractor shall provide multimedia audio tour devices in 20 device increments. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The contractor shall also provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

4006 2,000 Each OPTION Disposable Earbuds

FFP

The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

4007 1 Job OPTION Annual Maintenance Support

FFP

The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software. The contractor shall also provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

Period of Performance: 30 JUN 2027 - 29 JUN 2028

9001 1 Job Contract Data Requiments List (CDRL)

FFP

Not Separately Priced (NSP)

Data Deliverables as set forth in the Contract Data Requiments List (CDRL), DD Form 1423, CDRLs A001-A007

FOB: Destination

SPEC NR: CDRL

PERFORMANCE WORK STATEMENT

STATEMENT OF WORK (SOW)

National Museum of the United States Army (NMUSA) Audio Tour

U.S. Army Center of Military History (CMH)

Scope of Work – National Museum of the United States Army (NMUSA) Audio Tour Contract.

The contractor shall provide ongoing audio tour support to the National Museum of the United States Army (known after as “the museum” or NMUSA). This will include maintenance support for current hardware, the ability to buy additional hardware, the ability to produce additional audio tour content, and the ability to translate the audio tour into additional languages: French, Spanish, and Mandarin.

C.1. General Requirements

C. 1.1. Requiring Activity The National Museum of the United States Army has a requirement for audio tour services in support its one-of-a-kind mission.

C.1.1.1. This contract will be administered by the Army Contracting Command-Detroit Arsenal (DTA). The National Army Museum is a publicly accessible museum that expects to receive between 500,000 and 750,000 visitors a year and tells the history of the United States Army. The Museum is the capstone of the Army Museum Enterprise (AME), a network of museums, training support facilities, museum support facilities and heritage displays operated by the Army around the world. The NMUSA includes a Headquarters and Operations Division, Facilities and Security Division, a Programs & Education Division, an Exhibits Division, a Public Affairs Division, an Information Technology Division and a Visitor Services Division, under which this contract will operate. The NMUSA is operated in partnership with the Army Historical Foundation (AHF), a 501(C)3 non-profit partner whose mission is to raise funds to help operate the National Army Museum.

C.1.1.2. The NMUSA is assigned to the U.S. Army Center of Military History (CMH) which is aligned under the Training and Doctrine Command (TRADOC). CMH is the Army’s primary cultural heritage organization, responsible for preserving the institutional history of the Army, educating the Army and the public on the Army’s history and inspiring Soldiers and Civilians to service.

C.1.2. Description of Services The contractor shall provide all personnel, management, hardware, and services necessary to perform the functions of this scope except those which are made available by the Government. The contractor shall assume total responsibility for all requirements herein on the commencement date of the performance period.

C. 1.2.1. Quality Assurance The Government shall evaluate the contractor’s performance under this contract in accordance with (IAW)the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

C.1.2.2. Functional Areas The work to be performed by the contractor is described in detail in section C.2.

C.1.3. General Requirements The contractor shall fully comply with the most recent and current federal, state, and local laws and regulations, directives and instructions, and other documents set forth in the scope of work.

C.1.3.1. Area of Support The major portion of work shall be performed by the contractor at their sites; some work to include tour testing and validation will be performed at the Museum.

C.1.4. Personnel

C.1.4.1. General The contractor shall furnish fully trained personnel, sufficient in number and qualifications to accomplish all work.

Contract personnel shall be able to speak, read, write, and understand the English language including unique technical terminology required for the performance of these duties and functions. For audio content produced in languages other than English, i.e., French, Spanish, and Mandarin, the contractor shall provide personnel that not only speak the relevant languages with a native fluency but have an understanding of the specific technical vocabulary relevant to the Museum’s subject matter and how to successfully translate it. The contractor shall ensure that all contract personnel shall obtain and maintain all certifications and licenses necessary or appropriate to perform all work contained in this scope and as specified in the Contract Line Item Numbers (CLINs). The contractor shall maintain the training skills and qualifications of all personnel throughout the period of performance.

C.1.4.2. Standards of Conduct The contractor shall not employ any person whose scope of work would constitute a conflict of interest (COI), or an appearance of impropriety, within the meaning of the Standards of Ethical Conduct (5 CFR Part 2635). The contractor shall obey all regulations and the orders of competent authorities including, and without limitations, orders and regulations pertaining to physical and national security and the good order and discipline of the Museum.

The contractor is responsible for the conduct of its personnel and shall take prompt, reasonable, and appropriate disciplinary action against personnel for misconduct, malfeasance, misfeasance, or nonfeasance. The removal from, or barring of, a contract employee from a site shall not relieve the contractor of its obligation to perform all work contained in this scope. Contract personnel will be denied access to, removed, and barred from areas/sites when their presence is determined by competent authority to be detrimental to security, to the health, welfare, or well-being of persons, to the good order and discipline or to the accomplishment of work. The Government expressly reserves the right to remove and bar a contractor whose activity, on or off site, endangers persons or property, or whose presence on the installation presents an unacceptable risk to safety or security.

C.1.4.3. Contractor Point(s) of Contact (POC)

The contractor shall designate a Primary POC for the project. The POC’s contact number(s) shall be furnished to the Contracting Officer Representative (COR) and Chief, Visitor Services Division, NMUSA, and shall not be changed without one week priors notice to the aforementioned parties.

C.1.4.4. The contractor shall perform no inherently Governmental functions. Contractor personnel shall identify themselves as a contractor in meetings, telephone conversations, all written communications and work situations so that their actions cannot be construed as acts of a Government official. The contractor shall take no action that binds the Government to a final decision or results in the exercise of Governmental discretion. When contractor personnel are tasked to attend a Government meeting or conference, they shall identify themselves as employees of a contractor at the beginning of the meeting.

C.1.4.5. Supervision of contractor personnel is the responsibility of the contractor: The contractor’s personnel shall, at all times, be under the supervision of the contractor and not Government employees, whether uniformed or civilian and regardless of rank. There shall be no direct supervision of contractor personnel by the Government. If more than one contractor personnel will be assigned to a specific location, the contractor may designate one person as task or team leader (if needed). The Government will inspect contractor IAW the Contracting Officer Representative Tracking (CORT) tool monthly report and any other clauses included in the contract.

C.1.4.6. U.S. Citizen or Work Permit: All contract personnel performing work under this scope shall be citizens of the United States or have a valid U.S. work permit.

C.1.5. Meetings: Meetings shall generally take place during NMUSA core business hours (9:00 AM to 3:00 PM EST). The contractor shall attend meetings held at the Museum and/or other locations as identified by the Government or participate via electronic means such as video teleconference. Attendance by contractor personnel at meetings held in the local area shall be at no additional cost to the Government. When the contractor is responsible for the presentation/briefing, the charts shall be forwarded to the COR two days prior to the scheduled meeting time.

The contractor may request a meeting with the Procuring Contracting Officer (PCO) when necessary. The contractor shall, at a minimum, invite the COR. The contractor shall provide 72 hours advance notice of these meetings to the

COR.

C.1.5.1. Kick-Off Meeting: The contractor shall perform a start of work meeting at the Museum within 30 days of contract award. The purpose of the meeting is to set the Project Plan and Schedule for each CLIN under the contract.

The meeting will include the COR, the Contractor Project Team, and the Government Project Team and their representatives.

C.1.6. Management of Deliverables and Reporting

C.1.6.1. Quality Assurance Report. The contractor shall provide a quarterly Quality Assurance Report for the scope or CLIN. See Contract Data Requirement Lists (CDRL) A001.

C.1.6.2. Quality Control Plan. The contractor shall develop and provide a Quality Control Plan. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control plan is the means by which the contractor complies with the requirement of the contract.

See CDRL A002. After the acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system.

C.1.6.3. Instructions for Deliverables: The contractor shall provide deliverables as defined by the requirements of the scope. The Government will provide all applicable CDRLs and Data Item Descriptions (DIDS) for deliverables within each specific CLIN.

C.1.6.4. Access to Data: The contractor shall provide access to the Government of all records and data generated under this scope. The Government will have access and retention rights to all data (e.g. hard copy and computer files generated under the applicable CLIN, and all underlying data and files) as well as reports, assessments, software documentation, software programs, technical reports and analyses.

C.1.6.5. The contractor shall use software and hardware which is compatible with the hardware/software utilized by the Museum.

C.1.7. Inherently Governmental Functions

C.1.7.1. The term contractor refers to the contractor and contractor personnel unless otherwise stated.

C.1.7.2. Contractor personnel may gain access to confidential business information and/or any other sensitive information during the course of this contract. Confidential business information and/or any other sensitive information consists of internal museum timelines that are not yet public, information regarding the acquisition of the artifacts, the artifacts that will be on exhibit, and access to the museum prior to opening. This information is not for public dissemination or release.

C.1.7.3. IAW FAR Subpart 7.5, and the policies of Office of Federal Procurement Policy (OFPP) Policy Letter 92- 1, policies and procedures must be in place to ensure that inherently governmental functions are not performed by contractor personnel.

C.1.7.4. Contractors shall take extraordinary care to ensure that they are not perceived as a Government employee.

Contractors may provide technical contracting expertise and assistance to CORs. The contractor’s status as a “Contractor” shall be predominantly displayed in all correspondence types, and dealings with Government or non- Government entities/employees. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government.

C.2. SPECIFIC REQUIREMENTS

C.2.1. Tour Development

C.2.1.1. The contractor shall upon, accepting this contract, work with the staff at the Museum to develop a comprehensive audio tour for the Museum. The contractor shall receive from the Museum staff Artifact Resource Sheets, tour themes, a preliminary tour concept, lists of cast figures and artifacts, a list of Soldier Story Pylons, existing label text for the exhibit galleries, the CMH Style guide, the Museum style guide, and a map of the exhibit galleries. The contractor shall be responsible for taking the provided materials and using them to develop within 45 days of award an audio tour concept for the approval of the museum staff. See CDRL A006. The contractor shall also submit audio samples of the prospective voice actors for review and selection by the Museum staff. The contractor shall work with the staff at the Museum to develop additional audio tour content for the museum. See CDRL A003. The contractor shall receive from the Museum staff all relevant information necessary to develop the tour content. The contractor shall produce as many stops as identified by the museum as long as the total length of time for the audio content adheres to the identified optional intervals for length of audio tours (30 minutes, 15 minutes, or 5 minutes total time as identified in the option).

Note: The audio tour is a compilation of all of the stops. A stop is a single artifact with an associated audio file.

C.2.1.2. The contractor shall also submit audio samples of the prospective voice actors for review and selection by the Museum staff. See CDRL A004. The contractor will work with the Museum staff to refine the initial concept submitted under CDRL A006. The refinement may include all aspects of the proposed audio tour. Following the refinement of the audio tour concept, the contractor shall submit a final audio tour concept for approval NLT 75 days from the date of award. See CDRL A007.

C.2.1.3. The contractor and the museum will agree on a schedule for reviewing, editing, and finalizing audio content with final delivery of the audio files no later than 180 days from the award. Museum staff will confirm all content is historically accurate and all submitted edits will be completed as part of the review process. The review process by the Government will be completed in 30 business days.

C.2.1.4. The contractor shall take existing English tour content (2 hours of content) and translate into the identified language. The contractor shall utilize an in house editing and review process to ensure accuracy of the content. The contractor shall also provide a full written transcript of the new audio content in the identified language. See CDRL

A005. The audio tour shall be site tested by the COR and the Division Chief of Visitor Services. Upon receipt of approval from the government, the contractor shall begin production of the audio tour. The contractor shall submit a draft audio tour script no later than 110 days from the date of award. See CDRL A006. The government will complete a review no later than 30 days after draft audio tour script is provided for content, style and historical accuracy (C+140). The contractor shall provide a sample of draft audio files along with the final Audio Tour Script no later than 155 days after award for approval by the Museum Staff. See CDRL A006. The Museum staff shall provide required corrections. The sample shall include:

One audio clip from every voice actor One audio clip of each language One audio clip from each gallery One audio clip of descriptive language from each gallery Audio clips of any introductory or concluding elements

C.2.1.5. The contractor shall provide final audio files by gallery for approval by the Museum staff no later than 195 days from the start of production. Museum staff will confirm all content is historically accurate and all submitted edits were completed.

C.2.1.6. Upon completion of the audio files in C.2.1.5, the contractor shall conduct a site visit with the Museum staff and field test the audio tour no later than 215 days from the award of the contract. The test will ensure all audio files, exhibit synchronization tools, and hardware works as required. The contractor shall make edits to the audio tour or exhibit synchronization tools based on the results of the field test or based on feedback from the Museum staff. The contractor shall always be mindful of the visitor’s experience and how to best improve it. The contractor shall make any required corrections no later than 225 days from the date of the contract award.

C.2.2. Accessibility Requirements

C.2.2.1. The contractor shall include descriptive language audio content of key artifacts, cast figures and exhibit content in order to facilitate the experience of blind and low vision visitors. This content should be easily identifiable and useable for blind and low vision visitors on the final audio tour and on the procured audio tour hardware. This content and hardware shall adhere to all American with Disability Act (ADA) standards.

C.2.2.2. If mistakes in translation or content are discovered 30-90 business days after the fielding of the audio tour that are the fault of the contractor, the contractor shall make revisions and reproduce the required audio content for the Museum at no cost to the Government. The Government will pay to correct mistakes that are the fault of the Government. The contractor shall assume responsibility for all mistakes relating to translation and production. The Government shall assume responsibility for mistakes relating to historical content unless the content produced by the contractor was different from what was provided by the Government.

C.2.2.3. The contractor shall provide an edited electronic copy of the final tour script in a word document format at the same time as the final audio files are delivered for all executed options years. This includes any additional foreign language, i.e., French, Spanish, and Mandarin content developed. See CDRL A005.

C.2.3. Hardware

C.2.3.1. The contractor shall provide up to 20 multimedia audio tour devices. The devices shall store all audio files including the standard tour, descriptive language content, and foreign language content. The multimedia devices shall also have the ability to play video content that can be uploaded by the museum. The hardware shall be ADA compliant and shall include intuitive features for those with limited to no knowledge of English and / or those who are blind or have low vision. ADA compliance will include capability with standard assisted listening systems, such as neck loops plugged in via standard headphone jacks and heading aids that connect via blue tooth. The audio devices must be able to accept standard headphones, easily accept uploads of updated content via standard interfaces (e.g. USB or Wi-Fi).

C.2.3.2. The contractor shall provide chargers for all of the individual audio tour devices. Chargers must be compliant with standard U.S. electric plugs; type A or B with a 120 voltage and 60Hz.

C.2.3.2 The contractor shall provide 2,000 sets of disposable headphones. The headphones shall be an earbud type.

This will be a recurring choice for each year of the contract.

C.2.3.3. The contractor shall provide maintenance support and troubleshooting for all associated audio tour hardware and software during the base year and each option year. The contractor shall provide onsite support when necessary to conduct repairs or instructions on how to mail hardware back for repairs.

C.2.4. The contractor shall provide software and the appropriate licenses or access via web portal to the Museum and its staff to any relevant interface that allows changes and updates to the audio tour. All provided software or web portals must be compliant with the Government’s computer systems. The contractor shall also provide updated software as necessary to the museum.

C.3. Contract Structure

C.3.1. The contract shall consist of a base period of 12 months and four 12-month option years.

Produce English audio tour content in 30, 15, or 5 minute increments.

Purchase multimedia audio tour devices in 20 device increments to include chargers.

Edit existing audio content in 5 minute increments.

Produce foreign language translations of audio tour content in 150 minute increments.

Purchase 2,000 disposable earbuds.

Annual maintenance support.

C.3.2. Each Option year shall include the ability to:

Produce English audio tour content in 30, 15, or 5 minute increments.

Purchase multimedia audio tour devices in 20 device increments to include chargers.

Edit existing audio content in 5 minute increments.

Produce foreign language translations of audio tour content in 150 minute increments.

Purchase 2,000 disposable earbuds.

Annual maintenance support.

C.4. Anti-Terrorism (AT) Operations Security (OPSEC)

C.4.1. Anti-Terrorism (AT) Training All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after task order start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

C.4.2. Operations Security (OPSEC) Plan Contractors shall follow the CMH OPSEC policies and regulations.

OPSEC Training. New contractors shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractors shall complete annual OPSEC Awareness training. (IAW AR 530-1). The CMH OPSEC Officer will provide training.

C.4.3. iWATCH TRAINING The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR, if assigned, or the Contracting Officer. This training shall be completed within 30*** calendar days of contract award and within 30*** calendar days of new employees’ commencing performance, with the results reported to the COR, or Contracting Officer, no later than 30*** calendar days after contract award. Training may be obtained at https://www.armywarcollege.edu/iwatch/.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 0005 Destination Government Destination Government 0006 Destination Government Destination Government 0007 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 1005 Destination Government Destination Government 1006 Destination Government Destination Government 1007 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 2005 Destination Government Destination Government 2006 Destination Government Destination Government 2007 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 3005 Destination Government Destination Government 3006 Destination Government Destination Government 3007 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government 4005 Destination Government Destination Government 4006 Destination Government Destination Government 4007 Destination Government Destination Government 9001 Destination Government Destination Government

DELIVERIES OR PERFORMANCE

252.211-7003 ITEM UNIQUE IDENTIFICATION AND VALUATION (JAN 2023)

(a) Definitions. As used in this clause-

Automatic identification device means a device, such as a reader or interrogator, used to retrieve data encoded on machine-readable media.

Concatenated unique item identifier means--

(1) For items that are serialized within the enterprise identifier, the linking together of the unique identifier data elements in order of the issuing agency code, enterprise identifier, and unique serial number within the enterprise identifier; or

(2) For items that are serialized within the original part, lot, or batch number, the linking together of the unique identifier data elements in order of the issuing agency code; enterprise identifier; original part, lot, or batch number;

and serial number within the original part, lot, or batch number.

Data Matrix means a two-dimensional matrix symbology, which is made up of square or, in some cases, round modules arranged within a perimeter finder pattern and uses the Error Checking and Correction 200 (ECC200) specification found within International Standards Organization (ISO)/International Electrotechnical Commission

(IEC) 16022.

Data qualifier means a specified character (or string of characters) that immediately precedes a data field that defines the general category or intended use of the data that follows.

DoD recognized unique identification equivalent means a unique identification method that is in commercial use and has been recognized by DoD. All DoD recognized unique identification equivalents are listed at https://www.acq.osd.mil/asda/dpc/ce/ds/unique-id.html.

DoD item unique identification means a system of marking items delivered to DoD with unique item identifiers that have machine-readable data elements to distinguish an item from all other like and unlike items. For items that are serialized within the enterprise identifier, the unique item identifier shall include the data elements of the enterprise identifier and a unique serial number. For items that are serialized within the part, lot, or batch number within the enterprise identifier, the unique item identifier shall include the data elements of the enterprise identifier; the original part, lot, or batch number; and the serial number.

Enterprise means the entity (e.g., a manufacturer or vendor) responsible for assigning unique item identifiers to items.

Enterprise identifier means a code that is uniquely assigned to an enterprise by an issuing agency.

Government's unit acquisition cost means--

(1) For fixed-price type line, subline, or exhibit line items, the unit price identified in the contract at the time of delivery;

(2) For cost-type or undefinitized line, subline, or exhibit line items, the Contractor's estimated fully burdened unit cost to the Government at the time of delivery; and

(3) For items produced under a time-and-materials contract, the Contractor's estimated fully burdened unit cost to the Government at the time of delivery.

Issuing agency means an organization responsible for assigning a globally unique identifier to an enterprise, as indicated in the Register of Issuing Agency Codes for ISO/IEC 15459, located at http://www.aimglobal.org/?Reg_Authority15459.

Issuing agency code means a code that designates the registration (or controlling) authority for the enterprise identifier.

Item means a single hardware article or a single unit formed by a grouping of subassemblies, components, or constituent parts.

Lot or batch number means an identifying number assigned by the enterprise to a designated group of items, usually referred to as either a lot or a batch, all of which were manufactured under identical conditions.

Machine-readable means an automatic identification technology media, such as bar codes, contact memory buttons, radio frequency identification, or optical memory cards.

Original part number means a combination of numbers or letters assigned by the enterprise at item creation to a class of items with the same form, fit, function, and interface.

Parent item means the item assembly, intermediate component, or subassembly that has an embedded item with a unique item identifier or DoD recognized unique identification equivalent.

Serial number within the enterprise identifier means a combination of numbers, letters, or symbols assigned by the enterprise to an item that provides for the differentiation of that item from any other like and unlike item and is never used again within the enterprise.

Serial number within the part, lot, or batch number…