W56HZV-21-R-L045 Final RFP.pdf

SEE ADDENDUM

(No Collect Calls)

W56HZV21RL045

b. TELEPHONE NUMBER

586-282-4429

8. OFFER DUE DATE/LOCAL TIME

07:00 PM 09 Mar 2021

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

09-Mar-2021

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W56HZV9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARK WROBBEL

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ACC-DTA

MAJ WILLIAM BASS

6501 E. 11 MILE RD

DETROIT ARSENAL MI 48397-5000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 586-282-9608 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$35,000,000

NAICS:

721110

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF88

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W56HZV21RL045

Section SF 1449 - CONTINUATION SHEET

STATEMENT OF WORK

PERFORMANCE WORK STATEMENT (PWS)

Basic Life Support

Part 1 General Information

1. GENERAL: This is a non-personal services contract to provide Basic Life Support. The personnel rendering the services herein are not subject to the supervision and control of the Government. Such personnel shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform basic life support and forward operational command post capabilities to support Reception, Staging, Onward and Integration of military service members, Department of Defense Civilians, and any government officials as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this agreement.

The Contractor’s performance will be observed by the government Contracting Officer’s Representative (COR) who will be identified at the time of contract award.

1.2 Objectives: The Contractor shall provide Basic Life Support; food, lodging, laundry transportation and usage of conference rooms or ballrooms to accommodate our Service-members and civilians.

1.3 Scope: The contractor shall provide support services in the areas of:

Lodging with Parking for Busing and Vans, etc.

Catered Meals / Prepared Meals Laundry Services Conference Room Space for Meetings and RSO&I Transportation / Shuttle Service

1.3.1 Additional Desirable Amenities:

Complimentary Wi-Fi 24-hour wake up Messaging Service Ability to receive and hold delivery packages on behalf of the Service-members and civilians.

Working / Accessible Fitness Center

1.4 Period of Performance: The period of performance shall be for a base period of 30 Days plus five (5) 30-day option periods.

1.5 General Information:

1.5.1 Quality Control (QC) The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s Quality Control Program (QCP) is the means by which it assures that its work complies with the requirement of the agreement. A digital copy of a comprehensive written Quality Control Plan shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within 5 days of contract award.

1.5.2 Quality Assurance: The Government will evaluate the contractor’s performance under this agreement in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The Contractor shall provide services every day of the year, to include all holidays.

1.5.4 Hours of Operation: The Contractor will provide services 24 hours a day, 7 days a week. Services will be required seven days a week, with 24-hour on-call availability. The Contractor shall, at all times, maintain an adequate workforce to ensure uninterrupted performance of all tasks defined within this PWS. The Contractor shall keep in mind that the stability, health and continuity of the workforce are essential in the performance of this agreement.

1.5.4.1 Hence forth, the Contractor shall be advised that the services called for in the Basic Life Support should be performed between 0001hrs and 2400hrs, Monday to Sunday (7 days a week). The hours of operation may fluctuate upon the concurrence of the COR and the Contractor. Concurrence will be agreed upon and signed within a written memorandum. The Contractor shall at all times, maintain an adequate work force to ensure prompt service of government requirements and for the uninterrupted performance of all tasks defined within this PWS.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s hotel.

1.5.6 Security Requirements: Keys to the rooms will be maintained by the front desk and Service-members or Civilians should be able to access a replacement room key 24 hours a day 7 days a week.

1.5.7 Contractor Employees: The Contractor’s employees will be subject to periodic medical screening, such as no-contact temperature readings, and question and answer (Q&A), etc., in order to ensure the safety of the Service-members and civilians on the property. The Service-members and Civilians will be subject to the same screening. The US Government has high standards or performance from their contractors and any Contractor employee who endangers Service-members or Civilians and whose continued employment is considered inconsistent with the interest of military or civilian security shall be reported to the hotel management for action and could lead to potential termination of this agreement if not resolved to both parties satisfaction. The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract.

The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. No verbal or physical abuse will be tolerated.

1.5.8 Post Award Conference/Periodic Progress Meetings: The vendor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel will meet monthly or as required with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.9 Project Manager: The vendor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract. The Project Manager and alternate must be fluent in speaking, reading, writing and comprehending English.

1.5.10 Parking. Hotel must have adequate, secure, and lighted designated parking facilities available onsite with a separate area for passenger and baggage unloading/loading area. All facility parking areas must be well marked, cleaned, swept, free of debris, and adequately lighted at night.

1.5.11 Room Check-in Procedures. The front desk must be staffed 24 hours a day. Check-in must be completed as promptly as possible. Normal check-in time should be 2:00pm. However, if guest rooms are available earlier check-in should be allowed. Front desk clerks should ask to see a military identification card to verify eligibility. All lodging guests on must provide a credit card at check-in to cover potential room damages. Payment for personal charges, e.g. telephone, in-room resale items, late check out fees, etc. is the responsibility of the member. If needed contract lodging should attempt to provide secure luggage storage service for those guests that arrive before the normal check-in time. Verify guest identification is on each luggage item stored. Provide the guest with a receipt for each item stored. Front desk staff will provide guests with professionally made, easy-to use map, directing them to their rooms upon check-in if the guest room is in a different facility from the reception center/registration desk. Luggage carts should be provided where feasible. Pets are not authorized to stay with members.

1.5.12 No Shows. The military will be responsible for, and guarantee payment of quarters reserved but not used. Contract lodging office will check-in all no-show personnel after the 6:00pm hold time period. The hotel must provide a list of no-shows to the military lodging office by 8:00am the day after the occurrence. The military lodging office will notify the contract hotel by check out time the same day, if the person will occupy contract quarters any additional nights.

1.5.13 Room Cleaning: Every effort should be made to ensure guests have a clean, comfortable room that affords them a good night’s rest. All lodging employees have a significant role in this effort. All housekeepers must provide guests with friendly, prompt, professional service that reinforces customer service. Guest requests for towels or other housekeeping supplies must be fulfilled as soon as possible, but no later than 30 minutes after the request during normal working hours; after normal duty hours, towels, spare light bulbs, toilet paper, etc., will at least be made available at the front desk. Rooms under this contract will be provided with cleaning service, to include but not limited to replenishing soiled towels with clean, vacuuming carpet, cleaning/sanitizing toilets, replenishing soap, and one clean drinking glass per occupant. Additional maid service can be requested by the tenant at no additional cost to the government. Bed linens will be replaced weekly but can be requested more frequently by the tenant. In addition to full room and common area cleaning, accomplish deep cleaning and preventative maintenance checks not less than quarterly.

1.5.14 Room Descriptions: Rooms shall be cooled by refrigerated air conditioning, and adequately heated with individual temperature controls in each room. All rooms must be clean and free of rodents, insects, mold, and other unreasonable allergens. All rooms must be in good repair and without fire and health hazards. Each room under this contract must have a private bath with shower or tub/shower combination. Each room will contain a minimum of one color television in good working order, dresser space with no less than two drawers per occupant, one alarm clock, one microwave, and one miniature refrigerator/freezer. Each room will have a guest information book concerning the hotel and local area. Double rooms shall consist of a minimum of two queen sized beds equipped with inner spring mattresses and box springs and all necessary linens, blankets, and pillows. Single rooms shall consist of a minimum of one queen sized bed equipped with inner spring mattress, box spring, and all necessary linens, blankets, and pillows.

1.5.15 Lost and Found: The contract lodging must have efficient procedures and operating instructions for the effective handling and return of lost-and-found items to their rightful owners. Store all items in a secure area. The housekeeping staff must maintain a log annotating all found property by building, room, date found, by whom, and disposition of the property. This log should be transferred to the front desk when housekeeping is not open. Every attempt should be made to contact departed guests as soon as possible regarding their forgotten belongings. Vendor may also contact the Contracting Office at (309) 430-3224.

1.5.16 Room Check-out Procedures: Check-out must be completed as promptly as possible. Normal check-out time posted by the hotel should be no earlier than 11:00am. Payment for personal charges, e.g. telephone, in-room resale items, late check out fees, etc.

is the responsibility of the member. Military members MUST come to the front desk to perform all check-out procedures. “Express” check-out options will not be authorized for military members reserved under this agreement. This ensures the contract hotel has contact with the military member before departure to collect any personal charges and ensure all hotel keys, invoices and signatures are collected.

1.5.17 Billing Procedures: Payment shall be made by Credit Card.

1.5.18 Non-smoking Policy: ALL rooms will be reserved as non-smoking. Contract lodging front desk personnel will inform guests of this policy when checking-in. When smoking does occur in a non-smoking guest room, an efficient ionizer or deodorizer will be used to clean the room and rid it of as much smoke residue as possible. Contract lodging operations are authorized to charge the guest (one time per stay) for cleaning services if the guest is informed of this policy at check-in. Guests may request smoking rooms at the time of check-in as long as the request does NOT incur further cost to the government and the hotel can accommodate this request without changing the original reservations (e.g. Two parties are roomed together, but one party requests smoking room. The adjoined parties will remain in the originally reserved non-smoking room).

1.5.19 Laundry: The contract lodging facility must have washers and dryers that are available to the Government. The laundry facility shall be available 24hrs a day, 7 days a week. Additional laundry services are required per Part 5, Specific Tasks, 5.5 (Laundry Services).

PART 2

DEFINITIONS & ACRONYMS

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related Determinations and Findings on behalf of the Government. Note: This is the only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the Contracting Officer (KO) to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology used for surveillance of the contractor’s performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Sunday

2.2. ACRONYMS.

ACSA Acquisition Cross Service Agreement AR Army Regulation AKO Army Knowledge Online CFR Code of Federal Regulations

CLIN Contract Line Item Number COIC Combined Operations Information Center CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative CMR Contract Manpower Reporting DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation FFP Firm-Fixed Price FSC Federal Supply Code IAW In Accordance With KO Contracting Officer POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RSO&I Reception, Staging, Onward Movement & Integration TE Technical Exhibit UIC Unit Identification Code WAWF Wide Area Work Flow

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GENERAL: The Government is currently not providing any facilities, equipment, and materials during the performance of this Blanket Purchase Agreement.

3.1. Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The contractor shall furnish everything required to perform all tasks according to this PWS.

PART 5

SPECIFIC TASKS

5.1. Basic Services: The Contractor shall provide Basic Life Support; food, lodging, laundry, transportation and usage of conference rooms and ball rooms to accommodate our Service-members and civilians.

5.2 Lodging

5.2.1 The Contractor shall provide lodging for up to the hotel capacity. Each lodging unit shall be furnished with linen: to include one pillow per bed, one pillow case per bed, one fitted sheet, one regular flat sheet, and one blanket or equivalent. Each bed shall also have a mattress. Each room will have one microwave and at least one miniature refrigerator/freezer.

5.2.1.1 The Contractor shall operate a linen exchange activity. The Contractor shall replace bed linens, at a minimum of every 72 hours.

5.2.2 The Contractor shall provide a room cleaning service 2-3 times a week for all units and bathrooms. If cleaning service is required more frequently, then it can be requested by the tenants as needed at no additional cost to the government. All community bathrooms, conference areas, or general purpose areas should also be cleaned daily.

5.2.3 Each lodging unit shall have fully functional heating and air conditioning.

5.2.4 Each lodging unit shall remain operational 24 hours 7 days a week. The contractor shall respond to maintenance service calls for these heating and A/C unit within 1 hour of the equipment outages or be prepared to give the tenant a new room. The issue should be resolved within 24 hours.

5.2.5 Each unit should be within reach of the hotel WiFi network. This is inclusive of conference rooms and ballrooms.

5.2.6 All lodging units shall be maintained at full operational capability and deficiencies shall be corrected within 24 hours unless another time period is approved by the COR. If deficiencies cannot be repaired within 24 hours, Contractor shall notify the COR and inform of a course of action. It is the contractor’s responsibility to provide alternatives at no cost additional cost to the Government unless it was due to negligence of the tenant.

5.2.7 The Contractor shall allow full access and use of all facilities on the premises such as the fitness center, pool, and all conference rooms. Fitness center equipment, pool, and conference rooms shall also be kept clean and sanitary to mitigate risk of COVID-19 transmission.

5.3 Conference Center for (RSO&I):

5.3.1 A large conference room or ballroom with a reception area to accommodate in-processing government personnel is required and shall be provided for daily use. These areas must be equipped with IT Capability to execute presentations. IT Capability includes: Two

(2) projectors and two (2) screens, a podium, microphone w/ batteries, WiFi, and the appropriate connections for laptops and computers, including power strips. The hotel should also be able to assist the government with signage that will direct personnel to the RSO&I conference room. There will also be 2 smaller conference rooms that will be provided for senior government officials to work and conduct meetings. Those conference rooms should have the same capability as mentioned above and have a telecom capability to conduct conference calls, if required. Access keys for each conference room shall be provided to the COR in order to secure service-members' equipment.

5.4 Meals:

5.4.1 Meal requirements are detailed below.

5.4.2 Typical meal times are as follows, but are subject to change based on government’s operational hours:

NOTIONAL MEAL TIMES PER PWS

Hot Meals, BREAKFAST 0530-0830 hrs Grab & Go, LUNCH

Hot Meals, DINNER 1700-2130 hrs

5.4.3 The Contractor shall provide meals served 7 days a week, to include all holidays.

5.4.4 The Contractor shall provide a vegan, vegetarian, and gluten-free option for all meals available to personnel. The Contractor should also be prepared to provide a seafood and halal option as well.

5.4.5 The Contractor shall be prepared to provide special menus that may be required for featured meals for American Holidays, organizational observances and other occasions.

5.4.6 During the serving hours, the contractor shall verify that only authorized patrons and unit personnel get served a complete meal.

5.4.7 All meals will be packaged in a plastic container. Eating utensil: knives, spoons and forks, dishes, cups, trays, etc. shall all be disposable. There will not be any buffet style service unless notified by the Contracting Officer

5.4.8 The COR will give the Contractor at least 48 hours notice of service and with the Contracting Officer's approval, reschedule serving hours plus or minus two (2) hours in response to operational needs. In such cases, the Contractor shall adjust serving times accordingly at no additional charge to the government.

5.4.9 The US Government reserves the right to have a Preventive Medicine representative to come and inspect the meal preparation facility for cleanliness in accordance to DoD Standards.

5.4.10 The Contractor shall be responsible for all aspects of food preparation for each meal, including but not limited to acquisition, menu/food preparation, transportation, servicing, and clean up. Duties include but are not limited to:

5.4.10.1 Cooking and preparation of the food:

5.4.10.2 Food Preparation. Contractor is required to prepare all food items to yield optimal freshness. Contract personnel shall prepare food and cleaning for all 222 personnel.

5.4.10.3 Prepare foods on surfaces that have been cleansed, rinsed, and sanitized to prevent cross contamination. The contractor MUST “clean as you go”. Sanitize fixed surfaces using a clean cloth rinsed in a sanitizing solution.

5.4.10.4 Thoroughly wash raw fruits and raw vegetables with sanitizing solution and potable water or, at a minimum, use potable water to wash raw fruits and vegetables before cooking or serving.

5.4.11. The contractor shall immediately notify the contracting officer and nearest medical center upon the discovery of any employee identified as having a contagious disease.

5.4.12 Meal Break Down: The Contractor shall provide hot, prepared meals daily, including breakfast, lunch, and dinner, and possibly a midnight meal. The Government reserves the right to adjust the number of meals per service based on evaluated use. The number of meals required will be based on a 222 personnel count.

5.4.12.1 Minimum requirement of 666. Numbers may vary based on shift schedule.

Meal Breakdown Meal (Approximate Times)

# of Personnel

Breakfast (0530-0830) 222 Lunch (Grab’n’Go) 222 Dinner (1700-2130) 222 Total 666

5.4.12.2 Breakfast meals shall include a variety of foods, including but not limited to the following: eggs, yogurt, bacon, toast, bagel, muffins, oatmeal, at least three kinds of fruits (ie. bananas, apples, oranges), at least two kinds of cereals, a danish, milk, juice (apple, orange, cranberry, etc.), water, coffee, etc.

5.4.12.3 Dinner meals shall include salad options.

5.4.12.4 All meals will be nutritious and of ample portion size.

5.4.12.3 Dinner meals will include salad options.

5.4.13 Box Lunches and Meals-to-Go: The Contractor shall prepare box or sack lunches using in-house ingredients or provide pre-packaged lunches along with a beverage and fruit. Sandwiches shall be individually wrapped and labeled, marked or stamped with production date and time.

5.4.14 The contractor shall provide additional garbage liners for the storage of refuse resulting from meals eaten within the guests’ rooms, and also be prepared to remove this refuse as needed.

5.5 Laundry Services:

5.5.1 The Contractor shall provide laundry service. The Contractor shall provide laundry service for one 15 pound bag per person per week, with three available days to drop off items being Monday, Wednesday, or Friday. 15 pounds of clothing per person is estimated, but more laundry services for additional clothing may be needed.

5.5.2 The Contractor shall will accept laundry daily from tenants with a guaranteed 24 hour return to the tenants.

5.5.3 The Contractor shall provide laundry bags to all assigned personnel.

5.5.4 The Contractor shall be accountable for all Military Uniforms or other articles turned in for laundry service. The Contractor shall provide 100% accountability for all Military Uniforms. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery.

All accountable items not delivered within three (3) days from the original scheduled delivery date will be considered as lost. The contractor shall reimburse the individual owner the replacement cost of the item. The Contractor shall issue a laundry receipt to each customer with a tracking number.

5.5.5 The Contractor shall return all clean washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded.

5.5.5.1 The Contractor shall use necessary laundry soap per load of laundry to eliminate odor and dirt. The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards. Clothes will be washed with soft water at an appropriate temperature with detergent and rinsed in clean water.

5.5.5.2 Any items found to have been unsatisfactorily cleaned shall be re-cleaned by the Contractor at no additional cost to the Government.

5.5.5.3 The Contractor shall repair, at his expense, all damages to individual garments which occur while in the custody of the contractor, to include rips, tears, holes, open seams, chemically stained and replacement of buttons and repair or replacement of zippers.

5.5.5.4 The Contractor shall return the clean laundry to the customer upon receiving a laundry receipt from the customer that was issued to the customer at time of turn-in.

5.5 Transportation Service:

5.5.1 The hotel will provide bus and/or shuttle transportation services for up to 222 Service-members from the hotel to the Wolstein Center and/or other designated worksite one (1) time daily and from the Wolstein Center and/or other worksite to the hotel one (1) times daily. Transportation is anticipated to take place within a 5 mile radius of the hotel. The shuttle is for business operations only. The exact location of the transportation service will be identified upon contract award. Contractor shall ensure that transportation allows for appropriate social distancing during transit.

5.5.2 It is anticipated that there will be workload increases and decreases that will impact personnel counts during this contract. The government may modify personnel counts (increase or decrease) with 2 hours advanced notice to the service provider with no additional charges or penalties.

5.5.3 Drivers shall pick up all Service-members at the hotel and drive them to their worksite. Drivers shall have their vehicles staged at the hotel at 7:00 a.m.. in preparation of transporting the Service-members in the morning. Drivers and vehicles shall pick up all medical personnel between 4:15-4:45 p.m from their worksite and drive them back to their hotel. Drivers shall have their vehicles staged at 4:00 p.m. at the worksite, in preparation of transporting the Service-members in the evening. These times are subject to change.

5.5.4 It is anticipated that there will be transportation time changes. The government may modify transportation time changes with 2 hours advanced notice to the service provider with no additional charges or penalties.

5.5.5 Sufficient transportation will be provided to safely transport Service-members, taking into account the social distancing guidelines provided by the City of Cleveland and the Cleveland Department of Public Health (CDPH). Drivers will wear a face-mask at all times when transporting Service-members to and from their worksite.

5.5.6 Service-members who are departing the hotel for emergency leave to Cleveland Hopkins International Airport will receive a courtesy shuttle to the airport from the hotel. Emergency leave is not anticipated to be required for more than five (5) personnel per thirty day period.

5.5.7 Within a 48 hour notice the hotel should be prepared to provide a shuttle service from the Cleveland Hopkins International Airport to the hotel to support RSO&I operations.

5.5.8 The contractor shall provide vehicles and all services required to keep them safe, clean, and operational. The COR and/or U.S.

Government representative will conduct a joint inspection with the Contractor to ensure physical and mechanical condition of the vehicles satisfies the U.S. Government’s needs, safety needs, and applicable local Government transportation laws.

5.5.9 Both the exterior and the interior of the vehicles must be clean and free of excessive soil, rust, and damage.

5.5.10 The Contractor shall be expected to provide services regardless of weather conditions.

5.6. Contractor Manpower Reporting (CMR):

5.6.1 The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following: https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Officer (KO), Contracting Officer’s Representative (COR); (2) Contract number, including Task and Delivery Order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year or as stated in the delivery schedule of the contract.

5.7 Quality Control Program.

5.7.1 The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The contractor shall provide a copy of their Quality Control Plan to the Contracting Officer for acceptance no later than the date of the Pre-performance Conference. The contractor shall provide a copy of the updated plan to the Contracting Officer prior to the contract start date and as changes occur.

5.7.2 The Contractor’s Quality Control Plan shall include:

(1) An inspection system covering all performance requirements under this contract. It shall specify all areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, or the titles of who will be performing the inspections.

(2) The methods for identifying and preventing defects in the quality of services performed before the level of performance becomes unacceptable.

(3) All inspections conducted by the contractor shall be recorded and made available to the U.S.

Government upon request from the contracting office.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD

ACCEPTABLE

QUALITY LEVEL

/ PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

PRS # 1.

5.2.1 The Contractor shall provide lodging for up to

the hotel capacity. Each lodging unit shall be furnished with a microwave, miniature refrigerator/freezer, and linen: to include one pillow per bed, one pillow case per bed, one fitted sheet, one regular flat sheet, and one blanket or equivalent.

Contractor shall provide all housing in a hard stand, climate controlled building.

Contractor will provide all bedding.

Contractor will ensure that all lodging units will have a fully functional heating and air conditioning system and will respond to outages within 24 hour.

100% Compliance

No more than 1 complaint per month

24 hour response time Weekly

Surveillance/ Customer Complaint

PRS # 2

5.2.1.1 The Contractor shall operate a linen

exchange activity. The Contractor shall replace bed linens, at a minimum of every 72 hours.

Contractor shall operate a linen exchange activity.

100% Compliance, No more than 1 complaint per month

Weekly Surveillance/

Customer Complaint

PRS # 3

5.2.2 The Contractor shall provide a room cleaning

service 2-3 times per week for all units. The tenants can request additional services as required. All community bathrooms, conference areas, fitness centers, or general purpose areas should be cleaned daily.

Contractor shall provide a cleaning service 2-3 times per week for all units.

Contractor shall provide a daily cleaning for all communal bathrooms.

Monthly Surveillance/

Customer Complaint

PRS # 4

5.3 Conference Center: A conference room or

ballroom with a reception area to accommodate in-processing government personnel is required and shall be provided for daily use. These areas must be equipped with IT Capability to execute presentations. IT Capability includes: projector with screen, a podium, microphone w/ batteries, WiFi, and the appropriate connections for laptops and computers. The hotel should also be able to assist the government with signage that will direct personnel to the RSO&I conference room. There will also be 2 smaller conference rooms that will be provided for senior government officials to work and conduct meetings. Those conference rooms should have the same capability as mentioned above and have a telecom capability to conduct conference calls, if required.

Contractor will provide a fully functioning Conference Center and Conference Rooms for RSO&I.

Surveillance/

Customer Complaint

PRS#5

The Contractor shall provide meals served 7 days a we all holidays.

Hot Meal, BREAKFAST 0530-0830 hrs Grab & Go, LUNCH Hot Meal, DINNER 1700-2130 hrs

Surveillance/ Customer Complaint

PRS# 6

5.4.4.All meals will be packaged in a plastic container. Eating utensil: knives, spoons and forks, dishes, cups, trays, etc. shall all be disposable.

There will not be any buffet style service unless notified by the Contracting Officer at time of contract award.

Contractor will ensure that all of the requirements are met for cleanliness and health concerns.

Surveillance/

Complaint

PRS# 7

5.4.6 The US Government reserves the right to have

a Preventive Medicine representative to come and inspect the meal preparation facility for cleanliness in accordance to DoD Standards.

Contractor shall meet all state government inspection for health concerns. DoD will have random inspections on food preparation and service.

100 % Compliance

Random Surveillance/

Customer Complaint

PRS# 8

5.4.8 The contractor shall remove any employee

who shows any disease symptoms or has any open wounds, canker sores on his/her hands or any sores associated with any contagious disease. The contractor shall immediately notify the contracting officer and nearest medical center upon the discovery of any employee identified as having a contagious disease.

The contractor shall take all precautions to protect the health of the service members and the civilians in the hotel.

100 % Compliance

Random Surveillance/

Customer Complaint

PRS#9

5.5.1 The Contractor shall provide laundry service.

The Contractor shall provide laundry service for one bag per person per visit, not to exceed 15 pounds per person, per visit. The residents will be able to execute laundry daily, if needed.

5.5.4 The Contractor shall be accountable for all

Military Uniforms or other articles turned in for laundry service. The Contractor shall provide 100% accountability for all Military Uniforms. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within three (3) days from the original scheduled delivery date will be considered as lost.

The contractor shall reimburse the individual owner the replacement cost of the item. The Contractor shall issue a laundry receipt to each customer with a tracking number.

5.5.5 The Contractor shall return all clean washed

and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded.

5.5.5.1 The Contractor shall use necessary laundry

soap per load of laundry to eliminate odor and dirt.

The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards. Clothes will be washed with soft water at an appropriate

Bags provided to the residents. Hotel gives the resident a receipt of acceptance and description of what’s in the bag.

Contractor shall return all clean washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded.

Contractor shall use necessary laundry soap per load of laundry to eliminate odor and dirt. The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards.

Contractor shall ensure that the clean linen is dried by placing linens in a dryer until they are no longer damp.

The air temperature must be carefully controlled so that the linens are thoroughly dried but not too hot that the

100 % Compliance

No more than 5 customer complaints a month.

100% Compliance, Inspections / temperature with detergent and rinsed in clean water linen may over dry, damaging the product and creating a fire hazard.

Surveillance/

Complaints

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

Contractor’s Quality Control

Plan

Provide at Contract Award

1 MS WORD/PDF KO

Room Occupancy Report

Weekly 1 MS WORD KO/COR

Contractor Manpower Reporting

Every 31 October

YYYY

1 https://cmra.army.mil KO/COR

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 6,660 Each Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660 FOB: Destination

PSC CD: V231

NET AMT

0002 6,660 Each Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

0003 30 Each Transportation for Servicemembers

FFP

Each is defined as the price per day, 0004 1 Lot Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

1001 6,660 Each OPTION Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660

1002 6,660 Each OPTION Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

1003 30 Each OPTION Transportation for Servicemembers

FFP

Each is defined as the price per day, 1004 1 Lot OPTION Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

2001 6,660 Each OPTION Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660

2002 6,660 Each OPTION Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

2003 30 Each OPTION Transportation for Servicemembers

FFP

Each is defined as the price per day, 2004 1 Lot OPTION Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

3001 6,660 Each OPTION Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660

3002 6,660 Each OPTION Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

3003 30 Each OPTION Transportation for Servicemembers

FFP

Each is defined as the price per day, 3004 1 Lot OPTION Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

4001 6,660 Each OPTION Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660

4002 6,660 Each OPTION Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

4003 30 Each OPTION Transportation for Servicemembers

FFP

Each is defined as the price per day, 4004 1 Lot OPTION Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

5001 6,660 Each OPTION Lodging for Servicemembers

FFP

The price shall be based per room per night, the quantity shall be based on total number of rooms (222) and total number of days (30) for a total of 6,660

5002 6,660 Each OPTION Meals for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

5003 30 Each OPTION Transportation for Servicemembers

FFP

The price shall be based per person per day, the quantity shall be based on total number of service members (222) and total number of days (30) for a total of 6,660

5004 1 Lot OPTION Laundry for Servicemembers

FFP

Laundry shall be up to 15 pounds per bag per servicemember (222) per week. Lot is defined as the total cost to provide this service at the frequency described for 30 days.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Origin Contractor Origin Government 0002 Origin Contractor Origin Government 0003 Origin Contractor Origin Government 0004 Origin Contractor Origin Government 1001 Origin Contractor Origin Government 1002 Origin Contractor Origin Government 1003 Origin Contractor Origin Government 1004 Origin Contractor Origin Government 2001 Origin Contractor Origin Government 2002 Origin Contractor Origin Government 2003 Origin Contractor Origin Government 2004 Origin Contractor Origin Government 3001 Origin Contractor Origin Government 3002 Origin Contractor Origin Government 3003 Origin Contractor Origin Government 3004 Origin Contractor Origin Government 4001 Origin Contractor Origin Government 4002 Origin Contractor Origin Government 4003 Origin Contractor Origin Government 4004 Origin Contractor Origin Government 5001 Origin Contractor Origin Government 5002 Origin Contractor Origin Government 5003 Origin Contractor Origin Government 5004 Origin Contractor Origin Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 12-MAR-2021 TO

11-APR-2021

N/A N/A

0002 POP 12-MAR-2021 TO

11-APR-2021

0003 POP 12-MAR-2021 TO

0004 POP…