Attachment 1 PWS_Cable_Internet.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Internet and Cable Service

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to operate and maintain Cable Service and provide customer support for outages and repairs. The cable service shall be capable of providing service to any building owned by the base. The contractor shall provide service to buildings, facilities and structures set forth in Appendix A of this PWS and the cable provider shall be capable of providing service to specified offices/locations within those buildings.

The contractor shall provide all management, tools, supplies, equipment, and labor necessary to operate and maintain 200Mbps Internet Service, no throttling, and provide customer support for outages and repairs.

1.2 Background: Commercial cable is required for both morale purposes and to keep members apprised of current events. Civilian Internet Service is required for Modular Airborne Fire Fighting System (MAFFS) mission as well as Electronic Flight Bags (EFB) and Morale Network. Required 200Mb bandwidth upload and download speeds.

1.3 Period of Performance (PoP): The Period of Performance shall be one (1) Base Year of 12 months with four (4) 12-month option periods.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.2 Security Requirements: The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2.1 Contractor shall adhere to current installation security policies. Comply with all Channel Islands ANGS security requirements imposed by the installation commander at all times while on the premises to include not using cell phones while operating a vehicle on base. Obtain necessary access privileges required to enter Channel Islands ANGS. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees shall only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. Security regulations will be available to the contractor by request.

1.4.2.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.3 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the Contracting Officer. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the Contracting Officer Representative (COR), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the Contracting Officer. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.4. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.2 Acronyms:

AEI Army Enterprise Infrastructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s)

KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will not provide any equipment, fuel, personnel, utilities or facilities to the contractor for the execution of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 The contractor shall provide standard tier cable service to 146AW Channel Islands ANGS.

The contractor shall provide the following channels:

Central Broadcasting (CBS) Network Broadcasting Channel (NBC) Continuous Wave (CW) American Broadcasting Company (ABC)

KCAL

FOX

My TV (MYTV)

KSCI

UNIMAS

UNI

Public Broadcasting Service (PBS)

TELEMUNDO

Arts & Entertainment (A&E) American Broadcasting Company Family (ABCFAM) American Movie Classics (AMC) Animal Planet Live (APL)

British Broadcasting (BBC) Black Entertainment Television (BET)

BLOOM

BRAVO

Cartoon Network (TOON) Cable Network Broadcasting Channel (CNBC) Cable News Network (CNN) Comedy Central (COMEDY) Cable Satellite Public Affairs Network (CSPAN) Entertainment and Programming Sports Network Classic (ESPNCL) Discovery Channel (DISC) Disney Channel (DISNEY) E Channel (E!)

Entertainment and Programming Sports Network ESPN Entertainment and Programming Sports Network News (ESPNN) Entertainment and Programming Sports Network University (ESPNU) Entertainment and Programming Sports Network 2 (ESPN2) Food Network (FOOD) Fox News Channel (FNC) Fox Sports 1 (FS1) Fox Soccer Plus (FSP) Prime TV Network (PRIME) FX Network (FX) Golf Channel (GOLF) Headline News (HLN) Home and Garden TV (HGTV) History Channel (HISTORY) Life Channel (LIFE) Microsoft Network Broadcasting Channel MSNBC Music TV (MTV) National Geographic Channel (NGC) Network Broadcasting Channel Sports Network (NBCSN) NFL Network (NFLN) PAC-12 Network (PAC12) Nickelodeon (NICK) Science Channel (SCIENCE) SYFY Channel (SYFY) Turner Broadcasting System (TBS) The Learning Channel (TLC) Turner Network Television (TNT) Travel Channel (TRAVEL) True TV (TRUTV) USA Channel (USA) Weather Channel (WEATHER) Channel Guide (GUIDE)

National Hockey League Station (NHL)

ALJAZEERA AMERICA

5.1.1 The contractor shall provide standard commercial internet service to connect to the world-wide web at 146AW Channel Islands ANGS. The contractor shall provide a download speed of 200Mbps, or higher, and an upload speed of 200Mbps, or higher. The service established shall have unlimited data usage with no data limits.

5.1.2 Sustainment and Customer Support. The contractor shall provide sustainment of Internet and Cable service and provide customer support for any outages or repair services. The contractor shall return service to the customer within two working days once notified by the Government Point of Contact (GPOC). Extensions may be granted by the government if delays are caused by factors beyond the contractor’s control. The Contractor shall notify the GPOC of the nature of the outage and when the services will be restored.

5.2 Contractor Manpower Reporting Application (CMRA):

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at http://www.ecmra.mil.

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality Levels

(AQL)

Surveillance Method / By

Whom

5.1 Provide

Required Channels

Contractor will provide access to listed channels at all buildings on base

E: No discrepancies noted VG: No more than one (1) discrepancy noted during inspection S: No more than two (2) discrepancies noted during inspection M: No more than three (3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

Periodic Inspection /

COR

5.1.1 Provide Internet Service

The contractor shall provide everything required to operate and maintain a

200Mbps internet with no throttling

E: No discrepancies noted VG: No more than one (1) discrepancy noted during inspection S: No more than two (2) discrepancies noted during inspection M: No more than three (3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

Periodic Inspection /

COR

5.1.2 Provide

customer support

The contractor shall provide customer support for all outages and repairs.

E: No discrepancies noted VG: No more than one (1) discrepancy noted during inspection S: No more than two (2) discrepancies noted during inspection M: No more than three (3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

Periodic Inspection /

COR

Appendix A

ROOM DESCRIPTION

Room No. No. of TV Per

RM

BLDG 100 28

156-2 1 153 1 149 1 145 1 142 1 143 1 162 1

Finance 1 Breakroom 1

163 1 167 1

FSS Conference Room 1

GYM 1

GYM Cardio Room 2 176 1

Safety-114 1 Resource Center FM 1

Wing Commander Office 1 Vice Commander Office 1

Wing Plans Office 1 Command Chief Office 1

Family Readiness 1 IG Office 1

127 1 121 1

Student Flight Room 1 Wing XO Office 1

Room No. No. of TV Per

RM

BLDG 106 35

173 1 175 1 154 1 176 1 171 1

174A 2 174 1 172 1 169 1 165 1 161 3

161B 1 101C 1 101A 1 102B 1 103 1 115 1 105 1 109 1 107 1 113 1 117 1 118 1 119 1 121 1 129 1 137 1

HERATAGE ROOM 2

127 1

127A 1 111 1

BLDG 107 13

118-1 4 118A 1 131 1 142 1 139 1

114-1 1 143-1 1 108-3 1 144 1

163-1 1

BLDG 112 11

108 1 119 1 121 1 213 3 210 1 207 1

204-1 1

MAIN FLOOR 2

BLDG 113 6

113 1 132 1 117 1 115 1

DIRTY BOYS ROOM 1

133 1

BLDG 118 33

32 1 36 1 27 1 2 1 4 1 40 1 41 1 46 1 45 1 44 1 50 1

50A 1 16 2 19 1 21 1 52 1

54 1 58 1 61 1 60 1 78 1 84 1 70 1 65 1 45 1 88 1 93 1 90 3 86 1 29 1

BLDG 119 9

117 1

ORDERLY ROOM 1

109 1 110 1 108 1 114 1 102 1 128 1 127 1

Room No. No. of TV Per

RM

BLDG 124 2

13 1 8 1

Room No. No. of TV Per

RM

BLDG 125 2

109 1 110 1

BLDG 130 11

110A 1 110B 1 110C 1 110 1

103A 1 103C 1 103D 1 101 1

101B 1 101C 1 102 1

Room No. No. of TV Per

RM

BLDG 131 1

102 1

Room No. No. of TV Per

RM

BLDG 137 3

107 1

107A 1 105 1

Totals 154