PMSS_PWS_20181128.docx

PD AHRS PMSS PWS

Performance Work Statement

Program Management Support Services for

Accessions Information Environment (AIE), Commander’s Risk Reduction Dashboard (CRRD) and Army Human Resource Systems (AHRS) Sustainment Programs

28 November 2018 Version 1.0.1

UNCLASSIFIED // FOUO // ACQUISITION SENSITIVE

PD AHRS PMSS PWS August 2018

UNCLASSIFIED // FOUO // ACQUISITION SENSITIVE

1. INTRODUCTION: This Performance Work Statement (PWS) describes the performance-based, Program Management Support Services (PMSS) required by Program Executive Office Enterprise Information Systems (PEO EIS), Product Director Army Human Resource Systems (PD AHRS). These requirements pertain to the AHRS portfolio, which includes a diverse suite of programs both in sustainment and development. It identifies the technical, acquisition, programmatic, and functional support required across numerous task areas to achieve mission and target outcomes within the AHRS portfolio.

2. BACKGROUND: The AHRS portfolio consists of two programs in development and sustainment phases, the Accessions Information Environment (AIE) and the Commander’s Risk Reduction Dashboard (CRRD); and multiple programs in sustainment (e.g., Electronic Military Personnel Office (eMILPO), Installation Support Modules (ISM), Deployed Theater Accountability System (DTAS) / Tactical Personnel System (TPS) and Range Facility Management Support System (RFMSS).

2.1. Accessions Information Environment

The US Army Training and Doctrine Command (TRADOC) has defined the requirement for an Accessions Information Environment (AIE) that implements enterprise wide business practices and modern technology to support the Army’s Accessions Enterprise.

The Army Accessions Enterprise is data-driven, analytics-enabled, Soldier workforce-centric, and customer-focused. It provides the Army’s strength through its four (4) missions: (1) enlist Soldiers, (2) commission Officers, (3) fulfill In-Service requirements, and (4) support and sustain. The enterprise serves the Army well, but requires modernization, and rejuvenation to meet emerging requirements and ensure continued success. Therefore, the AIE will be built on a foundation of data, information technology architectures and standards, infrastructure, and analytical tools to achieve a modern end-state using configurable, commercial off the shelf (COTS) software. The envisioned end-state is a net-centric enterprise solution characterized by standardized architecture and data formats; maximized authoritative data discovery and sharing; fully integrated capabilities; intuitive ability to access, visualize, assess, and understand data; integrated and automated business processes; and single source data entry.

AIE users, which primarily include the United States Army Recruiting Command (USAREC), United States Army Cadet Command (USACC), Army National Guard (ARNG), and United States Army Reserve Component (USARC), must examine and reengineer its business processes and fully assess enterprise capabilities while conducting organizational change management, supporting enterprise capability implementation (e.g., development, testing), and planning, managing, and performing training and deployment.

2.2. Commander’s Risk Reduction Dashboard (CRRD) is a capability that will more effectively enable Commanders in the U.S. Army to identify, act-upon, monitor, track, and manage soldier-level and unit-level risk. CRRD will consolidate information from multiple Army databases and present to commanders a concise report about soldiers involved with at-risk behaviors. Reports generated by the CRRD will be used by commanders to make decisions on how best to help soldiers through intervention activities.

2.3. Other programs within AHRS are in sustainment. They are fielded, continuously used, and require sustainment and maintenance support, patches, functional releases, help desk support, cybersecurity support, software testing, training, and liaison with their functional communities.

3. SCOPE OF WORK: This is a non-personal services, Indefinite Delivery / Indefinite Quantity (ID/IQ) contract with Firm Fixed Price (FFP) Task Orders. The scope encompasses a broad spectrum of Program Management Support Services (PMSS) required for AHRS programs. Services include support for IT Project Change Management, Schedule Management, Acquisition Planning and Support, IT Project and Cost Analysis, Program and Operations Support, Configuration Management, Technical, Functional, and Business Process Analysis (e.g., Business Process Re-engineering (BPR)), Program Management, Systems Engineering (e.g., Requirements Analysis, Architecture, Test and Evaluation), Training and Deployment, Independent Assessments and Studies, Operations and Sustainment, and Independent Verification and Validation (IV&V). Task execution will encompass program life cycle activities, to include BPR. Functional and Technical Requirements Definition and Validation, Capability Analyses, Architecture (Operational, System, Data, Interfaces), Design, Implementation of Commercial Off the Shelf (COTS) Solutions, Project Management, Test Planning, Training, Deployment, and Life Cycle Documentation.

4. PLACE OF PERFORMANCE: The contractor shall work primarily in northern Virginia (Crystal City, Arlington Va.). The Contractor may be required to work temporary duty assignments in the Continental United States (CONUS), U.S. Territories and Outside Continental United States (OCONUS). The contractor may be required to provide personnel for full time duty in Fort Knox, Kentucky and Fort Eustis, Virginia. During business, situations may arise where Government facilities may not be available for performance of this contract (e.g. base closure due to weather, Force Protection conditions, etc.). When Government facilities are officially closed, the contractor shall provide alternate duty locations for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions.

5. OCONUS PERFORMANCE: OCONUS locations may include Germany, Italy, Japan, Republic of Korea, Kuwait, Alaska, Hawaii, and U.S. Territories.

6. PERIOD OF PERFORMANCE: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance is as follows:

28 January 2019 – 27 January 2020 - Base period 28 January 2020 – 27 January 2021 - Option Year 1 28 January 2021 – 27 January 2022 - Option Year 2

7. 28 January 2022 – 27 January 2023 - Option Year 3 DUTY HOURS: The contractor is responsible for conducting full-time business of 40 hours per week between the core hours of 0900 and 1500 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

8. TASK AREA 1: DEVELOPMENTAL PROGRAM PERFORMANCE REQUIREMENTS: The Contractor shall perform the following tasks:

8.1. Task 1: IT Project Change Management. The Contractor shall:

8.1.1. Define the project change management strategy, both technical and functional, in collaboration with the stakeholders

8.1.2. Develop and maintain a Change Management and Communications Plan for each program in the AHRS portfolio, as requested

8.1.3. Identify the key technical, programmatic, and functional messages to be communicated with stakeholders and ensure consistency over time

8.1.4. Integrate communications for executive audiences, internal consumption, and external stakeholders

8.1.5. Prepare materials supporting the change management plan(s), including presentations, articles, graphics, and other communications aids

8.1.6. Participate in change management sessions

8.1.7. Conduct surveys, capture feedback and lessons learned, lead after action reviews, assess performance, and update change management strategy plan(s), and communications as appropriate

8.1.8. Deliverable(s): Change Management and Communications Plan (See CDRL 0001, Document ID (DID #) DI-SESS-81875) Change Management and Communications Plan)

8.2. Task 2: Schedule Management. The Contractor shall:

8.2.1. Maintain an Integrated Master Schedule (IMS) (Work Breakdown Structure (WBS) - based), which is the day-to-day tool for planning, executing, and tracking program technical, schedule, and cost status, including risk mitigation efforts; per project as requested.

8.2.2. Participate in IMS reviews of risks and issues in coordination with the System Integrator (SI) contractor, and Functional stakeholders and Program Management Office (PMO) Government Team.

8.2.3. Coordinate with the SI contractor for maintenance of the IMS as required.

8.2.4. Schedule and coordinate tasks with Integrated Product Teams (IPTs).

8.2.5. Create and manage project schedules to encompass all deliverables and resources required within the scope of the project. The program management team evaluates the schedule's viability and verifies that the work is accomplished in accordance with the program IMS.

8.2.6. Deliverable(s): Integrated Master Schedule(s) (See CDRL 0002, DID# DI-MGMT-81945 Integrated Master Schedule)

8.3. Task 3: Acquisition Planning and Support. The Contractor shall:

8.3.1. Coordinate meetings with required acquisition offices and personnel, develop required presentations, provide appropriate meeting support, and plan and conduct Working-level Integrated Product Teams (WIPTs).

8.3.2. Provide Information Technology (IT) Overarching Integrated Product Team (OIPT) support for preparation and submission of milestone approval documentation for supported programs.

8.3.3. Draft, coordinate, review, finalize, publish, obtain signatures for, and archive documentation for all Milestones reporting requirement of the supported program products.

8.3.4. Work with Army and external agencies action officers to define acquisition requirements, facilitate communication with personnel in a timely manner, and synchronize all acquisition efforts in a well-coordinated manner.

8.3.5. Prepare and revise acquisition documents in accordance with DoD, Department of the Army (DA), and Office of Management and Budget (OMB) guidance and requirements.

8.3.6. Ensure consistency across acquisition documentation.

8.3.7. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

8.4. Task 4: IT Project and Cost Analysis. The Contractor shall:

8.4.1. Assist in support and analysis of the supported programs portfolio Project Master Plan.

8.4.2. Assist in determining the impact of proposed changes to SI project schedules, project operations, resources, and software configurations.

8.4.3. Assist in maintaining and analyzing SI performance metrics, to include cost, schedule, performance, and technical.

8.4.4. Implement processes and procedures to monitor risk across programs / projects

8.4.5. Perform risk assessments to identify, define, and analyze program or project issues in terms of cost, schedule, and performance impacts,

8.4.6. Correlate identified risks to data sources, including systems engineering documentation, life‐cycle cost analysis, project plan/WBS decomposition, schedule analysis, baseline cost estimates, requirements documents, trade studies and analyses, technical performance measures, and decision drivers.

8.4.7. Evaluate trends and forecast projections, for schedule efficiency, and notify supported programs well in advance of potential negative project impacts.

8.4.8. Make recommendations regarding SI performance that may impact incentive or disincentive criteria.

8.4.9. Review monthly project status reports from the SI to assist the supported programs in reviewing project progress, documenting issues, and monitoring their resolution.

8.4.10. Review all outputs of draft and final SI deliverables for completeness and technical accuracy.

8.4.11. Develop cost estimating models, life cycle cost estimates, and independent government cost estimates.

8.4.12. Perform cost/benefit analyses, affordability analyses, cost estimating drills, economic analyses, and other cost assessments as required.

8.4.13. Apply cost expertise in the areas: requirements generation process; planning, programming, budgeting, and execution process; and program life cycle costs.

8.4.14. Prepare life cycle cost estimates using the Automatic Cost Estimating Integrated Tool (ACE-IT) or similar model, to include defining the cost estimates, facts, assumptions, variables, and parameters within the model.

8.4.15. Develop rough-orders-of-magnitude (ROM) to respond to various cost requirements and questions, and defend the derived cost position to senior Government leadership.

8.4.16. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

8.5. Task 5: Program and Operations Support. The Contractor shall:

8.5.1. Prepare draft and final documents such as working papers, letters, reports, memos, spreadsheets, charts, graphs, briefings, displays, newsletters and brochures, to include multi-media presentations.

8.5.2. Organize, track paper and electronic files and perform indexing, scanning, labeling, and filing of those files.

8.5.3. Provide development, editing and review of working program documents including word processing, data entry, incoming and outgoing mail, track and route documents, requisition of supplies needed, and maintain inventory of supplies.

8.5.4. Maintain Microsoft Outlook calendars for upper management (e.g. Colonel, Deputy Director) by making appointments and arranging for meeting rooms.

8.5.5. Respond to routine telephone requests, refer calls and visitors to appropriate staff, screen calls, visitors, and incoming correspondence, control email and assure timely staff response.

8.5.6. Schedule and coordinate conferences and meetings and assemble established background materials.

8.5.7. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

8.6. Task 6: Configuration Management. The Contractor shall:

8.6.1. Provide configuration management leadership IAW the supported programs Configuration Management Plan (CMP).

8.6.2. Coordinate with the supported programs SI for weekly Configuration Control Board (CCB) meetings and facility IPT reviews of all Change Requests. Brief the Government prior to all CCB meetings.

8.6.3. Assist the Government in the review of status and effectiveness of the SI change control process.

8.6.4. Track software baselines to include licenses and maintenance agreements.

8.6.5. Maintain a repository to track and report on Engineering Change Proposals (ECP), Change Requests (CR), and baseline analysis.

8.6.6. Participate in the preparation and coordination for Readiness Reviews.

8.6.7. Support program PMO with software configuration management (CM) processes and tools.

8.6.8. Deliverable(s): Configuration Management Plan (See CDRL 0005 DID# DI-SESS-81875 Configuration Management Plan)

8.7. Task 7: Technical, Functional, and Business Process Analysis (e.g., Business Process Re-engineering (BPR)). The Contractor shall:

8.7.1. Provide support to program activities related to capability design, development, implementation, and test, ensuring that the business processes are properly aligned and provide efficiency in operations while aligning them to changing or emerging technologies.

8.7.2. Perform business and technical process assessments to assist in optimizing the application / use of acceptable industry models and techniques to enhance solution implementation.

8.7.3. Assist the supported programs in assessing the applicability and feasibility of existing and emerging commercial technologies to the programs portfolio.

8.7.4. Assist the supported programs with discovery, review, and validation of proposed innovations.

8.7.5. Coordinate and manage technical and functional requirements, and audit sessions.

8.7.6. Manage performance of capability and gap analysis with the product.

8.7.7. Assist the supported programs in reviewing queries and reports; designed to address the program user community’s needs for feasibility.

8.7.8. Assess existing processes and requirements, determine alignment with COTS solutions, and recommend re-engineered processes for implementation.

8.7.9. Assess re-engineered processes for legal compliance, recommend changes in regulation, policy, and directives, as appropriate to institute new business processes.

8.7.10. Participate in and lead functional forums to develop and evaluate recommended business processes

8.7.11. Participate in and lead functional forums to support business process procedure reviews, on-site deployment, training development, and implementation potential of the proposed business process solution(s).

8.7.12. Capture lessons learned to be applied within program execution to maximize effectiveness and efficiencies

8.7.13. Provide input to organization processes and procedures to assist with overall command adoption and use of tactics, techniques, and procedures as they evolve.

8.7.14. Support Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, Facilities and Policy (DOTMLPF-P) gap analyses.

8.7.15. Review and make recommendations to refine / modify doctrine and policies aligned to IT solutions, BPR results, and operations capabilities; Provide supporting rationale and justification for each proposed change, to include qualitative and qualitative data with knowledge points.

8.7.16. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368Monthly Status Report, Technical Report)

8.8. Task 8: Program Management. The Contractor shall:

8.8.1. Support strategic planning efforts across all AHRS portfolio PMOs, to include planning analysis, documentation, and recommendations in support of the PMO objectives.

8.8.2. Perform and manage Strategic Communications and Stakeholder outreach activities, to include coordination with Assistant Secretary of the Army (Acquisition Logistics and Technology), PEO EIS, the functional community, other stakeholders, and industry partners.

8.8.3. Prepare briefings to communicate the results of studies, analyses, and plans.

8.8.4. Review monthly project status reports from the SI to assist PMO leadership in reviewing project progress, documenting issues, and monitoring their resolution.

8.8.5. Provide for knowledge engineering to develop, prepare, manage, and maintain the AHRS portfolio SharePoint portal with associated content, and an external website across all organization areas and projects within the portfolio.

8.8.6. Provide support to the PMO for information dissemination management, process engineering, and workflow management support across the acquisition lifecycle.

8.8.7. Prepare for and support meetings, briefings, workshops, working groups, integrated process teams, committees, conferences, boards, test readiness and evaluation reviews and design assessments, training, mission rehearsal exercises, and theater operations.

8.8.8. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368 Monthly Status Report, Technical Report)

8.9. Task 9: Systems Engineering. The Contractor shall:

8.9.1. Provide technical support to include identifying and assessing emerging technology and commercial business practices, software products, network tools, system development life cycle improvement, benchmarking and best practices, and commercial operational methods.

8.9.2. Perform tasks to assist design and management of complex systems over multiple software life cycles.

8.9.3. Address issues such as requirements, engineering, reliability, logistics, coordination of different teams, testing and evaluation, maintainability and many other disciplines necessary for successful system development, design, and implementation. This will also include updating and managing the processes outlined in the supported program’s Systems Engineering Plan.

8.9.4. Translate operational business processes into technical requirements and corresponding functional outcomes.

8.9.5. Provide Systems Engineering (SE) support to assess and oversee the technical requirements, architecture, design, development, implementation, test and evaluation, data management, and integration for those systems/capabilities under the purview of the AHRS portfolio.

8.9.6. Prepare, manage, and provide input to milestone deliverable documents, to include the Systems Engineering Plan (SEP), Information Support Plan (ISP), Program Protection Plan (PPP) / Cybersecurity Strategy.

8.9.7. Monitor, track, and report on performance metrics by collecting associated performance data and perform appropriate analyses.

8.9.8. Review systems engineering Contract Data Requirements List (CDRL) deliverables.

8.9.9. Review the overall effectiveness of SI engineering processes and delivered products with respect to achievement of project/product goals, requirements, and schedules.

8.9.10. Design, implement, and manage a process to track and trace requirements.

8.9.11. Ensure traceability of requirements from high level objectives through use cases.

8.9.12. Support architecture product development.

8.9.13. Ensure compliance with the prevailing release of the DoD Business Enterprise Architecture (BEA).

8.9.14. Ensure compliance with the applicable DoD Architecture Framework (DoDAF) for each system.

8.9.15. Assess requirements for testability.

8.9.16. Ensure AHRS portfolio products and solutions comply with current DoD and Army cybersecurity requirements, to include compliance with FedRAMP+ and DoD Cloud Computing Security Requirements Guide (SRG) cloud security information impact level security controls.

8.9.17. Support the development of cybersecurity documentation in accordance with the PEO EIS direction, DoDI 8500.01, DoDI 8510.01, and the Risk Management Framework (RMF), and in compliance with all applicable regulations, publications, manuals, and local policies and procedures.

8.9.18. Support all technical reviews.

8.9.19. Support test planning to include coordination of test-related events, facilities, certifications and evaluations such as interoperability and other special test events, as required.

8.9.20. Support development and operational test activities.

8.9.21. Support data architecture and engineering activities.

8.9.22. Support hosting activities, to include cloud service provider implementations.

8.9.23. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368 Monthly Status Report, Technical Report)

8.10. Task 10: Training and Deployment. The Contractor shall:

8.10.1. Develop an integrated plan for capability training and deployment, to include processes, metrics, data needs, schedules, and overall management.

8.10.2. Support training and deployment teams in managing and implementing training and deployment plans.

8.10.3. Capture lessons learned and integrate into subsequent training and deployment phases to increase effectiveness of training and deployment processes as well and management.

8.10.4. Support the functional community to design and develop institutional training curriculum in accordance with approved processes, BPR results, and implemented IT COTS solution(s).

8.10.5. Develop, test, and deploy training support packages in coordination with program deployment schedules.

8.10.6. Measure training and deployment effectiveness, and modify plans, processes and procedures as appropriate.

8.10.7. Deliverable(s): Training and Deployment Plan, Monthly Status Reports, Technical Reports (See CDRL 0006, 0003 & 0004 DID# DI-IPSC-81428 , DI-MGMT-80368A & DI-MGMT-80368 Training and Deployment Plan, Monthly Status Report, Technical Report)

8.11. Task 11: Independent Assessments and Studies. The Contractor shall:

8.11.1. Provide independent assessments and studies as required in support of program management office requirements as dictated by the Government.

8.11.2. Assist the PEO and PMs with accessing emerging requirements by use of an independent team.

8.11.3. Review developing requirements against current directives to ensure compliance with DoD 5000 series publication policies.

8.11.4. Conduct necessary research and analysis to ensure reasonableness and viability of implementing new requirements.

8.11.5. Coordinate with other stakeholders to ensure additional requirements do not have a negative impact on current development.

8.11.6. Assist with the development or evaluation of measures and metrics for new requirements.

8.11.7. Develop logistical, cost benchmarks, and information technology-based studies to support emerging requirements.

8.11.8. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368 Monthly Status Report, Technical Report)

8.12. Task 12: Operations and Sustainment. The Contractor shall:

8.12.1. Assist in Baseline Management and Maintenance to include providing support for back-end problem resolution, database maintenance functions, configuration control, security patches and updates, and advisement and support of changes to configurations of all hardware and software components to maintain environments required for development, analysis, quality control, testing, training, and production,

8.12.2. Define and ensure proper implementation of releases management processes and procedures,

8.12.3. Develop and manage a comprehensive view of product releases and fielding of capabilities.

8.12.4. Prepare and manage a comprehensive release schedule, to include the synchronization of maintenance releases and capability releases,

8.12.5. Identify and track key milestones on the release schedules for development and fielding of incremental releases of system capabilities, to include major, minor, and application-level changes,

8.12.6. Ensure all release documentation is prepared and validated,

8.12.7. Assist the Government in managing licenses for all software products, to include documenting, tracking, and maintaining a log of all product licenses, and preparing a schedule to ensure licenses are assigned, unassigned, and renewed per the deployment plan such that there is not a gap in user access,

8.12.8. Assist in the management and execution of operations and support activities (e.g., break/fix, helpdesk, patches, updates, minor changes, and solution maintenance) in order to keep the operational solutions viable, resulting in the achievement of required sustainment performance thresholds and cost controls,

8.12.9. Assist in the update and maintenance of training materials / job aids,

8.12.10. Support all help desk activities,

8.12.11. Analyze the impact of vendor required or recommended modifications.

8.12.12. Closely monitor and maintain integration and accurate data exchanges between systems and components.

8.12.13. Closely monitor and maintain interfaces such that data exchanges are accurate and ensure that schedules are adhered to as indicated in the design or partner agreement.

8.12.14. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368 Monthly Status Report, Technical Report)

8.13. Task 13: IV&V Support. The Contractor shall:

8.13.1. Provide a third-party verification and validation through the review of Software Engineering process and industry best practices.

8.13.2. Provide implementation strategies based on leading information technology. This will include business requirements review, test process reviews, audit findings and other related items to the overall program systems design.

8.13.3. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0003 & 0004 DID# DI-MGMT-80368A & DI-MGMT-80368 Monthly Status Report, Technical Report)

8.14. Task 14: Transition In. The Contractor shall:

8.14.1. For the first 60 calendar days after contract award, be responsible for executing its proposed Transition In Plan, including staffing appropriately cleared personnel and preparing for Assumption of Responsibility. No later than 30 calendar days after contract award, the incoming Contractor shall assume full responsibility for program management and operation support.

8.14.2. Perform activities necessary to establish Back Office Support (e.g., finance and accounting) or to other Contractor resources (e.g., personnel, subcontractors, and vendors).

8.14.3. Produce a plan that addresses steps / phases of implementation; time management; controls for managing cost, schedule, and risk; and identifying any requirements that might be placed upon Government or other parties.

8.14.4. Transfer service responsibility at the end of the transition timeframe, upon which the Contractor shall assume responsibility for operational, technical, and financial performance.

8.14.5. Provide a statement of assumption of responsibilities upon completion of the transition period.

8.14.6. Deliverable(s): Transition In Plan (See CDRL 0007 DID# DI-MGMT-80790 Transition In Plan)

8.15. Task 15: Transition Out. The Contractor shall:

8.15.1. Plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods. Throughout the phase-out period, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission.

8.15.2. Deliverable(s): Transition Out Plan (See CDRL 0008 DID# DI-MGMT-81945 Transition Out Plan)

9. TASK AREA 2: SUSTAINMENT PROGRAM PERFORMANCE REQUIREMENTS: The requirements of this task area include Operations and Maintenance funded activities to support AHRS programs in sustainment phases, and the Functional requiring activities and user communities. The Contractor shall perform the following tasks:

9.1. Task 1: Sustainment IT Project Change Management. The Contractor shall:

9.1.1. Define the project change management strategy, both technical and functional, in collaboration with the stakeholders

9.1.2. Maintain a Change Management and Communications Plan for each program in the AHRS portfolio, as requested

9.1.3. Identify the key technical, programmatic, and functional messages to be communicated with stakeholders and ensure consistency over time

9.1.4. Integrate communications for executive audiences, internal consumption, and external stakeholders

9.1.5. Prepare materials supporting the sustainment change management plan(s), including presentations, articles, graphics, and other communications aids

9.1.6. Participate in change management sessions

9.1.7. Conduct surveys, capture feedback and lessons learned, lead after action reviews, assess performance, and update change management strategy plan(s), and communications as appropriate

9.1.8. Deliverable(s): Sustainment Change Management and Communications Plan (See CDRL 0009 DID# DI-SESS-81875 Sustainment Change Management and Communications Plan)

9.2. Task 2: Sustainment Schedule Management. The Contractor shall:

9.2.1. Maintain or support an Integrated Master Schedule (IMS) (Work Breakdown Structure (WBS) - based) for sustainment programs, which is the day-to-day tool for planning, executing, and tracking program technical, schedule, and cost status, including risk mitigation efforts; per project as requested.

9.2.2. Participate in IMS reviews of risks and issues in coordination with the System Integrator (SI) contractor, and Functional stakeholders and Program Management Office (PMO) Government Team.

9.2.3. Coordinate with the sustainment system contractors and functional users for maintenance of the IMS as required.

9.2.4. Schedule and coordinate tasks with Integrated Product Teams (IPTs).

9.2.5. Create and manage project schedules to encompass all deliverables and resources required within the scope of the project or in support of other AHRS sustainment programs. The program management team evaluates the schedule's viability and verifies that the work is accomplished in accordance with the program IMS.

9.2.6. Deliverable(s): Integrated Master Schedule(s) (See CDRL 0010 DID# DI-MGMT-81945 Sustainment Integrated Master Schedule)

9.3. Task 3: Sustainment Acquisition Planning and Support. The Contractor shall:

9.3.1. Coordinate meetings with acquisition offices and personnel, develop required presentations, provide appropriate meeting support, and plan and conduct Working-level Integrated Product Teams (WIPTs).

9.3.2. Provide Information Technology (IT) Overarching Integrated Product Team (OIPT) support for AHRS sustainment programs.

9.3.3. Draft, coordinate, review, finalize, publish, obtain signatures for, and archive documentation for all Milestones reporting requirement of the supported program products.

9.3.4. Work with Army and external agencies action officers to define acquisition requirements, facilitate communication with personnel in a timely manner, and synchronize all acquisition efforts in a well-coordinated manner.

9.3.5. Prepare and revise acquisition documents in accordance with DoD, Department of the Army (DA), and Office of Management and Budget (OMB) guidance and requirements.

9.3.6. Ensure consistency across acquisition documentation.

9.3.7. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.4. Task 4: Sustainment IT Project and Cost Analysis. The Contractor shall:

9.4.1. Assist in support and analysis of sustainment programs in the AHRS portfolio Project Master Plan.

9.4.2. Assist in determining the impact of proposed changes to AHRS sustainment and functional project schedules, project operations, resources, and software configurations.

9.4.3. Assist in maintaining and analyzing AHRS sustainment and functional performance metrics, to include cost, schedule, performance, and technical.

9.4.4. Implement processes and procedures to monitor risk across programs / projects

9.4.5. Perform risk assessments to identify, define, and analyze program or project issues in terms of cost, schedule, and performance impacts,

9.4.6. Correlate identified risks to data sources, including systems engineering documentation, life‐cycle cost analysis, project plan/WBS decomposition, schedule analysis, baseline cost estimates, requirements documents, trade studies and analyses, technical performance measures, and decision drivers.

9.4.7. Evaluate trends and forecast projections, for schedule efficiency, and notify supported programs well in advance of potential negative project impacts.

9.4.8. Make recommendations regarding AHRS sustainment and functional performance that may impact incentive or disincentive criteria.

9.4.9. Review monthly project status reports from AHRS sustainment and functional activities to assist the supported programs in reviewing project progress, documenting issues, and monitoring their resolution.

9.4.10. Review all outputs of draft and final AHRS sustainment and functional program deliverables for completeness and technical accuracy.

9.4.11. Develop cost estimating models, life cycle cost estimates, and independent government cost estimates.

9.4.12. Perform cost/benefit analyses, affordability analyses, cost estimating drills, economic analyses, and other cost assessments as required.

9.4.13. Apply cost expertise in the areas: requirements generation process; planning, programming, budgeting, and execution process; and program life cycle costs.

9.4.14. Prepare life cycle cost estimates using the Automatic Cost Estimating Integrated Tool (ACE-IT) or similar model, to include defining the cost estimates, facts, assumptions, variables, and parameters for AHRS sustainment and functional programs.

9.4.15. Develop rough-orders-of-magnitude (ROM) to respond to various cost requirements and questions, and defend the derived cost position to senior Government leadership.

9.4.16. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.5. Task 5: Sustainment Program and Operations Support. The Contractor shall:

9.5.1. Prepare draft and final documents such as working papers, letters, reports, memos, spreadsheets, charts, graphs, briefings, displays, newsletters and brochures, to include multi-media presentations.

9.5.2. Organize, track paper and electronic files and perform indexing, scanning, labeling, and filing of those files.

9.5.3. Provide development, editing and review of working program documents including word processing, data entry, incoming and outgoing mail, track and route documents, requisition of supplies needed, and maintain inventory of supplies.

9.5.4. Maintain recurring internal reports, such as time and leave records and office equipment listings.

9.5.5. Respond to routine telephone requests, refer calls and visitors to appropriate staff, screen calls, visitors, and incoming correspondence, control email and assure timely staff response.

9.5.6. Schedule and coordinate conferences and meetings and assemble established background materials.

9.5.7. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.6. Task 6: Sustainment System Configuration Management. The Contractor shall:

9.6.1. Provide configuration management leadership IAW AHRS sustainment and functional supported program Configuration Management Plans (CMP).

9.6.2. Coordinate with the AHRS sustainment and functional activities for Configuration Control Board (CCB) meetings and facility IPT reviews of all Change Requests. Brief the Government prior to all CCB meetings.

9.6.3. Assist the Government in the review of status and effectiveness of the SI change control process.

9.6.4. Track software baselines to include licenses and maintenance agreements.

9.6.5. Maintain a repository to track and report on Engineering Change Proposals (ECP), Change Requests (CR), and baseline analysis.

9.6.6. Participate in the preparation and coordination for Readiness Reviews.

9.6.7. Support AHRS sustainment and functional program managers with software configuration management (CM) processes and tools.

9.6.8. Deliverable(s): Configuration Management Plan (See CDRL 0013 DID# DI-SESS-81945 Sustainment Configuration Management Plan)

9.7. Task 7: Sustainment System Technical, Functional, and Business Process Analysis (e.g., Business Process Re-engineering (BPR)). The Contractor shall:

9.7.1. Provide support to program activities related to capability design, development, implementation, and test, ensuring that the business processes are properly aligned and provide efficiency in operations while aligning them for sustainment enhancements resulting from emerging requirements to maintain software and program currency and relevancy.

9.7.2. Perform business and technical process assessments to assist in optimizing the application / use of acceptable industry models and techniques to enhance solution implementation.

9.7.3. Assist the supported programs with discovery, review, and validation of proposed enhancements.

9.7.4. Coordinate and manage technical and functional requirements, and audit sessions.

9.7.5. Manage performance of capability and gap analysis with the product.

9.7.6. Assist the supported programs in reviewing queries and reports; designed to address the program user community’s needs for feasibility.

9.7.7. Assess re-engineered processes for legal compliance, recommend changes in regulation, policy, and directives, as appropriate to institute new business processes.

9.7.8. Participate in and lead functional forums to develop and evaluate recommended business processes and enhancements

9.7.9. Participate in and lead functional forums to support business process procedure reviews, on-site deployment, training development, and implementation potential of the proposed business process solution(s).

9.7.10. Capture lessons learned to be applied within program execution to maximize effectiveness and efficiencies

9.7.11. Provide input to organization processes and procedures to assist with overall command adoption and use of tactics, techniques, and procedures as they evolve.

9.7.12. Support Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, Facilities and Policy (DOTMLPF-P) gap analyses to support functional communities.

9.7.13. Review and make recommendations to refine / modify doctrine and policies aligned to IT solutions, BPR results, and operations capabilities; Provide supporting rationale and justification for each proposed change, to include qualitative and qualitative data with knowledge points.

9.7.14. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.8. Task 8: Sustainment Program Management. The Contractor shall:

9.8.1. Support strategic planning efforts across the AHRS sustainment portfolio and functional community, to include planning analysis, documentation, and recommendations in support of the PMO objectives.

9.8.2. Perform and manage Strategic Communications and Stakeholder outreach activities, to include coordination with Assistant Secretary of the Army (Acquisition Logistics and Technology), PEO EIS, the functional community, other stakeholders, and industry partners.

9.8.3. Prepare briefings to communicate the results of studies, analyses, and plans.

9.8.4. Review monthly project status reports from AHRS sustainment and functional programs to assist PMO leadership in reviewing project progress, documenting issues, and monitoring their resolution.

9.8.5. Provide for knowledge engineering to develop, prepare, manage, and maintain the AHRS portfolio SharePoint portal with associated content, and an external website across all organization areas and projects within the portfolio.

9.8.6. Provide support to the PMO for information dissemination management, process engineering, and workflow management support across the acquisition lifecycle.

9.8.7. Prepare for and support meetings, briefings, workshops, working groups, integrated process teams, committees, conferences, boards, test readiness and evaluation reviews and design assessments, training, mission rehearsal exercises, and theater operations.

9.8.8. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.9. Task 9: Sustainment Systems Engineering. The Contractor shall:

9.9.1. Provide technical support to include identifying and assessing emerging technology and commercial business practices, software products, network tools, system development life cycle improvement, benchmarking and best practices, and commercial operational methods to support sustainment and functional objectives.

9.9.2. Perform tasks to assist design and management of complex systems over software life cycles.

9.9.3. Address issues such as requirements, engineering, reliability, logistics, coordination of different teams, testing and evaluation, maintainability and many other disciplines necessary for successful system development, design, and implementation.

9.9.4. Translate operational business processes into technical requirements and corresponding functional outcomes.

9.9.5. Provide Systems Engineering (SE) support to assess and oversee the technical requirements, architecture, design, development, implementation, test and evaluation, data management, and integration for those systems/capabilities under the purview of the AHRS portfolio.

9.9.6. Prepare, manage, and provide input to milestone deliverable documents and sustainment system support documents, to include the Systems Engineering Plan (SEP), Information Support Plan (ISP), Program Protection Plan (PPP) / Cybersecurity Strategy.

9.9.7. Monitor, track, and report on performance metrics by collecting associated performance data and perform appropriate analyses.

9.9.8. Review systems engineering Contract Data Requirements List (CDRL) deliverables.

9.9.9. Review the overall effectiveness of AHRS sustainment and functional engineering processes and delivered products with respect to achievement of project/product goals, requirements, and schedules.

9.9.10. Design, implement, and manage a process to track and trace requirements.

9.9.11. Ensure traceability of requirements from high level objectives through use cases.

9.9.12. Support architecture product development.

9.9.13. Ensure compliance with the prevailing release of the DoD Business Enterprise Architecture (BEA).

9.9.14. Ensure compliance with the applicable DoD Architecture Framework (DoDAF) for each system.

9.9.15. Assess requirements for testability.

9.9.16. Ensure AHRS portfolio products and solutions comply with current DoD and Army cybersecurity requirements, to include compliance with FedRAMP+ and DoD Cloud Computing Security Requirements Guide (SRG) cloud security information impact level security controls.

9.9.17. Support the development of cybersecurity documentation in accordance with the PEO EIS direction, DoDI 8500.01, DoDI 8510.01, and the Risk Management Framework (RMF), and in compliance with all applicable regulations, publications, manuals, and local policies and procedures.

9.9.18. Support all technical reviews.

9.9.19. Support test planning to include coordination of test-related events, facilities, certifications and evaluations such as interoperability and other special test events, as required.

9.9.20. Support sustainment system development and operational test activities.

9.9.21. Support data architecture and engineering activities.

9.9.22. Support hosting activities, to include cloud service provider implementations.

9.9.23. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.10. Task 10: Sustainment Training and Deployment. The Contractor shall:

9.10.1. Support and maintain an integrated plan for capability training and deployment, to include processes, metrics, data needs, schedules, and overall management.

9.10.2. Support training and deployment teams in managing and implementing training and deployment plans.

9.10.3. Capture lessons learned and integrate into subsequent training and deployment phases to increase effectiveness of training and deployment processes as well and management.

9.10.4. Support the functional community to design and develop institutional training curriculum in accordance with approved processes, BPR results, and implemented IT solutions.

9.10.5. Modify, test, and deploy sustainment system and functional training support packages in coordination with program deployment schedules.

9.10.6. Measure training and deployment effectiveness, and modify plans, processes and procedures as appropriate.

9.10.7. Deliverable(s): Training and Deployment Plan, Monthly Status Reports, Technical Reports (See CDRL 0014, 0011 & 0012 DID# DI-IPSC-81428, DI-MGMT-80368A & DI-MGMT-80368A Training and Deployment Plan, Monthly Status Report, Technical Report)

9.11. Task 11: Sustainment System Independent Assessments and Studies. The Contractor shall:

9.11.1. Provide independent assessments and studies as required in support of program management office requirements as dictated by the Government.

9.11.2. Assist the PEO and PMs with accessing emerging requirements by use of an independent team.

9.11.3. Review developing requirements against current directives to ensure compliance with DoD 5000 series publication policies.

9.11.4. Conduct necessary research and analysis to ensure reasonableness and viability of implementing new requirements.

9.11.5. Coordinate with other stakeholders to ensure additional requirements do not have a negative impact on current development.

9.11.6. Assist with the development or evaluation of measures and metrics for new requirements.

9.11.7. Develop logistical, cost benchmarks, and information technology-based studies to support emerging requirements.

9.11.8. Deliverable(s): Monthly Status Reports, Technical Reports (See CDRL 0011 & 0012 DID# DI-MGMT-80368A & DI-MGMT-80368A Monthly Status Report, Technical Report)

9.12. Task 12: Sustainment Operations. The Contractor shall:

9.12.1. Assist in Baseline Management and Maintenance to include providing support for back-end problem resolution, database maintenance functions, configuration control, security patches and updates, and advisement and support of changes to configurations of all hardware and software components to maintain environments required for development, analysis, quality control, testing, training, and production,

9.12.2. Define and ensure proper implementation of releases management processes and procedures,

9.12.3. Manage a comprehensive view of product releases and fielding of capabilities.

9.12.4. Prepare and manage a comprehensive release schedule, to include the synchronization of maintenance releases and capability releases,

9.12.5. Identify and track key milestones on the release schedules for sustainment software development and fielding releases, to include major, minor, and application-level changes,

9.12.6. Ensure all release documentation is prepared and validated,

9.12.7. Assist the Government in managing licenses for all software products, to include documenting, tracking, and maintaining a log of all product licenses, and preparing a schedule to ensure licenses are assigned, unassigned, and renewed per the deployment plan such that there is not a gap in user access,

9.12.8. Assist in the management and execution of operations and support activities (e.g., break/fix, helpdesk, patches, updates, minor changes, and solution maintenance) in order to keep the operational solutions viable, resulting in the achievement of required sustainment performance thresholds and cost controls,

9.12.9. Assist in the update and maintenance of training materials / job aids,

9.12.10. Support all help desk activities,

9.12.11. Analyze the impact of vendor required or…