draft_SOW_EnCase.docx

Statement of Work (SOW) for EnCase Forensic Software License Support

17 April 2018

Statement of Work for:

Headquarters United States Army Criminal Investigation Command

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION OR DISTRIBUTION OF THESE DRAWINGS, PLANS OR SPECIFICATIONS TO UNAUTHROIZED USERS IS PROHIBITED

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

DO NOT REMOVE THIS NOTICE

1.0 BACKGROUND:

This is a renewal requirement. Past acquisition strategies have been to purchase individual copies of EnCase Forensic Software. The single site license reduces the cost per examiner and allows examiners to use as many copies of EnCase as he/she needs. Some Digital Forensic Examiners are using more than one copy of EnCase. Prior to the site license some of the EnCase Security dongles, which are required for EnCase to work correctly, have been lost or misplaced. OpenText, formerly Guidance Software, has been providing EnCase software to law enforcement including, USACIDC, since 1997. EnCase was the first full functional digital forensic software application and is still today considered the industrial standard for digital forensics. There is only one other company that provides a full function digital forensic software application; however, it does not have some of the necessary functionality that EnCase provides nor will it read the EnCase proprietary case file format. The ability to read the EnCase proprietary case file format is an absolute requirement for USACIDC because of all the historical cases that USACIDC has worked in EnCase since 1997. As a result of new evidence, new procedures, or judicial rulings USACIDC must have the capability to go back into old cases and review or conduct a reexamination if necessary. No other software will allow for review and or reexamination of the EnCase case file, except EnCase.

1.1 SCOPE

The contractor shall provide a site license which allows one hundred twenty (120) Digital Forensic Examiners (DFEs) and Cyber Crime Investigators (CCIs) to use multiple copies of Encase Forensic Software with technical maintenance and support to meet the specifications set forth in section 3 of this Statement of Work. EnCase Forensic V8 or most current version Standard Site License with a one (1) year term for use by one hundred twenty (120) DFEs and CCIs will be provided to Headquarters, United States Army, Criminal Investigation Command. The site license will renew the service and maintenance support (SMS) for all of the CodeMeters under the current site license. The contractor will also agree to provide additional CodeMeters if required to support the 120 DFEs and CCIs on the site license.

2.1 DESCRIPTION OF SUPPLIES AND MAINTENANCE SUPPORT:

The procurement is for the renewal of the current single site license. The contractor shall provide support upgrades, patches and 24/7 technical support. The contractor shall provide diagnosis of system problems and continuous problem resolution by phone, e-mail, or online assistance, providing both responsive and proactive services that will allow operational efficiency.

2.2 PERIOD OF PERFORMANCE:

The contractor shall provide Encase Forensic Software Licenses and maintenance support for a period of twelve months, from 15 September 2018 through 14 September 2019.

2.3 CONTRACT TYPE:

The government anticipates award of a firm-fixed price type contract for commercially available EnCase Forensic Software Licenses and Maintenance Fees.

2.4 GOVERNMENT FURNISHED EQUIPMENT/MATERIALS/FACILITIES:

N/A

3.0 REQUIREMENTS:

The contractor shall provide as many copies of EnCase Forensic Software as are needed for use by one hundred twenty (120) DFEs and CCIs.

3.1 The contractor shall provide the following:

EnCase Forensic Software Licenses

3.2 INSPECTION/ACCEPTANCE TERMS: Inspection and Acceptance shall be at destination.

POC:

3.3 PLACE OF PERFORMANCE

The Contractor shall remotely support the Government location at the U.S. Army Criminal Investigation Command (USACIDC), Quantico, VA and other USACIDC directed facilities.

3.4 HOURS OF OPERATION

Twenty-four (24) hours a day; seven (7) days per week.

3.5 RECOGNIZED HOLIDAYS

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

4.0 DELIVERABLES/POC LIST

The contractor shall deliver in the Encase Forensic Software Site License renewal of SMS for all CodeMeters currently on the site license.

Registration of Software:

TBD

Business Management Division:

TBD