_Solicitation_TB2017-001.pdf

Chinle Comprehensive Health Care Facility VDI Datacenter Modernization & Refresh

Solicitation Number: TB2017-001 Date Issued: 11/29/2016

This notice is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The Navajo Area Indian Health Services, Chinle Comprehensive Health Care Facility (CCHCF), Information Resource Management (IRM) is requesting for submittal of offers for a contractor to provide professional IT related services to upgrade and refresh the VDI Datacenter, which shall be performed in strict accordance with the attached Performance Based Statement of Work (PBSOW).

The Chinle Comprehensive Health Care Facility (CCHCF) is based in Chinle, Arizona (Northeast Arizona near Canyon De Chelly National Monument). The CCHCF is a 60 bed hospital which serves as the health care hub for the region. The medical staff includes Family Physicians, Internists, Pediatricians, General Surgeons, OB/GYN's, Anesthesiologists, and a Psychiatrist. In addition to routine outpatient and inpatient primary care, services available to our patients include: Adult Intensive Care, General Surgery (including laparoscopic surgery), routine and operative Obstetrics, and 24-Hour Emergency Room Services. Health care services are provided to approximately 37,000 active users. Strong Navajo cultural traditions exist within the community, offering an opportunity to learn the Navajo language, or to learn about traditional Navajo medicine.

The Government reserves the right to issue a single award or multiple awards to the contractor(s) whose quote represents the best value as defined by FAR 2.101.

In determining best value, the following Evaluation Factors will be considered: Past Performance, Logistics, Technical Capabilities, and Qualifications. The Evaluation Factors and significant sub factors when combined are significantly more important than cost or price. The socio-economic status of an offeror may also be considered, should one or more quotes represent the best value.

Offer Content: To be considered for award, your offer shall include all the following documents/information to be considered acceptable.

1) Complete and sign the attached Pricing Schedule. The Government will consider competitive rates upon negotiation.

2) Provide your Quotation.

3) Provide your Product Specifications.

4) Provide your Plan of Action on how services will be delivered.

5) Provide evidence in experience in providing services of similar scope and complexity to Federal Government or other large commercial/government entities within the last three (3) years of operation.

6) Provide References; Name of Organization, Point of Contact’s name, telephone number and email Address.

7) Provide evidence that your offer meets the DATACENTER/INFRASTRUCTURE requirements as listed in the PBSOW, Section 6.1.

8) Provide evidence that you meet all the QUALIFICATIONS as listed in the PBSOW, Section 6.2.

Mail Offer to:

Chinle Comprehensive Health Care Facility Attn: Tanya Begay, Contracting Officer Off Highway 191 & Hospital Drive P.O. Drawer “PH” Chinle, AZ 86503

The Contracting Officer for this action is: Tanya Begay, Supervisory Contract Specialist, 928-674-7635, tanya.begay2@ihs.gov . Questions may be submitted via email to the Contracting Officer by December 12, 2016, 5:00pm MST.

** At no additional expense to the government, offerors shall attend a Mandatory Pre-Offer Site Visit at the Chinle Comprehensive Health Care Facility, Large Conference Room, Off Highway 191 & Hospital Drive, Chinle, AZ 86503 On December 19, 2016 (Monday), 2:00pm-3:00pm MST. The Government will accept offers from those offerors that attend this meeting.

52.204-9 Personal Identity Verification of Contractor Personnel (JAN 2011)

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05- 24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

(d) The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor’s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.

The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally-Controlled Facility and/or routine access to a Federally-Controlled Information System.

Department of Health and Human Services Applicable Clauses:

352.202-1 Definitions. (JAN 2006) 352.224-70 Privacy Act (DEC 2015) 352.226-1 Indian Preference (DEC 2015) 352.226-2 Indian Preference Program (DEC 2015)

352.237-70 Pro-Children Act. (Dec 2015) (a) Public Law 103-227, Title X, Part C, also known as the Pro-Children Act of 1994 (Act), 20 U.S.C. 7183, imposes restrictions on smoking in facilities where certain federally funded children's services are provided. The Act prohibits smoking within any indoor facility (or portion thereof), whether owned, leased, or contracted for, that is used for the routine or regular provision of: (i) kindergarten, elementary, or secondary education or library services or (ii) health or day care services that are provided to children under the age of 18. The statutory prohibition also applies to indoor facilities that are constructed, operated, or maintained with Federal funds.

(b) By acceptance of this contract or order, the Contractor agrees to comply with the requirements of the Act. The Act also applies to all subcontracts awarded under this contract for the specified children's services. Accordingly, the Contractor shall ensure that each of its employees, and any subcontractor staff, is made aware of, understands, and complies with the provisions of the Act. Failure to comply with the Act may result in the imposition of a civil monetary penalty in an amount not to exceed $1,000 for each violation and/or the imposition of an administrative compliance order on the responsible entity. Each day a violation continues constitutes a separate violation.

Health Insurance Portability and Accountability Act (HIPAA) The Indian Health Service (IHS) is required to comply with HIPAA in the provision of health care to IHS patients. HIPAA was implemented by the U.S. Department of Health and Human Services, Office of Civil Rights, under the Code of Federal Regulations, Part 160 and 164. Accordingly, all health care providers, including contracted health care providers are required to comply with HIPAA requirements (Full text will be furnished upon request).

Additional Applicable Federal Acquisition Clauses 52.204-7 System Award Management (Oct 2016) 52-212-4 Contract Terms and Conditions-Commercial Items (May 2015) 52.232-33 Payment by Electronic Funds Transfer – System for Award Management (Jul 2013) 52.224-1 Privacy Act Notification (Apr 1984)

52.224-2 Privacy Act (Apr 1984) 52.237-2 Protection of Government Buildings, Equipment, and Vegetation (Aug 1984) 52.229-3 Federal, State, and Local Taxes (Feb 2013) 52.237-3 Continuity of Services (Jan 1991) 52.232-18 Availability of Funds (APR 1984)

List of Attachments -Performance Based Statement of Work (PBSOW) -Pricing Schedule

Indian Health Service

Chinle Comprehensive Health Care Facility, Chinle AZ

Performance Based Statement of Work

(PBSOW)

CCHCF VDI Datacenter Modernization/Refresh

October 2016

FOR OFFICIAL USE ONLY

This information is intended for IHS use only. Disclosure is not expected to cause serious harm to IHS, and access is provided freely to all internal users via the organization's Intranet.

Contents

1 INTRODUCTION

2 MISSION/VISION

3 BACKGROUND

3.1 CURRENT DATACENTER AT CCHCF

3.1.1 Chinle Comprehensive Health Care Facility (CCHCF):

4 OBJECTIVES

Business Objectives

Technical Objectives

5 SCOPE

6 REQUIREMENTS

6.1 DATACENTER/INFRASTRUCTURE

CHINLE

6.2 QUALIFICATIONS

6.3 SECURITY

� Information Technology Access Control (ITAC) Form (Includes Virtual Private Network access)

� Interconnection Security Agreement (ISA)

� INFORMATION SYSTEMS SECURITY AWARENESS (ISSA)

� HOMELAND SECURITY PRESIDENTIAL DIRECTIVE – 12

6.4 TRAINING SERVICES

7 DELIVERABLES

HIGH LEVEL WORK BREAKDOWN STRUCTURE

WORK BREAKDOWN STRUCTURE OF DELIVERABLES & ROLES AND

RESPONSIBILITIES

8 DEFINITIONS

9 GOVERNMENT FURNISHED PROPERTY

10 APPLICABLE DOCUMENTS

11 PLACE OF PERFORMANCE

12 PERFORMANCE BASE MATRIX

PERFORMANCE BASED STATEMENT OF WORK

CCHCF VDI Datacenter Modernization/Refresh

CHINLE SERVICE UNIT

1 INTRODUCTION

This Performance Based Statement of Work (PBSOW) establishes the requirements for Contractor-provided solutions in support of a Converged Enterprise Datacenter. The Contractor shall provide a total IT services solution encompassing, but not limited to software and IT products incidental to the solution, in conjunction with all services needed to integrate a system, network, or other IT service in order to meet a client’s mission requirements. Services shall include technical, systems engineering, migrating and other solutions encompassing the entire range of IT requirements.

Services, as well as related IT products, may encompass the entire life-cycle of a system, including but not limited to program management and strategy planning, systems/software engineering, enterprise network, cyber security, operation and maintenance and IT facilities.

2 MISSION/VISION

3 BACKGROUND

The Chinle Comprehensive Health Care Facility (CCHCF) is based in Chinle, Arizona. The CCHCF is a 60 bed hospital which serves as the health care hub for the region. The medical staff includes Family Physicians, Internists, Pediatricians, General Surgeons, OB/GYN's, Anesthesiologists, and a Psychiatrist.

In addition to routine outpatient and inpatient primary care, services available to our patients include: Adult Intensive Care, General Surgery (including laparoscopic surgery), routine and operative Obstetrics, and 24-Hour Emergency Room Services.

Chinle Comprehensive Health Care Facility will be the focus of this project. Our current datacenter equipment has or are nearing End of Life (EOL) and are critical to ensure continuity of business of the overall hospital mission. Vendor support services are limited and other datacenters have reached maximum hardware capabilities of processors, memory, hard-disk arrays, etc…. Technical knowledge and know how have proven to be challenging during operate, maintenance and support of wide combination of hypervisors, vendor equipment, platforms, capabilities to achieve optimal operational performance to support across array of technical support centers.

3.1 CURRENT DATACENTER AT CCHCF

3.1.1 Chinle Comprehensive Health Care Facility (CCHCF):

Current Virtual Desktop Infrastruture (VDI) Solution –

1. 6 Dell R710;

2 x Intel Xeon CPU X5690 (12M Cache,3.46 GHz) 96Gb Mem (DDR3, 1333MHz) VMware ESXi 5.5 VSphere VMware View 200 PanoLogic Zero client devices with Pano Manager as Broker

2. 1 EMC CX120;

2 Disk Array, total ~ 5Tb useable, RAID 10 Interconnect 10GE;

Fabric 4GB Fiber via Brocade 300 Switch

3. Uplink speed to Servers: quad ether-channeled ports at 10 Gbps Current Virtual Data Center (VDC) Solution –

1. 2 Dell R900;

4 x Intel Xeon CPU X7350 (8M Cache,2.92 GHz) 64Gb Mem (DDR3, 1333MHz) Windows 2008 R2 Hyper-V Multi-Port CAT-5E Teaming, Host, VDC Communication, Heart Beat

2. 2 Dell Power Vault MD3000 Direct Attached, 15 x SAS 15K HDD, total ~ 4Tb useable, RAID 10 2 x 3GB SAS Adapter

Current File Share Solution –

1. 2 NetAPP Filers;

Primary FAS3140; ~4.6 TB useable space Secondary FAS 3020; ~ 2 TB usable space

Current Network Environment – Total WAN Bandwidth DS3 = 100 Mbps Hub and spoke topology, Nexus 7000 core of the HUB. Inter VLAN Routing is handle by the Nexus. Server room connectivity provided by a Cisco 4507R-E acting as the aggregation switch for the 2 Cisco 3850 switch stacks, the current modules in this Chassis are currently at capacity.

The fiber feeding the 4507 from the Nexus is 62.5/125 MM fiber. If the vendor is planning to use the 4507 they will need to provide the 10GE module with SFP+ transceivers.

The virtual environment should be able to support Dot1Q VLAN tagging down to the individual Virtual Machine.

4 OBJECTIVES

Business Objectives

1. Reduce operational support costs associated with application delivery, desktop maintenance and desktop support.

2. Increase the speed at which new applications are delivered to the physicians.

3. Provide physicians access to their application resources.

Technical Objectives

1. Total high density solution, from data center design to client platforms; space for equipment in rack and exam rooms are at a premium.

2. Overall infrastructure management shall be simplified, requiring minimum personal to support & manage.

3. Enhance the user experience by fast-switching desktop between devices.

4. Provide 24x7 High Availability.

5 SCOPE

CCHCF is executing its Information Technology (IT) Modernization/Refresh Project while consolidating the facilities’ current critical enterprise IT datacenter infrastructure and is seeking to award a performance-based task order; to engineer, design, secure, deploy, test, migrate, train and cut-over operation of service and related products covered under this PBSOW shall be reached.

Contractor must be prepared to provide services and deliverables to Chinle Service Unit (CCHCF)

The suggested timeframe will be completed in the months of December 2016-February 2017

Project Step – Pre-Award On-Site Visit ***Required*** Project Step – Assessment & On-Site Assessment Project Step – Datacenter/Software Engineering; Contractor Project Step – Provide an approvable SOW for overall project; Contractor Project Step – Inventory of all equipment/software/licenses is verified onsite; Contractor Project Step – Implementation: Overview meeting, scheduling and appoints; Contractor Project Step – Datacenter Hardware/Equipment Installation/configuration; Contractor Project Step – Hypervisor installation and configuration; CCHCF IRM Project Step – Deployment of Patient Room AiO Zero-Client Devices; CCHCF IRM Project Step – Pilot Implementation, Testing, Deployment; CCHCF IRM Project Step – Migrate Server hosts to new datacenter; CCHCF IRM Project Step – Final Testing; Contractor & CCHCF IRM Project Step –Training; Contractor & CCHCF IRM Project Step – Closeout; Contractor & CCHCF IRM

6 REQUIREMENTS

6.1 DATACENTER/INFRASTRUCTURE

The Contractor shall provide the PBSOW requirements for technologies and capabilities that offers the best innovative technological solution.

CHINLE

The Contractor shall provide a complete Enterprise level Converged System Architecture o Capable of supporting 200+ VMWare Windows 10, traditional and linked clone

VDI systems; 10/90 ratio respectively o Capable of supporting 20+ Windows 2012 R2 VDC servers o Support High Availability, Fail-Over mechanisms, Hardware Redundancy o Electrical Power configured for 208 volts and provide total wattage requirements.

o Datacenter Enclosure:

1) Provide 8 rack or blade servers

2) Multi-Processor: 3.0Ghz+, 20Mb+ Cache, 10+ Core

3) Memory: 192+ Gb o Storage Array capabilities/design:

1) Management:

Simple management interface Advance API interface via vSphere Console VMWare aware

2) Hybrid MLC SSD /15K rpm HHD (high I/O, Disk Array) 10K IOPS or greater 10TB MLC minimum raw with expansion capabilities 20TB 15K rpm HHD minimum raw with expansion capabilities deduplication, compression or similar simple remote recovery capabilities (setup not part of this

SOW)

o Network capabilities/design:

1) Data Network:

Connect via Cisco Nexus: Top-of-rack Data network isolated from SAN network to support Dot1Q VLAN tagging down to the individual

Virtual Machine.

2) Fabric Network:

Connect via Cisco Nexus: Top-of-rack SAN network isolated from data network

3) Core Network:

provided a Cisco 4507R-E 10GE module with SFP+ transceivers.

o KVM:

Integrated into vendor chassis or minimized data wire interconnects

Integrated Monitor, keyboard, mouse/touchpad

The Contractor shall provide 200 AiO PCoIP VMWare VIEW zero client devices.

No non All-in-One PCoIP device will be excepted, no piggy-back device 24” or greater screen size Non-POE devices, must have power ports Minimum of 4 USB ports Keyboard with built-in CAC slot or smartcard port or AiO built-in.

mouse 6’ Cat-6 Patch Cords VESA mounting; no arms required AiO must be capable of smartcard authentication from device level AiO device must have a central device management console AiO client devices will be deployed by CCHCF IRM staff

No VMWare or Microsoft licensing required, site currently has both licenses for project

*All other licensure and proprietary hardware/software will be disclosed

Two 208v L6- 30 receptacles are available for the new data center hardware. A UPS unit will need to be supplied. The UPS should be rated to keep the Data Center Hardware active for up to 5 minutes.

The Contractor shall provide a 4-Year Next Business Day Support (Mission Critical), replacement and repair (maintenance) for all proposed technology/software.

The Contractor shall provide all professional services, equipment installation & configuration, licensures, warranties documentations to complete Data Center build up to Rack-in-Stack and configuration of equipment to communication with data center to storage array & data center to local network; Installation and configuration of PCoIP devices broker VMWare appliance.

CCHCF IRM will be responsible for VDI Hypervisor installation, configuration, VMWare VIEW, VMWare vSphere, VDI linked cloned deployment, VDC migration and deployment.

6.2 QUALIFICATIONS

The contractor shall possess the following qualifications to meet the agency requirements:

Has prior 5 Years of demonstrated experiences as an enterprise Datacenter Technology design and implementation

Contractor is an experienced subject matter expert in the required technology to configure, integrate and deployment of Data Center, Virtualizing Technologies

The Contractor shall have the qualified full time personnel on board as key personnel for each phase of the project:

The Contractor shall have a VMWare Certified Professional (VCP) for enterprise level implementation and configuration of Hypervisor, Horizon View, performance tuning

The Contractor shall provide a Past Performances documentation of completed deployment of VDI/VDC infrastructure technology.

6.3 TRAINING SERVICES

Contractor shall provide training for CCHCF personnel across the data center environments.

Contractor shall deliver training services either at training facilities in the Chinle Hospital or at CCHCF other specified locations. Custom Training Services will include the following aspects of the VDI/VDC infrastructure:

Administration and management of the VCI/VDC Infrastructure SAN management software

VMware VDI software suite Converged Infrastructure management software User Virtualization software

6.4 SECURITY

The Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all Government data to ensure the confidentiality, integrity, and availability of government data.

Information Technology Access Control (ITAC) Form (Includes Virtual Private Network access) Contractor may apply for VPN Access using the OIT VPN Access request Form F05-05.

Contractor may procure approval prior to any actions related to the contract.

Contractor may use the VPN access method to perform any action which will be performed remotely to the WAN hardware.

Contractor shall notify OIT VPN Access team after completing the contract to terminate

VPN access from the network.

Interconnection Security Agreement (ISA)

Contractor shall provide an approved copy of the ISA to NAIHS prior to any actions related to the contract.

INFORMATION SYSTEMS SECURITY AWARENESS (ISSA)

The ISSA is a requirement for completion to satisfy the submission of the ITAC to the

COR and Information Systems Security Officer (ISSO) with Navajo Area Office IHS. The training must be completed prior to the start date of the project.

http://www.ihs.gov/ISSA/

HOMELAND SECURITY PRESIDENTIAL DIRECTIVE – 12

HSPD-12 is a policy directive for Common Identification Standard for Federal Employees and Contractors. This directive establishes a mandatory, government-wide standard for secure and reliable forms of identification issued by the federal government to its employees and contractors. The COR and ISSO along with the Contracting Officer will determine the requirement and applicability of the Personal Identification Verification (PIV) card or ID badge for Contractors prior to the start date and the period of performance.

http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp

7 DELIVERABLES

The Contractor shall provide analysis review, workload/IOPS requirements, environment requirement; power and cooling requirements of equipment

The Contractor shall provide Datacenter Enclosures, Server chassis, storage arrays and network equipment

The Contractor shall provide Include other hardware and proprietary licensing for deployment.

The Contractor shall provide Deployment of Datacenter Enclosures, Server chassis, storage arrays and network equipment

The Contractor shall provide Network, Risk, Active Directory, Site Data Assessment; Data Gathering & Requirements Review Checklists

The Contractor shall provide Use Requirements and Questionnaire Checklist

The Contractor shall provide Inventory, Delivery, Configuration, Implementation, Testing & Acceptance Plans for Material and Services (Hard Copy and CD-copy in Microsoft Excel and Word format), an updated ARCHITECTURE Hardware and Software Documentation Resources, Transfer of Knowledge, Training Documentation and Matrix

The Contractor shall ensure RPMS/EHR Services are not Interrupted for more than 30 minutes during peak operations and production periods.

HIGH LEVEL WORK BREAKDOWN STRUCTURE

Implement and Deploy a Datacenter Enclosures System

Materials

Client Hardware Systems

Datacenter Enclosures & Rack

Hardware

Software and Server Management Applications

Licensing

Services

Assessments and On‐Site Review

Installation

Configuration

Testing

Deployment

Training

Clouseout with Documentation

WORK BREAKDOWN STRUCTURE OF DELIVERABLES & ROLES AND

RESPONSIBILITIES

WORK BREAKDOWN STRUCTURE Contractor PO CO COR

Outline of Deliverables Roles and Responsibilities

Review and Assess the Statement of Work R R R R The Contractor shall provide technical expertise and assistance in the development and revision of the Statement of Work

DB R P P

The Contractor shall provide a Materials and Services Proposal in accordance to the Statement of Work

Provide and Deployment of 3 Datacenter Enclosures

Provide 200, 24in or greater AiO PCoIP VMWare VIEW zero client devices, keyboards, mouse, 6’ Cat-5E Patch Cords

Network, Risk, Active Directory, Assessment; Data Gathering & Requirements Review Checklists

Use Requirements and Questionnaire Checklist

Inventory, Delivery, Configuration, Implementation, Testing & Acceptance Plans for Material and Services (Hard Copy and CD-copy in Microsoft Excel and Word format)

Updated Architecture Hardware and Software Documentation Resources, Transfer of Knowledge, Training Matrix

DB P P P

Preconference Meeting P P C,P P

The Contractor shall complete an on-site Assessment and Data Gathering for Datacenter refresh planning whereas the following will be assessed o Provisioning of Hardware/Software o Resource Requirements & Availability of Support o Use Case Modeling o Change Control / Change Management Requirements o Defining Roles & Responsibilities o Validation of Assumptions & Requirements o Communication Plans for Pilot Test Users o Defining Storage Requirements and Methodology o Defining Pilot Users & Success Criteria o Network, Firewall & Port Configuration Requirements

DB P I

The Contractor shall provide a Design Plan for the Architecture for the production environment.

DB I I

The Contractor shall provide Best Practices in Technical, Operational and Management activities for Change Control and

DB I I

Change Management responsibilities

The Contractor shall create a Hardware Pre-Staging requirements and Delivery Plan for the Datacenter Enclosures and Client systems

DB P I

The Contractor shall create a Implementation Plan for the Datacenter Enclosures Systems

Client Hardware Computing Components Pilot Implementation Post Pilot Implementation

DB P I

The Contractor shall create a System and Integration Test Plan and Records results to document Datacenter Enclosures performance

DB P I

Create a Training Document Program for Hands-On Datacenter Enclosures System Administration and Transfer of Knowledge for Chinle IT Support o Failover and Resiliency o Peripheral Creation and Assignment to Client-End User o Module Hardware Recovery o Software Management o Hard Drive Recovery steps o Frequently Asked Questions to Datacenter Enclosures

System Errors and Failures

DB P I

Implement Datacenter Enclosures System Best Practices for Client and Server installation

DB P I

Perform On-Site Training for Hands-On Datacenter Enclosures System Administration and Transfer of Knowledge for Chinle IT Administrators and Support Staff

DB P I I

Complete Datacenter Enclosures Hardware and Software Installation with Configuration

DB P I

Develop Go-Live Date for Installation and Deployment DB C I I

Plan and Coordinate the Data/VDI Host migration DB,C I I I

Plan and Coordinate the Datacenter Enclosures System Cut-over DB P I

Test Datacenter Enclosures end-user Devices and Interfaces are working properly

DB P I I

Perform and Complete Acceptance Testing and Verification of Datacenter Enclosures Systems

DB,R I I I

Provide All Documents and Project Certifications including hardware and software validations for Closeout session

DB,R I I I

Closeout P P,C P P

C – Coordinate PO – Project Officer

R – Responsible CO – Contracting Officer

P – Participate COR – Contracting Officer Representative

DB – Design and Build

8 DEFINITIONS

EHR Electronic Health Record RPMS Resource Patient Management Systems PACS Patient Archiving Communications Systems CCI Client Computing Infrastructure PO Project Officer is an IHS official charged with project responsibilities by the Contracting

Officer COR Contracting Officer Representative is an IHS official charged with the responsibilities of reviewing the technical and performance requirements in Services contracts. The COR is assigned by the Contracting Officer.

VDI Virtual Desktop Infrastructure VDC Virtual Data Center

9 GOVERNMENT FURNISHED PROPERTY

Network Cabling Infrastructure supporting IPv4 with Category-6A and Fiber Optic Backbone Network

Cisco Network Network Attached Storage (NAS) Network IP Inventory Datacenter UPS Storage and Staging Area for hardware installation Network Printers Facility generator power protection Facility As-Built Clinic Schedule Power Information Best Practices in Design of Server Image Replication

10 APPLICABLE DOCUMENTS

1. Section 231 of Public Law 101-647, the Crime Control Act of 1990.

2. Joint Commission on Accreditation of Healthcare Organizations. (JCAHO) http://www.jcaho.org

3. Centers for Medicare and Medicaid Services (CMS) Standards.

http://www.cms.gov

4. Health Insurance Portability and Accountability Act (HIPAA) of 1996.

http://www.ihs.gov/AdminMngrResources/HIPAA/index.cfm?module=elec_reading_room

5. Privacy Act of 1974.

http://www.ihs.gov/AdminMngrResources/HIPAA/index.cfm?module=elec_reading_room

6. Computer Security Act of 1987.

http://www.ihs.gov/misc/links_gateway/download.cfm?

7. Public Law 107-347 The E-Government Act of 2002, Title III—Information Security, cited as the Federal Information Security Management Act of 2002 (FISMA), December 17, 2002.

8. IHS Computer Security Directives.

http://www.ihs.gov/cio/securityawareness/index.cfm

9. IHS Director’s initiatives.

http://www.ihs.gov

10. Clinger-Cohen Act (CCA) of 1996 Clinger-Cohen Act (CCA) of 1996 provides that the government information technology shop be operated exactly as an efficient and profitable business would be operated.

Acquisition, planning and management of technology must be treated as a "capital investment." While the law is complex, all consumers of hardware and software in the Department should be aware of the Chief Information Officer's leadership in implementing this statute.

CCA emphasizes an integrated framework of technology aimed at efficiently performing the business of the Department. Just as few businesses can turn a profit by allowing their employees to purchase anything they want to do any project they want, the Department also cannot operate efficiently with hardware and software systems purchased on an "impulse purchase" basis and installed without an overall plan. All facets of capital planning are taken into consideration just as they would be in private industry:

o cost/benefit ratio o expected life of the technology o flexibility and possibilities for multiple uses

11 PLACE OF PERFORMANCE

Chinle Service Unit o Chinle Hospital

Chinle Comprehensive Health Care Facility Highway 191 Hospital Drive Chinle, AZ 86503 ATTN: IRM Dept.

HOURS OF OPERATION

CHINLE

Hospital is 24hours a day, 7 seven days a week.

IRM schedule: 7AM to 8PM Daily except weekends and federal holidays.

IT Callback Schedules are available for evening and weekend IT support.

BUILDING ACCESS

The place of performance will require identification badges for security requirements for building entrance during the period of performance.

Contactors shall wear the identification badge at all times while on premise at the job site, these badges will be issued by the facility security office. In some conditions of work where the vendor will require access to secured locations within the buildings, an IT escort will be available to make accesses available in the performance of the work. The ID badge shall be surrendered to the security office at the end of the period of performance.

12 PERFORMANCE BASE MATRIX

Performance-based Task

Indicator Standard Quality Assurance Incentives

State the end results or outputs that you, the customer will formally accept or reject.

For the requirement state the feature(s) of end result that will be surveilled.

For each “indicator,” state a performance level that, when met, means the task has been performed satisfactorily.

This Standard describes “What Success Looks Like.”

For each “Standard”, state the method used to check performance (i.e. random sampling, 100% inspection, periodic inspection, customer complaints).

List Positive and Negative Incentives. Address method of linking payment to quality of service.

The Contractor shall implement and deploy a Datacenter Enclosures solution for the Chinle Comprehensive Healthcare Facility.

Quality

Documentation

Project Completion

Continuity of Operations

100% functionality of Datacenter Enclosures in Production Environment

100% of all documentation completed and delivered during the period of performance for the Closeout.

100% of all Deliverables:

Project tasks are 100% completed and accepted by the PO and COR

RPMS/EHR Services are not Interrupted for more than 30 minutes during peak operations and production periods.

See QASP.

Surveillance systems will include periodic inspections by the Project Officer (PO) and the Contracting Officer Representatives (CORs).

Payment of contract price for satisfactory service.

Contractor performance will be evaluated using the Contractors Performance Assessment Report (CPAR).

The evaluation will be considered when future NAIHS contract selections are made.

Line Item Description Quantity Unit Total Line Items

1 Hardware Costs 1 per each $

2 Installation Services 1 per each $

Shipping & Freight on equipment

1 per each $

4 Navajo Nation tax 5% 1 per each $

Signature:

Contractor Representative Signature Date

DUNS #:

Note 1:

VDI Datacenter Modernization & Refresh -- Chinle Comprehensive Health Care Facility

Pricing Schedule

OVERALL TOTAL =

See Berformance Based Statement of Work for contract requirements.