Statement of Work - USNMRTC GUAM Lasers JAN2023.docx

Statement of Work Preventive Maintenance / Calibration – Surgical Lasers U. S. Naval Hospital Guam (USNH, Guam)

1.0 GENERAL SCOPE OF WORK

The contractor shall provide a trained Field Service Technician(s) to perform periodic preventive maintenance and calibration for the equipment items and equipment requirements listed in this statement of work under Appendix 1 in this statement of work (SOW). The contractor will provide all labor, supplies, equipment, and transportation for technicians to perform the services per the Original Equipment Manufacturer (OEM) specifications, Naval Medical Command P-5132- Equipment Management Manual (NAVMED-P5132), local command instructions, and the Joint Commission Hospital Accreditation Program requirements.

The contractor shall allow only fully qualified technicians who have completed OEM training to perform services on the equipment listed under Appendix 1 of this Statement of Work (SOW). Upon request, the contractor shall provide training certificates to the Contracting Officer before performing the required services. Training certificates must include the training location, completion date, and expiration date. If the technician discovers equipment or equipment requirements not listed in Appendix 1, they shall not service that equipment, unless authorized by a Contracting Officer.

2.0 DETAILED WORK REQUIREMENTS

2.1 Calibration

The Field Service Technician(s) shall perform an annual calibration service (including supplemental parts) for the equipment listed in Appendix 1 of this Statement of Work. The calibration service shall be per the OEM specifications. This activity is the procedure for mechanical and electronic adjustments required by the OEM to ensure consistent, standardized performance or output.

2.2 Preventive Maintenance

The Field Service Technician(s) shall perform an annual preventive maintenance (including supplemental parts) for the equipment listed in Appendix 1 of this Statement of Work. The preventive maintenance shall be per the OEM specifications.

2.3 Repairs and/or Repair Parts

This contract does not cover/include repair work or repair parts.

2.4 Field Service Reports (FSR)

The Field Service Technician(s) shall develop and submit to the government an itemized list of all preventive maintenance work, calibration certification and repair work (FSR) upon completion of the service. Send the reports to: usn.guam.navhospgu.list.biomed-repair@mail.mil.

2.5 Recalls

When product recall or upgrades are necessary to maintain the equipment in service within the original manufacture’s specification, the Contractor shall obtain and install equivalent. The Field Service Technician(s) shall schedule any recall services with the Biomed Medical Repair Section point of contact at: usn.guam.navhospgu.list.biomed-repair@mail.mil before performing any recall maintenance.

3.0 SPECIAL CONTRACT REQUIREMENTS

3.1 Place of performance

United States Naval Hospital, Guam Building 50 Fahrenholt Rd Agana Heights, Guam 96910 Phone: (671) 344-9381

3.2 Normal Working Hours:

The core working hours for the USNH, Guam is from 7:30AM through 4:00PM, Monday through Friday. The Field Service Technician(s) shall provide their proposed arrival/work schedule, in writing to usn.guam.navhospgu.list.biomed-repair@mail.mil at least 30 days before they plan to perform the required services.

3.3 Work Attire:

The Field Service Technician(s) shall dress professionally when at the USNH, Guam. Business attire excludes short pants, tee shirts, open toe shoes, and other dress considered not to be appropriate. The government reserves the right to remove from the USNH, Guam any Field Service Technician wearing inappropriate clothing and request the Field Service Technician to return appropriately dressed. The USNH, Guam will not compensate the contractor or the Field Service Technician for travel or lost work time associated with departing and returning appropriately attired.

3.4 Communication Courtesy

The Field Service Technician(s) shall be courteous and respectful to the customer and all other onsite personnel at all times. The Field Service Technician(s) shall follow any direction provided by the USNH, Guam personnel regarding the level of communication with the USNH, Guam personnel.

3.5 Performance Monitoring

The government will notify the Field Service Technician(s), in writing, when performance does not meet the requirements in the Statement of Work. The government will provide the Field Service Technician with a specified timeframe to correct the performance. If the Field Service Technician cannot/does not correct the performance within the specified time, the government may invoke any of the remedies afforded to it by contract clause 52.212-4 Contract Terms and Conditions – Commercial Items.

4.0 Documentation and Performance

4.1 Service event documentation

Upon completion of each Preventive Maintenance or Calibration visit the field service technician must submit a FSR for services provided to the biomedical point of contact at this email address: usn.guam.navhospgu.list.biomed-repair@mail.mil within 72 hours of completion. The FSR shall indicate all problems addressed, devices checked, parts replaced or repaired with identification, parts ordered and any issues resolved. Each service report must at minimum document the following data legibly and in complete detail.

REPORTING DETAILS

Will consist of the following information listed below:

· Name of Contractor

· Name of Technician(s).

· Control number for the Contractor or log number for the report

· Description of the work performed in detail

· Equipment identification: Manufacture, model, serial number, electronic control number (ECN)

· Itemized description of services performed with labor and time.

· Action taken and or recommendations for consideration.

· Pending actions or resolutions to any problems.

· Total billing for services provided should be clearly indicated.

· Signature of the field service technician(s) that conducted the maintenance.

4.2 Formal Acceptance or rejection of Documents

The Government will have five (5) business days to review each document and provide feedback/comments. The contractor shall have five (5) business days to incorporate comments if needed or desired. Delivery of final document from contractor with incorporated comments shall constitute acceptance by the Government

5.0 PERIOD OF PERFORMANCE

See the “Schedule” on page 3 of the Combined Synopsis/Solicitation)

Appendix 1. Equipment Ensure that the original design and functional capabilities will not be changed, modified or altered unless authorized in writing by the manufacturer and the Biomedical Repair Division. If any action requires a contractual change to cover expenses, only the Contracting officer has the ability to authorize this change. Any contractual changes will be issued in the form of a modification to the contract.

INC.

0638-800·0 l

INC.

0638-800·0 l

SURGICAL/DERMA TO LOGIC

LUMENIS

INC.

ULTRA

PULSE

14037

LASER, ND:Y AG,

DERMA TO LOGIC

CANDELA

CORP

GENTLEMAX PRO

OPHTHALMIC

LUMENIS

INC.

SMART 532