Statement of Work MiPACS Services_draft.docx

Statement of Work

Background:

The C.W. Bill Young VA medical Center maintains an annual technical support and maintenance contract for the MiPACS Dental Enterprise Viewer and MiPACS Storage Server applications installed in the main hospital at Bay Pines.

Objective:

The MiPACS annual technical support and maintenance contract ensures that dental and Biomedical Engineering staff have access to email and phone technical support, as well as the latest updates to the MiPACS software. MiPACS is used as the digital image management system at the C.W. Bill Young VA Health System dental clinics.

The contractor will not have access to the system, such as, VA sensitive information (IPs, network information, etc) and/or patient information (images)

Data / Deliverables:

The following new software versions will be provided as they are released:

· MiPACS Dental Enterprise Viewer – Software used in each dental clinic by end users, which interfaces with the VistA Text Gateway and dental x-ray sensor hardware. Updates to software include:

· New features

· Bug fixes

· Workflow improvements

· Support for new imaging devices

· MiPACS Storage Server – Dental Imaging server software used to store all images captured by dental clinics at each facility.

· New features

· Bug fixes

· Workflow improvements

Email and Phone Technical Support will be provided, enabling the dental and biomedical engineering staff to contact Medicor Imaging for assistance with the following tasks:

· Installation of new imaging devices

· Re-configuration of existing devices and workstations (i.e. if workstation is replaced)

· Troubleshooting of VistA Imaging/Text Gateway problems

· Troubleshooting of connectivity issues to MiPACS Storage Server

· Image quality improvement

· Inquiries about MiPACS functionality and features

Qualifications / Certifications:

The technical support representative shall be qualified and have the required levels of professional and technical experience to perform the work required by this statement of work.

Scheduling and Hours of Work:

MiPACS Technical Support is available and may be contacted any time from 8:00a.m. until 6:00 p.m. ET, except for on federal holidays.

Evaluation / Selector Factor:

Medicor Imaging only authorizes its engineers to provide technical support on MiPACS software. Maintenance contracts can only be maintained with Medicor Imaging.