Statement of Work life tech.docx

Statement of Work – Service for Life Technologies Instruments

Parts, labor and travel for remedial repair.

No charge for planned maintenance visits. The number of planned maintenance visits is indicated in LT's quotation. The annual planned maintenance (PM) visit is automatically opened and will be performed within the contract period. Should you have an immediate need to request and/or schedule your PM, please contact our Instrument Care Center at 800-955-6288 option 3,1 or email them at InstrumentServices@Lifetech.com to schedule. This PM visit ensures optimal performance of your instrument, often preventing major breakdowns before they happen.

Guaranteed priority response time of 2 business days after receipt of a service call for instruments located in LT's Service Zones 1 and Zone 2. If LT fails to arrive at the instrument location within Zone 1 or Zone 2 within 2 business days for reasons other than customer's failure to provide access to LT or causes beyond the reasonable control of LT, LT will provide customer a service plan renewal credit in an amount equivalent to one day's pro-rated charge for each day LT's response is late.

Target response time of 3 business days for remedial repairs outside of Zones 1 and 2. LT will use reasonable efforts to respond within 3 business days from receipt of a service call.

Priority telephone and email access to instrument technical support.

Telephone and email access to application technical support.

Remote Monitoring and Dx Service, which provides for notification to customer of instrument failures or errors that are reported by Abs Remote monitoring software

Equipment for service contract

All Items are located as listed above:

NCAH Campus at 1920 Dayton Ave, Ames, IA FADDL at 40550 Route 25, Orient Point, NY Technical Point of Contact:

As listed above