Statement of Work.pdf

INDIAN HEALTH SERVICE

PHOENIX INDIAN MEDICAL CENTER

Rev 6/2016

Statement of Work

Background- PIMC does not have a system in place for tracking, storage, or easy retrieval or access to IFUs. Sets of binders containing the same information would be needed in various locations. It may be difficult to create, maintain, and update multiple sets of manuals, especially when new equipment is purchased or leased or when manufacturers make changes to the IFU. The surgical departments have manuals with

IFU's. If an IFU is needed, the current process is to call the manufacturer and speak to customer service, this may result in delayed response if the request if customer service hours are geared for the Eastern

Time zones, if the request is made after business hours, weekends, or on holidays.

Objective The database would be available to all departments and all staff, 24/7. The organization can have an unlimited number of users. The database is accessed by a username and password. The help desk is available during usual business hours in the Central Time Zone. Training videos are available on the website, although a webinar can be arranged if needed.

Contract Awardee Responsibilities & Tasks Awardee shall have an electronic web-based database for various manufacturer validated instruction of use (IFUs) for surgical instruments and medical equipment. Following the IFU for cleaning, disinfection, and sterilization improves patient safety and may reduce errors that could otherwise could lead to healthcare associated infections, adverse events or surgical errors. The device can be retrieved by model number, manufacturer, or item description. If an IFU is not listed on the database, a request can be made and the customer service department will act as the liaison with the company and will notify the user when the document has been added- this service is available at no additional cost.

Support, Training, Webinars

Training videos may be required via online website with the option to arrange a webinar.

Period of Performance (POP) Performance of the contract(s) shall be from 02/01/2022 thru 01/31/2023 as a base period. Thereafter, 4 option years.

Delivery Delivery and use shall be available on February 1, 2022.

Contracting Officer Authority Authority to negotiate changes in the terms, conditions, or amounts cited in this contract is reserved for the Contracting Officer.

Contracting Officer’s Representative (COR) The person identified below is hereby designated as the Contracting Officer's Representative (CO) for this contract.

Contacts: Donald Flores 602-581-6055 donald.flores@ihs.gov