Statement of Work.pdf

Statement of Work - School at Work

Introduction/Background Currently, VISN 19 has limited opportunities for employees in grades GS-01 thru GS-05 and equivalent Wage Grades. To improve upward mobility, diversity, loyalty, talent, and patient care, those employees that "feel stuck" in entry-level positions need to be provided with new learning opportunities and better chances to succeed. To improve diversity within the organization, and to improve EEO performance, there is a need to have employees learning new tasks and learning how to develop their skills in order to be successful in their career advancement.

The School at Work (SAW) provides learning opportunities to employees in GS-01 thru GS-05 and employees in Wage Grade equivalent. In the School at Work program, employees develop computer skills, math, reading, grammar, writing, medical terminology, principals of patient safety and satisfaction, and organizational skills.

Scope of Work School at Work (SAW) is a six-month career development system that will be delivered to VISN 19 Facilities using a blended learning system: on-line coursework, DVD classroom sessions, and participant workbooks. Instructional tools shall be provided by the Contractor. The Contractor must be a workplace education and e-learning company. During the SAW "Building A Career Ladder in Healthcare" program participants develop a Career and Learning Plan (CLP) that helps them identify and achieve personal career goals through self-assessments and other exercises. Students attend class two hours per week for twenty-two (22) weeks for a total of six months. The facility conducting a SAW session will have a Coach and Career Advisor provided by each Medical Center. The Coach facilitates the blended learning system committing 4 hours per week (two hours in the classroom, and approximately two hours in the management of the program). The coach serves as a project manager for the SAW class, works closely with internal staff (e.g. student supervisors), keeps attendance records, and monitors the completion of the online components. The coach must have good computer skills, strong communication and facilitation skills, suggested previous experience in education, recruiting, or human resources, and must be familiar with the healthcare organization. The Career Advisor will meet one-on-one with students throughout the course to help them map out their Career and Learning Plan. The Career Advisor should meet with each student, one-on-one, 3-4 times during the SAW program. School at Work provides career development opportunities to employees who are hardworking, committed to a future in healthcare, have potential, but cannot advance without more education. The focus of School at Work (SAW) is to develop a highly skilled, customer-focused work force that will provide exemplary leadership for the 21st century.

Period of Performance The SAW Program will be launched within FY 2021. A specific schedule of events will be established by the Facility and VISN DLOs and vendor after contract is awarded.

Place of Performance VISN 19 HCS/VAMC: Fort Harrison, MT; Cheyenne, WY; Aurora, CO, Grand Junction, CO; Muskogee, OK; Oklahoma City, OK; Salt Lake City, UT; Sheridan, WY

Work Requirements Facilities will have the option to have up to 10 participants; the mandatory deliverables will be up to 10 based on the need of each facility:

1. SAW program materials for up to 10 participants (SAW Starter package) per facility, as requested.

2. Screening Assessment for up to 10 participants per facility, as requested.

3. Online Program Evaluation survey

4. Program Certificates of Completion

Schedule/Milestones This is a tentative schedule, to be confirmed after the contract is awarded. The dates may be moved and flexed by the VISN DLO based on other priorities.

1. Marketing Tools within 2 weeks of award

2. SAW Starter Package within 2 weeks of award

3. Coach Training: coordinated with VISN DLO

4. Screening Assessments

5. Program Evaluation after the 6-month program

6. Program Certificates at Graduation

Acceptance Criteria

1. Past Performance: Level 4 (organizational impact data, such as # of participants retained, # of participants promoted, # of participants back in school for higher level education, employee satisfaction, etc.) on SAW program from other government agencies, medical centers or private organizations who have implemented SAW for the past 2-3 years.

2. Comparative Price from other government agencies, medical centers or private organizations who have implemented SAW

3. Quality Assurance documentation -documentation of consistency in curriculum delivery; minimal failure in products; minimal process flow defect in product/program implementation; low variability in results from various government agencies, medical centers or private organizations who have implemented SAW.

4. Technical Capability - ability to provide technical support during implementation of the program.

Other Requirements Qualifications of Key Personnel:

The vendor shall identify by name the key instructor who will conduct the Coach Training. The instructor must have adequate prior experience in conducting the Coach Training in either the private or government sector.

Planning Call between the vendor and the VISN DLO is contingent on contract finalization.