Statement of Work.pdf

Statement of Work (Services)

TITLE: Astro P25 Land Mobile Radio System Support

Requesting Laboratory / Division / Group:

Communications Technology Laboratory Public Safety Communications Research Division Next Generation Systems Integration Team (671.01)

Background:

The Public Safety Communications Research (PSCR) Laboratory provides research, development, testing, and evaluation to foster nationwide communications interoperability. In order to test accurately, monitor and measure Land Mobile Radio (LMR) and Long-Term Evolution (LTE) signals, a new LMR system is required that can interface to LTE systems. This system allows PSCR to conduct in-depth research, development, testing and evaluation of these systems.

NIST PSCR acquired its Motorola Solutions Astro P25 Land Mobile Radio System from AEG Group, Inc. in 2018-2019, and the final option year for support will expire on June 26, 2024. The current system is on System Release A7.18 which will not be supported as of October 31, 2025.

PSCR experienced an extended outage in 2023 that required Motorola support to restore operation under the current support contract. This outage, with impacts to internal R&D, industry research partners, and the FirstNet Boulder lab, emphasized the critical importance of securing direct support from Motorola while the affected organizations work to secure funding for upgrading the Motorola system or for alternate system solutions.

Objective(s):

PSCR requires continuation of support beyond June 26, 2024, in order to continue research in the PSCR Innovation Laboratory as well as technology demonstrations with stakeholders, first responders and federal entities, at the PSCR and FirstNet Boulder laboratories.

In anticipation of a gap in support after expiration of the proposed contract, PSCR will secure training in system operation to mitigate risks and impacts for continued operation beyond the end of support period until a new system may be in place.

Scope of Work:

1. Service Agreement Contract providing Motorola Essential Plus Services for the

Motorola Astro P25 LMR system currently installed in NIST Building 3 and the Green Mountain tower and shelter located on the DOC/NIST property in Boulder, CO.

2. On-site training to be delivered on the NIST Boulder campus for up to 10 attendees.

Recommended courses or hands-on activity topics shall be provided by the Contractor.

General Requirements:

The Contractor shall provide all support for project oversight, administration, and technical execution of this contract. The Contractor is responsible for maintaining accurate records of project activities.

Other General Requirements Support period shall run for 9 months, commencing at the end of the current contract with AEG Group, Inc., or the award date for this contract, whichever occurs last.

Training shall be delivered within 90 days of contract award date on site at NIST Boulder.

NIST may include other agency federal employees or contractors in the training sessions as needed.

Special Requirements:

Enter Details

Government Responsibilities:

Government direction or supervision of contractor employee(s) in order to:

(1) Adequately protect the Government’s interest;

(2) Retain control of the function involved; or

(3) Retain full personal responsibility for the function supported in a duly authorized

Federal officer or employee.

Additional Government Responsibilities

Tasks:

Task

Number Description

1 Essential Plus Services for ASTRO 25 (excluding Compass Com)

Requirement 1-1

Remote Technical Support: Contractor shall provide remote technical support for infrastructure issues that require specific technical expertise. Experienced technical support specialists will be available to consult with NIST to help diagnose, troubleshoot, and resolve infrastructure issues.

Requirement 1-2

Network Hardware Repair with Advanced Replacement: To restore the NIST ASTRO 25 network components if they malfunction, Contractor will repair Motorola Solutions-provided infrastructure equipment. This includes select third- party infrastructure equipment supplied by Motorola Solutions.

Contractor will ship and return repaired equipment and will coordinate the repair of third-party solution components.

To reduce the impact of a malfunction, Contractor will exchange malfunctioning equipment with Advanced Replacement units or Field Replacement Units (FRU), as available. Contractor (through Motorola Solutions’ repair depot) will diagnose and repair malfunctioning components, and once repaired, add those to the depot’s FRU inventory. Replacement components will remain in the NIST ASTRO 25 network to maintain continued network functionality.

Requirement On-site Infrastructure Response: Contractor will provide repair

1-3 service from trained and qualified technicians. Once dispatched, technicians will travel to the NIST ASTRO 25 network location to diagnose issues and restore functionality. These technicians will run diagnostics on hardware to identify defective components, and repair or replace them as appropriate. Infrastructure Response times are based on a given issue’s impact on overall system function.

Requirement 1-4

Annual Preventive Maintenance: Contractor will annually test and service network components. Qualified field technicians will perform routine hands-on examination and diagnostics of network equipment to keep them operating according to original manufacturer specifications.

Requirement 1-5

Centralized Managed Support Operations: Contractor will serve as a single point of contact for services, processing service requests, service incidents, change requests, and dispatching.

Contractor will communicate necessary information to stakeholders, bridging communications among the NIST, Contractor, and third-party subcontractors.

Contractor will record, track, and update incidents and will document and respond to inquiries, requests, concerns, and service tickets. When an incident is initiated, Contractor will engage with teams to resolve that incident and escalate to new teams when needed. Depending on the incident, Contractor will coordinate incident resolution with local field service and authorized repair depots.

Requirement 1-6

Field Service: authorized and qualified field service technicians will perform the on-site Infrastructure response service, repair malfunctioning hardware in the field, and conduct preventive maintenance tasks. These technicians will coordinate with the Service Desk, technical support teams, and product engineering as needed to resolve incidents.

2 On-site Training

Requirement Content: Contractor will work with NIST to customize training

2-1 based on NIST requirements. Anticipated topics include system configuration and administration, radio provisioning, encrypted operation (AES, DES), system operation and monitoring and backups.

Requirement 2-2

Schedule: Contractor shall deliver training within 90 days of contract award date on site at NIST Boulder. NIST personnel will arrange the time and location for training with Contractor.

Requirement 2-3

Participants: NIST may include other agency federal employees or contractors in the training sessions as needed and as permitted by agreements with said agencies and contracting organizations, with up to 12 participants.

Government-Furnished Property, Material, Equipment, or Information:

(GFP, GFM, GFE, or GFI)

All property, data and information provided by the Government in the performance of this task remains the property of the Government and shall be surrendered to the government upon completion or termination of this requirement. Likewise, all deliverables generated under this requirement remain the property of the Government.

Item: N/A Model Number:

Serial Number(s):

Enter Details

The property listed in this section (below) is property that is incidental to the place of performance due to the contract requiring contractor personnel to be located on a Government site. Any property used by the Contractor within the location remains accountable to the Government. Per FAR Part 45.000(5) items considered to be incidental to the place of performance include office space, desks, chairs, telephones, computers and fax machines.

Incidental Property Provided:

•N/A

Deliverables:

(Required for Project/Development/Design/Build/Consult/Research Support)

Description Format Quantity Date Required

1 Essential Plus Services for ASTRO 25 (excluding Compass Com)

Support Services continuous Through PoP

2 On-Site Training

In-person delivery and course materials

5 days, 12 participants

90 days after award

Standards of Acceptance:

The NIST TPOC or COR shall review each submitted deliverable and respond with an acceptance or request for revision email to the Contractor Point of Contact (POC) within 30 days of receipt.

The Contractor shall make any needed changes to the deliverables within 30 calendar days from receipt of electronic or written comments from the TPOC or COR.

This applies to deliverables which must be reviewed and approved for acceptance (reports, draft plans, drawings, etc.).

Performance Requirement Summary (for Performance Work Statement):

(Required for Project/Development/Design/Build/Consult/Research Support)

Desired Output

Required Service

Performance Standard

Monitoring Method

Minimized system/component downtime

Mitigation/repair

Response within 24 hrs of contact;

repair within 5 business days

Support request resolution

Team competence in system administration

General and specific training

Training coverage for requested topics

System incidents resolved without service calls

Experience Requirements:

Proposed key personnel shall have the following minimum education qualifications and experience:

Contractor and Subcontractor Repair Staff: knowledge and experience with Motorola ASTRO P25 systems, covering all topics for operation, maintenance, and repair.

Contractor Training Staff: working experience and expertise in Motorola ASTRO P25 system configuration, maintenance, operation and recovery.

Place of Performance:

NIST campus in Boulder, Colorado: Building 3 Second Floor PSCR Lab and Green Mountain RF site

Enter Details (NIST or Contractor’s Facility)

Period of Performance or Delivery Date:

September 1, 2024 through June 30, 2025.

Delivery Terms:

Delivery shall be F.O.B Destination and shall occur in accordance with the delivery due dates provided in the above table.

FOB Destination means: The contractor shall pack and mark the shipment in conformance with carrier requirements, deliver the shipment in good order and condition to the point of delivery specified in the purchase order, be responsible for any loss of and/or damage to the goods occurring before receipt and acceptance of the shipment by the consignee at the delivery point specified in the purchase order; and pay all charges to the specified point of delivery. The contractor shall deliver all Line Items to:

NIST-Boulder

NIST-Boulder (C/O Sam Ray) 325 Broadway Boulder, CO 80301

Installation:

Training:

The contractor shall conduct five (5) eight-hour training for up to 12 users at NIST. The training shall provide a thorough demonstration of all system/solution functions, maintenance, data administration, and basic troubleshooting. The training may be completed at NIST Monday – Friday during the operating hours of 8:30 a.m. to 5:00 p.m.

immediately after contract award, but training shall be completed no later than 90 days after award.

Additional Training Requirements:

See task list above.

Inspection and Acceptance:

In addition to the inspection and acceptance terms articulated in 52.212-4, the Government reserves the right to perform such performance tests and evaluations as defined below to verify specified system performance. Such tests and evaluations, if performed, shall be conducted within the environment that the system is to be operated. The Contractor has the right to be present during the tests and evaluations, if performed, at the Contractor’s expense.

Performance Tests of Equipment:

NIST may rely on the original system Acceptance Test Procedure (ATP) to verify proper operation and predicted coverage area for LMR operation in the Boulder area.

NIST may choose at its discretion to forego this part of acceptance testing.

Payment Schedule:

Advance payment is not authorized.

The Contractor must invoice in arrears according to the payment schedule.

For Research Support:

Security:

(1) Safety: The Contractor employee must be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

(2) Security: NIST is a restricted campus. An identification badge is required for access into buildings and must be presented to the armed Security Police when entering the campus.

(3) Regular Business Hours: Regular business hours are Monday through Friday, 8:00 am to 5:00 pm Local Time.

(4) Identification Badges: Contractor employees shall comply with NIST identification and access requirements. Each Contractor employee shall wear a visible identification badge provided by the NIST Security Office.

(5) Vehicle Registration: All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-

Task Number Description Due Date Payment

(Amount or Percentage of Award)

1 Essential Plus Services for

ASTRO 25

(excluding

Compass Com)

6/30/25 $76,658

2 Training 30 days after completion

$9,045 furnished civilian ID, proof of insurance and current registration must be presented to the NIST Security Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.

Other Security Considerations:

All visitors to NIST campus are limited to 10 days in a calendar year. Any Contractor staff who exceed that number require registration in the NIST Associates Information System (NAIS), with requirements for background checks, fingerprinting and badging.

Additional requirements may be in place for entry to campus by personnel without US citizenship.

Miscellaneous Information:

Attachments: