Statement of Work.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SOW) SERVICES

Illumina Equipment Maintenance

GENERAL INFORMATION

Title of Project: Service/maintenance contract

Maintenance and Repair Service for Zeiss Cell Discoverer 7 Microscope and Accessories

Statement of Need, Purpose, and/or Objective:

The purpose of this requirement is to procure maintenance support services for the Cell Discoverer 7, Carl Zeiss-manufactured laboratory equipment owned and operated by the National Institute on Aging. The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in this Statement of Work (SOW).

Background Information:

Annual preventative maintenance (PM) service for Cell Discoverer 7.

The Cell Discoverer 7 is an automated platform for live cell imaging which combines the ease-of-use of an automated boxed microscope with the image quality and flexibility of a classic inverted research microscope. It is used by Laboratory of Clinical Investigation lab members to monitor 2D and 3D cell cultures, tissue sections or small model organisms, to acquire large amounts of data in shorter times with automated live cell imaging platform and optical sectioning.

It has a fast, sensitive Hamamatsu ORCA-Flash camera to perform live cell experiments and rapid time lapse recordings with a large field of view.

Period of Performance:

Base Year: February 27, 2023 – February 26, 2024 Option 1: February 27, 2024 – February 26, 2025 Option 2: February 27, 2025 – February 26, 2026

Place of Performance:

The place of performance shall be the NIH Biomedical Research Center, located at 251 Bayview Blvd., 8th Floor., Rm. 08C009, Baltimore, MD 21224.

General Requirements:

The Contractor shall provide priority scheduling for service calls and access to spare parts inventory, labor, and travel to provide preventative maintenance for government-owned equipment. All maintenance service shall be performed in accordance with the manufacturer’s standard commercial maintenance practice.

Service shall be performed during regular business hours. Following a preventive or remedial maintenance visit, the contractor is required to provide a written report to the NIH point-of-contact (POC). This report may be delivered on paper or by E-mail.

Specific Requirements:

Service technicians must be Factory Trained Field Service Engineers, Zeiss-certified and sufficiently knowledgeable to conduct preventative or maintenance on this equipment. These service engineers must have access to proprietary parts, diagnostic tools, and software.

All labor and travel-related charges associated with any service visit in addition to the PM visit as may be required during the contract year must be included. All covered replacement parts must be included. Scheduled and emergency service shall be performed between the hours of 8:00 AM and 5:00 PM Monday through Friday, excluding Federal holidays.

Covered Services:

One preventative maintenance inspection shall be performed per agreement year. This includes all labor and travel associated with conducting this PM inspection visit, must be performed by a Zeiss-certified service engineer. Remedial service visits shall be performed as needed to restore the instrument to manufacturer’s performance specifications.

Covered components include:

Hardware: Basic Microscope Stand; Microscope Electronic; Mechanical Components;

Illumination System; Objectives; Filters; Manual Stage; Condenser, system computer.

Accessories: Motorized Scanning Stage and Motor Control Unit; Apotome.2; Incubator;

AxioCam CCD Camera; ORCA Flash 4.0 (Hamamatsu); EM CCD Camera; Laser Manipulation Slider; TIRF; Spinning Disk/Cell Observer; Definite Focus; FRAP Slider

System Computer: The coverage shall be limited to the restoration of the system functionality and does not include the recovery of lost data or non-ZEISS software.

ZEISS Software: Software version upgrades shall be available at a discounted price.

The software installation shall be covered under the service agreement and be performed remotely, if possible.

GOVERNMENT RESPONSIBILITIES

When the Contractor is on-site for maintenance and repair support provision, the Government will provide workspace and access to the equipment needing support.

REPORTING REQUIREMENTS

The Contractor shall provide to the Government a service report detailing all maintenance and repair work performed after each service visit is completed. The report shall be due on the last business day of each quarter.

OTHER CONSIDERATIONS

Travel:

No travel reimbursement is authorized for this requirement. All travel expenses are to paid by the contractor.

Non-Personal Service Statement Contractor employee(s) performing services will be controlled, directed and supervised at all times by management personnel of the contractor. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulations (FAR).

The Contractor shall provide priority scheduling for service calls and access to spare parts inventory, labor, and travel to provide preventative maintenance for government-owned equipment. All maintenance service shall be performed in accordance wi...