Statement of Objectives - System for faxing patients results and records.docx

STATEMENT OF OBJECTIVES

FAXING SYSTEM FOR PATIENT RESULTS AND RECORDS

· Contractor shall provide a solution utilizing a print job from Composite Health Care System (CHCS) for the automated rendering of and faxing of text based “Lab Certified Result Notification”.

· The system must operate on a server running Windows 10.

· The system must be able to fax approximately 52,000 or more results per year.

· The system will require 13 additional channels to handle the required volume

· The system must be able to fax immediately upon receipt or batch fax at least once per day.

· The system must have the ability to “print” to the fax server to resend faxes. CHCS will print to the server, which queues the fax the send outbound.

· The system will receive an incoming print job, identify the provider, and then use its information to find the necessary fax addressing information in an external table.

· The Department of Pathology and the Patient Administration Division (PAD) must be able to maintain and modify the external table of fax info needed.

· After the fax has been sent, the system must retain the success/failure of faxes for tracking reasons and provide reports/notification of failed fax jobs.

· Department of Pathology and PAD must be able to access the fax program from specified desktop computers using Windows 10 to modify the tables and to re-fax reports.

· Support must be provided to assist in the migration to MHS Genesis Hospital Interface System (HIS).

· Warranty must be included for one year from the date of installation

· Full service is included for 4 years after the one year warranty expires

· The system must maintain the report image for a specified length of time determined by the Department of Pathology and PAD.

· The system must maintain a detailed fax document transmission history for every fax sent. The history must include; the fax number the document was faxed to and the date and time it was completed

· The system must be able to reject all incoming traffic to eliminate security risks.

· The contractor will upgrade current system, and install, configure, and test 2nd system to ensure correct performance of the system.

· The contractor will supply administrator training on server-level system configuration/maintenance for a minimum of 3 personnel.

· The contractor administrator/user training regarding handling of fax exception (busy, resend, etc.) and how to update the external provider table shall be for a minimum of 4 personnel.

· The contractor must have a support plan available for the system to include Monday through Friday 0800 to 1700 at a minimum.

· The system must be able to have security patches installed as directed by DOD. Support and upgrades must be provided for any issues this may prevent.

· In the event of failure of a hardware component that was supplied by the contractor, a replacement must be supplied within 24 hours.