TAB_26_-_Amendment_02_Q&A_SP47019R0002.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICAITON NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicble)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICIATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a)By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPIRATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc. ) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION ( Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

1 12

02 Jan 9, 2019

SP4701

DLA Contracting Services Office Philadelphia Site 700 Robbins Ave.

Philadelphia, PA 19111 (M. Sullivan 215-737-4851)

SP4701-19-R-0002

Dec 13, 2018

See pages 2 through 12.

Amendment 02 – SP4701-19-R-0002

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Solicitation SP4701-19-R-0002 is amended as follows:

1. The following provides offeror questions and DLA’s responses to the questions:

Question 1. In reference to the electronic copy of the proposal, is a .pdf file is acceptable for the electronic/ courtesy copy for submission?

DLA Response: Yes.

Question 2. Will the Government accept signed SF33 document and amendments as an Appendix to Volume 1 Non-Price Volume?

Question 3. Will the Government accept completed copy of the solicitation document as an

Question 4. Task Area 1 is indicated as a FFP task within the PWS. Please confirm Task Area 1 – Program Management is to be included in Section B, CLIN 0001 for the base and each option period?

DLA Response: Program Management is to be included in Section B, CLIN 0001 for the base and each option period.

Question 5. In reference to section C.4.4.5, request the government clarify if the 24 hour resolution time applies to only Severity 1 items received from the help desk or for all items.

Also request the government provide clarification on defining ticket closure – if an item requires Oracle support to resolve the total closure time may be longer than 24 hours.

DLA Response: Provide support for DAI production help desk tickets, mitigate and close within 24 hours on severity 1 tickets. Resolution closure could be longer, if pending Oracle support. However, support with Oracle must be opened as a SEV1 24/7.

Question 6. In reference to section C.4.8, is the deployment schedule for Hyperion, Governance, Risk and Compliance and Treasury Disbursing the same as for the full financials releases depicted in Attachment 8? If not, can the government provide the deployment schedule for each of these capabilities?

DLA Response: It is the same, but the release planning could be based on accelerated or monthly releases.

Question 7. In reference to section C.15.3 on page 52, “Measurement for Unplanned System Outages includes the following “Have zero unplanned system incidents and no more than 2 global system latency per month.” Request the government modify this language to exclude unplanned outages resulting from events outside the control of the DAI PMO team. For

3 | P a g e example, an unplanned issue at the DECC center hosting production that prevents users from successfully connecting to the DAI solution.

DLA Response: Have zero unplanned system incidents and no more than 2 global system latency per month, excluding DISA unplanned incidents. However, contractor shall capture metrics to include both PMO and DISA for the purpose of reporting to the government.

Question 8. For Tables and Graphics, will the Government allow a Font Size smaller than 12-point Times New Roman (recommend Times New Roman 10)?

Question 9. Will the Government accept copies of subcontract enforceable agreements as an

DLA Response: Yes, as long as no pricing information is divulged in the Non-Price Volume.

Question 10. Is the government open to sponsoring facility clearance for a qualified contractor if they were to win the bid?

DLA Response: No.

Question 11. C.4.7.4 states draft is due 48 hours after incident notification, but 24 hours is indicated elsewhere in this document.

DLA Response: 48 hours is for T&D. 24 hours is for Production and COOP.

Question 12. For T&D Environments:

a. Are T&D environments full sized and/or obfuscated?

DLA Response: It is a full size copy of production data with PII masked/scrambled. Concurrent and system logs are purged to mitigate storage constraints.

b. If not full sized, what mechanism is used to subset a T&D environment

DLA Response: See answer a.

c. Is there a standard refresh sequence for T&D environments or are all environments refreshed on demand?

DLA Response: Mixture of scheduled and on demand. The training instance is refreshed monthly, FINSAT instance is post quarterly Oracle CPU/PSU updates, and the remainder is typically on demand.

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Question 13. Please confirm the status of Increment 3, Release 1. The WBS indicates it was completed. Is it at full FOC status currently?

DLA Response: Yes.

Question 14. Please provide more detail on the scope of Increment 3, Release 2.

DLA Response: Increment 3, Release 2 is to on board DISA with working capital fund capability.

Question 15. Attachment 10 lists several databases with a Prod prefix – i.e. Prod DEV, Prod Patch, Prod Troubleshooting, Prod Sustainment. Would the Government please clarify whether these are full obfuscated copies of prod and why multiple prod copies are maintained?

DLA Response: The Oracle EBS for each instance is a full copy of production. Multiple copies are maintained to support DAI sustainment releases. PROD DEV is used to support RICE_FW development, PROD Patch is to support Oracle patches, PROD Sustainment is used for integration and independent testing of sustainment releases, and PROD Troubleshooting is for out-of-cycle, critical release (if necessary).

Question 16. Which EBS database(s) are used for end-user reporting – Prod or COOP or both?

DLA Response: Reporting has just been moved to the Standby database located in production.

Question 17. If available, is a CPARS an acceptable substitute for a Past Performance Questionnaire?

DLA Response: No.

Question 18. On average, how many incidents are reported per month against:

a. Prod Databases

DLA Response: 2.5.

b. EBS

DLA Response: 2.5.

c. T&D Databases

DLA Response: 5-10.

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Question 19. What is the implementation status of the OATS tool?

DLA Response: It is in a pilot/proof of concept stage.

Question 20. Does the incumbent contractor have a transition-out period?

DLA Response: Yes.

Question 21. If the incumbent contractor has a transition out period:

a. What is the duration?

DLA Response: 3 months.

b. Does the transition out include support to familiarize the successor contractor?

c. Will incumbent project plans be turned over to the successor contractor for continuity purposes?

Question 22. For Section C.4.4.5, please provide:

a. Number of issues in the pipeline requiring infrastructure support for resolution

DLA Response: This is ongoing to provide sustainment support.

b. The average number of help desk tickets per month requiring infrastructure support for mitigation and closure

DLA Response: Typically 10-15 per month, but more could be expected due to the deployment of new agencies requiring network connectivity test and JRE compatibility test to access DAI. Or update of the JRE per Oracle CPU/PSU patches, which required JRE testing.

Question 23. For Section C.4.6 please clarify:

a. Status of COOP. Earlier sections of the RFP reflect the COOP database as being implemented. What additional development and implementation is required?

DLA Response: Resize COOP hardware to be full size production. Repurpose of COOP hardware to support ongoing performance testing.

b. Is Oracle Golden Gate implemented or under evaluation at this time?

DLA Response: No.

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Question 24. In reference to C.4.7.1 Task Area 7 Subtask 7.1 – Instance Management, vendor requests a complete list of third party products and their vendor name.

DLA Response: Magnitude Noetix.

Question 25. In reference to C.4.7.1 Task Area 7 Subtask 7.1 – Instance Management, Attachment#10, vendor requests instance counts for each third party product in scope.

DLA Response: Same count as OBIEE.

Question 26. In reference to C.4.7.1 Task Area 7 Subtask 7.1 – Instance Management, Attachment#10, Vendor requests detailed version information for each of the products in scope:

• Oracle Web Fusion Middleware/Service Oriented Architecture (SOA)

• Oracle Business Intelligence Suite Enterprise Edition (OBIEE)

• Oracle User Productivity Kit (UPK)

• Oracle Access Manager (OAM)

• Oracle Governance, Risk Management, and Compliance (GRC)

• Oracle Enterprise Manager (EM)

• Oracle Hyperion Planning Plus

• Oracle Active Data Guard

• Oracle Enterprise Data Quality (EDQ) and

• Third party products

DLA Response: Latest version is used and meet EBS certification guidelines unless waived by Oracle due to delay of EBS certification.

• Oracle Web Fusion Middleware/Service Oriented Architecture (SOA) – 12.2.1.3

• Oracle Business Intelligence Suite Enterprise Edition (OBIEE) – 12.2.1.4

• Oracle User Productivity Kit (UPK) – 12.1.0.26130

• Oracle Access Manager (OAM) – 11.1.2.3

• Oracle Governance, Risk Management, and Compliance (GRC) - AACG

(5.5.1) and CCG (8.6.6.2056 v8.6.6.2000)

• Oracle Enterprise Manager (EM) – 12.1.0.5.0

• Oracle Hyperion Planning Plus – 11.1.2.4

• Oracle Active Data Guard – 12.1.0.2

• Oracle Enterprise Data Quality (EDQ) - 12.2.1.2 (replaced Informatica in

T&D)

• Noetix – 6.6.0

Question 27. In reference to C.4.7.1 Task Area 7 Subtask 7.1 – Instance Management, Attachment#10, does the government expect to clone all applications in scope (e.g., SOA, OBIEE, 3rd party product instances, etc.) or just the EBS environment?

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DLA Response: Only the EBS instance with synchronization of OAM/OID with PROD to maintain same user level to support formal testing (e.g. SIT and UAT events).

Question 28. In reference to C.4.8 Task Area 8 – Infrastructure Development Services (CPIF) (IUS#0002 Capitalize), Vendor requests additional information regarding Resale Accounting and Working Capital Fund applications.

DLA Response: This is to support Oracle full financial releases. It is planned as part of attachment 8 schedule. Development of new instances is unknown at this time.

Question 29. In reference to C.4.8 Task Area 8 – Infrastructure Development Services (CPIF) (IUS#0002 Capitalize), is data purging limited to EBS or applicable for all applications and third party products in scope?

DLA Response: Limited to EBS.

Question 30. In reference to C.7 Government-Furnished Equipment (GFE)/Contractor Furnished Equipment (CFE), Explain what defines elevated privileges? How many employees does DAI expect to have this requirement?

DLA Response: It is the offerors responsibility to propose the level of effort required to complete the tasks in the PWS. Please see number 2 below correcting the PWS. Oracle APPS Admin/DBA SME position is required to have an IT-I with the exception of the PM position.

Question 31. In reference to C.4.4.1 Task Area 4 – Subtask 4.1 – Instance Management, vendor requests a list of modules implemented for all Oracle Applications and third party products in scope (e.g., E-Business Suite Application: Accounts Payable module, General Ledger module, etc.).

DLA Response:

Oracle Hyperion (Enterprise Performance Management) Oracle Application Access Controls Governor Oracle Configuration Control Governor Oracle Preventive Control Governor Oracle E-Business Suite Financials Oracle Procurement Contracts for Oracle Purchasing Oracle Services Procurement for Oracle Purchasing Oracle Sourcing for Oracle Purchasing Oracle Contract Lifecycle Management Oracle Human Resources Self Service Oracle WebLogic Server Oracle Federal Financials Oracle Time and Labor

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Oracle Purchasing Oracle Project Costing Oracle iProcurement Oracle Project Billing for Project Costing Oracle Order Management Oracle Project Contracts SOA Suite for Oracle Middleware Oracle Applications Adapter Oracle Access Management Oracle Real Applications Clusters EBS Oracle Database Enterprise Edition Oracle Enterprise Manager Oracle Data Guard Oracle Access Manager Oracle Internet Directory Business Intelligence Suite Enterprise Edition Noetix Views for Oracle E-Business Suite

Question 32. In reference to C.15.2 Performance Evaluation, What are the service level requirements for the COOP environment – Recovery Point Objective (RPO) and Recovery Time Objective (RTO)?

DLA Response: RTO – 12 Hours, RPO – 24 Hours.

Question 33. In reference to Attachment #10, vendor requests database instance counts for the OBIEE product. Is it shared with any other application database?

DLA Response: OBIEE is pointed to standby database, composed of two RAC’d database servers in production. All others are shared with EBS.

Question 34. In reference to Attachment #10, confirm the Production standby database instance is only applicable to EBS application and not applicable for other applications (e.g., OAM, SOA, OBIEE, etc.).

DLA Response: Only applicable to EBS.

Question 35. In reference to C.4.6 Task Area 6, has the current DR/COOP plan been tested, failed over and failed back?

DLA Response: Tested for remote recovery exercise with production running operating as is. Have not conducted a failed over and back.

Question 36. In reference to C.15.7 Performance Review and Payments, Does the existing incumbent contract have penalties/disincentives and have they ever been exercised?

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DLA Response: All service contracts require Performance Metrics. Information specific to contractors will not be released.

Question 37. In reference to C.4.7 Task Area 7 – Technical Development Services, does the existing incumbent contract have incentives for the CPIF work and have they ever been issued?

DLA Response: The incumbent contract includes CPIF CLINs. Information specific to contractors will not be released.

Question 38. In reference to C.1 Background, is the current EBS version 12.2.6 and how long has it been live?

DLA Response: Yes, since November 2018.

Question 39. In reference to Task Area 7 – Technical Development Services & Task Area 8 – Infrastructure Development Services, will the existing incumbent deliverables and scripts (cloning, etc.) repository be turned over upon contract award and certified as functioning?

DLA Response: Yes.

Question 40. In reference to L.4.3 NON-PRICE EVALUATION FACTORS, will the government consider a corporate small business plan or does it need to be specific to this opportunity?

DLA Response: The government does not recognize the term “Corporate Subcontracting Plan”. FAR 19.7 references the following types of Subcontracting Plans;

Commercial plan, Individual subcontracting plan and Master Subcontracting plan.

Please refer to FAR 19.7 for further details.

Question 41. In reference to L.4.3 NON-PRICE EVALUATION FACTORS, will the government consider smaller percentages of small business due to prime having a stand-alone line of business dedicated to providing managed services for Infrastructure and Applications?

DLA Response: No.

Question 42. In reference to L.4.3 NON-PRICE EVALUATION FACTORS, will the government encourage hiring key incumbent resources and are there provisions to facilitate it?

DLA Response: It is the offerors responsibility to propose the key personnel required to complete the tasks in the PWS.

Question 43. Multiple questions stated there were non-commercial clauses that should not be applicable to commercial contracts.

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DLA Response: There are both commercial and non-commercial services as part of this RFP, therefore the clauses will remain.

Question 44. In reference to Section I 52.246-25 - Limitation Of Liability—Services, Per FAR 46.801, FAR 52.246-25 does not apply to contracts for “information technology”, and is therefore not applicable to the RFP and any resulting contract. Vendor requests that this clause be removed from the Solicitation.

DLA Response: Agreed, please see number 3 below.

Question 45. In reference to Section I: 52.222-17 - Nondisplacement of Qualified Workers, this clause is inapplicable to the RFP because a resulting contract would not call for the use of “service employees”. Vendor requests that this clause be removed from the Solicitation.

DLA Response: Agreed, please see number 4 below.

Question 46. In reference to Section H: H.1 Government’s Right to Audit, vendor requests additional information regarding the scope of the possible audit given that the monthly price is firm fixed price.

DLA Response: Please note this contract is not just a FFP contract. It includes the both FFP and Cost Reimbursable CLINs. The aforementioned language will remain as stated.

2. The key personnel Intermediate Application and Database Subject Matter Expert listed on page 50 of the RFP is revised as follows (Note changes are in bold):

Delete:

JOB

CATEGORY

POSITION DESCRIPTION EXPERIENCE

Intermediate Application and Database Subject Matter Expert

• Provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter.

• Serves as technical expert on executive-level project teams providing technical direction, interpretation and alternatives.

• Thinks independently and demonstrates exceptional written and oral communications skills. Has strong command of the English language.

• Applies advanced technical principles, theories, and concepts.

• Contributes to the development of new principles and concepts.

• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.

Seven (7) years’ experience

Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) or Tier 3 (T3) at time of proposal submission.

DFARS 252.239-7001

Information Assurance Contractor Training of IAT Level II Certification is required for this position, preferably in the computer environment (CE) of Oracle

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• Works under consultative direction toward predetermined long-range goals and objectives.

• Assignments are often self-initiated.

• Determines and pursues courses of action necessary to obtain desired results.

• Develops advanced technological ideas and guides their development into a final product.

• Provides IT services in multiple technical areas (e.g., Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management), or a specific functional area (e.g., finance, logistics, and operations research).

• Administers and troubleshoots Oracle EBS Financial ERP, Oracle Database, Service Oriented Architecture (SOA), Single-sign-On (SSO)/Oracle Access Manager (OAM), Oracle Business Intelligence Suite Enterprise Edition (OBIEE), Hyperion, Enterprise Data Quality (EDQ) software, Oracle User Productivity Kit (UPK), and Oracle Governance, Risk, Compliance tools, and cloning.

• Implements Oracle Real Application Cluster (RAC), Active Dataguard, Golden Gate, and database performance tuning within the Oracle EBS environment.

• Provides technical writing to ensure all reports and deliverables are delivered with timeliness and quality to the government.

Certified Professional (OCP) or Oracle WebLogic Server 12c or higher.

Supported DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform

Replace with:

JOB

CATEGORY

POSITION DESCRIPTION EXPERIENCE

Intermediate Application and Database Subject Matter Expert

• Provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter.

• Serves as technical expert on executive-level project teams providing technical direction, interpretation and alternatives.

• Thinks independently and demonstrates exceptional written and oral communications skills. Has strong command of the English language.

• Applies advanced technical principles, theories, and concepts.

• Contributes to the development of new principles and concepts.

• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.

• Works under consultative direction toward predetermined long-range goals and objectives.

• Assignments are often self-initiated.

Seven (7) years’ experience

Must possess IT-I security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) or Tier 3 (T3) at time of proposal submission.

DFARS 252.239-7001

Information Assurance Contractor Training of IAT Level II Certification is required for this position, preferably in the computer environment (CE) of Oracle Certified Professional (OCP) or Oracle WebLogic Server 12c or higher.

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• Determines and pursues courses of action necessary to obtain desired results.

• Develops advanced technological ideas and guides their development into a final product.

• Provides IT services in multiple technical areas (e.g., Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management), or a specific functional area (e.g., finance, logistics, and operations research).

• Administers and troubleshoots Oracle EBS Financial ERP, Oracle Database, Service Oriented Architecture (SOA), Single-sign-On (SSO)/Oracle Access Manager (OAM), Oracle Business Intelligence Suite Enterprise Edition (OBIEE), Hyperion, Enterprise Data Quality (EDQ) software, Oracle User Productivity Kit (UPK), and Oracle Governance, Risk, Compliance tools, and cloning.

• Implements Oracle Real Application Cluster (RAC), Active Dataguard, Golden Gate, and database performance tuning within the Oracle EBS environment.

• Provides technical writing to ensure all reports and deliverables are delivered with timeliness and quality to the government.

Supported DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform

3. FAR clause 52.246-25 is hereby removed from the RFP.

4. FAR clause 52.222-17 is hereby removed from the RFP.

5. All other terms and conditions remain unchanged.