Amendment_0001_SP4701116R0042_Windows_Admin_Spt.pdf

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF

CONTRACT

1 18

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE SP4701 7. ADMINISTERED BY (If other than Item 6) CODE SP4701

DLA Contracting Services Office Philadelphia Same as block 6 Philadelphia Site, 26N-9529 700 Robbins Avenue Philadelphia, PA 19111-5092

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State, and Zip Code) (x) 9A. AMENDMENT OF SOLICITATION NO.

SP4701-16-R-0042

X 9B. DATED (SEE ITEM 11)

06/07/2016

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE

FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[ X ] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers [ ] is extended, [ X ] is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning __1__ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(x) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET

FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [ ] is required to sign this document and return ___ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The subject Request for Proposal is hereby amended to address questions received in response to this RFP, revise the estimated hours for Option 2 and revise Section L.4.2.2.

See the following pages for changes and answers to questions.

The closing date for this RFP remains the same.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

BY

(Signature of person authorized to sign) (Signature of Contracting Officer) NSN 7540-01-152-8070 Standard Form 30 (REV 10-83) FAR (48 CFR) 53.243

SP4701-16-R-0042

Amendment 0001 Enterprise Windows Administration Support Services

1. The subject Request for Proposal (RFP) is hereby amended to address questions received in response to the RFP, revise Section L.4.2.2 – Technical Proposal Information (Volume II) and Section C.3.5 Personnel Requirements – 2nd Option to read as stated in the table below.

2. The language for Factor 3 – Past Performance listed under Section L.4.2.2 is revised to read as follows:

Factor 3: Past Performance

The offeror must submit at least one (1) of the Past Performance examples to demonstrate their relevant experience within the last three (3) year. Two (2) additional examples maybe submitted from a first tier subcontractor(s) or a Joint Venture (JV) partner for SBA approved Joint Venture (JV). A legally binding written agreement signed by both parties must be provided with your proposal, which states the specific team member, partner, and/or subcontractor will remain as part of the contract for the duration of the period of performance.

An SBA approved 8(a) Joint Venture that resulted from the SBA Mentor Protégé Program can offer for this solicitation. The SBA will make 8(a) eligibility determination of individual 8(a) company status including SBA approved 8(a) Joint Ventures, prior to award. For Past Performance, the 8(a) partner of the JV is required to submit at least one

(1) of the three (3) required Past Performance examples to demonstrate their relevant experience within the last three (3) years.

Offeror must explain how present/past performance efforts involved similar magnitude of effort and complexities that this RFP requires. Offeror must explain how well the offeror performed on the cited present/past performance efforts. Sources of Past Performance information for evaluation may be obtained from the following:

(a) Past performance information may be provided by the offeror, as solicited.

(b) Past performance information may be obtained from questionnaires tailored to the circumstances of the acquisition.

(c) Past performance information may be obtained from established systems such as the Past Performance Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity Information System (FAPIIS), Electronic Subcontract Reporting System (eSRS), or other databases; and may be obtained from other sources available to the Government, such as the Defense Contract Management Agency; and interviews with Program Mangers and Contracting Officers.

3. Section C.3.5 Personnel Requirements – 2nd Option is revised to read as stated in the table below.

2nd Option (August 1, 2017 - February 28, 2018) (7 Months)

Program Manager (Offsite) – 40-80 Hours 93 Team Lead Systems Administrator (Columbus, OH) 1,120 Systems Administrator (Onsite Columbus, OH) 3,360 Systems Administrator (Offsite Columbus, OH) 1,120 Systems Administrator (Onsite Dayton, OH) 3,360 Systems Administrator (Onsite Mechanicsburg, PA) 1,120 Systems Administrator (Onsite Philadelphia, PA) 1,120 Systems Administrator (Onsite Fort Belvoir, VA) 2,240 Systems Administrator (Offsite Fort Belvoir, VA) 4,480 Systems Administrator (Onsite Richmond, VA) 4,480

2nd Option (October 23, 2017 - February 28, 2018) (4.5 Months) Systems Administrator (Onsite Oklahoma City, OK) 1,440

2nd Option (November 13, 2017 - February 28, 2018) (3.5 Months) Systems Administrator (Onsite Battle Creek, MI) 3,920

Systems Administrator (Offsite Battle Creek, MI) 1,680 Systems Administrator (Onsite Norfolk, VA) 560 Systems Administrator (Onsite Oklahoma City, OK) 560 Systems Administrator (Onsite Ogden, UT) 560

4. Questions and Answers:

Question Answer

1. Is there an incumbent contractor for this

RFP?

1. The subject acquisition involves a new requirement for Windows Administration Support Services to be consolidated into one contract.

There is no incumbent contract(s) solely for the subject services as these services were previously solicited with various other requirements under several separate contracts for different locations/centers. There is no total pricing information available for the subject services based on the enterprise structure anticipated under this requirement.

2. Could you please provide the details of the incumbent contractor, including the award amount/ number of consultants for base and all option periods?

2. See Answer # 1

3. What is the % of onsite/offsite mix for the incumbent?

3. See Answer # 1

4. Is the current contractor’s performance satisfactory to the DLA?

4. Yes

5. Is transition of incumbent staff to the new contractor allowed?

5. The Government cannot tell offerors how to staff their proposals. Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

6. Does DLA intend to award the contract to only one vendor to provide all the required services/consultants?

6. In accordance with A.3 of the RFP, the Government will award a single firm fixed price contract for this solicitation.

7. Can you please provide the bill rate of the consultants on the current contract by labor category?

7. See Answer # 1

8. Does the current contract use the same labor categories as mentioned in this solicitation?

8. The labor categories listed in the RFP are the labor categories that the Government considers to be Key Personnel Positions. Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

9. What has been the yearly spend on these service during FY 14, FY 15 and FY 16?

9. See Answer #1

10. Is there any budget limitation for this project?

10. This information is not releasable.

11. How much importance are prior experience and knowledge of DLA systems given in the evaluation?

11. Per Page 25 of the RFP, A demonstrated knowledge of DLA systems is a minimum requirement for experience, and will be evaluated based on the requirements of the RFP.

12. Would the experience of the proposed consultant(s) with DLA be considered in lieu of firm’s experience?

12. Past performance experience must be at the company level, not the consultant(s) level.

13. Can we expect a consolidated ‘questions & answers’ document with answers to all questions from vendor community released before the solicitation due date?

13. The RFP will be amended to include Questions and Answers and will be provided prior to the due date.

14. Is the Contractor required to have an office in VA/PA to provide the required services from offsite?

14. Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS to include location of offices.

15. Would the tasks be assigned continuously or would there be a time lag between tasks?

We would like to know whether our consultants have continuous work without break.

15. Tasks are continuously assigned. Very little to no lag between assignments.

16. Does the DLA have any estimates of work load in terms of man-hours per week?

16. See C.3.5 Personnel Requirements, Starting on Page 22.

17. Since the questions are due on 15th, when are the answers expected?

17. The RFP will be amended to include Questions and Answers and will be provided prior to the due date.

18. Since the time between the release of Q & A and due date would be very short, will the department consider moving the due date for responses by another 2 weeks after release of Q&A?

18. The response date will not be extended.

19. Could you please let us know in details the number of consultants needed by skill-set and location with the required number of hours?

19. Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

20. Are we expected to use the number of hours specified in Section C.3.5 for the purpose of pricing calculations?

20. The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

21. Since there are several positions and different locations, could the DLA consider multiple award contract to achieve greater savings and competent services?

21. In accordance with A.3 of the RFP, the Government will award a single firm fixed price contract for this solicitation.

22. Is facility clearance a requirement for off-site work?

22. Yes. A Secret Facility Clearance is required.

23. Are current GSA 8(a) STARS II contract holders also eligible to prime this opportunity?

23. This requirement was not solicited using the GSA 8(a) STARS II contracts. Only companies who have a current 8(a) certification are eligible to respond to this solicitation.

24. Is there a Secret Facility clearance required?

24. Yes. A Secret Facility Clearance is required.

25. Is the incumbent allowed to bid on the re-compete?

25. See Answer #1. The contractors who are supporting this effort under multiple contracts are allowed to bid on this consolidated requirement.

26. Have the incumbent employees been given the right of first refusal? If not, does the government want to retain the current employees?

26. The Government cannot tell offerors how to staff their proposals. Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

27. Section C.3.14 SECURITY REQUIREMENTS states ”At the time of proposal submission all personnel performing work on this contract shall at a minimum be required to possess an IT-I and IT-II, Secret with SSBI Security Clearance.” However, a similar statement is not made with respect to the facility clearance of the offering firm.

Is DLA willing to sponsor the contractor for Facility Clearance Request with DSS? Or,

27. The awardee needs to have a Secret facility clearance at the time of award. The facility clearance is required to start work on this contract;

therefore, due to the time it takes to sponsor, DLA will not be able to award to an offeror who does not have a facility clearance at the time of award.

may the contractor utilize the FCL of a teaming partner for the FSO function?

28. Does the C.3.5 PERSONNEL REQUIREMENTS fully detail the minimum positions that will be used to determine acceptability?

28. The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor performance of the tasks outlined in the PWS.

29. The section, M.2 NON-PRICE EVALUATION FACTORS, includes the note stating: “In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance in accordance with FAR 15.305(a)(2)(iv). Therefore, the offeror shall be determined to have unknown (or neutral) past performance. In the context of acceptability/unacceptability, unknown (or neutral) rating shall be considered 'acceptable.’”

In light of this, how will the government be evaluating new 8(a) firms with limited past performance as a company provided that the key personnel presented demonstrate acceptable experience as individuals?

29. As stated in the Note, In the case of an offeror without a record of relevant or recent past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance in accordance with FAR 15.305(a)(2)(iv). The offeror shall be determined to have unknown (or neutral) past performance. In the context of acceptability/unacceptability, unknown (or neutral) rating shall be considered 'acceptable.’”

30. Pages 23-26 -- C.3.5.2

The level of effort for several positions drops off in August 2017 (Same number of total hours for the 7 month period as for the previous 6 month period). Is this intentional?

30. The anticipated hours listed for the labor not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

The level of effort for Option 2 (7 months) is revised to read as stated above in Amendment 0001.

31.

Pages 23-26 -- C.3.5.2 Based on the small number of hours allocated to the Program Manager position and the

31. The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s requirements of the Team Lead Systems Administrator - it appears the governments expectation is that the Team Lead Systems Administrator will perform technical tasks (“ working manager”), manage the project, and manage the technical staff which includes not only project task related activities but also the activities associated with personnel management (e.g., performance goals/evaluations, staff development, etc.).

Given this team will be made up of 15-30 geographically dispersed technical staff and given the typical span of control of a manager is 7-10 people –- how much of this person’s time does the government expect will be devoted to hands on technical work?

responsibility to determine the appropriate labor performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS

The Contractors resources will be grouped by functional area within Windows Administration, such as the following:

• Cloud Services

• Vulnerability

• Operations

• Project/Policy

A COTR will be assigned for each functional area.

Since each resource will provide weekly reports to the section COTR, the lead should have plenty of time to perform technical tasks. The Lead is not considered a working manager; they are considered a functional lead. The hours for the offsite Program Manager would perform staffing functions;

whereas the Lead would perform technical lead tasks.

If the proposal includes a PM to perform services onsite, the appropriate 8570 certification will be required for an Information Assurance Manager

(IAM).

32.

Pages 23-26 -- C.3.5.2 Based on the small number of hours allocated to the Program Manager position and the requirements of the Team Lead Systems Administrator - it appears the governments expectation is that the Team Lead Systems Administrator will perform technical tasks (“ working manager”), manage the project, and manage the technical staff which includes not only project task related activities but also the activities associated with personnel management (e.g., performance goals/evaluations, staff development, etc.).

Given the pool of candidates is extremely small for a position with requirements of the

32. The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources accomplish the tasks identified in the PWS.

Team Lead Systems Administrator – which combine the technical requirements of a Windows System Administrator (e.g., per 8570.01) with the project management requirements (similar to that required for a PMP certification) with the added requirements associated with personnel management -would the government consider acknowledging this by increasing the expected number of hours for the Program Manager position with the expectation that Team Lead Systems Administrator will focus on technical leadership and technical work.

33.

Pages 23-26 -- C.3.5.2

Based on our extensive experience managing programs similar to this for DLA (e.g., system/databased administration, team size 15- 30 staff) we know that personnel management (e.g., onboarding, off boarding, goals/expectations, security/certification management) combined with customer relationship management (communication, coordination, progress/status reporting etc) and other program management tasks represent a full time responsibility. Requiring a technical project leader to perform these roles in addition to technical leadership would introduce significant risk to the program.

Would the government consider mitigating risk by increasing the expected number of hours for the Program Manager position with the expectation that Team Lead Systems Administrator will focus on technical leadership and technical work.

33. The anticipated hours listed for the labor not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

34.

C.3.3 - page 11

How many physical servers and how many virtual servers will the Windows Administrators be responsible for?

34. We are an enterprise environment the entire team is responsible for all servers. Each Windows Administrator will not be assigned specific servers.

The Servers list the Virtual team provided shows approximately 1861 non-CITRIX servers.

NOTE: This includes servers listed as Clone, Decom, Offline, Off, Replica, Test etc. I would venture to say the actual number of functional Virtual servers is at least 200 less.

Within the SharePoint list, there are approximately 590 as unique physical hosts.

35.

C.3.3.3 - page 14

How many systems are MAC I systems? How many servers are utilized for the MAC I systems?

35. The primary MAC I systems are, but not limited to:

DDATA - DAAS Inquiry System DDATA - DoD Activity Address Directory DDATA - Logistics Data Gateway DDATA - Logistics Metrics Analysis Reporting System/Customer Wait Time DDATA - Logistics Reports DDATA - Military Standard Inquiry System (MILSINQ) DDATA - Web Visual Logistics Information Processing System DGATE - Web Requisitioning DGATE - Web Supply Discrepancy Reporting

(WEBSDR)

DLA Transaction Services Baseline Environment

(DBASE)

DOD Data Services (DDATA) DOD Electronic Business (EBUS) DOD Gateway Services (DGATE)

36.

Section C.3.3 - page 11

Section C.3.3 states that within the first week of the contract, the contractor must contain the skills required to be productive/functional.

Please confirm that to meet this requirement the team should meet the requirements defined for each Key Personnel position, as listed in Section 3.5.2.1?

36. Confirmed. The team must meet the requirements defined for each Key Personnel position as stated in Section 3.5.2.1 of the PWS.

37.

Section C Performance Work Statement - (C.3.3 Specific Tasks) Pages 11 through 21 -including Table 1 Deliverables (page 15-18) and Table 2 Performance Requirements (page 18 - 21) -

Task numbering and descriptions do not align to the Project, Work Order and Incident Specific Tasks

37. Numbering is correct; however, C.3.3.1.2 – should read weekly versus monthly.

38.

L.4.2.2 Technical Proposal Information -

38. The Work Breakdown Structure must be provided for each specific task listed under Section

Factor 1 - Technical Approach/WBS - (page 123)…States "….offeror shall provide a Work Breakdown Structure (WBS) which at a minimum includes …..Describe the task an how it will be completed.."

Are the WBS to be provided on the Deliverables for Project, Work Order, Incident Tasks? OR is a WBS to provide for each specific task listed under PM Tasks C.3.3.1 ( 6 Tasks - pgs 1 1 & 12), Work Order C.3.3.2 (10 Tasks pgs 12 & 13), Incident Tasks C.3.3.3 (7 Tasks - pg 14)?

C.3.3.

As part of the offeror’s technical proposal the offeror shall provide a Work Breakdown Structure (WBS) for each task which at a minimum includes the following information:

• Describes the task and how it will be completed.

• A title/description of the labor category(s) that will be used in each task.

• The annual labor hours, by labor category(s), projected for each of the tasks stated in the PWS.

39.

C.3.3 Specific Tasks (Page 11) states….." This support will be performed remotely from Columbus, OH; Dayton, OH; and Richmond, VA."

Does the government intend for all vendor proposed personnel to be located at only those three sites with travel "as needed" to the other support locations?

39. Work can be performed from any of the DLA facility locations, however we do need on-site support to provide touch labor when necessary.

40.

C.3.1.1 Background (page 10) states "…..administration on required Enterprise Infrastructure Test and…."

Where does the Enterprise Infrastructure Test environment reside - i.e. physically, virtually ?

Do all Windows Personnel have access? What is this environments current configuration?

40. Not able to release this information to the public.

41.

Key Personnel - page 25 - - states Team Lead Systems Administrator and Senior Systems Administrators Require IT-I Clearance….Secret with SSBI

Will the government provide DD254's for personnel requiring Single Scope Background Investigations (SSBI)?

41. A DD Form 254 will be provided for Secret US Access.

42.

C.3.3 Specific Tasks (Page 11) states "

42. Yes an on-call roster will be provided.

….services 24-hours per day, 7 days per week, 365 days per year." and Section F.2.2.3 Tour of Duty (page 47) states Monday through Friday 6AM to 6 PM coverage..

Will the government provide a schedule of "On-Call Services" ? Is this supplemental to the 6AM to 6 PM coverage stated in Tour of Duty? Does the government aniticpate long term non core hours requirements (i.e., shifts, flex weeks with weekend coverage) ?

Yes, this is supplemental. On-call is for break/fix after hours’ support, no long term non-core hours required.

43.

Factor 3: Past Performance (page 123) - "The offeror must submit three (3) examples within the last three (3) years of present/past performance information…"

Must all three Past Performances be that of the Prime Vendor? May other Team Members past performances be utilized?

43. The prime will be required to provide at least one (1) of the Past Performance examples and allow the other two (2) from a first tier subcontractor(s) within the last three (3) years of present/past performance information. A legally binding written agreement signed by both parties must be provided, which states the specific team member, partner, and/or subcontractor will remain as part of the contract for the duration of the period of performance.

44. In section C.3.5 Personnel Requirements, are these labor hour approximations based on historical data produced by DLA or current staffing levels. How were the labor hour approximations determined?

44. Labor hours were based on full time resources proposed on existing contracts.

45. In section C.3.5 Personnel Requirements, what factors were used in determining Onsite Vs Offsite support for the different locations?

45. Previous support

46. In Section C.3.5 Personnel Requirements, 2nd option is listed as being 7 months in duration opposed to the 6-month duration of the base and the first option. Is this correct?

The labor approximations match the base and the 1st option which seem to be using the same methodology for staffing requirements. If it is indeed correct, it does not align with a normal FTE 40-hour work week like the base and the first option therefore more coverage (1 month) same hours and people. Please explain.

46. The period of performance for the 2nd option will be 7 months.

The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources accomplish the tasks identified in the PWS.

The level of effort for Option 2 (7 months) is revised to read as stated above in Amendment 0001.

47. What justification needs to be presented for an offeror to propose a different labor mix and or number of hours other than what is presented in section C.3.5?

47. The anticipated hours listed for the labor not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

48. Key Personnel, section C.3.5.2.1 has a Junior Systems Administrator listed, is the Government considering a Junior Systems Administrator as Key Personnel? Or just listed specifications of a labor category, please clarify, typically Junior positions are not key personnel.

48. The labor categories listed are what the Government considers to be Key Personnel Positions.

The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

49. In Section C.3.5, Personnel Requirements, the 2nd Option Period of Performance (POP) for August 1, 2017 - February 28, 2018 is listed as 7 Months, but the hours approximated for the associated labor categories under this period of performance only amounts to six (6) months of full time work. Is this in error? If so, what is the correct approximation of labor hours and/or period of performance?

49. The period of performance for the 2nd option will be 7 months.

The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

The level of effort for Option 2 (7 months)is revised to as stated above in Amendment 0001.

50. In Section L, Factor 3 - Past Performance, does the government expect past performance

50. There is no specific format or template for the submission of past performance documentation.

to be defined/documented in a specific format?

Will the government provide a template for past performance citations?

51. In Section L, Factor 3 - Past Performance, does the government expect past performance questionnaires to conform to a specific format?

Will the government provide a template for past performance questionnaires?

51. There is no specific format or template for the submission of past performance documentation.

52. Will there be a transition plan/period from the current contractor to the new contractor?

52. No

53. Are resumes required only for key personnel?

53. Resumes are only required for the proposed Key Personnel positions.

54. Will the Contractor be required to travel to all DLA locations for service and support?

54. Yes possible for on-site support

55. Approximately how many Contractor resources are being utilized currently?

55. The subject acquisition involves a new requirement for Windows Administration Support Services to be consolidated into one contract.

There is no incumbent contract(s) solely for the subject services as these services were previously solicited with various other requirements under several separate contracts for different locations/centers. There is no total pricing or resource information available for the subject services based on the enterprise structure anticipated under this requirement.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

56. Will the Contractor be involved in any physical to virtual server migrations?

56. Yes

57. How many servers are being moved from Physical to Virtual?

57. Not releasable to the public

58. Are all the servers in one location?

58. See #57

59. If not where are the servers located?

59. See #57

60. Some clarification on off hours support and allocation – what determines onsite vs offsite work?

60. The need for physical touching of a server.

61. Is the Program Manager completely off site?

61. The Program Manager is anticipated to reside offsite. If the proposal includes a PM to perform services onsite, the appropriate 8570 certification will be required for an Information Assurance Manager (IAM).

62. Can the Team Lead be fully off site?

62. No

63. Are performance reviews determined monthly, and if work is found to be fair or poor, after corrections are made, is Contractor then paid 100% again?

63. Per Section A.9.3 Performance Standards and Payments listed on pages 5 and 6, the performance will be rated each month by the COTR. If the contractor’s performance is found to be fair or poor they will be paid based on the % listed in the table on page 5. This is the amount that will be paid even after corrections are made.

64. What constitutes travel to other sites?

64 Mission requirements.

65. C.3.2SCOPE – Shall provide and administer Microsoft OS – does that mean the Contractor is required to provide Microsoft licenses?

65. No

66. C3.3.3- Who provides on call phone? And if so, are these CONUS calls only or does it include OCONUS?

66. Government does not provide phones.

67. Does Contractor have to provide any machines or devices to complete work in the

PWS?

67. No

68. Is Remedy/all Software required for server migrations provided by DLA?

68. Yes

69. C.3.14 - Does the Contractor require a facilities level clearance or just the personnel?

69. Yes. A Secret Facility Clearance is required.

70. Does Program Manager require an SSBI IT-I or IT-II clearance?

70. If the Program Manager performs duties onsite, an IT-I will be required.

71. Why does the Senior Sys Admin require IT-I and Jr Sys Admin have IT-II? Please clarify?

71. Junior positions will not have all the roles and accesses that senior positons would.

72. C.3.3 Specific Tasks, p.1, pg.11 It is listed that all sites will be supported remotely from Columbus, Dayton and Richmond, but in the C.3.5 Personnel Requirements it shows a lot more sites with onsite support (Fort Belvoir, Mechanicsburg, Philadelphia, OKC, Norfolk, and Ogden).

Please let us know if the staff associated with all the sites need to be on site or can they be remote workers?

72. Contractor needs to be within commuting area of all sites listed for initial training and touch labor.

73. C.3.5 Personnel Requirements, pg. 22

Do companies have to provide onsite staff at the locations described on pg. 22 – 23. Will staff be located on site at any particular locations or will this be predominately remote workers? Where does DLA have seats available to support on site workers?

73. Yes on-site staff needs to be provided. DLA has seats at all 8 sites listed on pg 22.-23

74. C.3.14 Security Requirements, p1, pg. 33 –

At the time of proposal submission all personnel performing work on this contract shall at a minimum be required to possess an IT-1 and IT-II, Secret with SSBI Security Clearance.”

1. Contractors must have a Top Secret clearance in order to get IT-I access, can the DD254 be upgraded to Top Secret?

IT-II access only requires a NACLC per pg. 35 # 2 (top of the page). Will the junior position stay as an IT-II?

74. A DD 254 will be issued for Secret US Access, not Top Secret. IT-I and IT-II are role based, not based on access to classified. Junior positions would be filled at IT-II with Secret US Access. All others would be filled at IT-I with Secret US Access.

75. F.2 Places of Performance, pg. 46

This section directly conflicts with other sections within the proposal (C.3.5 Personnel Requirements and C.3.3 Specific Tasks).

Could DLA clarify which sites will have onsite support and how many open seats are available at each location in order for us to staff appropriately. Will additional staff be allowed to be remote workers?

75. All sites listed in F.2 will require on-site support. Once all servers have been moved to the two Data Centers (Dayton, OH & Tracy, CA) or milCloud then only touch labor will be needed for local infrastructure servers.

76. F.2.2.3 Tour of Duty, p 1 & 2, pg. 47

Please confirm coverage hours are 6 am – 6 pm as it has stated 24x7x365 in a couple of places within the contract? (C.3.5.2.1 Key Personnel Minimum Skill Requirements (team lead 2nd paragraph, senior 1st paragraph, junior 1st paragraph), C.3.3 Specific Tasks (1st paragraph).

76. Coverage is from 6am to 6pm. After hours support will be required for Break/Fix support (on-call)

77. C.3.5.2 Key Personnel How many resumes is DLA expecting? Do we need to provide a resume for every person on the contract or one from each category

77. Resumes are required for all personnel proposed to fill Key Personnel positions.

(Technical Team Lead, Systems Administrator, Junior Systems Administrator)? Please clarify

78. Factor 1: Technical Approach / WBS, p 3&4, pg. 127

The WBS states the contractor shall provide at a minimum… will describe the task and how it will be completed. This will be provided in the Technical write up part of the section. Please clarify?

Can the requirement state contractors will provide title/description of the labor categories that will be used in each task, annual labor hours, by labor category, and projected for each task)?

78. As part of the offeror’s technical proposal the offeror shall provide a Work Breakdown Structure (WBS) for each task which at a minimum includes the following information:

• Describes the task and how it will be completed.

• A title/description of the labor category(s) that will be used in each task.

• The annual labor hours, by labor category(s), projected for each of the tasks stated in the PWS.

79. C.3.2.3 Task Identification, pg.10 This section talks about timelines for tickets to be completed, but the RFP does not identify the timelines. Please clarify the timelines expected in order to meet our performance objectives in C.3.4.1 Table 2 Performance Requirements.

79. Work Orders within 7 days.

Incidents within 72 hours Folder/File access within 2 days.

80. C.3.2.3 Task Identification, pg. 10 C.3.4.1 Deliverables & Performance Requirements Summary Please provide the ticket count statistics for the last year by task and location for each of the locations identified in the PWS? This information is needed in order to price the RFP accurately.

80. Approximately 1,500 Monthly / 18,000 Annually.

81. C.3.3.1.4 Participate in disaster exercises.

At what location or locations will the proposed exercises occur?

81. Primarily Dayton OH and Tracy CA; however they may occur at any DLA site.

82. As part of the proposal the offeror shall submit resumes for those persons identified as Key Personnel under Section 3.5.2 of the PWS.

Section 3.5.2 of the PWS is not clear as to the number or location of key personnel. Please provide this data to properly respond.

82. The anticipated hours listed for the labor categories are only approximations. Offerors are not restricted to these specific quantities or labor categories in their proposals. It is the offeror’s responsibility to determine the appropriate labor mix and number of hours to ensure successful performance of the tasks outlined in the PWS.

Offerors are to determine the number of resources needed based on their proposed solution to accomplish the tasks identified in the PWS.

83. Section L.4.2.2 Factor 3 (b) Past performance information may be obtained

83. Past Performance Questionnaires are not required.

from questionnaires tailored to the circumstances of the acquisition. Is the Government expecting Past Performance Questionnaires to be submitted in addition to past performance citations provided by the offeror?

84. C.3.3.3 Work Order Tasks. The contractor shall provide system administration support for selected Mid-Tier platform by performing the following: What are the estimated number of Work Orders anticipated to be supported under the scope of this solicitation?

84. Estimated numbers are as follows, but could vary month to month:

Work Order (WO) – Approximately 800 Monthly Taskings (TAS) – Approximately 410 Monthly

Taskings includes tasks primarily associated with On-Boarding and Off-Boarding of DLA personnel.

85. C.3.3.3 Incident Tasks. What are the estimated number of incidents anticipated to be supported under the scope of this solicitation?

85. Estimated numbers are as follows, but could vary month to month:

Incidents (INC) – Approximately 400 Monthly

86. C.3.3 SPECIFIC TASKS.

The Contractor shall provide resources to perform duties and functions in the management and administration of the DLA information infrastructure. This support will be performed remotely from Columbus, OH;

Dayton, OH; and Richmond, VA. Servicing multiple operating locations within DLA (Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Hill AFB, UT; Philadelphia, PA;

Columbus, OH; New Cumberland, PA; Tracy, CA; and Dayton, OH), to maintain the DLA Transaction Services and Technology Foundation Services infrastructure and services 24-hours per day, 7-days per week, 365-days per year.

Question: How do the designations ‘onsite’ and ‘offsite’ shown in Section 3.5 relate to the strategy in C.3.3? For example, Fort Belvoir has in the Base and each Option Period, personnel requirements designated ‘(Onsite Fort Belvoir, VA)’ and additional personnel designated ‘(Offsite Fort Belvoir, VA)’. Must the Fort Belvoir staff actually be onsite, or is the work being done remotely from DLA Columbus, Dayton, and Richmond? Can the ‘Offsite Fort Belvoir, VA’ staff be anywhere CONUS, or onsite at ANY DLA location, or

86. Contractors need to be within commuting area of all sites listed for initial training and touch labor.

Changes to offsite locations must be approved by the COTR. Current locations are based upon current support services locations. Any site that states onsite must provide onsite support for the designated location.

are they offsite but within a certain distance of Fort Belvoir?

Factor 3: Past Performance