Tab C-6 MATRIX-Series-5-and-6-Installation-Service-Guide.pdf

MATRIX Series 5 and 6 Installation Service Guide.doc

30/06/2019

MATRIX Series 5

Installation & Service Manual

Copyright © MATRIX-CABINET 2015. All Rights Reserved.

This document contains information of commercial value, proprietary of MATRIX-CABINET. It is prohibited to copy, use, or transfer this document and/or any part thereof to anyone without the prior written permission of MATRIX-CABINET.

TABLE OF CONTENTS

1. GENERAL

1.1. CABINET TYPES:

2. CABINET HARDWARE OVERVIEW

2.1. DESCRIPTION OF MAIN PARTS – CABINET FRONT

2.2. DESCRIPTION OF MAIN PARTS – CABINET BACK

2.3. DESCRIPTION OF DRAWER PARTS – DRAWER FRONT VIEW

2.4. DESCRIPTION OF DRAWER PARTS – DRAWER BACK VIEW

2.5. BIN TYPES

2.6. DRAWER TYPES

2.7. ADDITIONAL ID DEVICES

3. SAFETY REGULATIONS AND IMPORTANT WARNINGS

3.1. CABINET SAFETY / WARNING LABELS

4. CABINET INSTALLATION

4.1. REQUIRED TOOLS

4.2. INSTALLATION INSTRUCTIONS – ULTRA CABINET

1) Unloading from pallet and positioning cabinet in place

2) Leveling the cabinet

3) Bottom Cover Panel Assembly

4) Touch screen assembly (for MASTER cabinets only)

4.3. INSTALLATION INSTRUCTIONS – COMPACT CABINET

1) Unloading from pallet and positioning cabinet on its trolley

4.4. NETWORK CONNECTION

1) Network connection – Single Cabinet

2) Network connection – ADD-ON Cabinet

4.5. POWER CONNECTION

1) Mains Power connection

2) UPS / Computer & Screen Power connection (for MASTER cabinets)

4.6. POWER ON

5. MAINTENANCE

5.1. SPARE PARTS

5.2. REPLACE / CHANGE BINS

5.3. REPLACE BIN’S LID

5.4. REARRANGE ‘BLANK PANELS’

1) Remove the “Blank Panel”

2) Rearrange “Blank Panels”

5.5. ADD / REPLACE A DRAWER

1) Install drawer’s rail

2) Uninstall / Remove drawer’s rail

3) Insert drawer

4) Connect drawer to Distributor Board

5) Connect the drawer’s Stopper

5.6. ADD A DISTRIBUTOR BOARD

5.7. INSTALLING THE DRAWER’S ‘AUTO LOCK’

6. SUPPORT & TROUBLESHOOTING

6.1. SUPPORT

6.2. DIAGNOSTICS WITH MATRIX UTILITY SOFTWARE

6.3. SUPPORT FOR PARTS UNDER LOCAL WARRANTY

6.4. TROUBLESHOOTING

1) Power Failure – Manual Override

2) Manual opening of drawers

3) Dismantling the drawer – Separate Inner from Outer

4) Reassembling the drawer – Connect Inner and Outer

5) Drawer Handle Assembly

6) Replace Barcode reader

7) Electric board Replacement

6.5. REPLACE FAILED DRAWER STOPPER

6.6. ‘INNER’ STRUCTURE

1) ‘Inner’ Wiring

6.7. REPLACING A FAILED SIDE/BACK BOARD

1) Replacing a Back Board:

2) Replacing the Side Board:

6.8. REPLACING A FAILED SOLENOID

1) Replacing a back solenoid:

2) Replacing a side solenoid:

6.9. REPLACING A FAILED ‘DRAWER CLOSED’ SENSOR

6.10. REPLACING FUSES

6.11. CLEAN / REPLACE THE AIR FAN’S FILTER

6.12. REPLACE AIR FAN

6.13. REPLACE CPU

6.14. REPLACE UPS & UPS BATTERY

7. SERIES 6 HARDWARE MODIFICATIONS

7.1. SERIES 6 CABINET DIMENSIONS:

7.2. CABINET CHANGES

7.3. TOUCH SCREEN INSTALLATION (FOR TOUCH CABINETS ONLY)

7.4. REPLACING GAS SPRINGS

7.5. REPLACING A SIDE PANEL

1. General This document contains an overview of the MATRIX Cabinet’s major hardware parts and provides a step by step installation guide as well as useful troubleshooting and service instructions.

The MATRIX Cabinet Series 5 is available in several configurations which vary in height, width, number of drawers, bins configuration and size, color etc.

In this document we describe the configuration of the MATRIX ULTRA & COMPACT cabinets, both the MASTER and ADD-ON form of each.

1.1. Cabinet types:

ULTRA COMPACT

Width 115.1cm / 45.3” 83.9cm / 33”

Height 145cm / 57.1” 74.0cm / 29.1”

Depth 70cm / 27.6” 65.5cm / 25.8”

No. of Drawers up to 12 or up to 9 with Auto Lock.

up to 5 or 4 with Auto Lock

Cabinet Weight (without drawers) 100 kg (220 lb) 40kg (88 lb)

Drawer weight 28 kg (61 lb) to 31 kg (68 lb) [depending on drawer type]

17kg (38 lb) to 22kg (48 lb) [depending on drawer type]

Auto Lock weight 10 kg (22 lb) 4.5kg (10 lb)

Recommended load weight per drawer 50 kg (110 lb) 20 kg (44 lb)

Cabinet form (available for both ULTRA & COMPACT) – o MASTER – includes touch screen, pc, UPS & bar code reader o ADD-ON – is supplied without the above accessories. It can be connected to a MASTER cabinet or directly to the LAN network.

o Any networked pc can control either the MASTER or ADD-ON form of MATRIX cabinet

(To learn more about ADD-ON form of cabinet, go to chapter 2))

Figure 1 - Cabinet types

COMPACT

TOUCH (with

Trolley)

COMPAC

T ADD-

ON

ULTRA

MASTE

R

ULTRA

ADD-ON

2. Cabinet Hardware Overview In this section you will find an overview of the MATRIX Cabinet’s major hardware parts.

2.1. Description of Main Parts – Cabinet Front

Fan CPU Cover

24v On/Off switch

Power inlets for

UPS &

accessories Releases drawers lock key

Figure 2 - Cabinet outer view - Front

Touch Screen

Drawers

Blank Panels – For future drawers

Bottom Cover Panel

4 adjustable legs Top Hood - Open

Bar Code Reader

Hood Lock

Cabinet frame

Figure 3 – Electric board view - under the hood

On the front of the MATRIX cabinet (as displayed in Figure 2) you can see the following components:

MATRIX cabinet external frame – comprises chassis, right and left panel, back panel and pc shelf.

Hood – The top hood of the cabinet stays closed during normal use. When needed, turn the Main key*, located on the right side of the screen, and lift the hood to access equipment in the pc shelf.

Computer – The computer* is installed under the hood together with the touch screen and keyboard. The keyboard is stored under the screen and slides out for easy use.

Bar Code reader – The Bar-Code reader installed under the hood and reads via the window in the hood.

UPS unit – Stored under the hood along with the computer, for surge protection and automatic shutdown and restart after long power stoppages.

Storage Drawers (Up to 12 Drawers per ULTRA / 5 per COMPACT or up to 9 Drawers per ULTRA

/ 4 per COMPACT if Auto Lock is installed on all drawers [subject to drawer height]). Each drawer has a front handle and light.

Blank Panels – Cover the blank space when a drawer is not installed. Number of drawers can vary according to need.

Bottom Cover panel – The bottom panel covers the fork lift access at the bottom of the cabinet.

During cabinet installation this panel is removed to allow easy access for the fork lift / carry cart.

After the cabinet is placed and leveled, the bottom panel is returned into place.

4 adjustable legs.

* MASTER form cabinet only

Front electric board components:

CPU card (covered) – The main command card, used to control the opening of drawers and bins.

Fan – Cooling fan.

‘Release lock’ key – A key releases all drawer locks to allow manual opening of drawers during power failure or other reason. When the lock is released, the operator can open any drawer manually by simply pulling out the drawer.

24v On/Off switch – Turn on / off the 24v unit.

Power inlets – Connect UPS and other accessories to power supply.

2.2. Description of Main Parts – Cabinet Back

Figure 5 - Cabinet back view Figure 4- Cabinet Back view -

Back Panels Removed

Figure 6 - Back view of components

Main power Switch

Main Power Socket Optional input

(For future use) For

Network Input

Distributor Board - (distributes commands to drawers)

Drawers back

On the back of the MATRIX cabinet (as displayed in Figure 6) you can see the following components:

Main Power Socket – Connects cabinet to main power (220v / 110v as defined).

Main Power Switch – Main Power On / Off switch.

Network Input – Input for network communication cable or from a ADD-ON cabinet installed nearby. (To learn more on ADD-ON cabinet, see chapter 2)).

Distributor Board – A long vertical electronic board to which all the Drawers Boards are connected by way of flat cable. It distributes the commands from the cabinet’s CPU to the drawers.

2.3. Description of Drawer Parts – Drawer Front view

Each MATRIX cabinet drawer contains multiple storage bins (except for type “00” drawers). There are several bin sizes available for each drawer height, some bins are wider than others and some are deeper.

The type of bins installed in each drawer can be changed according to the parts stored in them.

The number of bins in each drawer varies according of the size of bins chosen.

On the front of the drawer (as displayed in Figure 7) you can see the following components:

Handle – Pull to open drawer when unlocked.

Light signal – the drawer light has 3 states:

o On – Drawer is locked.

o Blinking – the drawer is waiting to be opened (the required item is stored in this drawer).

Drawer is not closed and should be closed after taking out the item (The system will not accept new commands whilst the drawer is open).

Left / Right drawer slides – A 2 part telescopic removable drawer slide – on both left & Right sides the outer part clicks into the holes in the cabinet chassis and the inner part connected to the drawer itself can slide and lock into the outer part.

Bins – The storage bins come in different sizes. See Figure 9 for available bin types.

Emergency lock – For emergency or power failure, it is possible to use a key to unlock all bins.

Figure 7 - Drawer Parts - Front view

Handle Light signal

Left / Right drawer rail slides

Emergency lock

Emergency Holes

Close Bins

Open Bin

Emergency opening holes – After unlocking the drawer’s emergency lock key, the operator can choose a column of bins to open by sticking a thin screwdriver into the corresponding hole and pressing down on the internal lever. All bins on the relevant column will open. Note: To open Bins with dual locking (2 latches) press more on the lever corresponding to the column where each latch is located. (See detailed instructions for manual operations in chapter 1))

2.4. Description of Drawer Parts – Drawer Back view

Figure 8 - Drawer Back view

Drawer maintenance key

Cable Guide

‘Drawer Closed’ Sensor

On the back of the drawer (as displayed in Figure 8) you can see the following components:

Cable Guide - Holds the cable that connects the Drawer Board and Distributor Board. When a drawer is being opened, the cable guide moves to allow the flat cable to stretch with the opening drawer.

Drawer maintenance key – The drawer is constructed of 2 main parts: ‘Outer’ and ‘Inner’.

The ‘Outer’ is the drawer’s infrastructure while the ‘Inner’ includes all the electronics, latch actuators and bins (To learn more on drawer assembly - see chapter 3)). The drawer’s Inner and Outer parts are locked together. Use the ‘Drawer assembly key’ to unlock for maintenance if necessary.

‘Drawer Closed’ sensor – A sensor located on the bottom corner of the drawer, indicates when the drawer is closed. When the sensor’s wheel is ‘up’ – drawer is closed. When the sensor’s wheel is down – the drawer is open.

2.5. Bin Types

The following table shows the available bin options:

Bin code

Cells (W x D)

Bin dimensions [internal] mm (H x D x W)

50A 1x1 50x39x42

50B 1x2 50x39 x92

50C 1x3 50x39 x142

50D 1x4 50x39 x192

50E 1x5 50x39 x242

75B 1x2 75x39x92

75C 1x3 75x39x142

75G 2x3 75x89x142

75H 2x4 75x89x192

100A 1x1 100x39x42

100J 3x3 100x139x142

100K 4x3 100x189x142

Figure 9 - Bins types

D W

H

Figure 10 - Bin measurements

2.6. Drawer Types

The different drawer types are categorized with codes.

The Drawer Codes are built as follows:

Example: DM100-17 Example: DX100-01

Drawer COMPACT Height Type Drawer ULTRA Height Type

(Bin configuration) (Bin configuration)

The table below shows the different MATRIX Drawer options:

Bin Code

50A 50B 50C 50D 50E 75B 75C 75G 75H 100A 100J 100K

T O

T A

L

D ra w e r

C o d e s

DM50-00 0

DM50-11 24 12 8 6 50

DM50-12 8 8 8 24

DM75-00 0

DM75-13 12 8 4 3 27

DM75-14 16 4 3 23

DM75-15 18 20 38

DM75-16 8 6 14

DM100-00 0

DM100-17 96 96

DM100-18 24 8 32

DM100-19 8 8

DX50-00 0

DX50-01 198 198

DX50-02 36 27 12 18 93

DX50-03 36 15 20 8 8 87

DX50-04 33 44 77

DX50-05 22 22 44

DX75-00 0

DX75-04 33 44 77

DX75-06 18 18 6 9 51

DX75-07 30 6 9 45

DX75-08 6 10 15 31

DX100-00 0

DX100-01 198 198

DX100-09 90 12 102

DX100-10 6 12 18

Figure 11 – Drawer types

On the left column you can see the available Drawer Codes (type). Each drawer code comprises different height and bins configuration. For example, DX50-01 & DX100-01 are identical in bin configuration, but differ in height.

Drawer Type “00” is a drawer with no bins. These types of drawers are used for storage of big items that can’t fit into any bin.

In Figure 12 you can see an example of a drawer configuration. You can see the drawer’s layout with the different bin types (B50A at the front, B50B in the middle and B50C at the back of the drawer).

2.7. Additional ID Devices

The MATRIX cabinet is equipped with a barcode reader for identification.

For additional security it is possible to add other ID devices such as magnetic card reader and finger print reader. Those extra ID devices will be connected to the computer and ensure user identification.

Assembly suggestion:

An RF magnetic card reader should be connected to the cabinet’s computer and can be attached under the cabinet hood, just bellow the bar code reader. When the cabinet is closed, the magnetic card should be placed bellow the bar code reader so that the RF reader can identify the user.

A finger print reader can be attached externally on the cabinet’s hood, to the right of the touch screen (near the key hole). The cable of the finger print reader can go through the same entrance of the touch screen cable.

Figure 12 - Example of Drawer layout

3. Safety Regulations and Important Warnings

! Please read all operating and maintenance (servicing) instructions in the literature accompanying this equipment. If these instructions are not followed exactly, possible bodily injury may occur.

! The MATRIX cabinet is suitable for mounting on concrete or other non-combustible surface only.

Make sure that only fuses with the specified rated current and of specified type are used for replacement.

! The use of repaired fuses and the short-circuiting of fuse holders must be avoided.

! To avoid shock, do not perform any non-authorized servicing. Disconnect the product from the power line before removing covers. Any adjustment and maintenance of the opened device should be done only while the device is disconnected from its source of power and should only be performed by qualified personnel.

! Opening the electrical board for replacing fuses or air fan must be performed by a licensed electrician.

! Slide/Rail mounted equipment is not to be used as a shelf or as a work space.

! Avoid opening more than one drawer at the same time. Opening multiple drawers at the same time may cause the cabinet to flip over.

3.1. Cabinet Safety / Warning Labels

Sticker on cabinet’s side: Do not open more than one drawer at the same time to avoid flipping over

Sticker under the hood, on electrical board: Unplug cabinet from outlet before disconnecting / connecting any internal electrical connections

Caution

Do not open more than one drawer at the same time to avoid flipping over of the cabinet.

Figure 13 – High voltage

Caution:

Unplug cabinet from outlet before disconnecting / connecting any internal electrical connections

Figure 14 – High voltage

4. Cabinet Installation This chapter provides step by step installation instructions, including a list of the required tools.

4.1. Required Tools

Forklift

Carrying cart (Figure 15)

19mm Ratchet or other tool to open M12 bolts

Open-End Spanners – 14mm , 19mm

Leveler

4.2. Installation Instructions – ULTRA cabinet

The ULTRA cabinet arrives packed on a wooden pallet. 4 bolts secure the cabinet to the pallet to prevent it from falling.

1) Unloading from pallet and positioning cabinet in place

1) Use a forklift or carrying cart to lift the pallet and place it in position on the floor.

2) Unscrew the 4 bolts (M12) that secure the cabinet to the pallet, using a Ratchet or other 19mm tool.

Figure 15 – Carrying cart

Figure 16 - Unscrew bolts

Before any maintenance procedure make sure to read all safety regulations and warnings in Chapter 3.

3) After all 4 bolts are released; use a forklift to lift the cabinet off the pallet and place it on the floor.

4) Use a forklift or carrying cart to move the cabinet into place.

Figure 17 - Lift cabinet from platform

Figure 18 - Use carrying cart to move cabinet into place

2) Leveling the cabinet

When the cabinet is in place, check that it is level. The legs of the cabinet are leveled but since it was moved and re-positioned, leveling should be checked and confirmed.

1) Place a leveler on top of the cabinet (under the cabinet hood).

2) If the cabinet is not leveled, Use Open-End Spanners to adjust the cabinet’s legs until it is completely leveled.

Figure 19 – Place a leveler on top of the cabinet

Figure 20 - Adjust legs to fix leveling

3) Bottom Cover Panel Assembly

After making sure that the cabinet is leveled, it is now OK to attach the ‘bottom cover panel’ into place (See Figure 2).

3) Insert the cover’s screw into the right hole at the bottom of the cabinet (Figure 21)

4) Place the cover and screw the right screw into the panel (reach hand from under the cover).

Figure 23 - Bottom cover assembly (3)

Figure 22 - Bottom cover Assembly (2) Figure 21 - Bottom cover assembly (1)

5) Now repeat the action on the left side. Insert screw, place panel and secure panel into place.

4) Touch screen assembly (for MASTER cabinets only)

Normally, for packaging convenience, the touch screen arrives unassembled. After installing the cabinet in place, open the cabinet’s hood and assemble the touch screen if necessary.

1) Open the cabinet’s hood (See Figure 2).

2) Raise touch screen and position it on its pedestal.

3) Screw bolts manually to secure screen in place.

4) If necessary connect cables to the screen (power, VGA and USB)

Figure 24 - Bottom cover assembly (4)

Bolts

Figure 25 - Touch Screen assembly

4.3. Installation Instructions – COMPACT cabinet

The COMPACT cabinet arrives packed on a wooden pallet, similar to the ULTRA cabinet. 4 bolts secure the cabinet to the pallet to prevent it from falling.

1) Unloading from pallet and positioning cabinet on its trolley

1) Use a forklift / trolley accessory or other carrying cart to lift the pallet so you can reach the bolts from below.

2) Unscrew the 4 bolts (M12) that secure the cabinet to the pallet, using a Ratchet or other 19mm tool.

Figure 26 – lift cabinet

Figure 27 – Unscrew the bolts to release the cabinet

3) Carefully lift the pallet to the height of the workbench or trolley and slide the cabinet onto the workbench or trolley.

4) In the case of a trolley, the cabinet has reached its final position when the little legs at the bottom of the cabinet are aligned into the matching holes on the trolley’s top surface.

Figure 28 – Lift the cabinet and slide it onto its workbench or trolley

Figure 29 – COMPACT cabinet on a workbench

4.4. Network connection

1) Network connection – Single Cabinet

When installing a single cabinet, network connection is simple. Connect a network cable from the network Input socket (Figure 6) to the nearest network wall socket (RJ-45) outlet.

2) Network connection – ADD-ON Cabinet

A ADD-ON cabinet comes without a computer and it functions as an additional set of drawers connected to “MASTER” cabinet/s either directly or via the network.

When connecting a ADD-ON cabinet to ‘MASTER’ cabinet/s, the network cable can be connected in 2 ways:

1. Connection through the network:

Connect the network cable from the ADD-ON cabinet’s network Input socket (Figure 6) to the nearest network wall socket outlet (like connecting a single cabinet). In this configuration, the commands from the ‘MASTER’ cabinet will be communicated through the network.

Or

2. Connection through a ‘Switch Box’ in the MASTER cabinet:

2.1. Connect a network cable from the ‘MASTER’ cabinet’s network Input (Figure 6) to the nearest network wall socket outlet.

2.2. From the back of the ‘MASTER’ cabinet, press with your finger to break the little metal plate covering the access window to the ‘MASTER’ cabinet’s panel (Figure 31).

Figure 30 – The Switch Box in the TOUCH cabinet

2.3. Connect a network cable from the ‘ADD-ON’ cabinet’s network Input to the ‘MASTER’ cabinet’s Switch Box – Pass the cable through the back hole you just revealed.

Figure 31 - Press with your finger to break the little metal plate

Figure 32 - Network cable from the 'ADD-ON' cabinet connected to the ‘TOUCH' cabinet's switch box

‘TOUCH’ cabinet network cable

Connected to the wall

‘ADD-ON’ cabinet network cable accessing the back of the ‘TOUCH’ cabinet, to the Switch Box

2.4. Connect the ‘ADD-ON’ cabinet’s network cable to any of inputs 4,5,6,7,8, of the ‘Switch Box’ on the ‘MASTER’ cabinet. You can connect up to 5 ‘ADD-ON’ cabinets to a ‘MASTER’ cabinet in this configuration.

Figure 33 - Connecting 'ADD-ON' network cable to 'Switch Box'

‘ADD-ON’ network cables accessing from the back hole

Figure 34 - Switch Box inputs

‘ADD-ON’ network cables

Inputs 4-8

From Computer

From the wall

From the

‘TOUCH’ CPU

4.5. Power connection

1) Mains Power connection

Each cabinet, whether MASTER or ADD-ON, should be independently connected to a mains power outlet.

Connect the power cable from Mains power socket (Figure 6) to the nearest power main supply outlet.

2) UPS / Computer & Screen Power connection (for MASTER cabinets)

If a UPS unit is supplied, the computer and MASTER screen power cables should be connected to the UPS. The UPS unit is connected to the power inlet (see Figure 3).

In case there is no UPS unit installed, the computer and the screen should be connected directly to the power inlets on the cabinet’s electric board located under the hood (see Figure 3).

4.6. Power On

Once all the above steps have been performed, turn on the power, according to the following steps:

1) Make sure power supply meets the cabinet’s requirements (see voltage requirements sticker on cabinet’s back).

2) Switch on the main power switch on the back of the cabinet (See Figure 6).

3) Open cabinet’s top hood.

4) If a UPS unit exists - Press the ‘ON’ button of the UPS. The UPS ‘On Line’ green light will turn on.

5) Switch on the computer.

6) Switch on the 24v unit’s power from the switch on the electric panel under the cabinet’s top hood

(See Figure 3).

5. Maintenance In this section you will find instructions for useful maintenance procedures.

5.1. Spare Parts

Spare parts are available at your local support center. A list of common spare parts is attached to this Manual.

5.2. Replace / Change Bins

As described in paragraph 2.6, the cabinet originally arrives with the drawers and bins installed. Each drawer type has a different layout of bins installed. If necessary, it is possible to replace bins in a drawer, for example if you need to store a bigger item. However, there are some restrictions:

You can only replace bins of the same height.

You can only replace bins on the same row i.e. same depth (Replace a few narrow bins with one wider bin or vice versa) – check out the existing bin types of paragraph 2.5.

To replace bins follow the next steps:

First you need to pull out the existing bins.

1) Open the bin you wish to replace.

If the bin is not opening, Use a screw driver to break the bin’s cover to open.

Groove

Figure 35 - Breaking the bin (1) - grooves

Before any maintenance procedure make sure to read all safety regulations and warnings in Chapter 3.

Now, we need to break the bin.

Note: This bin will be destroyed and cannot be used anymore.

2) Insert a screwdriver into the little groove on the bottom of the bin.

3) Use a hammer to pound on the screwdriver and break the grooves on both sides. This action will break the bin.

4) After breaking the bin, pull and lift the broken bin out of the drawer.

5) Repeat steps 1-4 to remove more bins if required (If you wish to replace 2 short bins with a longer one for example).

The bin has a metal “tongue” and under each bin passes the drawer’s inner actuator (see Figure 39).

The vertical groove on the inner actuator passes between the bin and the bin’s bottom tooth.

To insert a new bin into the empty slot:

6) Hold the new bin with your hand while your finger is pressing and holding back the metal “tongue” against the bin’s side – see Figure 39. the bin’s bottom tooth will protrude outwards. By holding back the tongue while inserting the bin, the bin’s bottom “tooth” doesn’t get stuck in the drawer’s inner actuator.

Figure 37 - Breaking the bin (3) Figure 36 - Breaking the bin (2)

Figure 38 - Pulling out the broken bin

7) Use the handle of a hammer or other tool and push the bin down into place until you hear a click.

Figure 39 – The Inner Actuator

Figure 40 - Push the bin until you hear a click

Hold back the metal “tongue”

Bottom tooth

Inner actuator Actuator’s groove

5.3. Replace Bin’s Lid

Where the bin’s lid is damaged or not functioning, it is sufficient to replace the lid without replacing the whole bin.

To replace the bin’s lid follow the next steps:

1) Open the bin lid you wish to replace. If the bin doesn’t open, use a screwdriver or other tool to open the lid (If no other option works, break the bin’s lid to open it).

2) The lid is connected to the bin by 2 metal clips, one on each side. To remove the lid, pull the clips inwards to separate the lid from the bin.

Figure 41 - Open the failed bin lid

Figure 42 - Pull the clips inwards to remove the lid

3) Repeat step 2 on both sides and remove the failed lid.

4) To connect a new lid just place the new lid into position and insert the metal clips to connect.

Figure 43 - Remove failed lid

Figure 44 - Connect the new lid

5.4. Rearrange ‘Blank Panels’

Normally the cabinet arrives with a number of drawers already installed. The empty space beneath the existing drawers is reserved for future drawers and it is covered with “blank panels” (see Figure 2).

If needed, it is possible to remove a “blank panel” and install a new drawer in its place. It is also possible to rearrange the blank panels (change order) according to height specifications.

The blank panels come in several heights – matching the height of available drawers.

1) Remove the “Blank Panel”

Each blank panel is held in place by 4 plastic pins, one on each corner. (from inside the cabinet):

To remove a blank panel follows these steps:

1) Insert a screwdriver from the side of the panel, between the cabinet’s side and the panel and use force to lift the blank panel hole and release it from the pin.

Figure 45 - A Blank Panel - back view

Pins

Figure 46 – Removing/Returning a Blank panel

Screwdriver

Released Pin

Use screwdriver to release blank panel from pin

2) Repeat step 1 on all 4 corners to release the blank panel.

3) Remove blank panel.

2) Rearrange “Blank Panels”

After removing the relevant blank panel, you can go ahead and start adding the new drawer rails (see

5.5.1)).

But sometimes, you will have to rearrange other blank panels in order to make more room for the new drawer. The cabinet comes with a variety of blank panels of different heights. When adding a new drawer or changing drawers order, it might be required to move blank panels and rearrange them depending on the drawers different heights.

1) Remove blank panels using the instructions above (Paragraph 1))

2) Pull pins from old position and place them in the required holes (according to height specifications).

Make sure to position pins on parallel holes on both sides of the cabinet (See Figure 47).

3) Place a “Blank Panel” above pins on one side and insert pins through panel holes.

4) Push blank panel while aligning the other side of the panel above the corresponding holes.

5) Insert a screwdriver from the side of the panel, between the cabinet’s side and the panel and use force to push the blank panel and align the hole on the pin (see Figure 46).

6) Make sure all 4 pins are in place and the blank panel is secured and steady.

Figure 47 - Rearrange blank panel pins

5.5. Add / Replace a drawer

After removing / rearranging the blank panels to make room for the new drawer (see paragraph 5.3).

Follow these steps to add a new drawer.

1) Install drawer’s rail

1) Hold rail with 2 hands and push towards the cabinet’s back to insert the rail into back groove.

2) Now, insert the rail into the front and middle grooves (see Figure 49)

Figure 48 - Install drawer rail

Figure 49 - Insert rail into front groove

Insert rail into front and middle grooves

Back grooves

Front grooves

Push back

Middle grooves

3) Pound on the rail with your hand (towards the floor) to secure and lock the rail in the grooves (see Figure 50)

4) Repeat steps 1-3 on the opposite side of the cabinet to install the second rail.

2) Uninstall / Remove drawer’s rail

In case you need to remove the rail from its current position, follow these steps:

1) Hold the rail with one hand while pounding with the other hand from below (see Figure 51).

The pounding will release the rail from the front groove.

2) Then, pull rail towards you to remove it from the back groove.

3) Repeat steps 1-2 on the opposite side To remove the second rail.

Figure 50 - pound on the rail to secure

Figure 51 - Pound rail from below to release

3) Insert drawer

To mount the drawer onto the rails and insert it into the cabinet, follow the next steps:

1) On each drawer’s rail there is an ‘internal’ rail with small ball bearings (see Figure 52).

Before inserting the drawer, make sure that the ‘internal’ rail (with the ball bearings) is pulled out to the edge of the rails on both sides.

Figure 52 - Drawer 'internal' rail

Internal rail with small ball bearings

Drawer’s rail

Figure 53 - 'internal' rail wrong position Figure 54 - 'Internal' rail correct position

Internal rail Not pulled to the edge of the rail

Internal rail pulled all the way to the edge of the rail

2) Hold drawer and push it gently into place, all the way through.

Figure 55 - Mount drawer onto rails

4) Connect drawer to Distributor Board

1) Move to the back of the cabinet.

2) Flatten and insert the drawer’s flat cable through the hole in the metal plate (see Figure 56)

3) Use Ellen key to fasten the drawer’s ‘Cable guide’ (see Figure 8) to the metal plate with 2 screws.

4) Connect the flat cable’s connector to the Distributor Board’s socket. Each Distributor Board has 5 sockets. If all sockets are occupied, see paragraph 5.6 for instructions on how to add another

Distributor Board.

Figure 56 - Fasten flat cable’s guide to metal plate

Metal plate

Use Ellen key to fasten flat cable’ guide to metal plate

Flatten and insert flat cable through metal plate

Figure 57 - Connect flat cable to Distributor

Connect flat cable to

Distributor socket

5) Connect the drawer’s Stopper

The stopper is what locks the drawer. It is connected to the back of the cabinet and when the drawer closes, the ‘Drawer closed sensor’ (See Figure 8) rolls back and slides over the stopper’s ‘tooth’ to keeps the drawer from opening (See stopper image - Figure 59).

1) From the back of the cabinet, place the stopper on the cabinet’s back wall behind the drawer.

2) Use Ellen key to screw into place.

3) Gently slide the drawer back until you hear a ‘click’ sound coming from the ‘Drawer closed sensor’ while going over the stopper ‘tooth’. If there was no click – adjust stopper and repeat closing the drawer until the sensor is aligned perfectly with the stopper and you here a click sound.

If after adjustments, you still can’t hear a click – the sensor might be damaged and the system might not recognize a closed drawer – To fix this problem contact an authorized support team.

Figure 58 - Place the stopper behind the drawer

Figure 59 - Screw the fixator into place

The Fixator ‘Tooth’

Back of drawer

The stopper

5.6. Add a Distributor Board

Each Distributor Board has 5 connectors – one for each drawer. When adding a sixth drawer or more, you need to add an additional Distributor Board (See Distributor Board - Figure 6).

1) Open the back of the cabinet.

2) The Distributor Board is held in place by little pins. Before adding an additional Distributor Board, you must add pins that will hold the new card. Push the white pins (supplied with each new Distributor Board) into the holes in the metal plate.

Figure 60 - The distributor

The Distributor

Distributor’s pins

Figure 61 - Adding pins

Distributor’s pins

Metal plate

Now, place the new Distributor cardboard over the white pins.

3) Connect the new Distributor’s top connector to the existing distributor’s bottom connector.

Figure 62 - Connect the new Distributor to the existing distributor

Connect the 2 Distributors

4) Now, press the new Distributor against the white pins to lock in place.

Figure 63 - Press to lock all pins on Distributor

5.7. Installing the drawer’s ‘Auto Lock’

When closing a drawer the user must close all open bins manually in order to lock them.

The ‘Auto Lock’ is a mechanism created to replace the need for manual closing of the bins.

It is basically a row of wheels, installed above each drawer (Optional). When the drawer closes, the ‘Auto Lock’ wheels push down on all the bins’ lids to close.

‘Auto Lock’

Figure 65 - The ’Auto Lock’

Figure 64 - A cabinet with ‘Auto Lock’

The ‘Auto Lock’

In order to install the ‘Auto Lock’ follow the next steps:

1) The ‘Auto Lock’ mechanism is installed above the drawer, attached to the cabinet’s frame by 4 special “hangers” – 2 on each side of the cabinet.

2) Place each hanger in the corresponding holes. First place the hanger in the top hole and then push into the bottom hole as described in Figure 67.

Figure 66 - The ' Auto Lock’ hanger

The ‘Auto Lock’ hanger

Figure 67 - Installing the ' Auto Lock’ hanger

3) Repeat step 2 to intall all 4 hangers.

4) Now, place the ‘Auto Lock’ on the hangers.

5) Insert a screwdriver from below and screw the ‘Auto Lock’ to the hangers.

Figure 68 - Place the 'Auto Lock’ on the hangers

Figure 69 - Screw ’Auto Lock’ to the hangers

6) Insert the drawer and check to make sure that the ‘Auto Lock’ closes all bins when closing the drawer.

Figure 70 - The 'Auto Lock’

6. Support & Troubleshooting

6.1. Support

MATRIX has been designed to allow most users to service the system independently, subject to suitable training at time of installation. Most minor parts can be replaced on-site in a relatively short time. Support is offered under the terms of the MATRIX Limited Warranty Note and any further agreement offered by the local CTMS service agent.

6.2. Diagnostics with MATRIX Utility software

1) Double click on the MATRIX Utility software icon on your desktop.

2) Click on ‘Setting’ tab and enter the IP and communication port:

HOSTIP = 192.168.127.100

PORT = 8001

3) Press on ‘Login’ button. Check for a connection approval message on the communication monitor.

Before any maintenance procedure make sure to read all safety regulations and warnings in chapter 3.

Figure 71 - MATRIX Utility software – Setting tab

4) Click on ‘Commands’ tab and enter select the first drawer

Drawer (Y): 1 Column (X): 1 Row (z): 1

5) Press on ‘Open All Bins’ button and then on ‘Open Single Drawer’.

6) Wait for a second for lock release and drawer LED blinking.

7) Open drawer.

8) Check that all bins were opened. Close all bins and close drawer.

9) Check that all the LEDS of all the drawers are ON steady.

10) Repeat test.

11) Move to next drawer by pressing the ‘+’ sign near the Drawer (Y) label.

12) Repeat test for all drawers.

Figure 72 - MATRIX Utility software – Commands tab

13) Click on ‘Multi Cells’ tab to perform a selective opening of bins and drawers.

14) Press the ‘Clear’ button.

15) To open the first drawer, press: Drawer (Y): 1

16) Press on the bins to choose bins to open. The selected bins are marked in green.

17) Press the ‘Open Drawer’ button.

18) Wait for a second for lock release and drawer LED blinking.

19) Open drawer. Make sure the LED light turn off.

20) Check that all the selected bins were opened. Close bins and close drawer.

21) Check that all the LEDS of all the drawers are ON steady.

22) Repeat test.

23) Move to next drawer by pressing the ‘+’ sign near the Drawer (Y) label.

24) Repeat test for all drawers.

Figure 73 - MATRIX Utility software – Multi Cells tab

6.3. Support for parts under local warranty

Some parts of the MATRIX cabinet are under an OEM worldwide warranty and a local technician should be contacted in case of a failure. These items are not supported by IMC local support center.

The manufacturer, model and serial number are written on a label on the part and should be quoted when seeking service:

Part Label position UPS Label on bottom

Bar code reader Label on handle

Screen On the back

Computer On the side

6.4. Troubleshooting

MATRIX has been produced to the highest of standards. As with any mechanical or electrical device, a malfunction could happen, so it is wise to be prepared. Different environmental factors, such as dust, oil and dirt, and the level and conditions of use, can affect performance and reliability. In this section we canvass a number of troubleshooting scenarios, to help identify and resolve problems that may arise.

The attached troubleshooting table describes several common problems. Follow the steps (in the suggested order) to try and fix the problem:

1) Power Failure – Manual Override

In the event of a power failure, the UPS will continue to provide temporary power to the machine pending a controlled power shutdown. When this occurs, it may be necessary to access items stored in the machine.

Each drawer has a manual override mechanism, to ensure continued access to stored items, even in the event of a power failure.

To open a drawer manually follow these steps:

1) Lift the cabinet’s top hood and turn the ‘Drawers release lock’ key (see Figure 3) to release all drawers.

2) Pull relevant drawer handle to open.

3) Relock the Drawers release lock after each time one drawer is pulled out.

! Avoid opening more than one drawer at the same time. Opening multiple drawers at the same time may cause the cabinet to flip over.

4) Turn drawer’s ‘emergency lock’ (Figure 7) by 90° - the key can’t be pulled out for safety.

Figure 74 - Turn drawer key by 90°

5) Use a 3mm screwdriver or other tool to unlock the required bin. Insert the screwdriver into the ‘emergency opening holes’ (See Figure 7) corresponding to the bin you need to open – The whole column of bins will be open. See Figure 75.

To open a single pitch bin (one latch only) – Only one hole is required.

To open a double pitch bin (2 latches) – 2 holes should be pressed. Press the holes on both ends of the bin (left end and right end holes). See Figure 75 and Figure 76.

Figure 75 - Use a screwdriver to press the holes – right hole

Figure 76 - Press the second hole on the left end to open the bin

Press Right hole

Press Left hole

6) All bins on the relevant column will be opened. Take the required item from the bin.

Note: Items removed during manual override should be recorded in the management system once power resumes, in order to prevent stock discrepancies.

7) After the required item was removed, turn the emergency lock back to its original position and remove key.

We highly recommend keeping the key/s in a safe place, known to the shift supervisor.

8) Manually close all open bins.

9) Push the drawer to close.

2) Manual opening of drawers

Use the ‘Drawers Lock key’ located on the back of the cabinet (see Figure 3) to manually release lock for all drawers.

1) Insert key vertically (as described in Figure 77)

2) Turn key 90° to release lock (Figure 78)

If lock hasn’t been released, use a screwdriver to gently pound on the metal tongue below the key, in order to release the lock.

3) Perform the required maintenance work and relock drawers when done by turning the lock key back to it’s vertical position. Remember to always remove the key when done (Key can be pulled out only when drawers are locked).

Figure 77 - Drawers Lock key in closed position Figure 78 - Lock key horizontal to release lock

Gently pound on the Metal tongue if lock not released

3) Dismantling the drawer – Separate Inner from Outer

The drawer structure is constructed of 2 main parts: ‘Outer’ and ‘Inner’.

The ‘Outer’ is the drawer’s infrastructure while the ‘Inner’ includes all the electron ics and bins.

The drawer’s Inner and Outer parts are locked together. For maintenance reasons, it is sometimes required to separate the ‘Inner’ from the ‘Outer’.

1) Open the drawer. Lift the cabinet’s top hood and turn the ‘Drawers release lock’ key (see Figure 3) to release all drawers.

2) Pull relevant drawer’s handle to open.

3) Relock the Drawers release lock after each time one drawer is pulled out.

4) On both sides of the drawer there are safety clips. In order to secure the drawer in place or release it, you need to press one clip up with your finger while pressing the opposite clip down (on the other side of the drawer) - simultaneously.

Figure 79 - Push one clips up and opposite clips down simultaneously

Push black clips up

5) Once released, pull drawer 10 cm toward you - Not all the way.

6) At the back of the drawer, turn the drawer’s maintenance key (see Figure 8) to horizontal position.

7) Push the drawer back inside just enough so that the drawer is locked in the rail again.

Figure 80 - Pull the drawer 10 cm toward you

Figure 81 - Turn drawer maintenance key to horizontal position

8) On the front corners of the drawer there are 2 little teeth, one on each side – holding the ‘Inner’ and the ‘Outer’ tight together. Use a screwdriver to push the little teeth first in and then sideways to release.

9) Repeat step 8 on the other side of the drawer to release the second tooth.

10) Now, the ‘Inner’ part is separated from the ‘Outer’ part of the drawer. Pull the front of the drawer to separate.

Figure 82 - Use a screwdriver to push teeth in and sideways

Figure 83 - Pull front to separate the ‘Inner’ from the ‘Outer’

11) Switch off the ‘24v On/Off switch’ (see Figure 3) from under the cabinet’s top hood.

12) From the back of the drawer’s ‘Inner’ part, disconnect the flat cable.

13) Pull out all the way the drawer’s ‘Inner’ part. Place on top of a secure workbench for maintenance.

Figure 84 - Disconnect flat cable

Figure 85 - Pull 'Inner' all the way out and place on a secure workbench

4) Reassembling the drawer – Connect Inner and Outer

1) Pull the drawer open if closed.

2) Hold the ‘Inner’ with 2 hands and align into the ‘Outer’.

3) Push ‘Inner’ into ‘Outer’ – Not all the way, leave room at the back. Connect the flat cable to the ‘Inner’.

4) Push ‘Inner’ into ‘Outer’ all the way in.

5) Use a screwdriver to make sure that the little teeth on both corners of the drawer came out of the corresponding holes to lock the ‘Inner’ and the ‘Outer’ together (see Figure 82).

6) Push drawer in until the drawer reached the clips on the rails (see Figure 79).

Figure 86 - Align 'Inner' into the ‘Outer’

Figure 87 - Connect flat cable to 'Inner'

7) From the back of the cabinet, turn the drawer’s maintenance key (see Figure 8) to vertical position and remove the key.

8) Close the drawer.

5) Drawer Handle Assembly

1) To remove handle - Lift the handle from the bottom up and pull out to remove.

Figure 88 - Turn maintenance key to vertical position to lock

Figure 89 - Drawer handle assembly

2) Disconnect the cable coming from the ‘Inner’ to the handle.

3) To return the handle – Connect the cable to the handle’s connector.

4) Insert the top of the handle into place first and then press in to secure.

6) Replace Barcode reader

1) The barcode reader is located under the cabinet’s hood - Open hood to reveal barcode reader.

2) Cut the T-rap holding the reader in place.

3) Disconnect the cable coming from the computer to the barcode reader.

Figure 90 - Drawer Handle wiring

Figure 91 - The barcode reader

T-rap binder

4) Remove failed reader and connect the new reader to the computer.

5) Fasten the reader with a new T-rap binder to hold it in place.

7) Electric board Replacement

The electric board is located under the cabinet’s top hood (see Figure 3). When failed, the electric board can be disassembled and replaced.

1) Use an Ellen key to unscrew the 2 screws – one on each side of the board to remove it.

2) Remove the failed electric board and secure the new board into place.

Figure 92 - The Electric board

Figure 93 - Unscrew the 2 bolts – one on each side of the board

The electric board bolts (on both sides)

6.5. Replace failed drawer stopper

1) From the back of the cabinet, use Ellen key to remove failed stopper.

2) Place the new stopper in its place on the vertical locking bar behind the drawer and use Ellen key to screw into place.

3) Gently slide the drawer back until you hear a ‘click’ sound coming from the ‘Drawer closed sensor’ while going over the stopper ‘tooth’. If there was no click – adjust stopper and repeat closing the drawer until the sensor is aligned perfectly with the stopper and you here a click sound.

If after adjustments, you still can’t hear a click – the sensor might be damaged and the system might not recognize a closed drawer – To fix this problem contact an authorized support team.

Figure 94 - Place the stopper behind the drawer

Figure 95 - Screw the stopper into place

The Stopper ‘Tooth’

Back of drawer

The stopper

6.6. ‘Inner’ Structure

The ‘Inner’ part of the drawer includes all the electronics and bins.

The Inner part includes 3 electronic boards called: Back Board A, B & Side Board (Back Board A is the same for both COMPACT and ULTRA cabinets. Back Board B & Side Board dimensions differ between COMPACT and ULTRA cabinets).

Figure 96 - Inner drawing

Figure 97 - Inner electronic cards

1) ‘Inner’ Wiring

Figure 98 - Inner wiring

The Back Board card

Power supply to 2nd column

Solenoid

2nd column’s opener

1st column’s

3rd column’s

Micro switch to ‘Drawer closed Sensor’

Power supply to 1st column

Solenoid

Power supply to Fixator

6.7. Replacing a failed Side/Back Board

There are 2 Back Boards on the back of the drawer (Back Board A & B) and one side.

1) Replacing a Back Board:

1) Disconnect all solenoid locks cables from the Back Board you wish to replace.

2) Unscrew the screws holding the relevant Back Board in place.

Figure 99 - Disconnect solenoid locks from Back Board

Figure 100 - Unscrew Back Board screws

3) In case of replacing the Back Boards, it is necessary to disconnect the 2 Back Boards from each other before removing the boards.

4) Replace the failed Back board with a new board.

5) Screw the new Back board into place.

6) Reconnect new board to all connectors – To other Back Board and solenoid locks cables.

2) Replacing the Side Board:

1) Disconnect all solenoid locks cables from the Side Board you wish to replace.

2) Unscrew the screws holding the relevant board in place.

3) Replace the failed Side Board with a new board.

4) Screw the new Side Board into place.

Figure 101 - Disconnect the Back Boards from each other

6.8. Replacing a failed Solenoid

There is a different technique between the side and the back when replacing a solenoid.

1) Replacing a back solenoid:

1) Perform steps 1-3 of paragraph 6.7.1) to remove the relevant Long Board.

2) Release the failed solenoid screws.

3) Pull the failed solenoid out to remove and insert a new solenoid into place.

Figure 102 – Unscrew the failed solenoid screws

Figure 103 – Replace the failed solenoid

4) Fasten solenoid screws to secure into place.

5) Replace the long board, screw it into place and connect all solenoid cables to the long board.

2) Replacing a side solenoid:

In order to reach and replace a side solenoid, first you need to remove the last column of bins (the column closest to the Side Long Board.

1) Pull out the relevant drawer and separate the inner part as described in Paragraph 6.4.3).

2) Put the inner part on a steady work bench.

3) Lift the inner part so you can reach the bottom side. From below, you can now see the black clips coming out of their slots holding the bins in place.

4) Use a screw driver or other tool to gently push the black clips towards the slot to release the bin.

5) Repeat step 4 to release all bins of the last column.

Figure 104 – Push the bin’s black clip to release

6) After all clips are released, turn the drawer back up and remove the bins.

7) Now, release the actuator spring from its hook with your fingers.

Figure 105 – Remove the bins

Figure 106 – Release the actuator spring

Release the spring from the hook with your fingers

8) Unscrew the actuator cover

9) Remove the actuator cover

Figure 107 – Unscrew the actuator cover

Figure 108 – Remove the actuator cover

10) From the inside of the drawer, unscrew the screws of the solenoid you wish to replace.

11) Disconnect the failed solenoid cable.

12) Remove the failed solenoid – It may need a little wiggling and tilting to the side.

13)

Figure 109 – Unscrew the failed solenoid screws

Figure 110 - Wiggle the failed solenoid to remove

13) Now you can place the new solenoid. Make sure that the metal slate is straight and aligned.

14) Insert the new solenoid – make sure that the solenoid back “tooth” is inserted correctly into place at the back of the metal plate.

Make sure that the metal slate is straight and aligned

Figure 111 – Make sure that the metal slate is straight and aligned

Make sure the solenoid tooth is inserted correctly into place

Figure 112 - Insert the new solenoid

15) Connect the new solenoid cable to the long board.

16) Screw the new solenoid into place (see Figure 109).

17) Return the actuator cover into place and screw to secure in place (see Figure 108, Figure 107).

18) Connect the actuator spring back to its hook (see Figure 106).

19) Return the bins into place (see Figure 40).

20) Reassemble the drawer as explained in paragraph 6.4.4).

6.9. Replacing a failed ‘Drawer Closed’ Sensor

1) Disconnect the sensor’s cable from its connector on Back Board A.

Release Sensor cable connector

Figure 113 - Disconnect sensor's cable

2) Use an ‘Ellen key’ to disconnect and remove the failed sensor.

3) Place a new sensor in place. Make sure that the height of the sensor’s wheel is exactly in line with the bended corner of the drawer’s metal plate – as illustrated by the green line in Figure 115.

If the height of the sensor is not in line with drawer’s metal plate, as seen in Figure 115, replace the sensor with a new one and check again.

4) Connect the sensor’s cable to the connector (see Figure 113).

Figure 114 - Disconnect failed sensor

The Released sensor’s cable connector

Figure 115 - Sensor's height should be exactly inline with bended corner

Sensor’s height inline with drawer’s metal plate.

See green line for illustration.

Bended corner of drawer’s metal plate.

5) Fold any excess cables so that it won’t interfere with the drawer closing.

6.10. Replacing fuses

! Warning - Opening the electrical board for replacing the fuses or air fan must be performed by a licensed electrician.

1) Remove the cabinet’s electric board cover (Figure 3), to reveal the fuses located near the ‘24v on/off switch’.

Figure 116 - Fold any excess cables

Fold any excess cables

Figure 117 -Remove…