Attachment_1_Performance_Work_Statement_(PWS).pdf

SP3300-13-R-0008

Attachment 1 PWS

Dated 4/23/2013

PERFORMANCE WORK STATEMENT (PWS)

FOR

WIRELESS NETWORK SUPPORT SERVICES

AT

DLA INFORMATION OPERATIONS AT NEW CUMBERLAND, PA LOCATED AT SUSQUEHANNA, PA

SECTION 1 INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war.

B. DLA Information Operations at New Cumberland, PA located at Susquehanna, PA has a requirement for a Contractor to provide Wireless Network support services for on-site hardware, software, and technical support for approximately 29 Government sites to augment existing Government Wireless Network support personnel. The objective is to ensure that all current wireless handheld terminals, vehicle mounted terminals and issues related to the Distribution Standard System (DSS) in regard to the entire RF (Radio Frequency) system are functioning at all times to support mission requirements.

C. RF system infrastructure support consists of all wireless hardware such as access points, wireless controllers, encryption devices, management servers, and any others misc. hardware components related to the RF system. In addition to infrastructure hardware support, the Government requires support for all handheld wireless terminals, vehicle mounted terminals, wired barcode scanners and any supporting software related to the terminals or RF system. This includes any software used to manage and control the infrastructure and/or terminals.

D. The Government has a requirement for the performance of Wireless Network support services to assist in the upgrade of 29 distribution wireless sites. During the period of performance the contractor will be required to support both the existing and new Wireless Networks.

E. Work environment is in typical office settings and multiple distribution warehouse production buildings. Work may require utilization of man-lifts for access to IT equipment mounted at higher elevations (up to 65 feet). Work may be dirty in nature for warehouses with limited environmental controls for temperature and humidity.

Dated 4/23/2013

SECTION 2 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the Wireless Network support services performed by DLA Information Operations at New Cumberland, PA located at Susquehanna, PA.

2.1 SCOPE OF WORK

A. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items/services (other than those designated as Government-furnished per Section 4, Government-Furnished Property (GFP), Systems, Training and Support Services) necessary to perform Wireless Network Support Services as defined in this PWS.

B. This is a non-personal services contract to provide wireless network support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor. The Government may provide technical direction which will assist the Contractor in accomplishing the PWS; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the PWS.

C. Wireless Network Support required includes support for problem reporting and resolution for end users and the overall wireless computing environment. All work and trouble requests shall be identified via the Trouble Ticket Tracking System. The Contractor shall be responsible for communication via written trouble ticket or work order for repairs, installations, and troubleshooting.

D. Wireless Network Support is defined as:

1. Working with the 29 DLA Distribution sites located within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) to troubleshoot and find resolution to all RF system related problems that occur after all other means are exhausted, or the site does not have a qualified Point of Contact (POC) to troubleshoot and/or repair the problem.

2. The Contractor, acting in conjunction with the Government Wireless team, shall act as a primary POC between the DLA Distribution sites and the hardware/software vendors and contractors for the RF system (current and future). Wireless Network support requires communication with vendors or other Government agencies to accomplish the resolution for the most complex hardware and software issues, locally and at all DLA Distribution sites.

E. The Contractor shall provide project management support for the RF system (current and future) in place at all DLA Distribution depots worldwide. The Contractor shall ensure continuing operations of the DLA Distribution wireless infrastructure by creating, testing, validating and implementing new technologies and DLA/DoD directives.

Dated 4/23/2013

F. The Contractor shall maintain and/or enhance the existing RF hardware/software, troubleshoot, and resolve all elevated RF related problems to include technical support, RF hardware/software support, and basic network troubleshooting for all DLA Distribution locations.

G. The Contractor shall serve as the Subject Matter Expert (SME) and provide highly technical expertise for the design, installation, and maintenance of the wireless system.

H. The Contractor shall provide assistance in the planning, acquisition, installation, implementation, maintenance, modification; monitoring; and operation of wireless/RF technology. The contractor shall assist end-users with access and usage problems; the preparation and installation of new equipment; developing operating procedures; performing site surveys and configuration designs; and developing reports for use by the organization.

I. The Contractor shall perform cost analysis studies of various models of equipment for comparative analysis of performance characteristics including possible updates for the equipment configurations used in the RF system.

J. The Contractor shall serve as one of the principal technical experts in the specialty area of the DLA RF systems, software and hardware for DLA Distribution. The Contractor shall be responsible for monitoring/reporting on the wireless network, including checking for intrusions, security compliance, and rogue detection on the network.

K. The Contractor shall assist with the implementation/execution of any new wireless solution that is required by DLA/DLA Distribution.

L. Wireless Network Upgrade – Upgrading DLA’s existing Wireless Network updating from an existing PSION solution to a CISCO Wireless Solution. The majority of the installation will occur during the first 36 months of the contract the Base year and Option Years one and two as indicated in, “Attachment 1 Wireless Network Upgrade Plan”. The third Option year will include some installation or upgrades; however the amount being performed by the contractor will be significantly reduced from the preceding years as indicate in the Wireless Network Upgrade Plan.

M. The Government does not anticipate any installation or upgrades in fourth and final option year based on the Wireless Network Upgrade Plan.

2.2 GENERAL OPERATING CONDITIONS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the Wireless Network support services performed by DLA Information Operations at New Cumberland, PA located at Susquehanna, PA.

2.2.1 PLACE OF PERFORMANCE

A. Work will be accomplished primarily at DLA Distribution Susquehanna, PA 17070 DLA Distribution Susquehanna, New Cumberland, PA.

B. Contractor employees may be required to travel to any site CONUS and OCONUS supported by DLA

Distribution as deemed necessary.

C. Upgrade of Wireless Network for DLA: the Government estimates fifty percent of the time expended during the first 36 months of contract performance will be spent on travel at different distribution sites CONUS and OCONUS.

D. Maintenance and Support period final 24 months travel is required as needed, estimated to be ten percent of the time annually a contractor spends in support of the wireless network.

E. Travel costs will be paid for in accordance with the Joint Travel Regulations. Receipts for all travel expenses must be provided when the travel voucher is submitted.

2.2.2 PERIOD OF PERFORMANCE

A. The period of performance for this contract action will be for a one (1) year base period with four (4) one-year option periods.

2.2.3 FEDERAL HOLIDAYS

A. Federal holidays generally observed by government personnel include:

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

B. In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the Contracting Officer (KO) or designee will determine and advise the contractor on whether services are required for that day.

2.2.4 CURRENT DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. The Contractor shall perform services required under this PWS Monday through Friday except Federal holidays and base closures. The duty hours of the New Cumberland site are 0630-1800 hours Monday through Friday. The core duty hours are between 0900 and 1500 Eastern Standard Time.

B. On-call after hours work shall be required. On-call is provided on a rotating schedule where the Contractor shall be required to work a minimum of one week every two months. Support shall be provided via telephone, on-site, or remotely using government furnished equipment (GFE), as deemed necessary.

C. The Contractor shall occasionally be required to work outside the designated hours listed in bullet (A) as deemed necessary due to high priority tasking’s for Wireless Network Support Services any work outside designated hours shall be approved by the COR.

D. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

A. PROGRAM MANAGER

Dated 4/23/2013

The Contractor shall designate a Program Manager for the duration of the Contract. In the performance of these duties, the Contractor shall possess the basic knowledge and skills required to plan, control, manage, and shall be responsible for the successful completion of the work and shall be qualified to be the Contractor’s on-site supervisor and POC for Government representatives. The Program Manager shall be able to provide overall supervision for Contractor employees to include, but not limited to, planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided.

Has the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the Government to ensure complete satisfaction.

B. The Contractor shall provide the name, telephone number (to include mobile telephone and pager, as applicable) and e-mail address of the Program Manager in writing. In the event of the replacement of the Program Manager, the Contractor shall notify the KO or designee, in writing, of such replacement. The name, telephone number (to include mobile telephone and pager, as applicable) and e-mail address of the replacement Program Manager shall be provided to the KO or designee at least 15 calendar days prior to a planned replacement and within 24 hours following an unplanned replacement.

2.3 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

A. Contractor personnel must be proficient in reading and capable of communicating effectively in English.

B. The Contractor shall be responsible for obtaining all necessary licenses and certifications and for complying with all applicable Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make them available to the Government upon request.

C. Contractor personnel performing tasks under this PWS shall have appropriate level DoD 8570 IT level certifications for Information Assurance Technical (IAT) and appropriate level DLA approved Computing Environment (CE) certification(s) as identified in Table 2.4.1, IAT and CE Certification Requirements.

Table 2.4.1, IAT and CE Certification Requirements

Approving Authority

Functional/ Support Type Certification Requirement

DoD Approved IAT Level II Baseline Certifications

Network Administrator

GSEC, Security+, SCNP, SSCP Personnel performing work must have and maintain a minimum of (1) certification at the IAT II or III Level.

DoD Approved IAT Level III Baseline Certifications

Network Administrator

CISA, GSE, GCIH or CISSP (or Associate)

DLA Approved CE Certifications

Network Support/ Administrator

CCNA, CCIE, SCNA, ESE, CCNP, CCSP,

NSA or ECIE-C

Personnel performing work must have and maintain at least (1) CE from the list. CE requirements depend on the Functional/ Support Type being performed.

NOTE: Refer to Section 3.2 for Acronym Definitions

* All tasks performed under this PWS are categorized under Information Assurance Technical (IAT) Level II positions as outlined in DoD 8570.01-M. No waivers or extensions will be provided for mandatory DoD IA or DLA CE certification requirements. Contractor personnel who fail to maintain the required certifications are subject to KO directed removal for performance under Section 2.5 of the PWS.

Network Administrator – Primary responsibilities include the setup and administration of Operating Systems, servers, workstations, laptops, file servers, firewalls, related telecommunications and network software and hardware. Optimizes system operations and resource utilization and performs system capacity analysis and planning.

Dated 4/23/2013

D. Personnel assigned to or utilized by the Contractor in the performance of this contract shall possess the qualifications and skills set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO or COR questions the qualifications or competence of any person performing under the contract, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

E. Possess a valid U.S. Passport

F. Contractor personnel may be required to access IT equipment stored in a warehouse environment, Contractor personnel shall possess the knowledge and skills (to include licensing and certifications) necessary to operate various types of material handling equipment (MHE) , i.e., forklifts, scissor and boom lifts, dollies, pallet jacks, golf carts, mini-trucks/vans. Contractor personnel that operate motor vehicles shall maintain a valid state driver’s license with all class and commodity endorsements required by Public Law 99-570 and state law for the type of vehicle operated.

2.4 TECHNICAL PERSONNEL

1. Ability to troubleshoot hardware and software problems related to wireless networks and associated peripherals.

2. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.

3. Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for wireless hardware and software problems.

4. Extensive knowledge in wireless networking and one or more of the following areas: Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

5. Demonstrated support of Department of Defense (DoD) programs, with emphasis on the development of complex project schedules.

6. Demonstrated capability in managing multiple-tasks at once.

7. Demonstrated ability to plan, develop, organize and implement a site survey and installation.

8. Technical expertise in evaluation of wireless software, equipment, telecommunications.

9. Demonstrated ability in configuring and implementing various types of wireless equipment.

10. Knowledge of the design and configuration of standard wireless networks suites.

11. Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.

2.5 SECURITY

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 August 2004 has established criteria for contractors who require a Common Access Card (CAC) for either physical access to a U.S. Government controlled installation or access to government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and/or are eligible for a public trust position. These positions have been designated as IT Level II and require a Secret clearance. Contractors shall be required to provide appropriate background investigation for IT-II with Secret clearance as required in

Dated 4/23/2013 accordance with DoD 5220.22-M, “National Industrial Security Program Operating Manual” (NISPOM) and DoD 5200.2-R. The appropriate background investigation for IT-II with Secret clearance is a National Agency Check with Local Agency Check and Credit Check (NACLC). The Contractor shall forward their employee clearance information to:

DLA Intelligence Office ATTN: Personnel Security Officer 2001 Mission Drive New Cumberland, PA 17070

B. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering a U.S. Government installation, shall abide by all security regulations and policies of the installation including access badges, parking, access to controlled or restricted areas, classified information, controlled unclassified information, data and IT resources.

C. DLA reserves the right to direct the removal of an employee, whose actions, while assigned to this contract, clearly conflict with the interests of the Government, regardless of prior clearance or adjudication status. DLA also reserves the right to direct the removal of an employee for misconduct, security violations, or performance reasons. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the contractor shall assign qualified personnel to any vacancy(s) thus created within 10 working days. This action does not relieve the contractor from total performance of the contract tasks specified herein.

D. Contractor shall return all government issued identification, access badges, and vehicle passes to the KO or COR upon termination of service.

2.5.1 THE PROVISIONS OUTLINED ABOVE APPLY TO THE PRIME CONTRACTOR AND

ANY SUBCONTRACTORS THE PRIME CONTRACTOR MAY EMPLOY DURING

THE COURSE OF THIS CONTRACT. NO CONTRACTOR PERSONNEL

PERFORMING SENSITIVE DUTIES SHALL BE ALLOWED TO COMMENCE

WORK ON THIS EFFORT UNTIL HIS OR HER TRUSTWORTHINESS HAS BEEN

FAVORABLY ADJUDICATED.DOD COMMON ACCESS CARD (CAC)/ACCESS

IDENTIFICATION BADGE (ID BADGE)/ELECTRONIC KEY CARD

A. Every Contractor employee shall obtain and possess a DoD Common Access Card (CAC) and an Access ID Badge as required. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary Automated Information System (AIS) access pending final adjudication of the PSI, the Contractor shall submit to a designee request for the DoD CAC and ID Badge.

B. The Contractor shall safeguard CAC and ID Badges furnished to them. Contractor employees shall not share CAC and ID Badges. Each Contractor employee shall wear the ID Badge conspicuously on his or her outer clothing above the waist at all times while working on the installation. Personnel may be challenged and removed from the work area or denied access to the host installation if the ID Badge is not worn.

C. In the event that a Contractor employee damages or loses his or her CAC and ID Badge, the

Contractor shall report the lost or damaged CAC and ID Badge within two (2) working hours of damage or loss to the KO or COR who will arrange for a replacement CAC or ID Badge. The

Dated 4/23/2013

Government will issue the Contractor employee a temporary ID Badge to be used for an eight to ten (8-10) working day waiting period until a new permanent ID Badge is issued. The Contractor shall return all government-furnished CAC or ID Badges to the Government either within one (1) working day of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Contractor personnel failing to return their Government CAC or ID Badge are subject to criminal charges under USC Title 18, Chapter 1, Section 499 and 701.

D. The KO or COR will provide and maintain electronic key cards for the security access system. The electronic key card allows access to specific controlled areas of the facilities. The KO or COR will approve and provide the electronic key cards to the Contractor for access to the facilities.

2.6 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems. All positions involving computer activities require a minimum IT II category eligibility.

The Contractor shall submit a Contractor Investigative Request (CIR) and a DD Form 2875 for temporary IT II eligibility, with final eligibility contingent upon receiving a favorably adjudicated background investigation.

B. All Contractor personnel provided with access to government-furnished computers and systems shall observe local AIS security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within 12 hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

2.6.1 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two

(2) hours to the KO or COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

Dated 4/23/2013

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests may be adverse to the United States.

B. Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the KO or COR for action.

2.6.2 SAFEGUARDING INFORMATION

A. The Contractor shall not allow access or disclosure of information regarding the operations of DLA to any government agency, non-government agency, or individual unless specifically authorized by the KO or COR. The Contractor shall provide documents and files requested by such parties to the KO or COR within one hour of receipt of the authorized request.

B. The Contractor may be required to access data and information that is proprietary to a government agency or contractor or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to government personnel who are authorized to receive the information or upon written approval of the KO or COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

C. Disclosure of information regarding operations and services of DLA to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of DLA’s security or interrupt the continuity of DLA’s operation.

2.6.3 POTENTIAL OPERATIONAL CONSTRAINTS

A. Force Protection Conditions (FPCONs) may affect access to the host installations and DLA facilities.

The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result

Dated 4/23/2013 of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach to IT support services. The Contractor shall ensure that IT support services are sustained during heightened security measures.

2.7 ENVIRONMENTAL, SAFETY, AND OCCUPATIONAL HEALTH (ESOH)

A. The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail Contractor personnel responsibilities for: protection of Government property and safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices. The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the KO or COR.

B. The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

C. The Contractor shall notify the KO or COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

D. The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e. safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses) during the performance of this contract in accordance with OSHA standards. The Government will not be responsible for furnishing or paying for the cost of PPE.

E. The Contractor shall comply with all federal, state, and local environmental laws to include but not limited to Resource Conservation and Recovery Act (RCRA), Safe Water Drinking Act (SWDA), the Clean Air Act (CAA), and Federal Facilities Compliance Act (FFCA).

2.8 PHASE-IN PERIOD

A. The phase-in period shall begin at time of contract award and shall not exceed (1) month, at which time full performance shall commence.

B. Within five (5) calendar days from the date of contract award, the Contractor shall complete all required hiring actions for the Team Lead. Within 20 calendar days of the date of contract award, the Contractor shall complete all hiring actions for personnel required to perform the requirements of the Contract and complete any associated training and certification requirements. The Contractor shall ensure that all new employees are trained and ready to begin working on the first day of full performance.

2.9 PREPAREDNESS EXERCISES

A. As directed by the KO or COR, the Contractor shall participate in preparedness exercises relating to security disaster preparedness and response, wartime response, and emergency and environmental and similar preparedness exercises.

Dated 4/23/2013

B. The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures in accordance with DoDI 3001.02, Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice a year when directed by the KO or COR. During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the KO or COR within established timelines, and continue to report periodic status until further direction by the KO or COR. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the KO or COR.

SECTION 3 DEFINITIONS AND ACRONYMS

3.1 DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at:

http://www.dtic.mil/doctrine/dod_dictionary/.

3.2 ACRONYMS

SYMBOL DEFINITION

GIAC Global Information Assurance Certification

GSEC GIAC Security Essentials Certification

SCCP Systems Security Certified Practitioner

CISA Certified Information Systems Auditor

GSE GIAC Security Expert

GCIH GIAC Certified Incident Handler

CISSP Certified Information Systems Security Professional

MCDST Microsoft Certified Desktop Support Technician

MCITP Microsoft Certified IT Professional

EDST Enterprise Desktop Support Technician

EDA Enterprise Desktop Administrator

MCM Microsoft Certified Master

MCSA Microsoft Certified Solutions Associate

MCSE Microsoft Certified Solutions Expert

MCTS Microsoft Certified Technology Specialist

MCP Microsoft Certified Professional

CCNA CISCO Certified Network Associate http://www.dtic.mil/doctrine/dod_dictionary/

Dated 4/23/2013

SYMBOL DEFINITION

CCIE CISCO Certified Internetwork Expert

ESE Enterasys System Engineer

SCNA Sun Solaris Certified Network Administrator

CCNP CISCO Certified Network Professional

CCSP CISCO Certified Security Professional

NSA EC-Council Network Security Administrator

ECIE-C Enterasys Certified Internetworking Engineer for Infrastructure

SECTION 4 GOVERNMENT-FURNISHED PROPERTY (GFP), SYSTEMS,

TRAINING AND SUPPORT SERVICES

4.1 GENERAL INFORMATION

A. The Government will provide access to resources and information to include Government transactional data systems required in the performance of this PWS.

B. The Government will furnish training for Contractor personnel on the Government data systems to be used in performance of this PWS.

C. The Government will provide on-site office space with furniture, to include desktop computer and network printer, office supplies and desk telephone. This office space will be located at DLA Distribution Susquehanna, PA.

D. At no cost to the Contractor, the Government will furnish the services to be used exclusively to perform the requirements of this contract that include custodial services, refuse and recycling collection, government forms, emergency medical services, police and fire protection, telephone and utilities.

E. All materials, equipment or supplies (i.e. lift equipment, tools and parts) that contractor personnel will need to perform this requirement at DLA Information Operations at New Cumberland, PA located at DLA Distribution Susquehanna; PA will be furnished by the Government.

F. The Government will provide all hardware necessary for the wireless network upgrade.

SECTION 5 CONTRACTOR RESPONSIBILITY FOR GOVERNMENT FURNISHED

EQUIPMENT AND TRAINING

5.1 CONTRACTOR-FURNISHED TRAINING

A. The Contractor shall provide training (not designated as Government furnished) which may be required for Contractor personnel to comply with the contract requirements. The Contractor shall be responsible for all costs associated with this training. The Contractor shall maintain copies of training records, designation letters and certificates on site and make them available for the KO or COR to review upon request. The training records shall include, at a minimum, the name of the employee, the name of the course, the source of the training, a description of the training provided and the date the employee successfully completed the training. The Contractor shall furnish the following training:

1. INFORMATION ASSURANCE (IA) & COMPUTING ENVIRONMENT (CE)

TRAINING. Contractor personnel performing tasks associated with this PWS that will be performing an IA function shall be trained and certified in accordance with DoD Directive 8570.1 and DoD 8570.1M. IA functions are defined in chapters 3 and 4 of the DoD 8570.1M.

Contractor personnel shall be certified at the appropriate IAT Level in accordance with their designated function (labor category) as demonstrated by possessing one (1) of the authorized certifications listed in table AP3.T2 in DoD 8570.1M. The Contractor shall identify personnel performing IA functions identified in the PWS prior to that employee commencing any work under this PWS and provide documentation to the KO or COR showing the employee’s certification(s) and certification status. The Contractor shall demonstrate that they have a process to track certification status of employees to ensure certifications are current or to replace departing employees with employees possessing current certifications in a manner that will not cause program interruption. Contractor personnel shall be required to sign the User Access Agreement, Privileged Rules of Behavior, and General Rules of Behavior and non Discloser agreement prior to working on any government system(s).

2. EQUIPMENT OPERATION. This training is required for all Contractor employees who operate motor vehicles, MHE, other equipment with the required licensing, certification, or specialized training. Training includes but is not limited to the requirements identified in CFR Title 29, Part 1910.178; CFR Title 49; American Society of Mechanical Engineers (ASME) B30.13-1996, Storage/Retrieval (S/R) Machines and Associated Equipment; and DLAI 4500.36, Management, Acquisition, and Use of DLA Operating Equipment, Sections E3m and E3n; and Federal, State and Local Laws. Refresher training is required at a minimum of every three years or when warranted in accordance with OSHA, DoD, and manufacturer’s guidance.

B. The Contractor shall provide safety equipment while performing hazardous duties in both the office and warehouse environments. The required safety equipment may include, but is not limited to, safety shoes, glasses, harness, and lanyard.

SECTION 6 SPECIFIC TASKS

6.1 UPGRADE WIRELESS NETWORK SUPPORT REQUIREMENTS

1. The contractor, as instructed by the COR, shall provide assistance in analyzing the Government’s existing Installation Design Plan(s).

2. Pre and Post installation inspection of Installation Design Plan.

3. After Post installation inspection approval, configure and install “Front End Equipment”, i.e.

servers and controllers.

4. Configure end user RF (Radio Frequency) equipment to include but not limited to RF Handhelds and RF Vehicle Mount Terminals.

5. Assist in deployment and training of all end user RF equipment.

6. Provide post installation support onsite for up to two (2) weeks.

7. Contractor will need to assist in the removal of the existing wireless network and equipment.

6.2 WIRELESS NETWORK SUPPORT REQUIREMENTS

A. The Contractor shall:

Dated 4/23/2013

1. Provide Wireless Network support to all DLA sites on the DLA wireless network for any escalated issues associated with the current or future wireless network. The Contractor shall receive support requests by phone, email or via an Incident Ticket from various DLA Distribution site POCs. If no Incident Ticket exists, the Contractor shall enter a ticket prior to working on the task.

2. Work in conjunction with other DLA Information Operations Departments, and the site DLA Information Operations Representative.

3. Work on various wireless network equipment Support, maintain and uninstall existing wireless network equipment to include, but not limited to:

(a) Psion 9160 Access Points,

(b) Psion 9500 Controllers,

(c) Air Fortress 7500\FCX 250 controllers,

(d) Psion 7535G & G2 handheld terminals,

(e) 8525 G & G2 vehicle mounted terminals,

(f) Psion MapRF software

The Following Table Estimated Quantities of Existing Hardware to be supported during upgrade and assist in uninstallation post upgrade by Wireless Network Support Contractor.

Est. # Distribution

Centers located

CONUS &

OCUNUS

Est.

Equipment Elevation

Est. #

Hardware Components related to the RF System.

RF

Controllers

Access Points

RF

Hand Holds

RF

Vehicle Mounts

29 Up to 65 feet

5600 80 1470 3500 550

4. Install, support and maintain upgraded wireless network equipment to include, but not limited to the following pieces of equipment:

(a) Cisco Network Control System

(b) Cisco Access Points (3500, and 1500 Series)

(c) Cisco 5500 Series Wireless LAN Controllers

(d) Stay-linked Terminal Emulation Software

(e) Motorola 9190 handheld terminals

(f) Motorola VC6090 vehicle mount terminals

(g) Motorola Mobile Management Solutions (MobiControl)

Dated 4/23/2013

The following table lists the number of sites and the quantities of equipment to upgrade the existing wireless network.

Est. # Distribution sites being Upgraded

CONUS &

OCUNUS

Est.

Equipment Elevation

Est. #

Hardware Components related to the Wireless

Network Upgrade.

RF

Controllers

Access Points

RF

Hand holds

RF

Vehicle Mounts

29 Up to 65 feet

6670 70 2400 3600 600

Review Attachment 1 Wireless Network Upgrade Plan, for additional detail of the Governments estimated plans to carry out the upgrade.

5. Provide support for any Distribution Standard System (DSS) concerns related to the RF system, including printing issues, such as, print group assignment, VTAM assignment, and DSS print queue problems.

6. Monitor the DLA Wireless (RF) Network for performance problems, security compliance, interference problems, rogue access points, and intrusion detection.

7. Perform reporting as needed on wireless network performance, statistics, configurations, trends, inventory and other aspects of the wireless network as warranted.

8. Maintain spreadsheets\databases with inventory information for all equipment and software for each DLA Distribution site.

9. Develop and present briefs and/or slides as needed.

10. Perform site surveys as needed for additions\changes to DLA wireless network.

11. Create detailed design plans and project plans, as required.

12. Perform market research to keep the RF technology up to date with current technology trends.

13. Perform new technology testing and create a report of findings to be used when implementing the new technology.

14. Perform security audits on the RF system and equipment (current and future) to ensure the security postures are in line with DLA Information Operations, DLA and DOD directives and regulations. (i.e. STIG’s etc)

15. Perform corrective actions, as required, to bring the Wireless (RF) system in to compliance with DLA Information Operations, DLA and DOD directives and regulations.

16. Perform equipment\software installations, upgrades and troubleshooting onsite or remotely.

17. Be responsible for training DLA Distribution site POC’s and\or end users on the equipment\software being used by the DLA Wireless (RF) system.

Dated 4/23/2013

18. Attend and participate in meetings with COTR, or alternates to discuss required tasks, concerns, and/or any issues.

6.3 CONTRACTOR IDENTIFICATION AND COMMUNICATION

A. During performance of the service requirements set forth in this PWS, all Contractor personnel shall introduce themselves or shall ensure they are introduced as Contractor employees and shall display distinguishing badges. Contractor personnel shall also appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

6.4 PROPERTY ACCOUNTABILITY

A. The Contractor shall maintain care of all Government-furnished property. At all times during the performance of the contract requirements, title to the mission stock and all other government-furnished property shall remain vested with the Government. In exercising care and custody, the Contractor shall safeguard all Government-furnished property.

B. The Contractor shall provide the proper protection for material under their custody and control. If there is a loss the Contractor shall immediately notify the KO or COR.

6.4.1 LIABILITY FOR GOVERNMENT PROPERTY

A. The Contractor shall be held financially liable for loss, damage, or destruction of government property caused by negligence, willful misconduct or unauthorized use. The KO or COR will make the pecuniary liability determination when a Contractor’s negligence results in loss, damage, or destruction of Government property.

B. The Contractor shall:

1. Notify the KO or COR immediately when it discovers the gain, loss, damage or destruction of government equipment or property.

2. Conduct an initial search and/or informal investigation into the loss or damage of equipment or property and forward all information to the KO or COR.

3. Cooperate in any subsequent investigations.

6.4.2 INDEMNIFICATION AND LIMITATION OF LIABILITY

A. The Contractor shall indemnify the Government and hold it harmless against claims for injury to persons or damage to property of the Contractor or others arising from the Contractor’s possession or use of the government facilities, from its activities, or from its use, care and custody of the mission stock and government equipment and supplies relating to the performance of this contract.

B. When the KO or COR determines that any loss, damage or destruction of mission stock or other government property is caused by the Contractor’s negligence, willful misconduct or unauthorized use, the KO or COR may off-set payments under the contract by the determined value of the loss, damage or destruction. The Contractor’s liability per occurrence shall be limited to $50,000 with a

Dated 4/23/2013 total limit of liability of $1,000,000 per year. This limit of liability does not apply to the Government’s right to indemnification.

6.5 RECORDKEEPING

A. The Contractor shall utilize the designated Time and Project Tracking System to input consolidated time spent per day on each assigned task using predetermined codes that will be provided within the tracking system.

B. The Contractor shall utilize the designated Incident Ticket Tracking System to identify, schedule, and complete all trouble call actions and requests.

C. All documentation, record and databases, as described in this PWS, are the property of the

Government.

6.6 QUALITY CONTROL PLAN

A. DLA is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through a Prevention Based Quality System dedicated to ensuring the best possible products and services to DLA end users. The Contractor shall provide their final QCP no later than (NLT) 10 calendar days after the start of full performance in accordance with paragraph 6.5B.

B. The Contractor’s quality system shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance (e.g., all functional areas, all APL and non-APL requirements). The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. Within 24 hours of completion, the Contractor shall provide to the KO or COR, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

C. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the Government. Changes made after KO approval shall be submitted in writing to the KO for review and acceptance. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

D. DLA Information Operations at New Cumberland, PA located at DLA Distribution Susquehanna. PA will implement a Quality Assurance Surveillance Plan (QASP) to ensure the contractor provides the required services and adheres to quality standards as specified in this PWS. The KO or COR shall monitor performance. This monitoring by the KO or COR shall be carried out via the QASP as identified in the attachment to this PWS entitled, “Quality Assurance Surveillance Plan (QASP) for DLA Information Operations at New Cumberland, PA located at DLA Distribution Susquehanna, PA”. This QASP document shall also ensure the Contractor’s QCP effectiveness and provides a systematic method to evaluate the services the Contractor is required to furnish.

Dated 4/23/2013

6.7 UPDATE/CLOSE COMPLETED REMEDY HELP DESK TICKETS

A. Update/close completed help desk tickets in the Remedy Help Desk System within 24 hours after completion of work.

6.8 COMPLETE TASKS/WORK ORDERS ASSIGNED THROUGH THE INCIDENT

TRACKING SYSTEM

A. Completed tasks/work orders assigned through the Incident Tracking System within the time agreed upon by the Contractor and the COR.

6.9 CONTRACTOR MANPOWER REPORTING

A. The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil.

6.10 TIME AND PROJECT TRACKING

A. The Contractor shall input into the designated Time and Project Tracking System consolidated time spent on each task completed using predetermined codes that are provided within the tracking system.

6.11 DRUG-FREE PREVENTION AND AWARENESS PROGRAM

A. The contractor shall maintain a drug-free prevention and awareness program.

6.12 INCIDENT TICKET TRACKING

A. As appropriate the Contractor shall maintain accurate updates to the designated Incident Ticket Tracking System, to include:

1. Notating specific details of corrective action taken to resolve issues to allow for easy and accurate search and reporting results.

2. Identifying the appropriate resource if incident is elevated.

http://www.ecmra.mil/

Dated 4/23/2013

6.13 DELIVERABLES

The Contractor shall submit the following deliverables:

1. The Contractor shall provide a copy of their Certificate of Liability Insurance to the Contracting

Officer’s Representative (COR).

2. The Contractor shall provide a Quality Control Plan (QCP) to the COR within 10 days after contract award. The document shall be updated at least quarterly to reflect any changes in goals, strategies, and circumstances.

3. Weekly…