SOW - TMS Spt.docx

STATEMENT OF WORK (SOW)

FOR

Telephone Management System (TMS) K&R Custom Software Period of Performance: 01 October 2021 – 30 September 2022 (Base Year) Period of Performance: 01 October 2022 – 30 September 2023 (1st Option Year) Period of Performance: 01 October 2023 – 30 September 2024 (2nd Option Year)

1.0 Scope

This specification establishes a requirement for continued use and support of the Telephone Management System (TMS) from K&R Custom Software. K&R’s TMS software is a proprietary Telephone Management System to help organizations manage all or part of their telephone switch operations.

2.0 Background

TMS is a very important component of any local telephone switch. Switch Interface provides a configuration management tool between the TMS and the telephone switch. Toll Call Message Accounting provides call data collection and billing software allowing ANAD to accurately determine usage for billing tenants. Plant Records/Cable Records maintains a record of circuits, organizations, cables and pairs, buildings, and terminals. Software provides service request work orders and trouble call tracking. Allows authorized users in each Division to submit and track service request via a web browser order link. Distributes monthly telephone bills quickly and allows users to view bills from a web browser. The Fault Management module notifies a technician of switch and system alarms.

3.0 Contractor Requirements

3.1 The contractor shall provide all of the software necessary to install and run K&R TMS, which has already been provided.

3.2 The contractor shall provide software maintenance for as long as the software is licensed during the period of performance.

3.3 The contractor shall provide technical support for as long as the software is licensed during the period of performance.

4.0 Project Completion Requirements

4.1 This contract shall have a performance period 1Oct – 30Sep for a Base + Two (2) Option years to complete all requirements of this specification.

4.2 Acceptance of work completed shall be done by the assigned Government Contracting Officer’s Representative (COR).

5.0 Scope Changes

5.1 The Contractor shall not proceed with any verbal or written change(s) to the scope of work from sources other than the Contracting Officer, who will provide changes in writing.