SOW StoreNext Service Warranty.pdf
PDF 124 KB Posted
- Attached to
- StorNext Service Warranty Federal contract opportunity
- Solicitation number
- 12305B23Q0001
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Combined SynopSolict StorNext Service.pdf | ||
| SCA WD.pdf |
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Text version
Statement of Work Annual Service Warranty – Quantum Xcellis WFD, Scalar i3 Library, and StorNext software.
Purpose: This service and support coverage renewal from Quantum includes the following support service levels:
Bronze Hardware and Silver Software (from https://www.quantum.com/en/service-support/standard-plans/) Bronze Hardware Support from Quantum, which includes:
• 24x7 responses to logged service requests
• Global telephone support during business hours on weekdays, 9am to 5pm
• Access to web portal and online support resources 24x7
• Access to new software and firmware updates, customer installed, with phone support available
• Online product training
• Parts replacement
• Call back response times targeted within 2 hours, parts delivery the next business day, and onsite support target of 9am to 5pm next business day
Silver Software Support from Quantum, which includes:
• Multilingual telephone support Monday through Friday, 8am to 5pm local customer time (excluding holidays)
• 24/7 access to online resources
• All software releases, maintenance, and upgrades
Additional Services:
*Moving equipment. One time move. Deinstallation and Reinstallation of equipment to new location.
Movement of equipment will be coordinated by USDA Program Office.
Period of Performance:
Base Year: Nov 1, 2022 to Oct 31, 2023 Option Year One: Nov 1, 2023 to Oct 31, 2024 Option Year Two: Nov 1, 2024 to Oct 31, 2025 Option Year Three: Nov 1, 2025 to Oct 31, 2026 Option Year Four: Nov 1, 2026 to Oct 31, 2027
*Option Year(s) will be “Subject to the Availability of Funds”.
-End-
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