SOW - OCAO Online Clinical Resource Subscription.docx

Statement of Work Evidence-Based Online Clinical Resource

I. Introduction The Oklahoma City Area Indian Health Service is in need of a license subscription for an online evidence-based clinical resource for medical and drug information. The subscription is for 2 hospitals and 8 ambulatory health care centers. The evidence-based online resource is an electronic decision support tool that provides evidence-based medical information 24 hours a day/7 days a week to support providers at the point of patient care delivery. It is also a source of drug information and provides continuing medical education credits for providers.

II. Objectives The purpose is to provide real-time access (24/7) to updated medical and drug information online to the end user at the point of care delivery. The online resource would be authenticated by IP address. The online database would also provide continuing medical education to providers.

III. Period of Performance Base Year Option Year 1 Option Year 2 Option Year 3 Place of performance: onsite and remote access IV. Scope of Work The requirement is as follows:

Comprehensive Evidence-Based Online Resource that provides a point of care access and includes offsite/remote and mobile access.

Vendor will provide access to all students and staff with access to evidence-based online web-based product.

Authentication of staff access will be through IP address validation on an enterprise wide basis, reducing or eliminating the need for users to enter identification, username and/or password when the end user accesses the database from an IHS network, including remote users of VPN.

The product must be compatible with Windows and other standard web browser environments.

All site content and support of the web site must be the responsibility of the contractor. This includes tech support to the end users of the Oklahoma City Area Indian Health Service. System downtime, if any, must be minimal and the IHS project manager must be notified when such occurs.

Vendor must provide a single point of contact (with an alternate backup) for customer service.

The resource must be an evidence-based, comprehensive, integrated differential diagnosis and treatment database intended for use at the point of care. It must provide information in a narrative format rather than utilizing an outline or bulleted format. It must include discussion and rationales for management of disease.

Mobile access must be available with a vendor application so that any user who is part of staff at the Oklahoma City Area Indian Health Service (2 hospitals and 9 ambulatory healthcare facilities) , including the Oklahoma City Area Office staff and IHS National Supply Service Center staff are able to utilize it via their personal or IHS mobile device(s).

Content must be comprehensive and include, but not be limited to: family medicine, pediatrics, psychiatry, cardiology, dermatology, sleep medicine, emergency medicine, endocrinology, rheumatology, gynecology, infectious diseases, oncology, gastroenterology, and hospital medicine.

The product must provide clinical decision support, point of care, online databases of clinical topical articles, associated graphs, tables, and images that support the context of the written material. Additionally, it must provide a core set of clinical resources for use by clinicians in patient care.

Resources must be accurate, authoritative, relevant and current. Authors of the content must be well-regarded and considered to be subject matter experts in their medical specialty.

The database must provide patient level articles use by providers in discussions with patients for educational purposes.

Continuing Medical Education (CME) must be included and be certified as ACCME-accredited AMA PRA Category Continuous Medical Education (CME) points for each topic reviewed.

Statistical data must be available via automated monthly reports as well as allow for creation of additional reports accounting for all types of usage available (CME, onsite, mobile, etc.) Availability of usage statistics at an IP level is required.

Navigation must be logical, user-friendly, providing access to topics and subtopics with return of high relevance results quickly.

Vendor must offer training services for the product on an as-requested basis. Vendor will arrange training sessions (web-based or live) to train staff of the Oklahoma City Area Indian Health Service. This training may include specialized training sessions.

Product must be 508 compliant (http://www.section 508.gov/). If product is NOT 508 compliant, vendor must describe measures being taken to bring product into compliance, the date by which this will be done which will need to be within 12 months of the contract award. The steps being taken to make it 508 compliant must be described and outlined.