SOW JEOL SEM 2022 Final (1).docx

DOCX document 20 KB Posted Jul 21, 2022

Attached to: JEOL Scanning Electron Microscope (SEM) Maintenance Federal contract opportunity
Solicitation number: W911PT-22-Q-0046
Issued by: Department of the Army Materiel Command Contracting Command Detroit Arsenal

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W911PT-22-Q-0046.pdf	PDF	Jul 21, 2022

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Statement of Work for JEOL Scanning Electron Microscope System Maintenance

1.0 Background:

1.1 The JEOL Scanning Electron Microscope (SEM) has two different electron detectors (Secondary, and Back-Scatter) to permit extremely high magnifications (5,000x-100,000x) via electron imaging. This instrument is commonly used in investigations into component failures. The SEM allows the engineers to determine the origin and mode of failure.

2.0 Applicable Documents: None

3.0 Scope/Objective:

3.1 Provide calibration and preventative maintenance for the JEOL Scanning Electron Microscope System.

4.0 Requirements:

4.1 The contractor shall provide two preventative maintenance services and calibrations for the JEOL Scanning Electron Microscope System to include:

4.1.1 JSM-6390LV/LGS - Scanning Microscope 143000-30

4.1.2 BEI - Backscattered Unit

4.1.3 ETMP - Edwards Turbo Molecular Pump

4.1.4 GW-IRCS - GW Infrared Chamberscope

4.1.5 LV-SEI - LV Secondary Electron Unit

4.1.6 MDS-2AXIS - 2 Axis Motor Drive Stage

4.2 The contractor shall provide up to a maximum of two routine visits per year.

4.3 The contractor shall provide appropriate repairs during vendor’s regular scheduled business hours at no charge to the customer if the instrument becomes inoperable or fails to perform to specifications due to a failure associated with the instrument.

4.4 The contractor shall replace all defective components (except consumables) without charge based on vendor’s determination.

4.5 The contractor’s mean time to respond (MTTR) to service call(s) is within 1-2 working days after being notified of equipment problem or failure.

4.6 The contractor shall use its best effort to repair equipment within 72 hours (based on parts availability) or as otherwise agreed upon on a case by case basis.

5.0 Special Requirements

5.1 Information Disclosure: A Certificate of Non-Disclosure shall be signed by all contractor employees working under this effort and returned to the COR prior to award. The contractor shall not release any information or data without the approval of the Government.

6.0 Period of performance is one year, 1 April 2022 through 31 March 2023.

7.0 QASP

Performance Objectives

Reference

Acceptable Quality Level (AQL)

Method of Surveillance

Provide up to 2 PM visits per year

Para. 4.1-4.4

100%

Feedback from the Technical POC for each PM.

MTTR to service calls within 24 - 48 hours

Para. 4.5

95%

Feedback from the Technical POC for each service call.

Best effort to complete repairs within 72 hours (based on parts availability) or as otherwise agreed upon on a case by case basis.

Para. 4.6

100%

Feedback from the Technical POC for each repair.

8.0 Benet Technical POC is Emerson Childs, 518-266-5611.

9.0 Place of Performance is Benet Laboratories, Watervliet, NY 12189.

10.0 This effort is UNCLASSIFIED.

File details come from the government source that posted it. Updated Jul 21, 2022.