SOW_Eclipse Vox ASR System_OTJAG_DRAFT.DOCX

Statement of Work (SOW) Eclipse Vox ASR Court Reporting System U.S. Army Office of the Judge Advocate General (OTJAG)

DRAFT Copy

1. General. The U.S. Army Office of the Judge Advocate General (OTJAG) has a need for the purchase of Eclipse Vox/Automatic Speech Recognition (ASR) court reporting system. The Contractor shall provide the hardware integrated with the necessary software which shall include standard and extended warranties. The court reporting system will be utilized to record and translate Army courts-martial, Article 32 hearings, and other hearings/investigations throughout several OTJAG’s courtrooms located within the Continental United States (CONUS).

2. Court Reporting System Objective: OTJAG requires a court reporting system that has the capabilities to produce legal transcripts in a complete, end-to-end solution that converts speech to text in real-time with or without continuous commercial Internet connection. OTJAG is need of an integrated solution that shall unify all hardware and software components necessary to deliver a complete and turnkey court reporting system.

3. System Functions and Performance Characteristics:

a. The system shall be designed with mobile laptops that will allow for the easy transportation of equipment to different locations. The laptops shall be integrated and configured to with legal transcription software (Eclipse Vox) and Automatic Speech Recognition Software (Speechmatics).

b. The system shall include and be able to interface with multi-channel audio components and unidirectional wireless digital microphones for the purpose of automated legal transcription.

c. The system shall have a 1-for-1 transcription time. For every hour recorded the system should take one hour to edit the rough draft. The system shall have the capability of producing near real-time transcripts of recorded audio with a 90-95% accuracy rate.

d. The system shall also have the capability to generate hyperlinked indexes in PDF and HTML formats which will allow users to easily generate a complete index for each transcript or a volume of transcripts.

e. The system shall have the capabilities to be integrated with a speech engine to produce the following speech results: speaker identification, punctuation, number processing, capitalization variations, accounting for specialized vocabulary and resolving common speech recognition errors.

f. The system shall have the capability of redacting audio recordings and text transcripts simultaneously and provide high-quality audio for each speaker while synchronizing precisely with the text.

g. The system shall have the capability of applying custom dictionaries (add new entries to the system’s default dictionaries) in real-time and be able to replace mistranscribed words and add punctuation, change case, and alter the format and spelling of contiguous words.

h. The system shall have the capability to utilize a local area network (LAN) to allow the sharing of transcripts being generated in the courtroom by an editing team comprised of more than one user. Each team editor shall be able to hear the audio and see the text onscreen as it is being created by the ongoing testimony in the courtroom. Each team editor shall also be able to make corrections, add or remove text, add entries to dictionaries in real-time.

i. The system shall also have the capability of operating locally, utilizing on-premises speech engine or remotely, using an internet connection. The system’s on-premises speech to text generation shall have the same performance or accuracy compared to when using internet connection.

4. System Physical Hardware and Software Specifications:

Transcript Laptop with Eclipse Vox and Speechmatics software integrated. An external audio control shall also be included with each of these laptops. Additional Laptop specifications are as follows:

- Operating System: Windows 10

- Processor Type: Core i7 Processor

- Memory: 8 GB RAM or higher

- Storage: 256GB SSD or higher

- Screen: 15 to 16 inches in size with a 1920 x 1080p resolution

Edit Laptop with Eclipse Vox and Speechmatics software integrated. Additional Laptop specifications are as follows:

- Operating System: Windows 10

- Processor Type: Core i7 Processor

- Memory: 8 GB RAM or higher

- Storage: 256GB SSD or higher

- Screen: 15 to 16 inches in size with a 1920 x 1080p resolution

10-microphones:

The 10-mic size microphones shall be digital, mono-directional and wireless with 16-channel audio interface and mute switches. The microphones shall be configured and integrated with the rest of the system equipment and ready to use.

Custom Mute Switches for existing wireless microphones

5. Scope of Work. The Contractor shall provide customer service support to Army-wide Eclipse users as outlined by the OTJAG court reporter program manager.

· Provide remote, telephonic, and email customer service support during the hours of operation stated on section 6 of this SOW.

· Provide a first year and second year hardware warranties that will provide technical support and repair or replace obsolete or defective audio components and/or computer hardware.

· Provide first year and second year software support for technical support, maintenance and updates. These shall be long-term software licenses to be used indefinitely once purchased by the Government. The Contractor shall provide a copy of their software agreement.

· Provide hardware with integrated Eclipse Vox and Speechmatics Software. Software shall be prepared, configured and installed prior to hardware shipment.

5.1. Period of Performance: 12 month base year with a 1 (12) month option year.

5.2 Location of Support Services: Customer support will mainly be provided from a remote basis through telephone, e-mail, or online customer service assistance, and as a last resort provide on-site technical support if determined to be necessary. On-site technical support will be provided in Department of Defense (DoD) CONUS installations and will be arranged and coordinated between the Government and Contractor.

6. Hours of operation. Customer support will be rendered during normal working hours, Monday through Friday (except weekends and Federal Holidays), between the hours of 7:30 am to 5:00 pm. however, the contractor may be required to provide customer support outside of these hours.

6.1 Federal Holidays: