SOW.pdf

Statement of Work

Canon varioPRINT Printers

Maintenance Service for the

309th Aircraft Maintenance Group (309 AMXG)

Hill AFB

23 Nov 2021

Table of Contents

SECTION Page

1. BACKGROUND 3

2. SCOPE 3

3. DECRIPTIONS OF WORK 3-4

4. GOVERNMENT FURNISHED PROPERTY AND SERVICES 5

5. SECURITY REQUIREMENTS 5

6. GENERAL INFORMATION 5

1. BACKGROUND

In support of the 309th Aircraft Maintenance Group, a maintenance service contract is required to support two (2) Canon varioPRINT DP Printers (Canon VP DP110) for Hill Air Force Base, UT.

2. SCOPE

The Contractor shall provide management, labor, tools, parts, materials, travel and equipment necessary to perform inspections, maintenance, calibrations and repairs of two (2) Canon manufactured varioPRINT DP Printers (Canon VP DP110) to original manufacturer specification operational functionality. These services shall be performed at the Hill Air Force Base, UT.

3. DECRIPTIONS OF WORK

3.1. ANNUAL ROUTINE: The Contractor shall perform an annual comprehensive evaluation and maintenance of two (2) Canon manufactured varioPRINT DP Printers model number: Canon

VP DP110.

3.1.1. The Contractor shall identify to the Government Customer Representative (GCR) repair work required outside of annual maintenance that falls in the description of Equipment Service identified in paragraph 3.3.3.

3.1.2. The Contractor shall provide a Contractor format Return Material Authorization (RMA) form with an RMA number, and printer information.

3.1.3. The Contractor shall provide new Original Equipment Manufactured replacement parts.

3.1.4. Contractor shall calibrate the equipment to factory specifications.

3.1.5. The Contractor shall provide a Contractor format RMA Report identified in section 6.2 once services are completed.

3.2. AS REQUIRED: The Contractor shall perform as requested and when required/necessary by the GCR a comprehensive evaluation, diagnosis, calibrations and repair of Canon manufactured varioPRINT DP Printers model number: Canon VP DP110.

3.2.1. The Contractor shall provide a Contractor format Return Material Authorization (RMA) form with an RMA number, and printer information.

3.2.2. The Contractor shall provide new Original Equipment Manufactured replacement parts.

3.2.3. The Contractor shall calibrate the equipment to factory specifications.

3.2.4. The Contractor shall provide a Contractor format RMA Report identified in section 6.2 once services are completed.

3.2.5. The Contractor shall provide a response by phone response within 4 hours and technician on site within 1 week.

3.3. Special Requirements & Definitions

3.3.1. The Canon varioPRINT DP Printers shall be operational and serviceable after completion of repair. This service agreement shall cover the cost of service including Canon genuine parts and labor. Consumable items such as toner, ink or paper, as well as replaceable items such as print heads are not part of this service agreement.

3.3.2. Equipment Maintenance: The contractor shall perform Services to include cleaning of sensor and printer body, removal of loose debris, manual testing, automated functional testing, final inspection, calibration, printer firmware updates on Canon varioPRINT DP to ensure printer is performing optimally.

3.3.3. Equipment Service: The contractor shall perform required diagnostic service on Canon varioPRINT DP Printers to ensure printer is performing optimally. The contractor will address customer issues that result in replacement of parts such as fans or shutters, updates of memory or sensor boards, etc. The printer will be confirmed functional by performing calibration and function/thermal testing, final inspection, calibration, printer firmware updates and adjustment after the repair is made.

3.3.4. Certifications: All equipment included in this Statement of Work shall be maintained by fully certified Canon-authorized technicians and shall use only Canon manufactured parts.

3.3.5. Hours of Operation and Access to Work Area: Service shall be performed by the contractor during normal Government working hours, 7:30 am to 4:30 pm Monday through Friday, excluding Government holidays.

3.3.6. Observed Holidays: Holidays observed at Hill AFB are New Year’s Day, Martin Luther King Day, Presidents Day, Juneteenth, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

3.3.7. Safety: The contractor shall comply with all Hill Air Force Base safety standards and all Occupational Safety and Health Administration and Air Force Safety requirements and standards. Resolution of citations for violations of Occupational Safety, Health Act Safety, and Health Standards is the contractor’s responsibility.

3.3.8. Post-Installation and Repair Cleanup: Contractor shall ensure areas where work is performed are returned to condition as prior to their actions and are free of components, trash, or any other debris that are a direct result of their actions.

3.3.9. Environmental Protection: The Contractor shall comply with all applicable Federal, state and local laws, regulations and standards that are or may become applicable to Contractor’s activities in performance of this SOW.

4. Government Equipment:

4.1 List of the two (2) Canon varioPRINT DP Printers (Canon VP DP110) is identified by model number and serial number listed as follows:

4.1.1. Model Canon VP DP110, Serial Number 698502210.

4.1.2. Model Canon VP DP110, Serial Number 698502211.

5. Security Requirements:

5.1 Personnel Access: Contractor must call ahead for base access clearance. U.S. Citizenship is required to work in the area unescorted.

5.2 Vehicle Access: Must have valid/current driver’s license, vehicle registration, and proof of insurance card.

6. General Information

6.1 Quality Assurance.

6.1.1 The contractor shall inform the Contracting Officer in writing when discrepancies occur and will request corrective action.

6.1.2. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer.

6.2. Records. The Contractor shall provide a written repairable item inspection report (244 forms) to include all repair work accomplished (CDRL A001). If additional request is made by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

7.0 POINTS OF CONTACT.

7.1 Government Customer Representative (GCR)

The following person has been designated the GCR by the Contracting Officer:

NAME: Steven Christensen TITLE: Unit Equipment Custodian

ORGANIZATION: 309 AMXG/OB

DODDAC: F2DCDB

ADDRESS: 5785 Southgate Ave. Bldg. 225, Hill AFB, UT 84056

CONTACT INFO: Steven.Christensen@us.af.mil, 801-775-6850 mailto:Steven.Christensen@us.af.mil