SOW.pdf
PDF 261 KB Posted
- Attached to
- TESCAN Shield Service Contract Agreement Renewal Federal contract opportunity
- Solicitation number
- 80NSSC244244
About this file
This document outlines requirements for a sole source contract renewal. NASA/NSSC requires renewal of a full service contract agreement with TESCAN USA, Inc. to provide on-site maintenance and repair services for a TESCAN MIRA3 XMU field emission scanning electron microscope, serial number 115-0117, located at NASA's Goddard Space Flight Center. The agreement shall cover priority telephone support, replacement of failed components, and required on-site services, including labor and travel costs. Services shall include one preventative maintenance visit and repair or replacement of components damaged by normal use; repair of items damaged by user misuse or external events is excluded. Interested parties may submit qualifications by March 15, 2024 for evaluation to determine potential for competitive procurement; however, sole source award to TESCAN USA, Inc. is anticipated given their status as the sole provider of services for this specialized TESCAN microscope system.
View the file
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
STATEMENT OF WORK
1. Objective/Requirements
Goddard Space Flight Center requires the renewal of the TESCAN Shield Service Contract Agreement. This Full Contract Coverage service contract agreement is for on-site service and maintenance of a TESCAN USA MIRA-3 XMU scanning electron microscope.
2. Characteristics, Scope, and Specs
The service agreement shall provide for repair or replacement of scanning electron microscope components that fail to operate or fail to meet performance specifications as a consequence of normal use. Repair or replacement of components damaged by Government User misuse or modification, natural disaster, vandalism, etc., is excepted.
Repair or replacement of consumable items is also excepted.
Requirements:
The maintenance agreement shall cover the MIRA-3 XMU field emission scanning electron microscope, serial number 115-0117.
Maintenance shall consist of the following:
Priority telephone support to diagnose system failures (if possible), Replacement parts for system components diagnosed as failed (the parts may be delivered to be replaced by the Government User if applicable), and Required on-site service.
Labor charges and travel related expenses for required on-site service shall be covered by the maintenance provider.
One Preventative Maintenance visit shall be included; this may be performed in conjunction with a service visit.
TESCAN SHIELD SERVICE CONTRACT AGREEMENT
Quantity Description
TESCAN ‐ SEM and Accessories
1 MIRA‐3 XMU S/N: 115‐0117
1 In‐Beam SE detector
1 LVSTD detector ‐ up to 500 Pa (G3 and G4)
1 Control Panel G3
1 Scroll Pump
1 Turbomolecular Pump, Large
FULL‐SERVICE CONTRACT AGREEMENT COVERAGE DESCRIPTION
Targeted Call acknowledgement (phone) <24 hours
Targeted On‐Site Response 48 hours
Coverage Monday – Friday, 8 hours per day
1 P/M Visit 2 P/M Visits
Preventive Maintenance Visits per Factory Recommendations.
Includes: all repairs, adjustments, cleaning and/or alignments as necessary for the proper functioning, long‐term performance, and reliability of the system.
(VEGA P/M will include one (1) filament, one spray aperture and one final aperture).
VEGA
MIRA
MAIA
CLARA
MAGNA
TIMA
LYRA
GAIA
FERA
XEIA
AMBER
SOLARIS
Labor Included
Travel and Expenses Included
Repair Parts Included
FEG Tip exchange ‐ According to the TESCAN Factory authorized replacement schedule.
TESCAN will provide one (1) of the following FEG Emitters as applicable to your system, (AXC‐01‐00 Denka Service Kit or TEA‐04‐00 FEGv3 emitter exchange kit) on an as‐needed basis. Maximum of one (1) replacement per two (2) year period.
System must be covered under Full‐Service Contract at time of replacement.
Consumables 10% discount on purchases of consumables and consumable installations.
Telephone Support Included
Remote/ On‐Line Technical Support Included where applicable – Customer must have an open internet connection to the PC
SW Updates (no HW required) Included
3rd Party Equipment Coverage and Support
Not covered unless mutually agreed between TESCAN and the Customer. Items covered under this will be listed in the coverage section of your Agreement.
Training Credits (application) 6% percent discount off current course rates
3. Deliverables or Delivery Schedule
Service coverage shall begin on the first day of the period of performance and shall continue through the last day of the period of performance.
The performance of the preventative maintenance visit will be as mutually agreeable but shall be done before the end of the period of performance.
Preventative maintenance may be performed as part of an unscheduled service visit.
Service visit reports shall be submitted for each service visit. They may be electronic or hardcopy reports.
4. Government-Furnished Equipment and Government-Furnished Information
The government shall provide for use during service and maintenance the following:
o Utilities required for operation of the microscope o Sample holders o An Alignment Standard o Element standards o A Faraday cup o Printing services for service reports o Common hand tools
5. Place of Performance
Goddard Space Flight Center 8800 Greenbelt Road Bldg 30, Rm 114 Greenbelt, MD 20771
6. Period of Performance
03/24/2024 – 03/31/2025
File details come from the government source that posted it. Updated .