SOW.pdf

Statement of Work

NASA Goddard Space Flight Center

Number F166AA-SOW

This Statement of Work (the “SOW”) is entered into as of September 15, 2023 by and between Canon USA, Inc. (“Canon”) and NASA Goddard Flight Space Center (“NASA”).

Canon is requested to provide services pursuant to the Master Services Agreement “MSA – Canon/NASA

F166AA” covering FPA-3030i5a 1063105 (the "Agreement") in effect between CUSA and NASA. The

Agreement terms and conditions are incorporated herein by reference. Canon is hereby authorized to perform the following tasks (hereinafter “Services):

1) Background/Objective

Canon and NASA wish to enter into agreement for Canon to provide service during the term of service specified under of this SOW to inspect, repair, and maintain the equipment according to the terms of this

SOW, which NASA acknowledges it has read and to which NASA agrees.

2) Service Plan

NASA has elected the following service plan effective September 15, 2023 to September 14, 2024.

Features Standard Conditions Included

Coverage Hours Monday – Friday 9am-5pm

Excluding Canon Holidays Yes

FSE Service Support

Standard labor hours for preventative maintenance

(4) Quarterly PM visits per year.

Yes

Application Support

Standard labor hours for process, materials, apparatus, procedural, metrology, software or methods of optimization are not included.

Discounted Hourly Rate

Call Response Guaranteed 4 hours

Target 2 hours Yes

On site Response Guaranteed 72 hours

Target 48 hours Yes

Additional labor hours within contract term with additional Purchase Order issued.

(Standard Rate Std OT

Prem OT

M-F days plus travel expense

M-F after hours

(when available) plus travel expense

Weekends - day shift

(when available) plus travel expense kathomas Cross-Out

Application and Software support available within contract term when requested and additional purchase order issued.

(Standard Rate, Std OT

Prem OT

M-F days “Standard”

(when available) plus travel expense

M-F after hours “Standard

OT”

(when available) plus travel expense

Weekends-day shift

“Premium OT”

(when available) plus travel expense

Minimum Charge

(additional FSE and/or

Application Support)

8 hours 4 hours

Travel Labor Charge 1/2 standard labor hour rate

No charge for scheduled PM’s.

Maximum of 4 hours per call dispatch for unscheduled service repairs.

Travel Expense

(hotel, car, lodging, etc.)

if required

At Cost

No charge for scheduled PM’s.

For on call service repairs, travel expense will be billed as incurred.

Urgent worldwide part expedite fee (standard )

Consumable Parts

Mercury and halogen lamps.

Y75-9174-022 or equivalent

2.7 KW HG lamp

GH0-5588-000 or equivalent

Halogen lamp

Included

Repair parts

Any repair parts needed outside of warranty coverage, require additional purchase order.

10% discount for all new part purchases

Spare Parts Usage Review Quarterly Yes

Same / Next Day Ship Out Order must be received by noon for same day ship out Yes

Parts Returns

(no returns if opened by customer)

< 30 days Yes

Parts warranty (# of days) Replaced by customer 30

Parts warranty (# of days)

Special Warranty Term (pro-rated)

Replaced by Canon 90

Up to 360 days warranty for large units and assemblies Yes

Fee discount for Special Tools

Usage

Customer is responsible for shipping charge 25%

Service Update Notices General Yes

Service Update Notices Urgent Yes

Canon will make commercially reasonable efforts to respond within the time frames set forth in the Service

Plan.

3) Eligible Equipment

Equipment eligible for coverage under this contract shall be defined as: FPA-3030i5a Serial No. 1063105

4) Scheduled PM’s

Canon agrees to provide Services outlines in this SOW to be mutually scheduled by the assigned project management from Canon and NASA for each event. The features listed in section 2) Service Plan are included in the cost of this SOW.

5) Compensation

The Services specified in 2. Service Plan above shall be provided at the following rate set forth below.

Fee schedule

Service Plan duration 12 months

Annual Rate per Service Plan

Monthly billing amount

Total Service Plan per 12 Month Agreement

6) Project Management

For the Service to be performed under this SOW,

i) Canon has assigned Terry York (972-849-3224 tyork@cusa.canon.com) as the primary representative, and

ii) NASA has assigned as the primary representative

The Canon and NASA primary representatives will act as the primary contacts for resolving any business or financial issues regarding this SOW. The primary representatives will also act as the point-of-contact for resolving any execution or delivery issues of the Service Plan under this SOW.

7) Period of Performance and Termination

This SOW shall become effective on the SOW Effective Date and shall expire on September 14, 2024. This

SOW may be cancelled by either party upon sixty (90) days’ written notice. Upon cancellation, Canon, if appropriate under the circumstances, shall refund to NASA a pro rata portion of any charge paid hereunder for the balance of the term of service.

All notices shall be made in writing and sent postage pre-paid, certified mail, return receipt requested and shall be effective upon receipt.

CUSA shall direct all notices relating to this Agreement to NASA Corporation at the following address:

NASA Goddard Space Flight Center

8800 Greenbelt Road

GSFC Building 30

Greenbelt, MD 20711

Attn:; _____________________________

NASA shall direct all notices relating to this Agreement to CUSA at the following address:

Canon U.S.A., Inc.

3200 Regent Blvd

Irving, Texas 75063

Attn: Terry York mailto:tyork@cusa.canon.com

IN WITNESS WHEREOF, the Parties represent that their respective signatories are duly authorized to execute this SOW as of the SOW Effective Date.

Canon USA, Inc. NASA Goddard Space Flight Center

By: By:

Name: Terry York Name:

Title: Sr. Manager, Engineering Group Title:

Date: April 13, 2023 Date: