SOW.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SOW) SERVICES

Extended Warranty Maintenance Support for Flow Cytometry Equipment

GENERAL INFORMATION

Title of Project:

Maintenance Support for Flow Cytometry Equipment

Statement of Need, Purpose, and/or Objective:

The purpose of this requirement is to procure continued extended warranty maintenance support for flow cytometry equipment owned by the National Institute on Aging Flow Cytometry Shared Resource Laboratory.

Background Information:

The Flow Cytometry Shared Resource Laboratory is a core facility at the National Institute on Aging (NIA) Intramural Research Program (IRP). This core facility provides analytical flow cytometry and cell sorting services as well as access to instrumentation which is essential to the biomedical research mission of the NIA IRP. To ensure that instrumentation remains fully functional and that longitudinal studies may continue to use equipment calibrated in original equipment manufacturer standard ways, extended warranty maintenance support is required.

Period of Performance:

Period of performance 12 months with four (4) one-year option periods.

Place of Performance:

The place of performance shall be 251 Bayview Boulevard, Room 3C001, Baltimore, MD 21224.

Type of Contract Contemplated:

Firm Fixed Price

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:

Specific Requirements:

The contractor shall provide extended warranty maintenance and repair service to the BD Biosciences core instruments included all lasers: Aria Fusion SO (S/N R65828200145).

The extended warranty maintenance and repair service must include parts, labor and travel for unlimited service calls during the required period of performance. The contractor shall respond

FAR Part 11—Describing Agency Needs to telephone service requests within 24 hours or less. The contractor shall respond to requests for on-site service within 72 hours or less between the hours of 8:00 AM and 5:00 PM EST Monday-Friday excluding Government holidays. Service needs must be resolved by the contractor within seven business days following initial on-site service for the concern, or a plan for resolution must be provided in writing if resolution is not performed in this timeframe.

Service must be performed by an original equipment manufacturer authorized service technician.

Service outside of the hours 8:00 AM to 5:00 PM EST Monday – Friday, excluding Government holidays, shall be considered emergency service and is not within the scope of this requirement.

GOVERNMENT RESPONSIBILITIES

The Government shall provide the contractor with access to the instrumentation and workspace for maintenance and repair support. The contractor field service technician servicing the equipment will be required to coordinate with the program office in advance of arrival so that access may be granted.

DELIVERY OR DELIVERABLES

The contractor shall provide written documentation, as well as an emailed second copy, to the Government following each maintenance or repair visit which details the service performed and certifies its completion.

Non-Personal Service Statement Contractor employee(s) performing services will be controlled, directed and supervised at all times by management personnel of the contractor. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulations (FAR).