SOW - CES Printer Scanner Maintenance.pdf

STATEMENT OF WORK

MAINTENANCE AND REPAIR SERVICES FOR

CES Printer and Scanner Mx

23 May 2022

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment, parts and labor necessary to maintain, repair, and inspect a KIP 7970, 1200 Auto Scanner, 720 Color Scanner, and Oce ColorWave 500 MFP and Scanner Express III for the 4th Civil Engineering, Seymour Johnson AFB, NC. This full maintenance contract signifies service provider (Contractor) takes total service responsibility for the equipment identified in this contract. This contract allows the Government to budget total yearly costs and eliminates concerns relating to individual parts repair or replacement invoicing. The Contractor assumes all responsibility for maintenance and repair to include parts.

2.0 CONTRACT REQUIREMENTS.

2.1 Contractor must use KIP and OCE certified technicians for KIP and OCE brand products and be able to provide service maintenance calls. Contractor shall provide service calls (routine and emergency) in accordance with the contract. The contractor will respond to service calls during normal working hours, Monday through Friday, excluding holidays observed by the Federal Government. The vendor shall respond to verbal service calls within eight (8) working hours after notification of malfunction. Service calls identified as critical shall be responded to within four (4) working hours. The response time on a service call starts when the authorized personnel of an Air Force agency/activity places a service call to the vendor. The service technician will report to the agency/activity requesting service and notify them of his/her arrival and verify the problem for which the service call was made. After the service call is completed, the service technician will contact the Civil Engineering designated representative to report equipment status. The contractor must provide a toll-free telephone number for service calls which must be answered during at least eight working hours, between 7:30 am and 5:00 pm, Monday through Friday. The contractor must have a crew of qualified and trained service and delivery personnel in sufficient numbers to service and support the requirements under contract within the specified response times.

2.1.1 The contractor shall make all inspections, adjustments, and repairs necessitated by normal wear and tear, or defects in materials and workmanship. The contractor shall replace all parts with new Original Equipment Manufacturer (OEM) parts. Professional services covers but shall not be limited to: connectivity issues directly related to the contracted device, which would include software or network upgrades on the device and any workstations utilizing the device.

Contractor shall be responsible to support OEM software on the contracted device. Contractor shall perform periodic service per the OEM service requirements.

2.1.2 Maintenance Repair Log: The contractor shall provide and maintain a detailed log of any and all service performed on each individual piece of equipment covered under the agreement.

The log must include the following information: manufacture, model number, serial number, date work performed, description of work, and parts installed. The log shall be updated and provided to the Government at the time when the Contractor’s services are rendered.

2.1.3 Replacement Parts: The contractor shall repair and provide all inspections, adjustments and repairs necessary with new OEM replacement parts not to exceed the established threshold set forth in the contract. All repair parts shall be new factory warranted parts unless the Civil Engineering Services Contract Manager or designated representative gives prior approval for use of any reprocessed, recovered or used replacement parts.

3.0 CONSUMABLE SUPPLIES.

3.1 All consumable KIP Scanner supplies are to be furnished by the contractor based on meter charges, including toner for black & white copies and associated paper: 36x500 Bond and 18x500 Bond. Additionally, all Oce ColorWave 500 Scanner supplies are to be furnished by the contractor, including: 20# Eng Bond 36x500, 7.5mil Premiere Tyvek 36x150, 7.5mil Premiere Tyvek 42x150, Satin Photo Paper 36"x100', 24lb Premiere Bond 42 x 500, P1 Toner Pearls 500g Yellow, P1 Toner Pearls 500g Cyan, P1 Toner Pearls 500g Magenta and P1 Toner Pearls 500g Black.

4.0 GENERAL INFORMATION.

4.1 Special Qualifications: All contractor personnel shall possess the skills, knowledge, and ability to perform the services required by this contract and must be original equipment manufacturer trained and shall be able to understand, speak, read and write English language fluently. Contractor shall provide personnel documentation certifying them to work on each machine.

4.1.1 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering Air Force installations, shall abide by all the regulations of the installation which may be in effect during the contract period. The Air Force has the right to restrict access to Air Force installation under the contract of any contractor employee, or prospective contractor employee, who is identified as potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.1.2 The contractor shall perform work requirements in a manner to protect building occupants from any harm or injury. Work shall be scheduled to afford this protection.

4.1.3 Hours of Operation. The Contractor work week shall be 7:30 a.m. to 4:30 p.m., Monday through Friday, Federal holidays excluded. Any deviation from this period must be approved, in advance.