Sources Sought_1.pdf

U.S. DEPARTMENT OF THE INTERIOR

Bureau of Indian Affairs

SOURCES SOUGHT NOTICE

Bureau of Indian Education (BIE) IT Services for Rocky Ridge Boarding School

THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS IS NOT A REQUEST FOR

PROPOSAL OR INVITATION FOR BID. THIS DOES NOT CONSTITUTE A

SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE

GOVERNMENT.

REQUIRMENT:

Subject to the availability of funds, the BIE is seeking a vendor to provide part-time support services for Rocky Ridge Boarding School located at Kykotsmovi, AZ. The work includes all proactive monitoring and remote support hours. Work can be performed onsite or remotely;

however, at least 2-3 days onsite weekly will be required.

To accomplish these requirements, the vendor will be responsible for providing technical assistance and support related to computer systems, hardware or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

The Contractor shall furnish all labor, equipment, materials, and services to provide managed IT Support Services, which includes unlimited remote support and onsite visits throughout the year (at least 2 onsite IT Support visit per week during the school year with a 7-hour maximum per onsite visit) should the individual not live in the local area.

Managed IT Support Services shall include, but not limited to:

a. Workstation/Server hardware installation, configuration, management, and support;

b. Workstation/Server software installations, configuration, and updating;

c. Printer, Scanner, Projector, and Document Camera installation, configuration, management, and support;

d. Network Switch installations, configurations, management, and support;

e. Wireless LAN Controller and Access Point management and support;

f. VoIP Telephony management and support;

g. Video over IP management and support;

h. IP based Video Surveillance management and support;

i. Website management;

j. Network Cabling maintenance and support (Cat6 and Fiber Optic); and

k. Assistance with the procurement of technology products and services.

The Contractor shall ensure compliance with Federal, Department of the Interior, Office of Information Management Technology (OIMT), Security, Regulations and Policies. The Contractor shall report suspected computer security breaches to the Computer Incident Response

Team (CIRT), COR, and Federal Task Lead, as soon as the breach is received, heard of, or discovered. Each contract employee is required to take the Federal Information Security Assessment (FISSA) before starting work on the contract and annually thereafter. Each contractor is to take and pass all mandatory training within required time-frames stated by the government. They are required to adhere to all of the laws, regulation, policies, directives and the Rules of Behavior defined within. Each contract employee is required to pass and maintain the appropriate background checks and security clearances for their position.

The Federal Task Lead works with the COR and will serve as the day-to-day decision-maker to assign or prioritize tasks. The Contractor assigned will receive work assignments from the Federal Task Lead, and shall provide the Federal Task Lead with recommendations in regards to work assignments.

OIMT will serve as the technical lead and Subject Matter Expert for the Government in the respect to technical solutions, operational and cybersecurity IT standards. The Contractor shall follow the technical information, guidance, configurations and processes from OIMT for all IT related solutions, including Web-based or cloud-hosted solutions.

The Contractor shall follow all hardware/software installation procedures as developed by OIMT. The Contractor shall not provide support for or install any hardware/software not approved by OIMT.

The Contractor shall provide customer relation services to ensure high customer satisfaction. The Contractor shall provide customers with the ability to voice feedback through a Customer Satisfaction Survey. Unresolved complaints shall be forwarded to the Federal Task Lead and if unable to resolve, the Federal Task Lead will escalate the complaint to the COR.

CONTRACT INFORMATION:

North American Industry classification System (NAICS): 541513, Computer Facilities Management Services, $30.0M

Product Supply code (PSC): DF10, IT Management as a Service

Place of Performance:

The primary place of performance will be the Contractor’s facility with travel to Rocky Ridge Boarding School, as needed.

Period of Performance: One (1) year base period plus four (4) one (1) year option periods

Anticipated Type of Contract: Firm Fixed Price

Respondents shall include the following information in their submissions:

1) Name of Company

2) Company Address

3) Duns and Bradstreet Number (DUNS)

4) Socioeconomic category (i.e. Small, Indian-Owned, Woman-owned, 8(a), HUBZone, SDVOSB, VOSB, etc)

5) Point of Contact (include telephone number and email address)

6) Brief Capabilities Statement of Company to include details on the company’s capability as it relates to this service requirement.

7) Please indicate if your company is already doing work at another BIE school in the vicinity.

Note: All Businesses working with the Bureau of Indian Affairs (BIA) MUST be registered in the System for Award Management (SAM) Database and have a positive standing.

The purpose of this market research is to survey prospective vendors in order to collect data, comments, and other information pertaining to this industry. Upon review of the responses to this sources sought notice, the Bureau of Indian Education (BIE) will determine if a set-aside (in full or in part) or procurement through full and open competition is in their best interest.

Indian Economic Enterprise (IEE) and Indian Small Business Economic Enterprise (ISBEE) are encouraged to respond.

The Government is under no obligation to award a contract as a result of this announcement. No funds are available to pay for any information received from potential sources. All information submitted in response to this announcement is strictly voluntary.

Only electronic mail will be acceptable for vendor’s submissions. No feedback or evaluations will be provided regarding such submissions.

RESPONSES ARE DUE NO LATER THAN FEBRUARY 19, 2021 at 12:00PM EASTERN TIME (ET) via electronic mail to Nicole.Rahmer@bia.gov.