Solicitation W912DW24Q0029 (LD Elevator Maintenance).pdf
PDF 800 KB Posted
- Attached to
- Libby Dam Project - Elevator Maintenance Services Federal contract opportunity
- Solicitation number
- W912DW24Q0029
About this file
This document is a Solicitation for elevator maintenance services at the U.S. Army Corps of Engineers Libby Dam Project in Libby, MT. The contractor will be required to provide inspection, preventative maintenance, repairs, parts replacement, and other services for the elevators at the Libby Dam site in accordance with applicable codes and regulations.
The solicitation is a 100% small business set-aside with a base period of 12 months and four 12-month option periods. Pricing is requested for routine monthly and quarterly maintenance, annual category 1 and 5 inspections, and as-needed trap call response. Offers are due by 11:00 AM Pacific Time on June 20, 2024 and should be emailed to the provided address. Award will be made to the lowest priced, responsible offeror whose quote conforms to the solicitation requirements.
View the file
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
SEE ADDENDUM
(No Collect Calls)
W912DW24Q0029 10-Jun-2024
b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME
11:00 AM 20 Jun 2024
5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE
AUTHORIZED FOR LOCAL REPRODUCTION
PREVIOUS EDITION IS NOT USABLE
STANDARD FORM 1449 (REV. 2/2012)
Prescribed by GSA – FAR (48 CFR) 53.212
(TYPE OR PRINT)
(SIGNATURE OF CONTRACTING OFFICER)
ADDENDA ARE
26. TOTAL AWARD AMOUNT (For Gov t. Use Only )
23.
CODE 10. THIS ACQUISITION IS
SUCH ADDRESS IN OFFER
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT
BELOW IS CHECKED
TELEPHONE NO.
W912DW9. ISSUED BY
18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK
7. FOR SOLICITATION
INFORMATION CALL:
a. NAME
HIEN HO
2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER
(TYPE OR PRINT)
30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA
0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.
25. ACCOUNTING AND APPROPRIATION DATA
1. REQUISITION NUMBER
20.
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS
ARE NOT ATTACHED
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:
. YOUR OFFER ON SOLICITATION
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN
% FOR:SET ASIDE:UNRESTRICTED OR X
SMALL BUSINESSX
17a.CONTRACTOR/ CODE FACILITY
OFFEROR CODE
USA ENGINEER DISTRICT, SEATTLE
ATTN: CENWS-CT
4735 EAST MARGINAL WAY SOUTH, BLDG. 1202
SEATTLE WA 98134-2388
18a. PAYMENT WILL BE MADE BY CODE
RATED ORDER UNDER
DPAS (15 CFR 700)
13a. THIS CONTRACT IS A
13b. RATING
CODE15. DELIVER TO CODE 960302 16. ADMINISTERED BY
12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
14. METHOD OF SOLICITATION
RFQ IFB RFPX
LIBBY DAM PROJECT OFFICE
BRYAN COOK
17877 HIGHWAY 37
LIBBY MT 59923-9703
TEL: (406) 293-7751 X 137 FAX: 206-764-3681
206-764-6817FAX:
TEL: SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
8(A)
HUBZONE SMALL
BUSINESS
SIZE STANDARD:
$22,000,000
NAICS:
238290
X
OFFER DATED
29. AWARD OF CONTRACT: REF.
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
EMAIL:
TEL:
31c. DATE SIGNED
SEE SCHEDULE
SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT
24.22.21.19.
WOMEN-OWNED SMALL BUSINESS (WOSB)
ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS
(CONTINUED)
ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________
32a. QUANTITY IN COLUMN 21 HAS BEEN
RECEIVED INSPECTED
32b. SIGNATURE OF AUTHORIZED GOVERNMENT
REPRESENTATIVE
32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT
REPRESENTATIVE
32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE
37. CHECK NUMBER
FINALPARTIALCOMPLETE
36. PAYMENT35. AMOUNT VERIFIED
CORRECT FOR
34. VOUCHER NUMBER
FINAL
33. SHIP NUMBER
PARTIAL
38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY
41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE
42a. RECEIVED BY (Print)
42b. RECEIVED AT (Location)
42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS
STANDARD FORM 1449 (REV. 2/2012) BACK
Prescribed by GSA – FAR (48 CFR) 53.212
AUTHORIZED FOR LOCAL REPRODUCTION
PREVIOUS EDITION IS NOT USABLE
SEE SCHEDULE
20.
SCHEDULE OF SUPPLIES/ SERVICES
21.
QUANTITY UNIT
22. 23.
UNIT PRICE
24.
AMOUNT
19.
ITEM NO.
Section SF 1449 - CONTINUATION SHEET
INSTRUCTIONS TO OFFERORS
INSTRUCTIONS TO OFFERORS
1. REPRESENTATIONS AND CERTIFICATIONS CONTAINED HEREIN MUST BE
COMPLETED BY QUOTERS AND RETURNED WITH QUOTES:
IF YOUR REPRESENTATIONS AND CERTIFICATIONS ARE REGISTERED IN THE
“SYSTEM FOR AWARD MANAGEMENT” (SAM) CHECK HERE . IF NOT, YOU CAN
REGISTER ONLINE AT www.sam.gov
2. The solicitation is “100% small business set-aside.” All works shall be in accordance with the Performance Work Statement (PWS), attachments, and all other terms and conditions herein.
3. Request for Quote No: W912DW24Q0029
Closing Date and Time: 20 June 2024, Thursday 11:00 AM. Pacific Time
4. Email quotes shall be accepted before closing at e-mail address hien.ho@usace.army.mil. For questions, please email the above email address.
5. PROSPECTIVE CONTRACTORS: Contractors are required to be registered in the System for Awards
Management (SAM) for awards resulting from solicitations.
“Registered in the System for Award Management (SAM) database” means that – a . The Offeror has entered all mandatory information, including the unique entity identifier and the
EFT indicator, if applicable, the Commercial and Government Entity (CAGE) code, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14), into the SAM database;
b. The offeror has completed the Core, Assertions, and Representations and Certification, and Points of Contact sections of the registration in the SAM database;
c. The Government has validated all mandatory data fields, to include validation of the Taxpayer
Identification Number (TIN) with the Internal Revenue Service (IRS). The Offeror will be required to provide consent for TIN validation to the Government as a part of the SAM registration process.
d. The Government has marked the record “Active”.
This rule more efficiently implements the Debt Collection Improvement Act of 1996, as it requires contractors to be registered in SAM for consideration of future solicitations, awards, and payment.
Registration is required prior to award of any contract, basic agreement, basic ordering agreement, or blanket purchase agreement from a solicitation.
LACK OF REGISTRATION IN THE SAM DATABASE WILL MAKE A QUOTE INELIGIBLE
FOR AWARD.
The web site may be accessed at www.sam.gov
6. Award will be made to the lowest priced, responsible quoter, whose quote conforms to the requirement of the solicitation.
http://www.sam.gov/
7. State and Local Taxes
The U.S. Army Corps of Engineers is exempt from paying state and local taxes per Title 4 United States Code 104-107. The U.S. Army Corps of Engineers Tax ID Number is 62-1642142.
Contractors performing services for the U.S. Army Corps of Engineers are not exempt from state and local taxes in transactions with vendors, suppliers, or subcontractors. It is the contractor’s responsibility to investigate applicable federal, state, and local taxes, along with any specific exemptions that may exist.
This includes any applicable Value-Added Taxes (VAT), sales, use, and excise taxes.
The U.S. Army Corps of Engineers will not accept any invoice with a separate tax line. If there are any appropriate taxes, the contractor may consider that tax as the cost of doing business and incorporate that cost within the cost of the item or job.
8. Required Submittals:
a . Signed and dated STANDARD FORM 1449 (Solicitation/ Contract/ Order for Commercial Items).
b. Signed and dated STANDARD FORM 30, if applicable, for any Amendments to the solicitation.
c. Completed pricing information for all CLIN items. The NET amount for CLINs 0004, 1004, 2004, 3004, and 4004 will be submitted hourly rate for those respective CLIN items.
d. Technical Proposal. Quoter shall submit the following information demonstrating their technical capability for the following:
Please provide the following non-pricing information: Submit Proof of Licensing for elevator mechanic who will be working on the project.
e. Required items in #9 below.
9. The following information is required with quotation submission:
United Entity ID: .
Cage Code Number: .
This requires registration in SAM, web site for registration is www.sam.gov.
Remit to Address: .
Company Name: .
Address: .
City/State/Zip: .
Phone & Fax Numbers: .
Point of Contact: .
E-Mail Address: .
The quoter must provide pricing for all items in the solicitation for its quote to be acceptable to the Government.
All questions resulting from this RFQ shall be submitted by close of business two (2) days prior to the closing date.
All quoted items must meet the requirements of the Request for Quote (RFQ).
Multiple quotes are not accepted for this RFQ. If multiple quotes are received only one quote (as determined by the Contracting Officer) will be evaluated by the Government. The quote shall be determined acceptable based on the date and time received.
ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT
0001 12 Months BASE YEAR: Routine Service-Monthly
FFP
Perform all monthly maintenance service in according with section 1.1 of the attached Performance Work Statement (PWS).
FOB: Destination
PSC CD: J039
NET AMT
0002 4 Quarter BASE YEAR: Routine Service-Quarterly
FFP
Perform all quarterly maintenance service in according with section 1.2 of the attached Performance Work Statement (PWS).
0003 1 Job BASE YEAR: Category 1 Inspections
FFP
Perform all Category 1 inspections service in accordance with section 1.3 of the attached Performance Work Statement (PWS).
0004 1 Job BASE YEAR: Trap Call Response
FFP
Perform all trap call response service in accordance with section 1.4 of the attached PWS. Not to exceed $10,000. Provide hourly rate _____________
0005 1 Job BASE YEAR: Site Walk Through
FFP
Within 15 calendar days of contract award, the Contractor shall schedule an escorted assessment site visit at Libby Dam Project to verify elevator equipment conditions. During the site visit, the Contractor shall look for and note deficiencies and non-compliances issues for the existing equipment and machine rooms, and these shall be submitted in writing as an Initial Maintenance Report within 15 calendar days of inspection and assessment. The Contractor will be responsible for all maintenance, repair, and replacement of parts, etc., unless noted in the deficiency report and accepted by the Government.
1001 12 Months OPTION Option Year 1: Routine Service-Monthly
FFP
Perform all monthly maintenance service in according with section 1.1 of the attached Performance Work Statement (PWS).
1002 4 Quarter OPTION Option Year 1: Routine Service-Quarterly
FFP
Perform all quarterly maintenance service in according with section 1.2 of the attached Performance Work Statement (PWS).
1003 1 Job OPTION Option Year 1: Category 1 Inspections
FFP
Perform all Category 1 inspections service in accordance with section 1.3 of the attached Performance Work Statement (PWS).
1004 1 Job OPTION Option Year 1: Trap Call Response
FFP
Perform all trap call response service in accordance with section 1.4 of the attached PWS. Not to exceed $10,000. Provide hourly rate _____________
2001 12 Months OPTION Option Year 2: Routine Service-Monthly
FFP
Perform all monthly maintenance service in according with section 1.1 of the attached Performance Work Statement (PWS).
2002 4 Quarter OPTION Option Year 2: Routine Service-Quarterly
FFP
Perform all quarterly maintenance service in according with section 1.2 of the attached Performance Work Statement (PWS).
2003 1 Job OPTION Option Year 2: Category 5 Inspections
FFP
Perform all Category 5 inspections service in accordance with section 1.5 of the attached Performance Work Statement (PWS).
2004 1 Job OPTION Option Year 2: Trap Call Response
FFP
Perform all trap call response service in accordance with section 1.4 of the attached PWS. Not to exceed $10,000. Provide hourly rate _____________
3001 12 Months OPTION Option Year 3: Routine Service-Monthly
FFP
Perform all monthly maintenance service in according with section 1.1 of the attached Performance Work Statement (PWS).
3002 4 Quarter OPTION Option Year 3: Routine Service-Quarterly
FFP
Perform all quarterly maintenance service in according with section 1.2 of the attached Performance Work Statement (PWS).
3003 1 Job OPTION Option Year 3: Category 1 Inspections
FFP
Perform all Category 1 inspections service in accordance with section 1.3 of the attached Performance Work Statement (PWS).
3004 1 Job OPTION Option Year 3: Trap Call Response
FFP
Perform all trap call response service in accordance with section 1.4 of the attached PWS. Not to exceed $10,000. Provide hourly rate _____________
4001 12 Months OPTION Option Year 4: Routine Service-Monthly
FFP
Perform all monthly maintenance service in according with section 1.1 of the attached Performance Work Statement (PWS).
4002 4 Quarter OPTION Option Year 4: Routine Service-Quarterly
FFP
Perform all quarterly maintenance service in according with section 1.2 of the attached Performance Work Statement (PWS).
4003 1 Job OPTION Option Year 4: Category 1 Inspections
FFP
Perform all Category 1 inspections service in accordance with section 1.3 of the attached Performance Work Statement (PWS).
4004 1 Job OPTION Option Year 4: Trap Call Response
FFP
Perform all trap call response service in accordance with section 1.4 of the attached PWS. Not to exceed $10,000. Provide hourly rate _____________
INSPECTION AND ACCEPTANCE TERMS
Supplies/services will be inspected/accepted at:
CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY
0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 0005 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government
DELIVERY INFORMATION
CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /
CAGE
0001 POP 01-JUL-2024 TO
30-JUN-2025
N/A LIBBY DAM PROJECT OFFICE
BRYAN COOK
17877 HIGHWAY 37
LIBBY MT 59923-9703
(406) 293-7751 X 137
960302
0002 POP 01-JUL-2024 TO
30-JUN-2025
N/A (SAME AS PREVIOUS LOCATION)
0003 POP 01-JUL-2024 TO
N/A (SAME AS PREVIOUS LOCATION)
0004 POP 01-JUL-2024 TO
N/A (SAME AS PREVIOUS LOCATION)
0005 POP 01-JUL-2024 TO
N/A (SAME AS PREVIOUS LOCATION)
1001 POP 01-JUL-2025 TO
30-JUN-2026
N/A (SAME AS PREVIOUS LOCATION)
1002 POP 01-JUL-2025 TO
N/A (SAME AS PREVIOUS LOCATION)
1003 POP 01-JUL-2025 TO
N/A (SAME AS PREVIOUS LOCATION)
1004 POP 01-JUL-2025 TO
N/A (SAME AS PREVIOUS LOCATION)
2001 POP 01-JUL-2026 TO
30-JUN-2027
N/A (SAME AS PREVIOUS LOCATION)
2002 POP 01-JUL-2026 TO
N/A (SAME AS PREVIOUS LOCATION)
2003 30-SEP-2026 1 (SAME AS PREVIOUS LOCATION)
2004 POP 01-JUL-2026 TO
N/A (SAME AS PREVIOUS LOCATION)
3001 POP 01-JUL-2027 TO
30-JUN-2028
N/A (SAME AS PREVIOUS LOCATION)
3002 POP 01-JUL-2027 TO
N/A (SAME AS PREVIOUS LOCATION)
3003 POP 01-JUL-2027 TO
N/A (SAME AS PREVIOUS LOCATION)
3004 POP 01-JUL-2027 TO
N/A (SAME AS PREVIOUS LOCATION)
4001 POP 01-JUL-2028 TO
30-JUN-2029
N/A (SAME AS PREVIOUS LOCATION)
4002 POP 01-JUL-2028 TO
N/A (SAME AS PREVIOUS LOCATION)
4003 POP 01-JUL-2028 TO
N/A (SAME AS PREVIOUS LOCATION)
4004 POP 01-JUL-2028 TO
N/A (SAME AS PREVIOUS LOCATION)
PERFORMANCE WORK STATEMENT
PERFORMANCE WORK STATEMENT (PWS)
06/10/2024
U.S. Army Corps of Engineers, Seattle District, Libby Dam Project
Elevator Maintenance Services
1. GENERAL: This is a non-personal services contract for services at U.S. Army Corps of Engineers Seattle District (USACE-NWS) Libby Dam Project, 17877 HWY 37, Libby, MT 59923-7828. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.
1.1 Description of Services: The contractor will provide for inspection, preventative maintenance, adjustments, lubrication, repairs, parts replacement, housekeeping, record keeping and trap call response for the elevators at the Libby Dam Project in accordance with all applicable Code. At no time, except when necessary, during tests and inspections, will required safety devices, electrical or mechanical protections be made ineffective. In the event that these devices are made temporarily ineffective, it must be documented and returned to full operating condition before the elevator can be returned to service.
1.2 Place of Performance: The work to be performed under this contract will be performed at Libby Dam Project, Powerhouse and Dam. 17877 HWY 37, Libby, MT 59923-7828
1.3 Contractor Work Hours: Work hours on the government facility will be restricted to 7:00 a.m. to 4:30 pm p.m. daily, Monday through Thursday. No work shall be performed on Federal Holidays, the Friday after Thanksgiving, and from December 25 to January 1st, unless prior approval is obtained. The Contractor shall not access the government facility prior to 7:00 a.m. and shall be off site no later than 4:30 pm. Requests for alternate work schedules may be considered. Alternate work schedules will not be approved if a Government quality assurance inspector is not available to be on site full time during all hours outside those previously stated.
1.4 Recognized Holidays
New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day
President’s Day Veteran’s Day Memorial Day Thanksgiving Independence Day Christmas Day Juneteenth
1.5 Period of Performance: The period of performance shall be for one Base Period of 12 months and four 12-month Option Periods. The performance periods are as follows:
Base Period July 1, 2024 – June 30, 2025 Option Period 1 July 1, 2025 – June 30, 2026 Option Period 2 July 1, 2026 – June 30, 2027 Option CLIN 2003: September 30, 2026 Option Period 3 July 1, 2027 – June 30, 2028 Option Period 4 July 1, 2028 – June 30, 2029
1.6 Scope: The contractor will perform the following based upon site-specific elevator equipment requirements, contract specifications and requirements of applicable Code.
Base Year CLINs (2024) CLIN 0001 – Routine Service-Monthly CLIN 0002 – Routine Service-Quarterly CLIN 0003 - Category 1 Inspections-Annual CLIN 0004 – Trap Call Response – as needed.
CLIN 0005 – Site Walk Through – as needed.
Option Year 1 CLINs (2025)
CLIN 1001 - Routine Service-Monthly CLIN 1002 - Routine Service-Quarterly CLIN 1003 - Category 1 Inspections-Annual CLIN 1004 - Trap Call Response – as need
Option Year 2 CLINs (2026)
CLIN 2001 - Routine Service-Monthly CLIN 2002 - Routine Service-Quarterly CLIN 2003 - Category 5 Inspections (Five Year) CLIN 2004 - Trap Call Response – as needed
Option Year 3 CLINs (2027)
CLIN 3001 - Routine Service-Monthly CLIN 3002 - Routine Service-Quarterly CLIN 3003 - Category 1 Inspections-Annual CLIN 3004 - Trap Call Response – as needed
Option Year 4 CLINs (2028)
CLIN 4001 - Routine Service-Monthly CLIN 4002 - Routine Service-Quarterly CLIN 4003 - Category 1 Inspections-Annual CLIN 4004 - Trap Call Response – as needed
The follow six (6) elevators are included in the scope of work:
NAME: MONO 17
ELEVATOR MANUFACTURER: OTIS
SERIAL NUMBER: 3266924
TYPE: ELEC GEARLESS TRACTION 2:1
DATE OF INSTALLATION: 1975
DATE OF MODERNIZATION: 2007
NAMEPLATE CAPACITY: 6500 LB
NUMBER OF CARS: 1
NUMBER OF OPENINGS: 8
NUMBER OF STOPS: 8
STOPS LANDING ELEV
C LOBBY - TOP OF DAM 2472.50
D UPPER SERVICE GALLERY (SERVICE ONLY) 2455.90
E GATE REPAIR PIT (SERVICE ONLY) 2432.15
G LOWER SERVICE GALLERY (SERVICE ONLY) 2242.15
H LOBBY - POWERHOUSE MAIN FLOOR LEVEL 2148.50
I SERVICE GALLERY TO POWERHOUSE (SERVICE ONLY) 2139.50
J LOBBY - POWERHOUSE TURBINE FLOOR LEVEL 2130.50
K DRAINAGE + GROUTING GALLERIES (SERVICE ONLY) 2081.45
NAME: MONO 28 W & E
ELEVATOR MANUFACTURER: OTIS
SERIAL NUMBER: 3266924, 3266927
TYPE: ELEC GEARLESS TRACTION 2:1
DATE OF INSTALLATION: 1975
DATE OF MODERNIZATION: 2007
NAMEPLATE CAPACITY: 4500 LB
NUMBER OF CARS: 2
NUMBER OF OPENINGS: 10
NUMBER OF STOPS: 7
STOPS LANDING ELEV
C LOBBY - TOP OF DAM 2472.50
D REST ROOMS 2462.25
E GROTTO 2423.30
F TRANSMISSION LINE SUPPORTS ACCESS GALLERY (SERVICE ONLY) 2300.15
G, GR LOWER SERVICE GALLERY (SERVICE ONLY) 2240.75
H*, HR LOBBY - POWERHOUSE MAIN FLOOR LEVEL 2148.50
J, JR LOBBY - POWERHOUSE TURBINE FLOOR LEVEL 2130.50
NAME: TREATY TOWER
SERIAL NUMBER: 3240499
TYPE: HYD JACK
DATE OF INSTALLATION: 1975
DATE OF MODERNIZATION: 2007
NAMEPLATE CAPACITY: 5800 LB
SPEED: 115 FPM
NUMBER OF CARS: 1
NUMBER OF OPENINGS: 3
NUMBER OF STOPS: 3
TOTAL RISE: 43.5 FT
PLATFORM SIZE: 9 FT DIA
STOPS LANDING ELEV
A OBSERVATION DECK 2516.0
B OBSERVATION LOUNGE 2506.0
C LOBBY 2472.5
NAME: POWERHOUSE WEST
ELEVATOR MANUFACTURER: OTIS
SERIAL NUMBER: 14366
TYPE: HYD JACK
DATE OF INSTALLATION: 1975
DATE OF MODERNIZATION: 2007
NAMEPLATE CAPACITY: 4000 LB
NUMBER OF CARS: 1
NUMBER OF OPENINGS: 6
NUMBER OF STOPS: 4
STOPS LANDING ELEV
B GENERATOR FLOOR 2148.0
C TURBINE FLOOR 2131.5
D OIL PURIFICATION FLOOR 2114.0
E PENSTOCK GALLERY 2100.0
1 Description of Work
1.1 Routine Service–Monthly
1.1.1 The contractor is required to inspect, lubricate and adjust the following for all 6 elevators monthly:
1.1.1.1 Controllers, selectors and dispatching equipment, relays, solid-state components, transducers, resistors, condensers, power amplifiers, transformers, contacts, leads, dashpots, timing devices, computer and microcomputer devices, mechanical and electrical driving equipment, signal lamps, and position indicating equipment.
1.1.1.2 Door operators, reopening devices, car door hangers, car door contacts, door protective devices, load weighing equipment, car frames, car safety mechanisms, platforms, car and counterweight guide shoes including rollers and gibs, and emergency car lighting.
1.1.1.3 Hoistway door interlocks and hangers, contacts, bottom door guides, and auxiliary door closing devices.
1.1.1.4 Machines, worms, gears, thrust bearings, drive sheaves, drive sheave shaft bearings, brake pulleys, brake coils, contacts, linings, and component parts.
1.1.1.5 Motors, brushes, brush holders, and bearings.
1.1.1.6 Governors, governor sheaves and shaft assemblies, bearings, contacts, governor jaws, deflector or secondary sheaves, car and counterweight buffers, car and counterweight guide rails, car and counterweight sheave assemblies, top and bottom limit switches, governor tension sheave assemblies, and compensating sheave assemblies.
1.1.1.7 Pumps, pump motors, operating valves, valve motors, leveling valves, plunger packings, exposed piping, above ground plungers and cylinders, and hydraulic fluid tanks.
NAME: POWERHOUSE EAST
SERIAL NUMBER: 3266672
TYPE: HYD JACK
DATE OF INSTALLATION: 1975
DATE OF MODERNIZATION: 2007
NAMEPLATE CAPACITY: 4000 LB
NUMBER OF CARS: 1
NUMBER OF OPENINGS: 4
NUMBER OF STOPS: 4
STOPS LANDING ELEV
A MEZZANINE 2170.5
B GENERATOR FLOOR 2148.0
C TURBINE FLOOR 2131.5
D OIL PURIFICATION FLOOR 2114.0
1.1.2 The contractor must document each routine service call in a report and provide the QAR a copy upon the completion of each scheduled visit. The report can be in a format convenient to the contractor but must demonstrate the following information:
1.1.2.1 Date, Time, Company, and Name of Technician
1.1.2.2 Status of each elevator upon arrival and completion.
1.1.2.3 Summary of visit including any notable maintenance performed, observations, recommendations, etc.
1.2 Routine Service-Quarterly:
1.2.1 The contractor is required to inspect, lubricate, and adjust the following quarterly:
1.2.1.1 Safety devices
1.2.1.2 Governors
1.2.2 The contractor is required to replace the following parts if defective or worn:
1.2.2.1 Motor brushes
1.2.2.2 Relay components including plug-in relay.
1.2.2.3 All Lamps for car and hall fixtures, special lamps for emergency car lighting
1.2.2.4 Fuses (except main line disconnect)
1.2.2.5 All Car and Hoistway Door Operating and Reopening devices and hardware including but not limited to interlocks, contacts, pickup rollers, gibbs and door closer (excluding the actual doors and motors)
1.2.3 The contractor must document each routine service call in a report and provide the QAR a copy upon the completion of each scheduled visit. The report can be in a format convenient to the contractor but must demonstrate the following information:
1.2.3.1 Date, Time, Company, and Name of Technician
1.2.3.2 Status of each elevator upon arrival and completion.
1.2.3.3 Summary of visit including any notable maintenance performed, observations, recommendations, etc.
1.3 Category 1 Inspections –
1.3.1 The contractor must provide all equipment and labor required to perform Category 1 inspections and provide inspection report within 7 days after the completion of testing.
1.3.2 It is the contractor’s responsibility to provide for third party, QEI certified elevator inspector and qualified elevator personnel to facilitate testing procedures.
1.3.3 Inspection requirements must be satisfied annually during the month of September.
1.4 Trap Call Response
1.4.1 The contractor must respond to trap calls upon notification by Libby Dam Control Center within one (1) hour. Upon notification, the contractor has five
(5) hours to reach the site and check in with the Control Center.
1.4.2 Shall be executed on as as-needed basis.
1.4.3 Contractor must provide standard and premium rates for trap call response for Base Year.
1.4.4 Trap call response will be invoiced and paid per the contract agreement on a time and materials basis.
1.5 Category 5 Inspections –
1.5.1 The contractor must provide all equipment and labor required to perform Category 5 inspections and provide inspection report within 7 days after the completion of testing.
1.5.2 It is the contractor’s responsibility to provide for third party, QEI certified elevator inspector and qualified elevator personnel to facilitate testing procedures.
1.5.3 Inspection requirements must be satisfied every fifth year during the month of September.
1.5.4 Next inspection due September 2026.
1.6 Visit Documentation
1.6.1 The contractor must provide documentation of each visit prior to leaving the job site that includes the following:
1.6.1.1 Date and time of arrival and departure
1.6.1.2 Maintenance actions performed
1.6.1.3 Status of elevator system. If any car is out of service or pending action, it must be documented.
1.7 HECP Qualification
1.7.1 All elevator technicians that perform work on site must pass the Libby Dam
High Energy Control Plan, Affected Person Exam with a minimum score of 70%, annually.
1.7.2 The exam is administered on site and is expected to require 2 hours to complete.
1.7.3 The nature of the test is required such that the elevator technician can coordinate elevator electrical and mechanical elevator conditions effectively with the control room.
2 Site Walk Through -
2.1 Within 15 calendar days of contract award, the Contractor shall schedule an escorted assessment site visit at Libby Dam Project to verify elevator equipment conditions.
2.2 During the site visit, the Contractor shall look for and note deficiencies and non-compliances issues for the existing equipment and machine rooms, and these shall be submitted in writing as an Initial Maintenance Report within 15 calendar days of inspection and assessment.
2.3 The Contractor will be responsible for all maintenance, repair, and replacement of parts, etc., unless noted in the deficiency report and accepted by the Government
3 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor’s quality control plan will be provided at the completion of the work. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.
3.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
4 Security Requirements: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.
4.1 All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the QAR, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.
4.1.1 Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.
4.1.2 All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.
4.1.3 Physical Security: The contractor shall be responsible for safeguarding all equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment and materials shall be secured.
4.1.4 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.
4.1.5 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.
4.1.6 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.
4.1.7 Lock Combinations: N/A
4.1.8 Special Qualifications: Elevator personnel shall be trained and directly employed by a reputable elevator company. Elevator inspector shall be QEI certified. Elevator maintenance personnel shall be licensed.
4.1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Quality Assurance Representative (QAR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
4.1.10 Quality Assurance Representative (QAR): The QAR monitors all technical aspects of the contract and assists in contract administration. The QAR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies: coordinate availability of government furnished property, and provide site entry of Contractor personnel. The QAR is not authorized to change any of the terms and conditions of the resulting order.
4.1.11 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700 and 1730 hours, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.
4.1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel on site will be required to obtain and display badges during the duration of the contract. Badges will be returned at the completion of the contract.
4.1.13 Contractor Travel: N/A
4.1.14 Data Rights: N/A
4.1.15 PHASE IN /PHASE OUT PERIOD: Work shall be performed such that only one elevator is out of service at a time to performance of this contract. All work shall be coordinated with on-site personnel.
5 Safety
5.1 Safety Standards. The Contractor shall comply with all applicable Occupational Safety and
Health Act (OSHA) Standards, as well as the Corps of Engineers’ Safety and Health Requirements Manual EM 385-1-1 in effect at time of contract award. This section calls out only a few specific requirements. Prospective offerors are encouraged to review the EM 385- 1-1 to gain an understanding of the full requirement prior to developing their offer (see Part 6 for references). Contractor personnel and equipment shall be subject to safety inspections by Government personnel while on federal property.
5.2 Training & PPE. The Contractor shall ensure that all personnel are trained to the level of expertise required for proper performance of the task, general first aid procedures, and use of safety equipment. Personal protective equipment (PPE) shall be provided by the Contractor and must be appropriate to the task.
5.3 Safe Clearance / Hazardous Energy Control / Lockout/Tagout. All Contractor work on site shall meet the requirements Libby Dam "Safety and Occupational Health Office; Safe Clearance Program for the Control of Hazardous Energy LD-SOP-202 A1-6 (attached.
PART 2
DEFINITIONS & ACRONYMS
6 DEFINITIONS AND ACRONYMS:
6.1 DEFINITIONS:
6.1.1 CODE. Refers to local, state and national rules that specify the standards for constructed objects which includes, but not limited to ASME (American Society of Mechanical Engineers), NEC (National Electrical Code), NFPA (National Fire Protection Association) etc.
6.1.2 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.
6.1.3 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government
6.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.
6.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.
6.1.6 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.
6.1.7 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
6.1.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
6.1.9 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
6.1.10 SUBCONTRACTOR. One that enters into a contract with a prime contractor.
The Government does not have privity of contract with the subcontractor.
6.1.11 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.
6.2 ACRONYMS:
ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program
QAR Quality Assurance Representative QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit
END SPECIFICATION
QASP
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
Elevator Maintenance services at Libby Dam (LD)
1 INTRODUCTION
This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled FY24 PWS Elevator Maintenance Services. This plan sets forth the procedures and guidelines Libby Dam will use in ensuring the required performance standards or services levels are achieved by the contractor.
1.1 Purpose
1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.
1.1.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.
1.2 Performance Management Approach
1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the QAR to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.
1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.
1.3 Performance Management Strategy
1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other 2 performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.
1.3.2 The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.
2 ROLES AND RESPONSIBILITIES
2.1 The Contracting Officer (KO)
The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Quality Assurance Representative (QAR) and the contractor. The KO will designate one full-time QAR as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the KO.
2.2 The Quality Assurance Representative (QAR)
The QAR is designated by the KO to act as his or her authorized representative to assist in administering a contract.
The QAR is responsible for technical administration of the project and ensures proper Government surveillance of the contractor’s performance. The QAR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The QAR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.
2.3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS
The required performance standards and/or quality levels are included in the PWS and in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level may result in a deduction from the monthly amount.
3 METHODOLOGIES TO MONITOR PERFORMANCE
3.1 Surveillance Techniques
In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:
Random monitoring, which shall be performed by the QAR designated inspector.
100% Inspection – Each month, the QAR, shall review the generated documentation and enter summary results into the Surveillance Activity Checklist.
Periodic Inspection – QAR typically performs the periodic inspection on a monthly basis.
3.2 Customer Feedback
The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.
Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the QAR or KO as opposed to the contractor.
Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the QAR or KO.
Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.
3.3 Acceptable Quality Levels
The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities such as those involving Pumping/cleaning out selected areas, the desired performance level is established at 100 percent. Other levels of performance are keyed to the relative importance of the task to the overall mission performance at Libby Dam.
4 QUALITY ASSURANCE DOCUMENTATION
4.1 The Performance Management Feedback Loop
The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and is assessed using the performance monitoring…
This is the start of the file's text. The full file is on GovTribe.
File details come from the government source that posted it. Updated .