Solicitation-Part II 12837120Q0029.doc

COMMERCIAL ITEMS

Solicitation Number: 12837120Q0029

Red Rock Ranger District Janitorial Services

Coconino National Forest

SCHEDULE OF ITEMS

BASE PERIOD 05/01/2020 – 04/30/2021

RED ROCK RANGER DISTRICT OFFICE BUILDINGS (3)

Quantity

TOTAL BASE PERIOD $

OPTION PERIOD ONE 05/01/2021 – 04/30/2022

RED ROCK RANGER DISTRICT OFFICE BUILDINGS (3)

TOTAL OPTION PERIOD ONE $

SCHEDULE OF ITEMS (Con’t)

OPTION PERIOD TWO 05/01/2022 – 04/30/2023

RED ROCK RANGER DISTRICT OFFICE BUILDINGS (3)

TOTAL OPTION PERIOD TWO $

OPTION PERIOD THREE 05/01/2023 – 04/30/2024

RED ROCK RANGER DISTRICT OFFICE BUILDINGS (3)

TOTAL OPTION PERIOD THREE $

SCHEDULE OF ITEMS (Con’t)

OPTION PERIOD FOUR 05/01/2024 – 04/30/2025

RED ROCK RANGER DISTRICT OFFICE BUILDINGS (3)

TOTAL OPTION PERIOD FOUR $

AGGREGATE TOTAL FOR BASE PERIOD PLUS FOUR OPTION YEARS:

PERFORMANCE WORK STATEMENT (PWS)

SECTION I

GENERAL

1-1 PURPOSE AND SCOPE

This contract requires janitorial services and related work in compliance with its terms, specifications and provisions. This includes furnishing labor, equipment, supervision, transportation, operating supplies, and incidentals. The Contractor shall maintain every part of the premises known as the Coconino National Forest, Red Rock Ranger District Office, and the exterior entrance areas in a clean and acceptable condition (Three Facilities: Visitor Center, Admin Office, and Warehouse). Various phases of cleaning and janitorial work shall, as a minimum, be carried out at the frequencies indicated on the schedule below. Interference with the Government business shall be avoided. Only the janitorial contractor and their employees will be allowed to be in the buildings, or on the grounds, of the Forest serviced under this contract. Work shall be done after occupant working hours, as shown below. They may be negotiated if necessary to meet the needs of the Forest Service. Cleaning schedules must be approved by the Contracting Officer and the contractor in advance of any changes going into effect. The contractor will commence approximately May 1, 2020 thru April 30, 2021, with the option periods possible through April 30, 2025.

1-2 PROJECT LOCATION

Services will be rendered at the Red Rock Ranger Station, located at the Village of Oak Creek, 8375 State Route 179, Sedona, AZ 86351.

1-3 BIOBASED PRODUCTS

See FAR 52.223-1 and FAR 52.223-2

1-4 CONTRACTOR REPRESENTATIVE

The contractor shall provide a contract representative for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the contractor is absent shall be designated in writing to the contracting officer. The contractor representative or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

1-5 HOURS OF OPERATION

Cleaning services are to be performed as required in the frequency schedule during the following time periods; between hours of 5 PM and 6 AM Monday, Tuesday, Wednesday, and Thursday. Weekend cleanings for Friday, Saturday, and Sunday will be between 5 PM Friday and 6 AM Monday, not to interfere with any Government business.

Contractor will provide the Government with a work schedule for daily, weekly, monthly and semi-annual work to be performed.

1-6 CONTRACTOR PERSONNEL

Contractor shall provide the Government with names of employees that will be performing this service. Contractor shall notify Government immediately when changes are made by either email or telephone. Only the contractor and the contractor’s employees are authorized to be in the building and areas surrounding the building, such as the parking lot. Children and pets are not allowed in the building or surrounding area. Exceptions must be approved by Government representative. Any equipment in the building, including but not limited to, radios, typewriters, computers, faxes or copy machines shall not be used by the contractor or the contractor’s employees.

The Contractor is responsible for the key to the building, which will be issued by the Government.

The key shall not be duplicated.

1-7 SECURITY

All outside doors shall remain locked while contractor performs work and contractor shall assure that all entrance gates, doors, and windows are locked after services are performed and the security of the building is maintained.

Extinguish all unnecessary lights.

Ensure that the night security lights are left on.

Ensure that the coolers and heaters are turned off or turned down as designated.

Ensure that all entrance doors and windows are closed and locked after services are performed and that the security of the buildings is maintained.

Ensure that any cleanser or cleaning solution used in the performance of janitorial services does not cause damage to Government property.

Janitor closet areas shall be kept clean, neat, and odor free, remove all trash and soiled mop water daily.

Contractor shall immediately notify the COR if any keys are lost.

1-8 QUALITY CONTROL

The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1-9 QUALITY ASSURANCE

The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

SECTION II

DEFINITIONS

2.1.1 ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from acceptable performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective services, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

2.1.2 DEFECTIVE SERVICE: A unit of service which contains one or more defects, or nonconformance with specified requirements.

2.1.3 PERFORMANCE REQUIREMENTS SUMMARY (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

2.1.4 QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

2.1.5 CONTRACTING OFFICER’S REPRESENTATIVE (COR): A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

2.1.6 GOVERNMENT INSPECTOR: A Government person responsible for surveillance of contractor performance.

2.1.7 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

2.1.8 QUALITY CONTROL: Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

2.1.9 RANDOM SAMPLING: A sampling method in which each service output in a unit has an equal chance of being selected.

2.1.10 MATERIAL SAFTETY DATA SHEETS (MSDS): Information that accompanies chemicals in the workplace. MSDS includes details such as the risks, precautions, and first aid procedures associated with the chemical.

SECTION III

GOVERNMENT FURNISHED PROPERTY, MATERIALS, SERVICES

3.1 GOVERNMENT FURNISHED PROPERTY

The Government will supply toilet paper, toilet seat covers, paper towels, and hand soap, for each location.

SECTION IV

CONTRACTOR FURNISHED ITEMS/SERVICES

4.1 CONTRACTOR FURNISED ITEMS - The contractor shall furnish all cleaning supplies and equipment including, but is not limited to, large trash can liners, wastebasket liners, non-slip floor wax, germicidal detergents, spot cleaners for rugs, wall cleaners, and glass cleaner necessary to perform the contract. All cleaning supplies will have a disinfectant in it. A surplus of supplies such as glass cleaner, trash bags, and cleanser will be kept on hand in case of emergencies in the Visitor Center and Admin offices and at the warehouse office.

4.2 CONTRACTOR’S SUBMITTALS

A. Schedule – Submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, quarterly”, and “semi-annual” work will be performed. Inform the Government of schedule changes at least one week in advance.

B. MSDS Sheets – Provide MSDS sheet Schedule – Submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, “quarterly”, and “semi-annual” work will be performed for all materials used or stored in Government Offices.

C. Cleaning Product Information – Manufacture’s or supplier’s information describing the contents and recommended uses for each cleaning product used.

D. Personnel – Provide and keep current a written list of the names of all contractors’ employees performing duties under this contract.

SECTION V

PERFORMANCE WORK STATEMENT TASKS AND CRITICAL SUBTASKS

The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed.

Visitor Center DAILY CLEANING OF RESTROOMS between 5PM and 6AM

(VCC)

DAILY Trash pickup of (2) 55 Gallon trash bins on patio

SWEEP Front patio (under roof)

CLEAN Front doors and SANITIZE door handles

EMPTY Cigarette receptacles

3 days a week remainder of office– Wednesdays, Fridays and Sundays between 5PM and 6AM

Approx 7000 Square feet of carpet and tile, 1 small kitchenette

2 restrooms, totaling 6 toilets, 2 urinals, 1 water fountain

1 Janitor Closet

Admin Office 2 days a week – Wednesdays and Sundays between 5 PM and 6 AM

Pickup (1) 55 Gallon Trash bin in front of office, and (1) on back patio

SWEEP Front Patio

CLEAN Front doors and SANITIZE door handles

Approx 12,000 Square Feet of carpet and tile, 1 kitchen, 4 restrooms, totaling 6 toilets, 2 urinals, 4 water fountains 1 Janitor closet w/mop drain

Warehouse Once a week cleaning of the Bathroom

Approx 2000 Square feet of cement floors

1 restroom, 1 toilet, 1 sink, 1 shower

4 trash cans

5.1 DAILY SERVICES

A.

Restrooms (All Sites)

1. Clean and sanitize using a germicidal disinfectant:

a. Floors shall be swept and damp mopped. Baseboards shall be cleaned.

b. Toilets and urinals shall be washed and sanitized. No rust or encrustation shall remain. Traps shall be maintained from odor at all times. Washbasins shall be scoured.

c. All surfaces including mirrors, shelving’s, dispensers and fixtures shall be, dusted, damp-wiped and polished.

d. Dispensers and receptacles - Waste receptacles shall be emptied. Towel, soap, and toilet paper dispensers filled.

e. Two extra rolls of toilet paper at each toilet.

f. Clean the central Water Fountain daily.

B. General Office and Common Areas (VCC and ADMIN Site)

1. Collect and remove trash, re-line receptacles. Remove all trash from the building to dumpster on all scheduled days of performance.

2. Spot clean and spot vacuum carpeting. Vacuum carpeted areas to remove all obvious surface dirt from traffic areas and from under furniture. Thoroughly vacuum on all scheduled days of performance in hallways or common areas.

3. Dust mop hard surface floor areas. Spot clean spills and mud. Remove marks left by soles of shoes. Insure the floor is free of debris and grit including gum.

4. Dust horizontal surfaces of all file cabinets, counter-tops, and chairs. This includes window sills and desks, but do not disturb work materials. Includes dusting above windows and doors on VCC patio.

5. Clean light switch plates, walls, doors, door hardware, including handprints, smudges and grease along door edges (inside and outside doors).

6. Clean, sanitize, and polish drinking fountain/filtered water system unit. Remove all mineral deposits.

7. Clean, sanitize kitchen sinks using a germicidal disinfectant. Remove stains inside and outside of the sink.

8. Recycling services that consist of transferring collected items outside facilities in provided bins.

5.2 WEEKLY (VCC and ADMIN Site)

1. Thoroughly vacuum all carpeting. Thoroughly vacuum includes areas under desks, tables, chairs, at the base of furniture and walls.

2. Sweep all outside entrances, landings, steps, and sidewalks. Clean entry-way mats. Empty cigarette disposal receptacles outside the front and back doors. Area includes sidewalks from Admin Propane tank to end of VCC Building.

3. Remove dust and cobwebs throughout offices especially front entry and reception areas.

4. Clean and polish kick plates, door hardware, push bars, and door surfaces.

5. Disinfect all telephone receivers.

6. Clean waste receptacles with a germicidal disinfectant.

7. Clean and sanitize light switch plates and adjacent wall areas using a germicidal disinfectant.

8. Clean window sills, including tracks, window blinds to remove dust and cobwebs.

5.3 MONTHLY SERVICES (First of Month) (VCC and ADMIN Site)

1. Dust high and low areas not reached in weekly/daily dusting. Including light fixtures (Remove bugs), corners, ceiling fans, ceiling and wall vent covers.

2. Clean wall bases and base boards.

3. Clean and polish all wood surfaces. Polish wood with a wood protector, such as Liquid Gold, to a height of 85 inches from the floor. Including Admin foyer and front counter.

5.4 ALL SITES SEMI-ANNUALLY

The following work shall be done in October and in April. It shall be scheduled with the COR at least two weeks in advance of the work. All carpet areas will have desks and chairs moved and vacuumed well, and then put back in place.

1. Steam clean all carpet areas with a commercial carpet steam cleaner-extractor.

2. Clean inside / outside all windows.

3. Tile floors deep cleaned by steam, brush, or machine method. Wax floors at VCC.

SECTION VI - GOVERNMENT PUBLICATIONS/INDUSTRY STANDARDS/STATE STANDARDS/GOVERNMENT STANDARDS/TECHNICAL EXHIBITS The following attachments are hereby made a part of this contract.

Wage Determination No.: 2015-5465 Revision No. 11 dated 12/23/2019

12 pages

Wage Determination No.: 2015-5471 Revision No. 9 dated 12/23/2019

12 pages

SECTION VII

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

-Daily

Cleaning

Task 5.1

RESTROOMS

· Floors are to be free of surface dirt and sweep and damp mopped.

· Clean and sanitize all surfaces with a germicidal disinfectant, toilets, urinals, sinks and sink area, mirrors, soap dispensers, towel dispensers, waste receptacles, door handles, door surfaces, toilet/urinal partitions, and walls within the splash area of sink and paper towel dispensers.

· Polish mirrors and mirror surfaces.

· Spot clean all other surfaces. - Clean walls and other surfaces (such as exposed pipe) splashed by sinks, soap dispensers, toilets or urinals.

· Dust all horizontal surfaces including exposed pipes, valves, and fittings, heaters, tops of moldings, partitions, dispenser, and shelves

· Collect and remove trash, and replace waste receptacles liners and sanitary napkin receptacle liners, Liners shall be intact and clean.

· Fill toilet tissue, paper towel and soap dispensers. Each toilet shall be supplied with two spare rolls of toilet paper at a location designated by the Government.

GENERAL OFFICE AND COMMON AREAS

· Collect and remove trash, and replace waste receptacles liners. Liners shall be intact and clean.

· Remove all trash from the building on all scheduled days of performance.

· Dust Mop hard surface floor areas.

· Spot vacuum carpeting. Vacuum traffic areas and individual offices.

· Washbasin in kitchenette and janitor room area countertop shall be damp wiped and dried. Paper towels dispenser filled.

· Dust horizontal surfaces of all file cabinets, bookcase sections and window ledges.

· Light covers are to be free of dust.

· Drinking fountains are clean, sanitized and polished.

All daily services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in more stringent and more frequent inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Weekly Cleaning

Task 5.2

GENERAL OFFICE AND COMMON AREAS

· Full vacuum all carpeting. Full vacuum includes areas under desks, tables, chairs, at the base of furniture and walls.

· Sweep outside entrances, landings, steps, and sidewalks. Clean entry way mats.

· Remove dust and cobwebs from front entry and reception area.

· Clean and polish kick plates, door hardware, push bars, and door surfaces.

· Disinfect all telephone receivers

· Disinfectant waste receptacles

· Sanitize light switch plates and adjacent wall areas

· Dust all horizontal surfaces of all file cabinets, bookcase sections, display cases and window ledges with treated cloth or glass cleaner.

All weekly services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in more stringent and more frequent inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Monthly Cleaning

Task 5.3

GENERAL OFFICE AND COMMON AREAS

· Dust high and low areas not reached in weekly /daily dusting. Including light fixtures (Remove Bugs), corners, ceiling fans and wall vent.

· Clean all wall bases and baseboards.

· Clean and polish all wood surfaces to the height of 85 inches. Polish with wood protector product.

All monthly services will be subject to visual checks by the COR.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Semi-Annual

Cleaning

Task 5.4

RESTROOMS, GENERAL OFFICE AND COMMON AREAS

The following work shall be done in October and April. It shall be scheduled with the Government at least two weeks in advance of the work.

· Shampoo all carpet areas and mats.

· Clean inside and outside all windows.

· Tile floors deep cleaned by steam, brush or machine.

All services will be subject to visual checks by the COR.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

PERFORMANCE REQUIREMENTS STANDARDS:

Performance requirement standards are described in the Performance Requirements Summary Tables above for daily, weekly, monthly, and semi-annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, and will result in a deduction being made to the contract price for the month.

INSPECTION PROCEDURE:

Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Correction of deficiencies will be made prior to re-inspection and acceptance of work by the Government in compliance with the performance standards.

Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing within 48 hours of validation of the complaint. Refer to the Performance Requirements Summary Tables for remedy for non-conforming services.

ACCEPTANCE:

Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level (AQL) listed in summary.

PAYMENT:

Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items

Deductions – anytime the performance of services falls below the AQL, a deduction for services that cannot be re-performed will be made based on the level of service provided for that month. If the performance AQL is 95% for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be deducted to the appropriate level of acceptable performance for service provided for that month.