Sole Source Letter.pdf
PDF 73 KB Posted
- Attached to
- J065--Data Innovations Support Contract (VA-24-00004514) Federal contract opportunity
- Solicitation number
- 36C24524Q0011
About this file
This letter from Data Innovations LLC identifies it as the sole provider of technical maintenance and support services for its Instrument Manager Software and EP Evaluator Software products to the Veterans Health Administration for use at VA sites nationwide. Data Innovations owns all intellectual property rights to these products and does not support third-party technical services. Direct end-users of the software receive support, maintenance, and upgrade services by entering into an annual Maintenance and Support Agreement with Data Innovations, which provides software support from trained specialists, access to new releases and fixes through an online community interface, and the ability to request custom drivers and suggest enhancements. Pricing for these services is determined based on each customer's unique system configuration and calculated annually at renewal, with pro-rated charges for adding connections or features during the agreement period. The related federal contract opportunity is for Data Innovations' support contract with the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 5.
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| File | Type | Posted |
|---|---|---|
| S02 NOISS 36C24524Q0011.docx | DOCX document |
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Text version
463 Mountain View Drive, Colchester, Vermont 05446 | P 802.658.2850 | F 802.658.2782 | www.datainnovations.com
B R U S S E L S H O N G K O N G S A O P A U L O C O L C H E S T E R
April 26, 2023
To Whom it May Concern:
This letter is in reference to the following Data Innovations LLC (“Data Innovations”) products, collectively referred to herein as the “DI Products”:
• Instrument Manager™ Software
• EP Evaluator™ Software
Data Innovations is the manufacturer and sole provider of technical maintenance and support services for DI Products to the VHA for use at VA sites nationwide. Direct end-users of the software receive support, maintenance and upgrade services by entering into an annual Maintenance and Support Agreement (“M&S Agreement”) with Data Innovations. All licensed DI Products must be covered by an M&S Agreement. Fees for this service are determined based on each customer’s unique system configuration and are calculated annually at the time of renewal.
Quotes for the purchase of additional connections and/or features throughout the course of the M&S Agreement period include a pro-rated charge for support.
Under the terms of the M&S Agreement, users may log support incidents and receive software support from specialists trained in the applications. A unique log-in is furnished for My DI Community, Data Innovations’ online interface that provides access to new software releases, bug and driver fixes, enhancements and upgrades. Additionally, customers may request custom drivers and make suggestions for enhancements to DI Products.
Data Innovations owns all intellectual property rights in the DI Products and does not support third-party technical services. As such, we are not aware of any third-parties offering these services. Please feel free to contact a Sales or Renewals Specialist for further assistance.
Sincerely, Data Innovations LLC
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