Sol_140P5423Q0039_Attach__0001-SOW.pdf

Provide Custodial Services:

Restrooms, Offices and Public Use Areas

Christiansted National Historic Site

National Park Service Christiansted National Historic Site

2100 Church Street #100 Christiansted, Virgin Islands 00820

Introduction

Christiansted National Historic Site (CHRI) was established in 1952 as an area of “national historical significance as an excellent example of the Danish economy and way of life in the Virgin Islands.” The 7-acre site includes the historic buildings, parking lot, walkways and the open space including the wharf area, which is comprised of Hamilton Jackson Park, Fort Christiansvaern, the Steeple Building, the Scale House, and Danish Customs House (the Library Building), Gazebo/Band Stand, and the Danish West India and Guinea Company Warehouse. This contract will accomplish custodial operations for a period of 12 months. Areas noted in red in the illustration below indicate the location of the major building interior areas of this contract.

General Work Guidelines The work of this contract includes but is not limited to; facility cleaning including two (2) public comfort stations; removing litter from park grounds; cleaning office space; cleaning restrooms;

moving furniture for access to clean; loading, unloading, and distributing supplies; cleaning main lobbies, exhibit areas and other areas of high public and business use.

The contractor shall provide management, supervision, and manpower (one employee for eight (8) hours per day seven (7) days a week) to provide custodial and related performance-based services as described herein.

One (1) janitor shall be on site at Christiansted NHS seven (7) days a week beginning work at 7:30am through no earlier than 4:30pm for eight (8) hours of work daily. Contractor shall determine length of lunch break and include it in the proposed schedule. Work shall be 7 days a week, including weekends, for up to a maximum of 12 months. Government is also requesting services for two option years, each year with a 12-month period.

Safety The contractor, if awarded, shall provide a written Health and Safety Plan and Job Plan that identifies safety and work protocol and procedures for their work performed at Christiansted NHS, these plans shall specifically address employee safety including PPE, slip protection, ladder safety, blood borne pathogens, etc. as per Occupational Safety and Health Administration (OSHA) 29 CFR part 1910 and National Park Service (NPS) RM50 requirements. RM 50is available from designated Contract Officer’s Representative (COR) upon request.

Security In compliance with HSPD-12, the contractor shall only provide cleaning services in secured areas when agency personnel are on site or on a schedule specified by the COR. The Government reserves the right to add to/delete from this list of “secured area” designations. Generally, “secured areas” are the park business offices. Public use areas such as Fort Christiansvaern public restrooms, may only be cleaned during normal visitor hours. Normally, public use areas are not considered secured areas under the guidelines of HSPD-12.

Equipment and Materials All necessary equipment and supplies (except personal protective equipment) appropriate to the work including mops, brooms, buckets, spray bottles, waxing, and polishing machines, industrial type vacuum cleaners, and/or other necessary motorized equipment, needed for the performance of the work of this contract shall be furnished by the National Park Service. Such equipment shall be of the size and type customarily used in work of this kind and shall meet the approval of the COR. All equipment shall be properly guarded and filtered where applicable meeting all applicable OSHA standards. If equipment needs repair and determined unsafe by the COR or contractor, the contractor shall immediately stop using the equipment and National Park Service shall replace it to maintain a normal flow of work. Contractor shall provide all personnel protective equipment for workers as necessary to perform custodial duties safely.

Space will be provided for the storage of a small but adequate inventory of supplies and equipment which will be used in the performance of work under this contract. The contractor shall maintain this space in a neat and orderly condition. The contractor will not store any flammable or explosive liquids such as gasoline in the facility. The Government will not be responsible in any way for damage or loss to the contractor's stored supplies, materials, replacement parts, or equipment.

The contractor shall use green cleaning products and processes supplied by National Park Service (i.e., products containing recycled content, environmentally preferable products and services, bio-based products, and products and services that minimize the use of energy, water, and other resources) in accordance with FAR 52.223-4 and FAR 52.223-9. “Environmentally preferable” products and services as defined in Executive Order 13101, Greening the Government through Waste Prevention, Recycling and Federal Acquisition, http://www.epa.gov/oppt/epp/pubs/13101.pdf shall be utilized in the performance of the work under this contract. As such, all materials, supplies, procedures, and equipment shall be selected and used in a manner that reduces chemical exposures of workers, building occupants, and visitors, and that reduces the impact on the environment as compared to other products and services used for the same purpose.

Chemicals/materials shall be selected with the consideration of minimizing the impact on both human health/safety as well as reducing other potential environmental impacts.

Materials and supplies, including generally consumable items, such as paper products, tissue products, trash bags, etc. shall be selected and supplied by National Park Service to achieve the requirements of RCRA Section 6002. The list of Comprehensive Procurement Guidelines (CPG) items and their associated Recovered Materials Advisory Notice (RMAN) are available at http://www.epa.gov/cpg.

EPA's list of designated products and the accompanying recycled-content recommendations can be found at: http://www.epa.gov/cpg/products.htm. Items such as trash bags, mulch, hoses, toilet tissue, and paper towels, etc. are on the CPG list. The use of caustics (acid-based cleansers) will not be approved nor supplied by National Park Service. The contractor shall not use any material which the COR determines would be unsuitable for the purpose or harmful to the surfaces to which applied. The National Park Service shall furnish all Safety Data Sheets (SDS) for any materials used in the performance of this contract.

WASTE DISPOSAL BID OPTIONS: Bid proposal must include which alternative and cost associated the contractor is proposing.

#1) Waste Disposal: All debris and waste shall be disposed of offsite. National Park Service shall determine daily trash drop off located on site for contract to drop off trash. National Park Service shall remove trash from site daily Monday–Friday. All debris and waste shall be disposed of offsite at designated bulk trash disposal located at Sion Farm warehouse area.

#2) Waste Disposal: All debris and waste shall be disposed of offsite in an approved, legal landfill or disposal site per territorial regulations. Contractor is responsible of the removal from the work on a daily basis.

3#) Waste Disposal: All debris and waste shall be disposed of offsite in an approved, legal landfill or disposal site per territorial regulations. Contractor is responsible for the removal of the debris every other day.

Contract Employees/Supervisor(s) The contractor must designate in writing a person who has authority to act for the contractor on a day-to-day basis at the worksites who has the authority to accept and sign for inspection reports and all other correspondence on behalf of the contractor. The contractor shall also designate an alternate supervisor to act in the absence of the designated supervisor. This alternate will have the same responsibilities and authorities as the on-site supervisor. The supervisors and/or alternates shall be available by phone or in person if needed at all times when the contract work is in progress.

No Government employees, other than the COR or designate acting within their roles, are authorized to exercise either direct or indirect supervision over, or provide direction to, the contractor’s employees. The contractor shall provide this designation written to the COR at least five workdays prior to the contract starting date the names, telephone numbers, and pager numbers of on-site supervisors and their alternates. Competent supervisory personnel shall be employed, and they will at a minimum have completed a supervisory training course or supervisory experience. At the discretion of the COR, experience may be substituted for formal training.

Contract Supervisor shall be available during the operational hours of this contract via on site, phone call, or E-mail

It is important that the contractor use skilled and professional labor assets to satisfactorily furnish the appropriate level of services specified in this contract. Failure to produce a satisfactory level of quality by contract employees could result in appropriate negative adjustments based on formal inspections by NPS personnel. The personnel employed by the contractor shall be capable employees, trained and qualified in custodial type work.

The successful contractor is required to provide clean serviceable uniforms to employees accomplishing daily custodial tasks that clearly indicate the first name of the employee and the company name and logo on the uniform. When evaluating the quality of work performed, uniform appearance of employees will be taken into consideration in the overall performance. The contractor in conjunction with the government will decide the type of uniform clothing to be worn by contractor employees. Every employee shall be in uniform no later than ten working days from the date an employee first enters on duty.

Work processes, practices, and procedures shall minimize exposures to workers, building occupants, and visitors and contribute to the promotion of environmental stewardship. All work shall comply with the applicable requirements of EPA 40 CFR 761. All work shall comply with applicable federal, state, and municipal safety and health requirements. Where there is a conflict between applicable regulations, the most stringent will apply. Additionally, the contractor must comply with the applicable Occupational Safety and Health Administration (OSHA) Standards specified under 29 CFR part 1910 and other Federal, Territory, and local regulations for the purpose of providing safety precautions to all his employees who are subject to occupational exposure to potentially infectious blood, body fluids and/or materials as a result of the custodial work performed under this contract.

The contractor is responsible for providing the necessary training and education to his employees affected by the OSHA standards and ensuring safe and sanitary work conditions for his employees. The contractor is also responsible for providing, at no cost to his employees, appropriate personal protective equipment such as, but not limited to, gloves, masks, and eye protection (reference section 1910.1030, Blood borne Pathogens).

Personal Protective Equipment is specialized clothing or equipment worn by an employee for protection against a hazard. General work clothes (e.g., uniforms, pants, shirts, or blouses) not intended to function as protection against a hazard is not considered to be personal protective equipment.

The contractor is required to provide on-going client relations training for their employees. This training will stress the importance of conflict avoidance and problem resolution. Emphasis will be placed on grooming, proper attire, and the importance of professionalism and courtesy in day- to-day contacts with building occupants and visitors.

Performance Standards The Successful contractor will be evaluated on a regular basis by NPS officials regarding the quality of the janitorial, cleaning, and other services provided in the facilities at Christiansted National Historic Site. Through Partnering and careful and open communications, the success of the work of this contract will be insured. NPS representatives will spend a substantial quantity of time providing on site guidance to company representatives to ensure that standards and quality of work are clearly communicated to company officials and employees. It is difficult to produce written communications that adequately describe terms like “quality of work”, “craftsmanship” and “very clean”. The alternative is to have careful, clear, and open communications between the Contractor and the Government.

The NPS intends to encourage the foundation of a cohesive partnership between the contractor, Christiansted National Historic Site personnel, tenants, and visitors. The partnership will be structured to draw on the strengths of each organization to identify and achieve reciprocal goals.

The objectives are effective and efficient contract performance, on schedule, customer-focused service, and in accordance with the contract documents. This partnership will be multilateral. Any costs associated with refining this partnership (such as: time costs of the attending personnel, costs of transportation and lodging, etc.) will be borne by each project partner for their firm with no change in contract price. The cost of partnering meetings, including the facilitator, meeting room, supplies, etc., will be borne by the park.

A higher level of effective communication between the Government and contractor is essential for partnering and performance-based service contracting to succeed. The success of a performance-based service contract is shared between the Government, the contractor, and the tenant. The contractor needs to move from external inspection by Government inspectors to extensive self-management of quality. All parties should act proactively to reduce service costs.

All contract supervisory, management and field employees are required to attend an orientation conducted by NPS officials. The orientation will include an explanation of the occupant agency’s function and a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The contractor's employees shall be familiar with the facility fire alarm system. All employees shall be trained on the procedures to follow in the event of fire or other emergency.

The contractor shall provide an outside business telephone for use in making calls in conducting business associated with this contract. In addition, the contractor shall furnish electronic paging or communications devices to enable the COR or his representative to contact the contractor’s representative 24 hours a day. All costs and charges for communications services are the sole responsibility of the contractor. No government phone lines shall be used for the contractor’s routine business communications.

Performance Work Statement

The National Park Service recognizes that the contractor has a higher level of expertise in custodial service work. As a result, NPS officials will rely heavily on that level of knowledge to accomplish the work of this contract. As mentioned previously, careful communications between the Contracting Officers Representative (COR) and the contractor are expected and must be maintained on a regular basis. Daily interaction of NPS officials with contract employees is required and expected.

The Danish West India and Guinea Company Warehouse

As the center for the accomplishment of park business, this building is expected to be maintained at the highest level. The building is an occasional source of visitor information and for transacting business with contractors, friends’ groups, and other associated partners.

Performance Criteria The National Park Service considers general office space as critical for the performance of government business. Studies indicate that the employee office environment is vital to maximize productivity and efficiency. A high level of cleanliness and environmental quality must be maintained in this building.

Restroom, Upper Level: Employee restrooms are used by as many as 15 employees during a workday and as a result require increased work intensity for the contractor. Occasionally as many as 25 people are present during business meetings and the special proceedings. This office space approaches class “A” in level of work required. The employee restrooms are to be cleaned and sanitized daily. Contract employees, on an ongoing basis during the workday, must periodically re-check and re-supply this restroom. Task Frequency: Five (5) days a week Monday-Friday 9:00am to 2:00pm

Restroom, Lower Level: The restroom on the lower level is used during special meetings, conferences and other gatherings. Because of the limited use, cleaning and sanitizing needs are less frequent. The cleaning, when accomplished, is at the highest level of quality. Task Frequency: Once (1) a week 9:00am to 2:00pm or as arranged with the contractor for special events or meetings.

Offices, Upper Level: The offices shall be cleaned to very high-quality standards. The contractor shall use their professional expertise in conjunction with the (COR) to establish the cleaning service level of this office space. There are six closed offices, a lobby and two shared/common offices. Task Frequency: Once (1) a week 9:00am to 2:00pm or as arranged with the contractor when special needs arise.

Meeting Room, Lower Level: As the parks sole business assembly/meeting facility this room must be maintained appropriately to provide a comfortable and business-like environment. Task Frequency: Once (1) a week 9:00am to 2:00pm or as arranged with the contractor when special needs arise.

Public Restroom Facilities

Restrooms Within the Fort

Performance Criteria:

The facilities must be serviced repeatedly during the day and are to be maintained free of debris, odors and cleansed appropriately. Consumable supplies, such as toilet paper, hand soap and paper towels will be always available for public use. These facilities are to be re-checked and spot cleaned periodically and serviced/re-stocked as necessary throughout the day to maintain a sanitary and pleasant facility for park visitors. Task Frequency: Seven (7) days a week 8:00am to 4:00pm. Once in morning between 8:00 and 9:30 am and once in afternoon after 2:00 pm, at a minimum. Routine and periodic walk-throughs of the restroom should occur throughout the day for spot cleaning, and safety checks of all water or debris on the floors and public areas.

Fort Christiansvaern Maintained Landscape

Christiansted NHS maintains 7.2 acres of visitor use landscape. It is mostly grass but also has a parking lot and sidewalks. These grounds are to be cleaned of debris and litter daily to maintain a clean presentable view for maximum visitor satisfaction. Task Frequency: Seven (7) days a week 7:00am to 3:00pm. Once in morning between 8:00 and 9:00 am and once in afternoon after 2:00 pm.

Fort Christiansvaern

Visitor Contact Station

The primary Visitor contact/information facility is located at the entrance to Fort Christianvaern.

Park Visitors are the primary clients of the National Park Service; every attempt is made to provide an exceptional and exclusive encounter with the resources at the site. Visitors are greeted at this location during the day by park employees providing orientation and historical context for the park and the fort. Since this area is often the only encounter with park employees by visitors, the space must provide a quality experience for those visitors. A very high level of cleanliness must be maintained by the contractor in this area. Because of the age of the interior space and the necessity of maintaining the historical perspective at this location custodial intensity is increased. The contractor is expected to frequently re-check the area cleanliness. Task Frequency: Seven (7) days a week 9:00am to 2:00pm

Detention cells under stairs.

Soldiers Barracks/Ground Level

Description:

According to an 1836 plan of the garrison, the southwest bastion served as soldier’s barracks. This room contains 5 wrought iron bunk frames mattresses, and pillows made up with blankets arranged on top. A simple wooden box-type footlocker sits at the foot of each bunk. One footlocker is opened to show items of clothing. Three wood cabinets, or closets, stand against the north and south walls. The bed frames are period pieces. The furniture items are modern reproductions.

Contractor shall dust with feather duster and/or damp cloth on furniture top remove debris. No cleaning solution is to be used. Sweep floors clear of debris. Report condition of bed linens to Facilities Manager.

Task Frequency: Biweekly (every two weeks)

Detention Cells/Ground Level Located under the stairs along the first-floor arcade. Cells were used for the detention for a variety of individuals. Sweep floors clear of debris. Wipe exterior doors with 10% water bleach solution.

Kitchen/Ground Level

The kitchen was constructed in 1748 in the southwest bastion. Sweep floors clear of debris. Dust cistern cover with duster or damp cloth.

Task Frequency: Biweekly

Casement and Latrines/Ground Level Sweep floors clear of debris. Dust surfaces.

Artillery Shed/Ground Level This shed housed cannon and related noncombustible ordnance material. Today the room houses cannon and mortar for exhibit. Sweep floors clear of debris. Dust cannons and carriages. Clear debris from mortar muzzle.

Gunpowder Magazine/Ground Level This vaulted room, located in the north end of the fort beneath the water battery, contained wooden barrels filled with gunpowder used for firing artillery. The

Room currently houses replicas of these storage barrels. Contractor shall sweep floors clear of debris. Dust exhibit objects using feather duster and/or damp cloth.

Arsenal/Ground Level This room in the northeast bastion houses exhibit ordnance material, including artillery and small arms. Muskets and swords and their appurtenances were stored in the arsenal. The room currently houses non-functioning replicas of guns, ammunition bags and swords.

Contractor shall sweep floors clear of debris.

Dust exhibit objects.

Dungeon/Below Ground Level Located beneath the southwest bastion, this enclosed cell was used for incarcerating runaway slaves and other lawbreakers. Later this room served as a storeroom. Contractor shall sweep floors clear of debris.

Dungeon entrance

NPS Office

Common Room/Second Floor Located on the southwest part of the fort adjacent to the water battery, this room currently houses several small cannons that need cleaning. Sweep floors clear of debris. Dust cannons and carriages.

Remove debris from windowsills/dust.

Waysides/Various Locations within the Fort Remove dust and dirt with damp cloth. No cleaning solution.

Task Frequency: Weekly

Exterior Doors-First and Second Floors/Ground Level and Second Floor Wipe doors with 10% water bleach solution.

Task Frequency: Monthly

Fort Grounds and Bandstand

The Bandstand on the grounds of Fort Christiansted is a structure that provides a vista of the harbor while providing a shaded resting place for park visitors. The floor of the stand shall be swept daily, and damp mopped as needed. Task Frequency: Seven (7) days a week 9:00am to 2:00pm

Scale Building/Offices

As described in the Danish West India and Guinea Company Warehouse description the NPS considers general office space as critical for the performance of government business. A high level of cleanliness and environmental quality must be maintained in this building.

Offices, Upper Level: The offices on the second floor of the building shall be cleaned to high quality standards. The contractor shall use their professional expertise in conjunction with the (COR) to establish the cleaning service level of this office space. There are three offices, two lobbies, and one restroom on the second floor of the building. The steps and landings leading to the second floor must be swept during the cleaning cycle. Task Frequency: Five (5) days a week Monday-Friday 9:00am to 2:00pm

Scale Room, Ground Level: The scale room is open to the public daily. It houses the scales used for collecting duties and taxes during the historic period. This room shall be swept and policed daily. The pit housing the scales themselves shall be vacuumed and trash and debris removed daily after the room is opened to the public. Special instructions shall be provided to contract employees for cleaning around the historic scales in the room. Task Frequency: Seven (7) Days a week, 9:00am to 2:00 pm

The Danish Customs House Offices

As previously described, the NPS considers general office space as critical for the performance of government business. The building is an occasional source of visitor information and for transacting business with contractors, friends’ groups, and other associated partners. A high level of cleanliness and environmental quality must be maintained in this building.

Offices, Upper Level: The offices on the second floor of the building shall be cleaned to high quality standards. The contractor shall use their professional expertise in conjunction with the (COR) to establish the cleaning service level of this office space. There are three offices and a conference room on the second floor of the building. The steps and landings leading to the second floor shall be swept during the cleaning cycle. Task Frequency: Five (5) days a week Monday- Friday 9:00am to 2:00pm

Restroom, Lower Level: Employee restrooms are used by as many as 10 employees during a workday and as a result require increased work intensity for the contractor. Occasionally as many as 15 people are present during business meetings and the special proceedings. The employee restroom is to be cleaned and sanitized daily. Contract employees, on an ongoing basis during the workday, must periodically re-check and re-supply this restroom. Task Frequency: Five (5) days a week Monday-Friday 9:00am to 2:00pm

Sion Farm Housing Area

Performance Criteria Sion Farm Housing units may be used as lodging for transient and short term stays for special events and park programs such as the Student Conservation Association and the Inventory and Monitoring Team. These units shall be cleaned to a high standard on an as needed basis. This cleaning will be performed after visitor leaves the premises. Ceiling Fans, walls, windows, doors, kitchen dishes, appliances, and furniture throughout the house shall be cleaned. There are 3 bedrooms and 2 bathrooms in these 1200 Sq Ft units. Cleaning of linen and towels shall also be performed using washer and dryer at each unit as necessary. The trash shall be taken to the dumpster located at Sion Farm. Transportation to Sion Farm is the responsibility of the contractor. A cleaning checklist will be provided by the park specifying task needing to be completed. The house needs to be cleaned within an eight-hour shift, and the schedule will be provided by the COR as provided by the Housing Manager.

Task Frequency: as needed on request per the COR. Typically this will occur 10 times a year.

CONTRACTORS OVERHEAD/ADMINISTRATIVE REQUIREMENTS

Emergencies: In case emergency conditions exist during the contractor’s employees’ normal working hours (such as flooding of a particular section of the facility), the contractor shall direct their work force, as directed by the COR, to meet the emergency need. When the emergency is over and contract employees are no longer needed, they shall return to their normal duties.

Administration: The Contractor shall record the man hours expended each month for services rendered. The Contractor shall submit to the COR a record of service hour usage monthly for review and approval. Commensurate with commercial work standards of similar scope, the contractor shall expend an appropriate level of support/supervisory services (overhead). Overhead is expected to average no more than 15 percent of the total cost of labor equipment and material in this scope of work. Generally, the Contractor will furnish all hours and will be recorded on Form 139, Record of Time of Arrival and Departure from Building.

Contractor Surveillance Plan Quality Control: The Contractor shall establish a complete Quality Control Program to assure that the requirements of the contract are met. At least 7 calendar days prior to the start date of the contract, the Contractor shall submit a Quality Control Plan (QCP) the COR for approval.

The QCP shall be a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable.

Contractor Inspections: An inspection system that is tailored to the specific areas covered under the terms of the contract and one that covers all services specified in this contract. The Contractor will devise a checklist for use during the regularly scheduled and unscheduled QCP inspections.

The checklist used must be signed and dated by the inspector when the inspection is completed.

The Contractor shall identify all personnel who will be performing QCP inspections by name, title, and type of inspection each is authorized to perform. The person who performed the work being inspected shall not perform Quality Control Inspections.

Record Keeping: The Contractor will maintain a local file of all inspections conducted by the Contractor or his/her employees, including the corrective actions taken. This documentation shall be made available to the Government during the term of the contract. A copy of these inspection reports shall be submitted to the COR or his/her representative by COB of the Monday of the following week. The COR may compare inspections performed by the Contractor's inspectors against the actual conditions which exist at that point in time.

Customer Feedback Program: The performance of Quality Control Inspections in accordance with the approved Quality Control Program is an essential part of this contract. The Government will actively enforce all aspects of the approved Plan. Failure to submit a Quality Control Plan to the COR for approval will result in the withholding of all moneys due the Contractor until such time as the Plan is received, reviewed, and approved. The contractor shall institute an occupant feedback program as a means of assisting in documenting certain kinds of service problems. The tenants will contact the on-site supervisor regarding any feedback. If the problems are not resolved with two (2) days of initial contact, the tenant will contact the COR. A feedback log will be maintained by the contractor for review by the COR at any time. This occupant feedback log will be used, in conjunction with other techniques, to evaluate the contractor’s performance.

National Park Service Quality Assurance and Inspection

During the life of the contract, the quality and timeliness of the contractor’s performance will be documented by Christiansted National Historic Site officials. Excessive complaints or continued non-compliance with contract requirements may result in the Government assessing deductions, contracting for the services by other means and charging the contractor for all costs incurred (including any administrative costs), or ultimately in the cancellation of the contract. The COR may use any or all this information in evaluating the contractor’s performance including the contractors own (internal) quality assurance evaluations.

Reasonable and random inspections may be performed and documented by Christiansted National Historic Site. Government inspections will be performed by or under the direction or supervision of Government personnel and in conjunction with the contractor’s management overhead. Quality of performance will be based on contractor’s conformance to contract requirements. The park may;

compare the contractor’s quality control inspections against the actual conditions which exist at that point in time, use minutes of meetings and customer surveys and records to assess effectiveness of the contractor’s performance, use the occupant feedback log (including service call responses) in evaluating the contractor’s performance, make formal tours and inspections through the building and other areas covered by this contract to ascertain that services are being performed appropriately.