Mobile_Communication_Services_Solicitation.docx

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number S-IT700-15-Q-0039, Prices, Block 23

· Continuation To SF-1449, RFQ Number S-IT700-15-Q-0039, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

· Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

CONTINUATION TO SF-1449, RFQ NUMBER S-IT700-15-Q-0039

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

1. SCOPE OF CONTRACT

The contractor shall provide mobile telephone services to the U.S. Embassies in Rome (Tri-Mission Rome) and to the U.S. Consulates in Milan, Florence, and Naples, and offices in Venice and Palermo, Italy (hereinafter called “Mission Italy”).

The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. Mission Italy will pay the Contractor on a monthly and/or bi-monthly basis for standard services that have been satisfactorily performed.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the activation date of service, with four one-year options to renew.

III. PRICING – All prices are in Euros

III.A Base year of service (Estimated Quantities – The base year of the contract starts on the activation date of service and continues for a period of 12 months)

Standard Services.

Rental and maintenance of cell phones, to include replacement of malfunctioning, lost, or stolen phones (BlackBerrys, IPads and other devices are furnished by the Mission Italy), as well as provision of network communication services as specified below. NO POOLED SERVICES ARE ACCEPTED.

III. A. Standard Services – Base Year of Service – Estimated Quantities & Prices

Per month

4.Voice Services – Unlimited traffic BUT ROAMING

Unlimited Monthly fixed rate

Unlimited versus EU, USA and Canada Up to 150 minutes/month within RoW Additional Monthly fixed rate

Within RoW Overage per minute

Unlimited versus EU, USA and Canada Up to 50/month within RoW Additional Monthly fixed rate

Overage each

Unlimited to-from EU, USA and Canada Up to 150 minutes/month to/from RoW Additional Monthly fixed rate

To/from RoW Overage per minute

Unlimited to/from EU, USA and Canada Up to 150 to/from RoW Additional Monthly fixed rate

Overage each

5. Domestic Data Services – Unlimited traffic

6. International Data Roaming

Up to 5GB/month in EU, USA and Canada Up to 500 MB within RoW Additional Monthly fixed rate

Overage per 150 MB

Up to 5GB/month in EU, USA and Canada Up to 500 MBwithin RoW Additional Monthly fixed rate

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Roaming Zones - Following is the countries coverage per zone

Zone 1 – Europe, USA and Canada Zone 2 – Rest of the World

Per zone usage of the quantities specified above is spread as follows

Zone 1 – 80% Zone 2 – 20%

Minimum and Maximum Amounts/Quantities for the Base Year.

During this contract period, the Mission Italy shall place orders totaling a minimum of 50 devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 1,000 devices. This reflects the contract maximum for this period of performance.

III.B Option Year One (Estimated Quantities –Option Year One of the contract starts at the end of the base year of service and continues for a period of 12 months)

Standard Services.

Rental and maintenance of cell phones, to include replacement of malfunctioning, lost, or stolen phones (BlackBerrys, IPads and other devices are furnished by the Mission Italy), as well as provision of network communication services as specified below. NO POOLED SERVICES ARE ACCEPTED.

III. B. Standard Services – Option Year One of Service – Estimated Quantities & Prices

4.Voice Services – Unlimited traffic BUT ROAMING

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage each

Unlimited to-from EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited to/from EU, USA and Canada

Additional Monthly fixed rate

Overage each

5. Domestic Data Services – Unlimited traffic

6. International Data Roaming

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Overage per 150 MB

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Zone 2 – Rest of the World

Per zone usage of the quantities specified above is spread as follows

Zone 1 – 80% Zone 2 – 20%

Minimum and Maximum Amounts/Quantities for Option Year One.

During this contract period, the Mission Italy shall place orders totaling a minimum of 50 devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 1,000 devices. This reflects the contract maximum for this period of performance.

III.C Option Year Two (Estimated Quantities –Option Year Two of the contract starts at the end of Option Year One and continues for a period of 12 months)

Rental and maintenance of cell phones, to include replacement of malfunctioning, lost, or stolen phones (BlackBerrys, IPads and other devices are furnished by the Mission Italy), as well as provision of network communication services as specified below. NO POOLED SERVICES ARE ACCEPTED.

III. C. Standard Services – Option Year Two of Service – Estimated Quantities & Prices

4.Voice Services – Unlimited traffic BUT ROAMING

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage each

Unlimited to-from EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited to/from EU, USA and Canada

Additional Monthly fixed rate

Overage each

5. Domestic Data Services – Unlimited traffic

6. International Data Roaming

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Overage per 150 MB

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Zone 2 – Rest of the World

Per zone usage of the quantities specified above is spread as follows

Zone 1 – 80% Zone 2 – 20%

Minimum and Maximum Amounts/Quantities for Option Year Two.

During this contract period, the Mission Italy shall place orders totaling a minimum of 50 devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 1,000 devices. This reflects the contract maximum for this period of performance.

III.D Option Year Three (Estimated Quantities –Option Year Three of the contract starts at the end of Option Year Two and continues for a period of 12 months)

Rental and maintenance of cell phones, to include replacement of malfunctioning, lost, or stolen phones (BlackBerrys, IPads and other devices are furnished by the Mission Italy), as well as provision of network communication services as specified below. NO POOLED SERVICES ARE ACCEPTED.

III. D. Standard Services – Option Year Three of Service – Estimated Quantities & Prices

4.Voice Services – Unlimited traffic BUT ROAMING

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage each

Unlimited to-from EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited to/from EU, USA and Canada

Additional Monthly fixed rate

Overage each

5. Domestic Data Services – Unlimited traffic

6. International Data Roaming

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Overage per 150 MB

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Zone 2 – Rest of the World

Per zone usage of the quantities specified above is spread as follows

Zone 1 – 80% Zone 2 – 20%

Minimum and Maximum Amounts/Quantities for Option Year Three.

During this contract period, the Mission Italy shall place orders totaling a minimum of 50 devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 1,000 devices. This reflects the contract maximum for this period of performance.

III.E Option Year Four (Estimated Quantities –Option Year Four of the contract starts at the end of Option Year Three and continues for a period of 12 months)

Rental and maintenance of cell phones, to include replacement of malfunctioning, lost, or stolen phones (BlackBerrys, IPads and other devices are furnished by the Mission Italy), as well as provision of network communication services as specified below. NO POOLED SERVICES ARE ACCEPTED.

III. E. Standard Services – Option Year four of Service – Estimated Quantities & Prices

4.Voice Services – Unlimited traffic BUT ROAMING

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited versus EU, USA and Canada

Additional Monthly fixed rate

Overage each

Unlimited to-from EU, USA and Canada

Additional Monthly fixed rate

Overage per minute

Unlimited to/from EU, USA and Canada

Additional Monthly fixed rate

Overage each

5. Domestic Data Services – Unlimited traffic

6. International Data Roaming

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Overage per 150 MB

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Up to 5GB/month in EU, USA and Canada

Additional Monthly fixed rate

Zone 2 – Rest of the World

Per zone usage of the quantities specified above is spread as follows

Zone 1 – 80% Zone 2 – 20%

Minimum and Maximum Amounts/Quantities for Option Year Four.

During this contract period, the Mission Italy shall place orders totaling a minimum of 50 devices. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 1,000 devices. This reflects the contract maximum for this period of performance.

III.F GRAND TOTAL PRICES.

Total Price for Base Year plus All Option Years is as follows:

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Grand Total for Base + All Option Years

IV. VAT

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy is exempt from payment thereof.

CONTINUATION TO SF-1449, RFQ NUMBER S-IT700-15-Q-0039

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The three U.S. Embassies in Rome, U.S. Consulate in Milan, U.S. Consulate in Florence and U.S. Consulate in Naples, and offices in Venice and Palermo, Italy (hereinafter called “Mission Italy”) are using 700 SIM connections for official purposes. The Contractor shall provide, by means of its own network (a mobile virtual network operator (MVNO), or mobile other licensed operator (MOLO) is not acceptable), complete mobile telephones services for the United States Government (USG) offices listed above. Services provided shall include:

· Rental and maintenance of a limited number of cell-phones, equipment, and accessories with SIM cards, and additional SIM cards for use in USG owned devices

· Cell phone calls within Italy to other cell phones, landlines, etc.

· International calls when requested - including full international roaming.

· Domestic data service and plan; international and roaming when requested.

· Cellular data service when requested: preferably on 4G-LTE network.

· SMS messaging domestic; international when requested.

· Voice Mail capabilities.

· 24 hours a day, seven days a week, 365 days a year customer service availability for Tier One (see definition under 1.9) trouble calls, with priority services for Mission Italy personnel.

· Monthly detailed billing of calls made electronically delivered to the Contracting Officer Representative (COR) or Government Technical Monitor (GTM) via CSV delimited files, or EXCEL file (not hard copy, and not pre-formatted). A formatted PDF file, in addition to the data files, would also be welcome, but will not be acceptable as the deliverable.

· Provide the ability to control services (add/remove lines) and to monitor expenses via access to an application or automated website made available to the COR and GTM.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied within two (2) hours of notification of interruption (per contractor’s Quality Assurance Service Plan, item 15 below), the COR or GTM must be immediately notified via phone call and email of any problems, and given an hourly update until the issue is resolved.

EQUIPMENT PACKAGE

The basic package shall include, but is not limited to, the following items:

· Three band (tri-band) Mobile Phone (900 – 1800 – 1900 Mhz)

· Batteries (Lithium-Ion)

· Battery charger

· Personal hands free unit

· Belt Clip or Pouch

· User manual (in English)

· Safety certificate and brochures

The Contractor shall be responsible for the issuance of new leased cell phones (SIM cards included) and additional SIM cards up to the maximum, if needed, for the transfer of cell-phone numbers registered in the Mission Italy name. This task shall be completed within 30 calendar days after contract award and Contractor receives from the Mission Italy a detailed list of cell phone numbers, service providers, and cell-phone instruments needing replacement.

The Contractor shall guarantee that the transfer of 50 cell-phone numbers (for top clients) from one provider to another, if needed, will be immediate without any disruption in the service. The COR and the Contractor will coordinate this changeover.

After three (3) years from initial award (should this contract be renewed for an additional option year) the Contractor shall replace all phones that are older than 24 months with new equivalent, or advanced models, at no cost to the Mission Italy. The replacement cell phone model must be of same, or higher quality, than model replaced.

CALLS WITHIN ITALY

The Contractor shall ensure on a 24-hour basis at least 95 percent local network coverage around Italy with special consideration to all urban areas and main traffic routes. Local network coverage issues (areas with less than 95 percent coverage as detailed by customer complaints of lack of coverage and vendor testing of coverage areas) shall be addressed officially and remediated; coordination of these efforts with the COR is required. Measurement of this coverage, and response to issues, will be reported to the COR per the Contractor’s QASP.

INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the United States of America (USA), USA territories, all European countries, and all other worldwide countries where telephone services are available.

INTERNATIONAL ROAMING

The Contractor shall provide as extensive full international roaming (e.g., the capability to make and receive calls to-from Italy, the visited country, and a third country) connectivity as possible, with special interest of the Mission Italy for roaming within all of Europe and the USA.

WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites when requested. Domestic data service should be on 4G-LTE network, on 3G network where 4G is not available.

International data roaming service should be on 4G-LTE network, on 3G or EDGE where 4G is not available.

SMS MESSAGING

The Contractor shall provide access to 24-hour SMS messaging.

VOICE MAIL

The Contractor shall provide Voice Mail services in English and Italian languages. A voice Mail Box shall be prepared for each number separately as per standard practice. The user should be able to administer their voicemail box in English or Italian and a password should be required.

DATA SERVICES

The Contractor shall provide data services for access to the Internet that support at a minimum the following devices:

· RIM BlackBerry and BES10 devices,

· Apple iPhone,

· Apple iPad,

· Windows Smart Phones and tablets,

· Huawei Wi-Fi Routers,

· Android Smartphones, tablets, and cameras.

CUSTOMER SERVICE - DEDICATED

The Contractor shall provide Tier 1 technical support during Mission Italy business hours (0830-1730 Monday through Friday) for setting up voice mail, roaming questions, questions on the phone features, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through its Customer Service Centers.

The Contractor also provides direct access to at least four specialized agents for the purpose of reporting higher level (Tier 2 and 3) equipment problems and malfunctions, billing inquiries and/or customer questions regarding accounts and/ or services specific to Mission Italy. This Tier 2 and 3 level support will be available 24-hours a day, 7 days a week (including holidays and weekends). The COR or GTM will be authorized to interact with the dedicated Customer Service personnel identified. The response to a request for dedicated services from the COR should take place within 2 hours of said request with an official service ticket number, and a maximum 48 hour resolution time of the issue as measure by the 24 hour clock (not business hours). The Contractor also will provide an additional name and number of a supervisor or manager contact number for the COR or GTM to contact if additional escalation of the issue is necessary.

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

1.1.1 Definition of Provider Technical Support Tiers:

Tier 1 Tier I is the initial support level responsible for basic customer issues. The job of a Tier I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. This level should gather as much information as possible from the end user. Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Personnel at this level have a basic to general understanding of the product. The goal for this group is to handle 70-80 percent of user problems before finding it necessary to escalate the issue to a higher level.

Tier 2 Tier II is a more in-depth technical support level than Tier I and the techs are more experienced and knowledgeable on a particular product or service. Tier II denotes advanced technical troubleshooting and analysis methods. Technicians in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

Tier 3 Tier III is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. Tier III denotes expert level troubleshooting and analysis methods. These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues.

DETAILED MONTHLY BREADKOWNS

1.1.2 The Contractor shall provide monthly breakdowns of calls made by individual numbers. The Contractor shall provide monthly breakdowns of calls made by individual numbers in an electronic format – both formatted and a CSV delimited file (or Excel file). The breakdowns shall clearly show:

· Called Number (except for the last 4 digits)

· The Time And Date Of The Call

· The Duration Of The Call

1.1.3 The breakdowns shall be sub-divided by billing center (centro di costo) and attached to each per-agency invoice. Listing of billing centers (centri di costo) will be provided and kept updated by the COR. Transfer of lines from a one billing center (centro di costo) to another should be easy and the bill should promptly reflect the change within one billing cycle of notification to the Contractor.

1.1.4 The monthly lists of calls made shall be forwarded to the COR within the first five (5) working days of the subsequent month to the following address:

U.S. Embassy Attn. IPC-TIC Via Sallustiana, 49 00187 Rome, Italy

INVOICING

(a) The Contractor shall submit monthly and/or bi-monthly invoices to the Financial Management Center of the US Embassy in Rome, Italy (with copy to the COR and the GTM) at the addresses shown in paragraph D below. A proper invoice must include the following information:

· Contractor's name and bank account information for payments by wire transfers

· Invoice Date

· Contract number

· A summary showing a listing of each line with total bi- monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

· A detailed list of all calls made for each line (except for the last four (4) digits of the number called).

· Cost for rental (and maintenance) of devices, if separate from lines.

· Prompt payment discount if any

· Name, title, phone number, and address of person to contact in case of defective invoice

(b) If an invoice does not contain the above information, Mission Italy reserves the right to reject the invoice as improper and return it to the Contractor within seven (7) calendars days. The Contractor must then submit a proper invoice.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor will send all invoices to the following address:

U.S. EMBASSY

ATTN. FMC

Via Sallustiana, 49 00187 Rome, Italy

With copy to :

U.S. Embassy Attn. IPC-TIC Via Sallustiana, 49 00187 Rome, Italy

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice

(f) Upon written request by the Contractor - the COR will provide annual exemption certificate of Value Added Tax (VAT - IVA) according to host country VAT laws.

SOFTWARE

The Contractor shall provide application(s) that will allow for direct administrative control over the Mission Italy cell phone program, specifically to activate and deactivate the cellphone services (Roaming, SMS, Voice Mail, etc.)

KEY PERSONNEL

The Project Manager must be able to converse in English and Italian. The Contractor shall assign to this contract the following key persons:

POSITION/FUNCTION NAME

Project Manager __________________________

Project Manager Alternate __________________________

The Contractor shall notify Mission Italy of the names of the Financial/Accounting Manager (and his/her alternate), as well as of the Cyber Systems Network Manager (and his/her alternate) no later than 10 days after the contract award. Should any of the above professionals change during the period of this contract, the new names shall be notified to the COR no later than three (3) working days after such a change.

During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the COR within 15 calendar days after the occurrence of any of these events and provide the information required below to the COR at least 15 days before making any permanent substitutions.

After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the COR of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the COR.

The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The COR will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information.

PERMITS

Without additional cost to the Mission Italy, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Italian country laws.

GOVERNMENT FURNISHED PROPERTY.

The Government intends to use Government Owned Equipment and Accessories as listed below. The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes for all existing Government devices.

The list of Mobile Devices that are currently owned by Mission Italy and that the Government intends to use with the services provided in this contract is as follows:

· Apple iOS devices: iPhone5(S) – iPhone6 (plus) – iPad 2 – iPad Mini, etc.

· RIM devices: Blackberry BES 10 (e.g. Z10), etc.

· Android devices: smart phones, tablets, and cameras, etc.

· Windows Smart phones and Tablets, etc.

· Huawei Wi-Fi routers and other Wi-Fi routers as needed.

· GSM Micro Combi Vox: Environmental monitoring devices operating with SMS or voice service

ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number and appropriate security codes PIN and PUK to the COR within one working day after receiving an official request for additional lines (no more than 24-hours after the request is received, excluding weekends and holidays).

In addition to the 700 active SIM crds, the Contractor will provide 30 “blank” SIM cards each year for use as needed and single replacement of SIM card due to e.g. loss of microchip, destruction of microchip, user enters wrong PUK code and microchip is disabled, etc. The COR will notify the Contractor immediately upon use of these SIM cards.

NON-OFFICIAL LINES

This Contract is valid only for official Mission Italy needs.

DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer Mission Italy the option to take advantage of any promotional programs that it offers and that is suited for use by Mission Italy staff. The Mission Italy, at its own discretion, will have the option to take or reject the opportunity.

DELIVERY ORDERS

The COR will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 5 business days. The Contractor will deliver any new devices requested directly to the COR within one business day of the request.

TRAINING

Upon request, the Contractor shall provide, at no additional cost, training up to three times a year to a group of Mission Italy employees – maximum participants: 30 – on the proper operation of the equipment and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

EQUIPMENT RETURN/DEFECTIVE POLICY

If a Contractor delivered telephone is defective, the telephone will be replaced within two business days of notification of the issue by the COR by the Contractor at no additional cost to the Mission Italy.

SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of survivability of the network in case of emergency, serious disasters, or cyber-attacks when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences. The Contractor shall make this disaster recovery/business continuity plan, including technical details, available for review to the COR and GTM upon request. This should include, if requested, the ability to physically survey the equipment location for purposes of verifying disaster recovery and business continuity planning documents.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) and GTM to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. The Contractor will provide to the COR and GTM, on a monthly basis, performance metrics based on the Performance Objectives set below.

Services.

Performs all services set forth in the scope of work.

All

All required services are performed and no more than two (2) customer complaints are reported to contractor per month by the COR and/or GTM.

Network.

95 percent local network coverage around Italy with special consideration to all urban areas and main traffic routes

Support Resolution of reported service issues

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 Contract Terms and Conditions – Commercial Items (MAY 2015), is incorporated by reference (See SF-1449, Block 27A).

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items.

As prescribed in 12.301(b)(4), insert the following clause:

CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (MAY 2015)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Dec 2014)

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

X__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

X__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C. 6101 note).

X__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2014) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Oct 2014) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages-Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

__ (26) 52.222-19, Child Labor-Cooperation with Authorities and Remedies (Jan 2014) (E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Jul 2014)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (JUL 2014) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

__ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (AUG 2013). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-13.

__ (37)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b).

X__ (39)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

__ (40) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513).

__ (41) 52.225-1, Buy American-Supplies (May 2014) (41 U.S.C. chapter 83).

__ (42)(i) 52.225-3, Buy American-Free Trade Agreements-Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

__ (43) 52.225-5, Trade Agreements (NOV 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

__ (44) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (45) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (46) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

X__ (47) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

__ (48) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

X__ (49) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (50) 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (51) 52.232-34, Payment by Electronic Funds Transfer-Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (52) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (53) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (54)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

__ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

__ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41 U.S.C. chapter 67).

__ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67).

__ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2014)(E.O. 13658).

__ (9) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792).

__ (10) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records-Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form.