SINLEC17R0003_Questions_and_Answers.pdf

Questions and Answers PGR Distance Learning SINLEC17R0003

1) We have been trying to get local vendors in Mexico City to submit bids but it is Easter weekend. Can INL postpone the deadline by a week or at least till Monday April 24th?

Answer: The deadline has been extended to April 26th.

2) Should the past performance information be included in the technical file within the 25 page limit or may a separate file for past performance be submitted?

Answer: A separate file for past performance can be included.

3) For pricing, does the Government want a Narrative file and an Excel file with pricing, or just the excel file with pricing?

Answer: Only the Excel file.

4) Section VII- Virtual Library-Do they have an existing Virtual library in place? If not would the content be made available? In what format is the content made available?

Answer: No, PGR does not have an existing Virtual Library in place. The supplier must also provide the content for the Virtual Library.

5) Section VII- Acquisition tracking courses- please provide more information regarding the courses. Would there be a subject matter expert available to help in the process of creating course work.

Answer: Yes, GoM will provide a subject matter expert

6) Section VII- Video Streaming-Please advise if we can use COTS video streaming software or do we have to develop a custom video streaming software?

Answer: COTS is acceptable

7) What is the current e-learning platform being used? What is the version being used? We see a reference to moodle. Is moodle the e-learning platform being used? Does virtual library, Video streaming and Acquisition tracking courses be integrated with Moodle platform.

Answer: The current e-learning platform is under Moodle version 2.1.2. The virtual Library and acquisition tracking courses must be integrated to the current e-learning platform.

8) Section VII- eBooks Trainings Acquisition- do we have existing ebooks if yes please provide the format of the ebooks?

Answer: No, there are not existing ebooks.

9) Section VII- Acquisition of teaching materials videos- multimedia material has to be created by the proposer or will it be provided to us by GOM?

Answer: The GoM will provide the subject matter, and supplier must provide the material.

10) Section VII- "Digitization of PGR material"- what is the volume of materials? Number of pages? The material forms- books, published materials etc. Does the digitization has to be done onsite or can we do it remotely?

Answer: 30,000 pages approx., on site

11) Section VIII. Knowledge Transfer- Renewal Technology for Capacity Building- Please expand on this service description.

Answer: Knowledge transfer must consist on training the GoM personnel on how to use, maintain, and fix the existing/new software being implemented/used in within the project.

Examples include: operation of the LMS, Echo360, HDM software, and the use of the Content production room and any other new solutions to be implemented.

12) Do you have an incumbent for this project?

Answer: No

13) Section VIII. Content Production Room- what is the size and dimension of the Production room?

Answer: Length: 5.0 meters, Width: 2.0 meters, Height: 2.4 meters

14) Section IV- Remote control for Robotic Camera- There is no reference to the Robotic camera model for which the remote control is requested. Please specify the camera make and model.

Answer: Remote control compatible for Brc-300/z700 model.

15) AntiMalware Security – Is it for Servers or end points or Gateway?

Answer: For servers.

16) Five Radio-Communication Equipment for training coordinators – Can you provide more details?

Answer: The radio communication equipment must be a Two ways radio communication equipment compatible with MOTOTRBO and its accessories.

17) Three years Managed Services – Is this onsite or on call? Can we get SLA details?

Answer: (refer to 10.4 of the PWS) with On site as required. The SLA’s are as follows:

Minimum Standards for Warranty Services

Level of Severity Type of Error Corrective Action

Critical (Failure): System Crash, Key/Critical functionality failure or inoperable, lack or loss of systems (i.e. server down, switch inoperable)

30 Minute Phone Response 6 Hour Restore 3 Business Day Rectify

Critical (Non-Failure): System glitch that does not result in erroneous system functionality.

Non-critical hardware/software component that does not function and

30 Minute Phone Response 24 Hour Restore 5 Business Day Rectify

Minor: System/Application is not functioning efficiently but functions within tolerance according to specifications. Some loss of functionality to major or minor components of hardware/application, but acceptable workaround exists (i e

30 Minute Phone Response 48 Hour Restore 15 Business Day Rectify

Cosmetic: A nice to have; no effect on user performance, system, or design (i.e. incorrect color screen, different graphic)

30 Minute Phone Response 5 business Day Response 30 Business Day Rectify

All response times are during normal local business hours and do not include travel time to and from the affected site if required. Normal business hours include Monday

18) Portable TV Studio System – Can you please give us more description?

Answer: Easy to carry HW/SW Components to edit any video/audio content.

19) Acoustic Conditioning Recording Studio – Can you please provide details like drawing and dimensions?

Answer: Length: 5.0 meters, Width: 2.0 meters, Height: 2.4 meters.

Solicitation Requirement Question

20) Storage capacity in a disk array 48 TB disk-array capacity; growth of storage (Section I)

It is possible to offer disk backup instead of tape backup? Answer: YES, emulation LTO 4 a 6.

21) Storage capacity in a disk array 48 TB disk-array capacity; growth of storage (Section I)

Can the government clarify what kind of information will be supported, such as documents, databases, and video? Please indicate if we can offer duplication and compression license? Answer: Will be supporting, documents, databases, and multimedia files.

Yes, duplication and compression license can be offered as long as it meets all requirements.

22) Storage capacity in a disk array 48 TB

(Section I)

Agents and licensing for Mysql, Linux and Windows.

Can the government specify the number of agents and licenses that we must consider, and the versions of Linux and Windows that we must consider? Answer: The number of licenses will depend upon the architecture suggested by supplier in its proposal.

Linux: 6.5 or greater. Windows: 2012R2 or greater.

23) Storage capacity in a disk array 48 TB

(Section I)

Can we offer the server without a DVD drive?

Answer: NO, DVD is required as built in the server.

24) Storage capacity in a disk array 48 TB disk-array capacity; growth of storage (Section I)

What growth should we consider in terms of information? Answer: 216 TB mínimum

25) Servers with expanding capabilities (Section II)

What is the speed we should consider in the dual port FC card? Answer: 8GB minimum

26) Switch fiber 24 pto (Section II) The equipment is oriented to the brand HP.

Can we offer another brand with similar characteristics?

How many ports do you require if 8 gbps or 16 gbps?

Answer: Yes, equipment suggested must meet all characteristics requested in the PWS and related attachments.

8/24 Base 16-port Enabled 8Gbps SAN Switch

27) Media Server 32TB SAS Storage

(Section II) We would accept to propose superior protection to those mentioned. RAID 0, 1, 10, 5, 50 and 6.

We would accept to propose the whole solution with solid state disk.

We would accept to propose 7.2K disks in 4TB or 6TB instead of 2TB.

We would accept to propose the capacity of up to 250 disks.

We would accept the growth in storage capacity and not in disk number.

We would be willing to offer 200GB SSD or

400GB SSD.

Can the government tell us what kind of information will be supported: documents, databases, and video? Answer: Documents, Databases, multimedia.

Can the government tell us the operating system with which the storage equipment will be integrated? Answer: Windows server 2012R2 or greater and Linux 6.5 or greater

Can the government specify if it is Fast Cache or FastVP? Answer: Neither, it is for cache

Can the government tell us if this section refers to the installation services 1000/3000 Startup SVC? Answer: Yes.

28) Rack of 42" (Section II) Can the government confirm if this is required with perforated or front glass doors and solid rear door ? Answer: Front and Rear door should be perforated