Serv A23-009RN Ice Machine PWS 2023 Nov 09_Redacted.pdf

PERFORMANCE WORK STATEMENT

FOR

ICE MACHINE AND REVERSE OSMOSIS SYSTEM

MAINTENANCE SERVICES

(TINKER AIR FORCE BASE, OK)

Prepared by OC-ALC/OBCA and AFSC/PZIMC

9 November 2023

1.4 Remedial Maintenance (RM): the repair of equipment and systems with part, materials, and labor to restore performance to the designed function in the event of any breakdown or stoppage of the equipment or system where the equipment or system is unable to perform its designed function. RM includes repair and replacement of related components, parts and appurtenances that have failed, no longer perform reliably, or have worn beyond safe tolerances. The CO will make final determination of any RM work being within scope.

1.4.1 RM Procedures:

1. Upon occurrence of a machine or system malfunction, the COR will contact the Contractor and provide the following information in writing:

a. Location of malfunctioning equipment (building #, post/location)

b. Equipment List Line Item #

c. Equipment OC # and/or Serial #

d. Group (equipment owner)

e. Description of Issue

f. Malfunction Report POC (Customer) and Date of Report

2. The Contractor will diagnose the malfunction and provide the COR with a written RM quote for the equipment within 2 business days.

3. COR forwards the quote to the Customer for their review and concurrence.

4. COR forwards Customer-reviewed quote to Contracting for RM approval.

5. Contracting reviews quote and approves or rejects it --

a. If the CO approves quote, approval is sent to the COR, who notifies the Contractor of the approval for RM.

b. If the CO rejects quote, the CO informs COR why quote was rejected, and the COR will work with the Contractor and Customer to resolve the issue with this quote in order to get it approved.

6. Upon completion of repair, the Contractor shall notify the COR which RM was completed in a weekly RM update email.

7. COR will verify the RM has been accomplished.

1.5 Parts and Materials Delays: the Contractor shall identify parts/components with a lead time of more than 7 days on the Weekly RM Report. Documentation supporting the delay may be requested by the COR or CO.

1.6 Weekly PM/RM Report: the Contractor will submit this report to the COR at the end of each business week. This report will state --

a. PM issues -- Delays and reason/rationale Any other PM-related issues, to include anticipated/projected problems

b. RM requests completed that week

c. RM requests have yet to be completed, to include the following -- Reason for delay in completion Estimated date of completion

1.7 Increase/Decrease of Equipment:

1.7.1 The Government reserves the right to increase and/or decrease the number of the Ice Machine and Reverse Osmosis Machine/Systems to be serviced by a cumulative total of +/-25% through means of modification based on the Government’s need during the life of the contract. The Contract shall provide the agreed upon Ice Machine and Reverse Osmosis System PM/RM services IAW the unit prices, terms, and conditions upon in the Basic and Option years of the contract to any machines and systems that are added to this contract.

1.7.2 The Government reserves the right to replace machines on this contract without additional cost to the Government provided that the replacement machines have the same three characteristics as the machines being replaced, which are:

a. Storage capacity;

b. Ice style (diced, half-diced, flaker, et al); and,

c. Dispensing method (self-dispensing or scoop style).

1.8 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The COR will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or COR.

1.9 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within 2 business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.10 Maintenance Documentation: The Contractor shall notify the COR upon completion of maintenance IAW OC-ALC Operating Instruction (OI) 21- 203, Chapters 1, 2, and 3, as applicable.

1.11 Red Tagged Items: Red Tagged items create unsafe conditions for the workplace and are noted by the annotation of a Red X in the Facilities and Equipment Management Web- Based (FEMWEB) system.

A Red X indicates the equipment is considered unsafe or unserviceable and will not be used until the unsatisfactory condition is corrected and the Red X is cleared. The Contractor shall not authorize, use, or direct equipment to be used until the Red X has been properly cleared IAW OC-ALC OI 21-203, Chapter 2.

1.12 Red X Clearance: The Contractor shall ensure the Red X’s are cleared IAW OC-ALC OI 21-203, Chapter 2. The Contractor shall immediately notify the shop supervisor or work leader in any instance where the Contractor clears a Red X in his or her assigned work area.

1.13 Red X Clearance on Equipment: Red X on Equipment will be cleared in FEMWEB by the shop supervisor, work leader, or supervisor’s designee.

1.14 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis:

This requirement is not considered an essential service and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.15 Hours of Operation: The Contractor shall perform the work required under this contract on Monday through Friday and during hours agreed upon by the COR (after liaising with the Customers), the Contractor, and the CO. These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.16 Special Qualifications: The Contractor shall provide personnel with the following special qualifications:

Mechanical Contractor License Certified in Refrigeration and Air Conditioning; and, Proof of no less than 5 years of experience in the operation and repair of Ice Machine and Reverse

Osmosis Drinking Water Systems.

1.17 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within 10 business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time.

The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (TAFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.17.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB. The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.18 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within 5 business days after the contract award date. The Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position within 10 business days of any changes.

1.18.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.19 Environmental Certification: The Government will ensure the part or equipment is clean, drained and purged before it is transferred to the Contractor for repair. The Government will provide written certification of such to the Contractor prior to shipment or pick up of the part or equipment.

Certification will be by official correspondence with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said certification will contain description of the part or equipment, make, model, serial number, and OC number (if applicable). This certification will be provided to the COR 3 business days prior to the pick-up or shipment of the part or equipment. The COR will, in turn, provide it to the Contractor within 2 business days prior to the pick-up or shipment of the part or equipment.

1.19.1 The Contractor shall ensure and provide written certification that the repaired part or equipment is cleaned to remove all hazardous contaminants, dirt, shavings, oil, or grease, and drained and purged to remove all fluids, oils and liquids before returning to Tinker AFB. Certification shall be by official correspondence with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said certification shall contain description of part or equipment, make, model, serial number, and OC number (if applicable). This certification shall be provided to the COR 2 business days prior to the return of the part or equipment.

1.20 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.20.1 Contractors shall be compliant Tinker Air Force Base (TAFB) Supplement to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per Tinker Air Force Base Instruction (TAFBI) HWMP, “Hazardous Waste Management”, and Complex procedures per Oklahoma City Air Logistics Complex (OC- ALC) Sup to AFI 32-7086, “Hazardous Material Management” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on e- Publishing website at www.e-publishing.af.mil for downloading or ordering.

1.21 Hazardous Material (HAZMAT): If no HAZMAT will be brought on base or used in performance on this contract, the contractor shall certify “No HAZMAT will be brought on base” or “No HAZMAT Usage” in writing on company letterhead. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the certification, the requirements of this section no longer apply. Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.21.1 The Contractor shall not store chemicals or hazardous material (HAZMAT) on Tinker AFB.

Contractors shall be compliant with HAZMAT management procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFI 32-7086, “Hazardous Materials Management”. The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) no later than the 4th day of the following month or the 1st subsequent business day.

1.22 Safety Data Sheet (SDS) and Labeling: Upon COR receipt of the “No HAZMAT Usage” certification, the requirements of this section no longer apply.

1.22.1 The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten

(10) calendar days after contract award date all Safety Data Sheets (SDSs) and a completed OC-ALC Form 152, SDS Information Sheet. The Contractor shall receive approval from the COR prior to shipping any chemical, material or substance to Tinker AFB. A copy of the manufacturer SDS shall accompany the shipment. Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part 1910.1200. The Contractor shall ensure containers of hazardous chemicals are labeled with the following information, prior to shipping to Tinker AFB IAW OSHA Hazardous Communication Standard, Title 29, CFR Part 1910.1200 (2012): product identifier; signal word; hazard statement(s); precautionary statement(s); pictogram(s); and name, address and telephone number of the chemical manufacturer, importer, or other responsible party. The COR will forward all SDS submittals to 72 ABW/CEIE for approval. A current manufacturer SDS shall be submitted to the COR if the Contractor changes manufacturer or vendor for any chemicals that were prior approved. The Contractor shall maintain copies of manufacturer SDSs for all chemicals and SDSs shall be readily accessible at all times by Contractor personnel as well as government employees.

1.23 Hazardous Waste: If no HAZWASTE will be generated during performance of this contract, the contractor shall certify “NO Hazardous Waste Generation” in writing on company letterhead. This certification shall be provided to the COR within 10 days after award. Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply. Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.23.1 The Contractor shall dispose of contaminated solid waste, spent or processed chemical solutions, used rags and hazardous waste in government furnished waste containers located in the shop or area the work is being performed. The Contractor shall notify the COR if the required waste containers are not available on site.

1.24 Discharges: The Contractor shall be allowed to dump ice at Tinker AFB in sanitary sewer or industrial waste treatment plant without prior approval. Any other discharges other than ice into Tinker’s industrial waste treatment plant (IWTP) or sanitary sewer shall be approved and done IAW Tinker Industrial Wastewater Discharge Permit as instructed by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). Notice of intent documentation shall be provided to the COR within 10 days after award. The COR will submit the required notice of intent documentation to the UEC for 72 ABW/CEIE approval. The Contractor shall not discharge into IWTP and sanitary sewer prior to approval issued by 72 ABW/CEIE with the exception of ice disposal. The Contractor shall maintain records of written approval issued by 72 ABW/CEIE for discharges into IWTP and sanitary sewer with the exception of ice disposal.

1.25 Off-Site Discharges: For discharges outside of Tinker AFB, the Contractor shall ensure wastewater discharges, that may contain pollutants resulting from any contracted service, go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide a letter 10 calendar days after contract award date to the COR from the POTW that states the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.26 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC. The Contractor shall provide 5 copies of a typed or written report about the incident within 4 hours as follows:

CO – 1 Copy COR – 2 Copies Record – 1 Copy

1.29.1 The format of the aforementioned report will be left up to the Contractor but shall contain the following information:

Name and contact number of person reporting the spill.

Date and time of incident Location and source of spill Substance or pollutant spilled Amount spilled and rate of discharge Any damages or injuries involved Extent of area impacted Potential hazards Actions taken Organizations contacted Remarks Section - that addresses the cause of the spill (e.g., human error, equipment, etc.) and whether 911 was called and which agencies responded.

1.27 Environmental Training: [NOTE: upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply] Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable State Laws and regulations;

DoD, Air Force and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at the following locations:

http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asp?CourseCode=esh sah a34 sh enus000000 http://www.lion.com/Storing-Hazardous-Waste-for-LQGs

Training will be accomplished at the Contractor’s expense. Prior to obtaining training, the Contractor shall provide the name of the training institution or company and course description to the COR for approval within 10 calendar days after contract award date. Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS to the COR, within thirty (30) calendar days after contract award date. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per TAFBI-HWMP, “Hazardous Waste Management”.

1.28 Welding and Hot Work Requirements: The Contractor shall obtain an AF Form 592, USAF Welding, Cutting and Brazing Permit, prior to the use of any welding, cutting or brazing equipment. The Contractor shall contact the 72nd ABW Fire & Emergency Services Division's Fire Prevention Office at 405-734-3981 regarding all work that involves welding, cutting, brazing, soldering, tar kettles, and open flame devices. The Contractor personnel who are performing the work shall keep this form with them at all times with them while at the worksite.

1.28.1 The Contractor shall meet the requirements of OSHA Standard 29 CFR 1910 Subpart Q (as applicable) and NFPA Standard 51B Standard for Fire Prevention during welding, cutting, and other hot work and as well as the AF Occupational Safety and Health (AFOSH) Standard 91-5, Welding, Cutting, and Brazing.

1.29 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.30 Foreign Object Damage (FOD) and Dropped Object Prevention: Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher). The Contractor and Contractor personnel shall acknowledge the FOD/DOP training either by viewing the Digital Versatile Disc (DVD) provided by the COR or by viewing it on YouTube at http://www.youtube.com/watch?v=tYcbodjFPnM.

1.30.1 The Contract Manager shall provide written certification to the COR for each employee within 10 business days after the contract award date. The certification shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide written certification of training to the COR prior to the employees starting work in the OC-ALC shops. Every 36 Months, the Contractor and Contractor personnel shall be required to review the FOD/DOP training and to provide written certification to the COR.

1.31 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops, which includes ramp areas, the Contractor shall comply with AFI 21-101_AFMC Supplement 1, 21-101, Chapter 10 (all paragraphs) and OC-ALCI 21-112, paragraph 14.1. and 14.5.3. The Contractor shall provide the completed MXRIWRS Form 032 prior to performing work in the OC-ALC industrial areas. The MXRIWRS Form 032 is available from the COR. The Contractor shall provide a Contractor Tool Listing, MXRIWRS Form 032, to the COR within 5 business days after (insert type of action, i.e., PM, RM, etc.) actions. The Contractor or Contractor’s personnel shall inventory the container or bag of tools at the beginning of each workday and at the end of each workday. The Contractor personnel shall immediately notify the COR of any tools that are missing or lost from the work area or container (e.g., tool or job box or tool bag). The COR will report any missing Contractor’s tools which have not been located within 1 hour after notification to the appropriate Government personnel. The Contractor shall obtain the Form 32 from the COR. The CM shall ensure each employee on the job site receives a briefing from the COR about Housekeeping, FOD/DOP, and Tool Control prior to starting work in OC-ALC Industrial Areas.

1.32 Privately Owned Motor Vehicles (POV): Contractor personnel shall comply with the directives

1.38 Foreign Nationals: The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.39 Safety and Health on Government Installations: While performing work under this contract on a Government installation, the Contractor shall comply with federal, state and local regulations, and AFI 91-203, “Air Force Consolidated Occupational Safety Instruction”, as established by this contract and Appendix C. The Contractor shall notify the CO, COR, and Government Contract Administrator (CA) within one 1 business day of any injuries that occur to contractor personnel while they are on the installation. The Contractor shall notify the CO, COR, and Government CA within one 1 business day of damage to Government property or equipment during the execution of the contract.

1.40 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.41 Contractor Manpower Reporting (CMR)

1.41.1 The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields in the Service Contract Report (SCR) located on the System for Award Management (SAM) website at https://www.sam.gov.

1.41.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, Contractors are required to input all data no later than 31 October of each calendar year Contractors may direct questions to the SAM.gov service desk (https://www.fsd.gov/fsd-gov/home.do).

1.41.3 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

1.41.4 User Guide: Data for Air Force service requirements must be input at www.sam.gov. A quick start user guide is available at on the SAM.gov website at https://sam.gov/SAM/transcript/SCR_QSG.pdf.

In addition, a full user guides for contractors and government personnel are available at https://www.sam.gov/SAM/pages/public/help/samUserGuides.jsf.

1.42 Training – General (including but not limited to): The Government COR will provide training via slides, video, or classroom prior to the Contractor performing work at the OC- ALC. The Government will be responsible for all approved costs associated with the training identified below. The COR will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four digits of the contractor employee’s Social

Security Number (SSN) will be input on the form. The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

Contractor Required Courses Course Number FOD and DOP Awareness Training Course Initial CHPMAS0000400SU AFMC FOD and DOP Awareness Training Refresher CHPMAS0001301CB Initial Fire Safety and Prevention Training CTESAF0000100SU Refresher Fire Safety and Prevention Training, Computer Based Training (CBT)

CTEMAS0002900CB

OC-ALC Environmental Accountability/Solid Waste Training, CBT MTEMAS9713800BR OC-ALC Human Factors Training, CBT MTEPDV9775100BR Environmental Management Systems (EMS) - General Awareness Training

MTEENV9733070BR

Lockout/Tagout Initial and Refresher Course for Affected Personnel, CBT

CTEMAS0003001CB

Contractor Initial Airfield Driving Block Training Course (OC-ALC Contractors Only)

C03530C

Airfield Driving Annual Refresher, CBT C03530 Contractor Airfield Driving Annual Refresher (OC-ALC Contractors Only)

C03530CR

Flightline Drivers Training Initial Course MTEMAS0000135SU Flightline Renewal Briefing MTEMAS0006135JT Airfield Driver Competency Card Initial/Annual Training Update MTESAT0006134JT Controlled Area Training MTEMAS9712900BR Controlled/Restricted Area Training MTEMAS9710130BR DoD Information Assurance Cyber Awareness Challenge ZZ133098

SECTION TWO

Service Summary (SS) Table

SS Performance Objective

PWS

Para.

Performance Threshold

Method of Surveillance

SS 1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation, and inspection manuals necessary to perform the Preventive and Remedial Maintenance (PM and RM, respectively) on Ice Machines and Reverse Osmosis Systems for the 76th Maintenance Wing (76 MXW) located within the Oklahoma City Air Logistics Complex (OC-ALC), Tinker Air Force Base. All items to be maintained are listed in the Equipment List.

1.1 100% Compliance

Periodic Surveillance

SS 2 Requested Services: The Contractor shall provide PM as required per para. 1.3 and RM as required per para. 1.4. All services provided shall be in accordance with (IAW) the terms and conditions of this contract, and all parts/components provided shall be new parts – unless otherwise authorized by the Contracting Officer (CO) – and conform to the manufacturer’s equipment specifications and their intended use. All cleaning and sanitizing will be to Occupational Safety and Health Administration (OSHA) standards.

1.2 100% Compliance

Periodic Surveillance

SS 3 Preventive Maintenance (PM) PM Frequency, Schedule, and Tasks.

Frequency. The Contractor shall provide perform PM on all equipment covered by this contract every 2 months (6 times per year).

The Contractor shall provide a copy of the PM schedule to the Contracting Officer Representative (COR) within 30 calendar days after the contract is awarded. The Contractor shall notify the COR 5 business days prior to each schedule PM visits.

Tasks. PM will consist of the following but is not limited to the following tasks:

Ice Machine Clean and sanitize Change Filters Test Outgoing Water Wipe Down Machine Exterior Inspect all Connections for Damage/Wear

Reverse Osmosis System

Clean and sanitize Change filters Change RO membranes Test outgoing water Wipe Down Machine Exterior Inspect all Connections for Damage/Wear

1.3 100% Compliance

Periodic Surveillance

PWS

Para.

Performance Threshold

Method of Surveillance

SS 4 Remedial Maintenance (RM).

RM Procedures:

1. Upon occurrence of a machine or system malfunction, the COR will contact the Contractor and provide the following information in writing:

a. Location of malfunctioning equipment (building #, post/location)

b. Equipment List Line Item #

c. Equipment OC # and/or Serial #

d. Group (equipment owner)

e. Description of Issue

f. Malfunction Report POC (Customer) and Date of Report

2. The Contractor will diagnose the malfunction and provide the COR with a written RM quote for the equipment within 2 business days.

3. COR forwards the quote to the Customer for their review and concurrence.

4. COR forwards Customer-reviewed quote to Contracting for RM approval.

5. Contracting reviews quote and approves or rejects it --

a. If the CO approves quote, approval is sent to the

COR, who notifies the Contractor of the approval for RM.

b. If the CO rejects quote, the CO informs COR why quote was rejected, and the COR will work with the Contractor and Customer to resolve the issue with this quote in order to get it approved.

6. Upon completion of repair, the Contractor shall notify the COR which RM was completed in a weekly RM update email.

7. COR will verify the RM has been accomplished.

1.4 100% Compliance

Periodic Surveillance

SS 5 Parts and Materials Delays: the Contractor shall identify parts/components with a lead time of more than 7 days. Documentation supporting the delay may be requested by the COR or CO.

1.5 100% Compliance

Periodic Surveillance

SS6 Weekly PM/RM Report: the Contractor will submit this report to the COR at the end of each business week. This report will state --

a. PM issues -- Delays and reason/rationale Any other PM-related issues, to include anticipated/projected problems

b. RM requests completed that week

c. RM requests have yet to be completed, to include the following -- Reason for delay in completion (e.g.

parts/materials delays) Estimated date of completion

1.6 100% Compliance

PWS

Para.

Performance Threshold

Method of Surveillance

SS 7 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within 2 business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.9 100% Compliance

Customer Complaints

SS 8 Maintenance Documentation: The Contractor shall notify the COR upon completion of each PM/RM/Repair/or similar requirement, IAW OC-ALC Operating Instruction (OI) 21- 203, Chapter 1, 2, and 3, as applicable.

1.10 100% Compliance

Periodic Surveillance

SS 9 Special Qualifications: The Contractor shall provide personnel with the following special qualifications:

Mechanical Contractor License Certified in

Refrigeration and Air Conditioning; and, Proof of no less than 5 years of experience in the operation and repair of Ice Machine and Reverse Osmosis Drinking Water Systems.

1.16 100% Compliance

Initial Verification

SS 10 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within 10 business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (TAFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.17 1.17.1

100% Compliance

Initial Verification & As Required

SS 11 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within 5 business days after the contract award date. The Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position within 10 business days of any changes.

1.18 1.18.1

100% Compliance

Initial Verification & As Required

PWS

Para.

Performance Threshold

Method of Surveillance

SS 12 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.20 1.20.1

100% Compliance

Periodic Surveillance

SS 13 Privately Owned Motor Vehicles (POV):

Contractor personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB per AFMAN 31-116, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24-302, in its entirety for the operation of POVs within Tinker AFB.

1.32 100% Compliance

Periodic Surveillance

SS 14 Required Initial and Refresher Courses for On-Base Driver’s Training: The Contractor and all Contractor employees shall take and pass the on-base Driver’s Training Course before driving on or in the Ramp areas. The Contractor shall contact the COR to schedule training. On an annual basis, the Contractor shall take the refresher on-base Driver’s Training Course. The Contractor shall submit each employee’s on-base Driver’s Training Course certificates to the COR upon completion of the initial or refresher courses.

1.33 100% Compliance

Periodic Surveillance

SS 15 Contractor Badges: All contractor badges shall be surrendered when the contract expires, are no longer needed, or when the contract personnel are no longer working under the contract or for the Contractor. The contractor badges expire on the last day of the current contract PoP. If the contract is extended, the Contractor and Contractor personnel shall obtain new badges. The requirement to obtain new badges includes the CAC, DBIDS identification, and AF Form 1199C, Controlled/Restricted Area Badge.

1.37 1.37.1 1.37.2

100% Compliance

Initial Verification & As Required

SS 16 Contractor Manpower Reporting (CMR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields in the Service Contract Report (SCR) at www.SAM.gov.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time

1.41 1.41.1 1.41.2 1.41.3 1.41.4

100% Compliance

PWS

Para.

Performance Threshold

Method of Surveillance

SS 16

(cont.)

during the FY, all data shall be reported NLT 31 October of each calendar year Contractors may direct questions to the SAM.gov Service Desk (https://www.fsd.gov/fsd-gov/home.do).

SS 17 Training – General (including but not limited to): The Government COR will provide training via slides, video, or classroom prior to the Contractor performing work at the OC- ALC. The Government will be responsible for all approved costs associated with the training identified below. The COR will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four digits of the contractor employee’s Social Security Number (SSN) will be input on the form. The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

[see chart at 1.42]

1.42 100% Compliance

Initial Verification

SECTION THREE

Government Furnished Property (GFP) and Services

3.1. Government Property Repair/Maintenance (or Similar Requirement) On-Base. Note: Same as Government Property Incidental to Government Installation or Site. Government Property Repair/Maintenance On-Base is not considered GFP IAW Federal Acquisition Regulation (FAR) Parts 45 and 52.245 plus supplements. The responsible Government Organizations (i.e. the Groups covered by this contract) for Government Property Repair/Maintenance On-Base will be responsible for the Government Property inventory, record keeping, reporting requirements (including Report of Survey), and disposal during the performance of this contract.

3.2. Shared Property of the Government. Not Applicable.

3.3. Government Furnished Services (GFS) are applicable during the performance of this contract. The Government will furnish the following services at Tinker AFB, OK:

3.3.1. Security Forces. The 72 SFS provides on-base security and law enforcement service. The Security Forces’ telephone numbers are:

911 for emergencies - the off-base 911 center receives 911 cell phone calls. Cell phone callers need to advise the 911 off-base center they are on TAFB in order to be connected with the on-base 911 center.

405-734-2000 for crimes in progress

405-734-3737 for non-emergency calls.

3.3.2. Fire Emergency and Routine Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the TAFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 405-734- 3981 or 405-734-3982 and 405-734-7964 for after hours and weekends. For routine calls to dispatch call 405-734-7964.

3.3.3. Utilities. The Government will provide utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contractor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.3.4. Workspace. The Government will provide access to the equipment and adequate workspace around the equipment.

3.4. Intangible Government Property. Not Applicable.

3.5. Contractor Acquired Property (CAP), Time & Material (T&M) or Fabrication. Not Applicable