SCOPE - Network_Equipment_Maintenace.docx

SCOPE: CISCO Smartnet – Network Equipment Maintenance Introduction The Indian Health Service (IHS) uses a range of network hardware and software equipment to povide network connectivity. This includes Cisco routers, switches, firewalls, wireless controllers and network management applications.

Maintenance Coverage Required IHS requires a Cisco Smartnet maintenance contract to provide hardware and software support for the Cisco network equipment used on the network. The Smartnet maintenance contract will provide IHS with:

· Access to Cisco’s Technical Assistance Center (TAC) for technical support.

· Next business day replacement for defecting hardware components.

· Software updates for both major and minor software releases.

· Software Application Support Service with Upgrades (SASU) for relevant products.

· Software subscriptions renewals for relevant products.

Service Coverage Period and Duration The required service coverage is for 12 months and should begin when the existing Cisco maintenance contracts expire. The majority of the items are currently covered under Cisco contract number 204369924.

Information to Include in Responses Vendors should include the following information in their response.

· Maintenance and subscription costs for each item specified in the list of equipment requiring coverage.

· Identify and indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.

Third Party Maintenance Coverage Offerors shall be an authorized Cisco partner and eligible to quote the costs for Cisco provided coverage.

· Third party maintenance coverage shall not be considered.

Delivery Services and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal. After contract award, the contractor shall contact the IHS Contractor Officer Representative (COR) to verify the email address and Cisco.com user id for E-Delivery.

Hardware & Software Requiring Coverage The hardware and software requiring maintenance and subscription coverage is listed in the Attachment 1 – Network Equipment Maintenance Contract – Equipment List.

· The address for equipment located in Albuquerque is:

· 1011 Indian School Rd. NW Albuquerque NM 87104

· The address for the equipment located in Rockville MD is:

· 5600 Fishers Lane, Rockville, MD 20857